I deal with the Sydney Pyrmont , Johnny Tao, I have been dealing them for a number of years now , and their service is impeccable, always reliable and well packed. The Pack and Send tracking system co... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I have conducted business with Pack & Send for over the last 10 years sending consignments all over Australia with great success. Unfortunately the last few shippments have been a nightmare. P&S use A... Se mer
Easy to book and pay online and have parcel collected from your own house. Tracking works well. Cost is competitive with other carriers.
Clear and easy to understand webpage. Once you have your measurements and weight, you're only moments away from obtaining the quote for delivery of your package. The package was picked up on schedul... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise in parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple. Every consignment is handled with precision — from custom packaging and secure management of fragile items to express delivery and international freight coordination. Since 1993, PACK & SEND has redefined how parcels and freight move across Australia and the globe. Our comprehensive network and proven processes offer seamless, end-to-end logistics support. We work closely with every client to ensure smart, reliable outcomes that save time and reduce complexity. Our team of logistics specialists takes the guesswork out of sending. Whether it’s a single parcel or a large-scale project, we craft customised solutions that prioritise security, speed, and service. From pick-up to packaging, from dispatch to delivery — we handle everything in between with confidence. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way.PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise across parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple and seamless. From custom packaging and careful handling of fragile, oversized, and sensitive items to express delivery and international freight coordination, every consignment is managed with precision. Since 1993, PACK & SEND has redefined logistics. Our mission is to remove complexity from the sending process, offering peace of mind through reliable, end-to-end solutions. Our nationwide and global network ensures that parcels and freight move effortlessly across towns, cities, and continents — supported by proven processes and the latest technology. Every step is designed to save time, reduce risk, and deliver outstanding outcomes. For businesses, we offer scalable logistics solutions that align with commercial objectives — from warehousing and pick-and-pack services to customised fulfillment and streamlined distribution. eCommerce sellers trust us to manage their fulfillment efficiently, ensuring fast and reliable delivery experiences for their customers. Government and enterprise clients rely on our commitment to compliance, security, and accountability at every stage. Our team of logistics specialists work closely with every client, crafting personalised strategies that meet specific needs. Whether sending a single parcel, coordinating sensitive freight, or designing a bespoke logistics framework, we handle everything with expertise and care. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way — only at PACK & SEND.
Kontaktuppgifter
3,9
Bra
9 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 93 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Easy process from start to finish
Easy process from start to finish. I should use this service more.
11 mars 2026
Omdöme utan inbjudan
Svar från PACK & SEND Australia
Thank you for the 5-star review! We're glad to hear the process was seamless for you from start to finish. We'll be ready and waiting whenever you're set to use us again.
Have had good experiences with this…
Have had good experiences with this company. Goods transported efficiently and safely
10 mars 2026
Omdöme utan inbjudan
Svar från PACK & SEND Australia
Thank you for the 5-star review! We're happy to hear your goods were handled with care and efficiency. It's always our goal to ensure a safe delivery for our customers.
Very easy to book and clear messaging…
Very easy to book and clear messaging about how to prepare packaging. Opted for drop off and was a very simple process.
10 mars 2026
Omdöme utan inbjudan
Svar från PACK & SEND Australia
We’re so glad you found the booking and drop-off process so straightforward. It’s great to know the packaging instructions were clear and helpful for you. Thank you for the feedback, and we look forward to seeing you again!
It was a nightmare!
My parcel was picked up 4 days after it was scheduled, claiming that no one was at home on the scheduled day, but the box was left at the front door, so if someone actually came, they would have seen the box very easily. Besides, I had left the front door open as I was home the whole day.
6 mars 2026
Omdöme utan inbjudan
Svar från PACK & SEND Australia
Thank you for your feedback. We’re sorry to hear about the delay and the confusion around the pickup attempt. We understand how frustrating this would have been, especially if you were home at the time.
For security reasons, our pickup instructions do advise that items should not be left unattended, as drivers may not collect parcels that are not directly handed over. We appreciate you bringing this to our attention and acknowledge the inconvenience caused.
Pack and Send got my guitar safely home…
Pack and Send got my guitar safely home from America to Australia. I couldn’t speak more highly of them. The service was excellent.
12 mars 2026
Omdöme utan inbjudan
Svar från PACK & SEND Australia
Thank you for the 5-star review! We’re so glad we could get your guitar safely home to Australia. Instruments are incredibly precious, so it’s an honor to hear you were pleased with our excellent service. We look forward to helping you with any future international shipments!
Have used pack and send many times but…
Have used pack and send many times but this time was not enjoyable.
Missed pickups, mixed comms, blaming the courier company when it's your problem.
Hopefully next time is better.
9 mars 2026
Omdöme utan inbjudan
Svar från PACK & SEND Australia
Thank you for your continued support and for taking the time to share your feedback. We’re sorry to hear that this experience didn’t meet the standard you’ve come to expect from us. We apologise for the missed pickups and the mixed communication you experienced. We understand how frustrating that can be and will review this with the team to ensure we handle situations like this more clearly in the future. We truly appreciate your loyalty and hope we can provide a much smoother experience next time.
Don't ship with Pack and Send unless you are happy for your precious items to be smashed to pieces...
On the 24th of Feb I went to Pack and Send in Preston to arrange shipping of an Artwork within Australia. When I arrived the manager of the store Karim asked me if I wanted insurance and I said, “yes, of course”. He assured me the work would arrive safely, and I spent a lot of time there ensuring the work was well packed. The salesclerk helped me pack the work however I had to use my own bubble wrap as the store said they “didn’t have enough despite me seeing two huge rolls of bubble wrap out the back. I packed the box with the Clerk partly because I also had other things to do that day and I had already been there for over 2 hours. I was also assured he was an expert at this and asked for feedback on the packing a few times. The 3 staff members assured me it was well packed and would arrive intact.
I was originally quoted almost $300 to send a single box and when I expressed that this was a lot Karim offered me a discounted rate. At no stage in the interaction did he inform me that the new rate did not include insurance. I was not informed that Insurance also meant warranty or that I would need to explicitly state the value of the work in order to obtain the insurance.
Unfortunately, the work arrived at the gallery very badly damaged. The Gallery manager stated it looked like the box had been dropped or hit very hard as the glass case was smashed in several pieces and the ceramic piece was cracked down to the sturdy base.
I was very disappointed that Pack and Send would not take any responsibility for the damage of my piece or even give me a refund for the service that they were unable to provide. I was also concerned that handling the broken glass would put the gallery staff at risk. I had to arrange for a replacement work to be delivered by my own time and expense. Unfortunately Pack and Send stopped responding to my calls or efforts to contact them to follow up. I am hoping other people don't have the same awful experience.
Update 27.3.2026 despite lodging a formal complaint with Pack and Send still no reply from them.
24 februari 2026
Omdöme utan inbjudan
Svar från PACK & SEND Australia
Thank you for taking the time to share your experience. We’re very sorry to hear about the damage to your artwork and the stress this has caused, particularly given the time and care you took with the packing. We take these matters seriously and want to ensure they are fully reviewed.
As this was an in-store consignment, we will need to discuss the circumstances further with the store involved. We encourage you to send us a direct message or email us at customerservice@packsend.com.au with your shipment details so we can investigate thoroughly and work with you to address the situation. Your feedback is important, and we are committed to looking into this carefully.
Need to ship something delicate? You found your company!
Where to start? To say "thank you" for a job well done does not seem enough at all. Brandon and his team at Pack & Send Subiaco (Wembley WA) did an amazing job for my wife and me.
How? My wife and I collect blown glass. We found several beautiful lots at McKenzies Auctioneers (Claremont, Australia). The purchase at auction was the easy part. The hard part would be finding a packing company that could safely pickup/pack/ship our items as we live 11,250 miles /18,105 kilometers away. We live in Atlanta, Georgia (USA). Thankfully, we were recommended to Brandon and his team at Pack & Send Subiaco. Keep in mind, I never spoke to Brandon; everything is being conducted through email, and I am relying on the professionalism of both the auction house (their recommendation) and of course Pack & Send Subiaco.
My wife and I were not disappointed. Every detail that one could think of was covered. First: the cost. Shipping from Perth to Atlanta is not a cheap proposition. Brandon and his team researched the most cost effective way to ship our piece and gave us a few options. The piece of concern was a significant and extremely delicate, one-of-a-kind sculpture that when assembled stands over six feet tall (1.83 meters). To say we were anxious would be an understatement. Brandon and his team knocked it out of the park. The sculpture and its stand arrived in two boxes and the packing was brilliant. I don't know how else to say it...as mentioned, the glass sculpture itself is very delicate and could easily have been damaged in transit....it arrived perfectly intact.
If you have something really delicate and it needs a little extra love in packing, you found the right company in Pack & Send Subiaco. We will definitely do business with them again!
6 mars 2026
Omdöme utan inbjudan
Svar från PACK & SEND Australia
Thank you for the incredible 5-star review! We are honored that you trusted Brandon and the Subiaco team to transport such a delicate, one-of-a-kind glass sculpture all the way to Atlanta.
Shipping high-value, fragile art over 18,000 kilometers requires "brilliant" packing, and we are so glad our team’s expertise gave you peace of mind. It’s wonderful to hear that despite the distance and communicating solely via email, the process was seamless and the sculpture arrived perfectly intact. We look forward to assisting you with your next auction find!
Wonderful service
They picked up from the door, were terrific with clear instructions, delivered to my door as promised. Price was extremely fair. I have told everyone in my family!
2 mars 2026
Omdöme utan inbjudan
Svar från PACK & SEND Australia
Thank you for the 5-star review! We’re so glad you enjoyed our door-to-door service and found our pricing to be extremely fair.
It’s wonderful to hear that our team provided such clear instructions, and we truly appreciate you recommending us to your entire family! We look forward to helping you all with any future shipments.
5-star service
Pricing was great, and pickup from our office was super quick. The tracking was updated regularly so we knew exactly where it was the whole time. The box arrived safely in NZ sooner than I even expected, and our customer was very happy with the delivery. A completely smooth and seamless process with a 5-star outcome.
24 februari 2026
Omdöme utan inbjudan
Svar från PACK & SEND Australia
Thank you for the 5-star review! We’re thrilled to hear your office pickup was quick and that our tracking updates provided peace of mind throughout the process.
It’s fantastic that your shipment arrived in NZ ahead of schedule and that your customer was so happy with the result. We look forward to helping you with more seamless deliveries in the future!
I ordered transport for my items from…
I ordered transport for my items from VIC to NSW twice. The first time everything went smoothly, but the second time they kept delaying the delivery endlessly. I have no idea why
On top of that, every time I called customer service, I couldn’t get any real solution or help.
Overall, this shipping experience was absolutely terrible.
27 februari 2026
Omdöme utan inbjudan
Svar från PACK & SEND Australia
Thank you for your feedback. We’re sorry to hear that your second shipment did not go as smoothly as your first and understand how frustrating repeated delays can be. Your review is quite vague, and we’re unsure which booking platform was used, as this can affect how shipments are processed and managed. Please note that PACK & SEND does not handle deliveries directly—our role is to arrange transport with carrier partners. We appreciate you bringing this to our attention and encourage contacting the store directly for assistance in tracking and resolving any ongoing issues.
Convenient & easy
The team at Toowong pack & send are very helpful and courteous.
Using the online booking system is easy & makes the postage prices a lot more affordable
9 februari 2026
Omdöme utan inbjudan
Svar från PACK & SEND Australia
Thank you for the 5-star review! We’re glad our Toowong team was so helpful and that you found the online booking system both easy and affordable. We look forward to seeing you again!
Yes a good company what they first…
Yes a good company what they first quoted me some $80 became $314 a bit of a surprise to say the least also tracking number not available until the next day made the receiver a little nervous
23 februari 2026
Omdöme utan inbjudan
Svar från PACK & SEND Australia
Thank you for your honest feedback. We’re glad you consider us a good company, but we’re sorry the price increase from $80 to $314 came as a surprise. We understand how frustrating that can be and will work on improving clarity around potential cost changes.
We also apologise for the delay in providing the tracking number and any stress it caused the receiver. We appreciate your feedback and the opportunity to do better next time.
I found the set up very easy to use and…
I found the set up very easy to use and the communication was excellent
8 februari 2026
Omdöme utan inbjudan
Svar från PACK & SEND Australia
Thank you so much for the 5-star review! We are thrilled to hear that you found our system set-up so easy to navigate. We put a lot of work into making the user experience intuitive, so it’s great to know it hit the mark for you.
We also believe that clear communication is the backbone of a stress-free shipping experience. Whether it’s tracking updates or direct support, we’re glad you felt well-informed every step of the way. We look forward to helping you again with your next shipment!
Repeated Post-Delivery Surcharges on Identical Shipments – Not Acceptable
We have used PACK & SEND’s Online Self Service for repeat shipments using the exact same box, same contents, same dimensions, same weight range, and same route.
Despite this consistency, we have now been charged multiple “Manual Handling Surcharges” after delivery for shipments that are materially identical to many others that travelled through their network without issue.
When challenged, the explanation provided was that invisible or unspecified factors during depot processing may trigger automatic charges. No evidence was provided. No measurable difference was identified. Just a generic reference to automation systems and terms & conditions.
In other words: identical shipments may or may not attract additional charges, and you won’t know until after your credit card has been charged.
That is not transparent pricing.
That is not predictable commercial practice.
And it is not acceptable for businesses relying on consistent freight costs.
What is most concerning is the pattern — repeated post-billing adjustments on shipments with no meaningful variation.
If you are a business sending repeat freight, be aware that even if nothing changes on your end, your final cost might.
Very disappointing experience.
20 februari 2026
Omdöme utan inbjudan
Svar från PACK & SEND Australia
Thank you for taking the time to provide such detailed feedback.
Manual handling surcharges are applied by carriers when a parcel is assessed within their automated depot network as not suitable for standard conveyor processing. While consignments may appear identical at dispatch, factors such as bulkiness, weight distribution, packaging characteristics, or markings (for example, “fragile” or “handle with care”) can trigger manual assessment under updated carrier rules. These determinations are made within high-volume automated environments where thousands of items move through conveyor systems every hour, and neither we nor the carriers photograph or individually document each assessment.
We want to be clear that neither our business nor our carrier partners are in the practice of applying charges arbitrarily. Changes within the freight network and carrier compliance requirements do occur, and as these evolve, we must adjust our online service and pricing structures accordingly. For this reason, previous shipments cannot always be used as a direct comparison to current consignments.
That said, we are open to reviewing your specific shipments further. We appreciate your feedback and acknowledge the importance of transparency as industry conditions continue to change.
Pickup and delivery to Melbourne
The team reliably pick up and deliver my fragile items from Sydney to Melbourne.
10 februari 2026
Omdöme utan inbjudan
Svar från PACK & SEND Australia
Thank you so much for your kind words and for trusting us with your fragile items between Sydney and Melbourne.
We’re really glad to hear that you’ve found our team reliable — we know how important careful handling and dependable delivery are, especially when it comes to fragile items. Your feedback means a lot to our drivers and operations team who work hard to ensure everything arrives safely and on time.
If there’s ever anything we can do to make your experience a 5-star one, we’d love to hear your thoughts. We look forward to continuing to support your deliveries between Sydney and Melbourne!
It was easy to book online and the…
It was easy to book online and the delivery time from NSW to Qld was very fast
9 februari 2026
Omdöme utan inbjudan
Svar från PACK & SEND Australia
Thank you so much for the 5-star review! We’re thrilled to hear that our online booking system made the initial process a breeze for you.
We know how important timing is for interstate shipping, so it’s fantastic that your delivery from NSW to QLD arrived so quickly. We strive to make shipping between states as seamless as possible, and we're glad we hit the mark for you!
Excellant online execution
Excellant online execution. On time pickup and quick delivery.
27 januari 2026
Omdöme utan inbjudan
Svar från PACK & SEND Australia
Thank you for the 5-star review! We’re delighted to hear you had an excellent experience with our online booking. It’s great to know the on-time pickup and quick delivery met your expectations. We look forward to helping you again!
All good
All good. Seamless experience. Delivered in quick time as stated.
2 februari 2026
Omdöme utan inbjudan
Svar från PACK & SEND Australia
Thank you for the 5-star review! We’re happy to hear you had a seamless experience and that your delivery arrived quickly and on schedule. We look forward to working with you again!
Svar från PACK & SEND Australia
Thank you for the 5-star review! We’re thrilled we could provide exactly what you needed with a service that was cheap, fast, and easy. We look forward to helping you again soon!
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