Good day all,just a quick one for future customers thinking of using these services of Pack and Send Preston .Our experience started off on a bitter sweet note at the technical error of our package. B... Se mer
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A while ago I had a vacuum sent up from Melbourne with Pack and Send. The vacuum was packed so well and dealing with the staff was so lovely. Highly recommend and will be using the store and there se... Se mer
I will NEVER ship with Pack and Send again, had some high value cameras packed and sent from the Preston store. The packaging was not sufficient and caused damage of over $500 and sure enough, Pack an... Se mer
Ever reliable, great pricing and very helpful. I couldn't run my business selling precious vintage items to customers all over the world without Sam's support. Brilliant! Highly recommended. Re... Se mer
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Företagsinformation
Skrivet av företaget
PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise in parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple. Every consignment is handled with precision — from custom packaging and secure management of fragile items to express delivery and international freight coordination. Since 1993, PACK & SEND has redefined how parcels and freight move across Australia and the globe. Our comprehensive network and proven processes offer seamless, end-to-end logistics support. We work closely with every client to ensure smart, reliable outcomes that save time and reduce complexity. Our team of logistics specialists takes the guesswork out of sending. Whether it’s a single parcel or a large-scale project, we craft customised solutions that prioritise security, speed, and service. From pick-up to packaging, from dispatch to delivery — we handle everything in between with confidence. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way.PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise across parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple and seamless. From custom packaging and careful handling of fragile, oversized, and sensitive items to express delivery and international freight coordination, every consignment is managed with precision. Since 1993, PACK & SEND has redefined logistics. Our mission is to remove complexity from the sending process, offering peace of mind through reliable, end-to-end solutions. Our nationwide and global network ensures that parcels and freight move effortlessly across towns, cities, and continents — supported by proven processes and the latest technology. Every step is designed to save time, reduce risk, and deliver outstanding outcomes. For businesses, we offer scalable logistics solutions that align with commercial objectives — from warehousing and pick-and-pack services to customised fulfillment and streamlined distribution. eCommerce sellers trust us to manage their fulfillment efficiently, ensuring fast and reliable delivery experiences for their customers. Government and enterprise clients rely on our commitment to compliance, security, and accountability at every stage. Our team of logistics specialists work closely with every client, crafting personalised strategies that meet specific needs. Whether sending a single parcel, coordinating sensitive freight, or designing a bespoke logistics framework, we handle everything with expertise and care. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way — only at PACK & SEND.
Kontaktuppgifter
100 Miller St, 3072, Preston, VIC, Australien
- (03) 9485 0900
1,6
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32 omdömen
Ingen inbjudningshistorik registrerad
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Don't ship with Pack and Send unless you are happy for your precious items to be smashed to pieces...
On the 24th of Feb I went to Pack and Send in Preston to arrange shipping of an Artwork within Australia. When I arrived the manager of the store Karim asked me if I wanted insurance and I said, “yes, of course”. He assured me the work would arrive safely, and I spent a lot of time there ensuring the work was well packed. The salesclerk helped me pack the work however I had to use my own bubble wrap as the store said they “didn’t have enough despite me seeing two huge rolls of bubble wrap out the back. I packed the box with the Clerk partly because I also had other things to do that day and I had already been there for over 2 hours. I was also assured he was an expert at this and asked for feedback on the packing a few times. The 3 staff members assured me it was well packed and would arrive intact.
I was originally quoted almost $300 to send a single box and when I expressed that this was a lot Karim offered me a discounted rate. At no stage in the interaction did he inform me that the new rate did not include insurance. I was not informed that Insurance also meant warranty or that I would need to explicitly state the value of the work in order to obtain the insurance.
Unfortunately, the work arrived at the gallery very badly damaged. The Gallery manager stated it looked like the box had been dropped or hit very hard as the glass case was smashed in several pieces and the ceramic piece was cracked down to the sturdy base.
I was very disappointed that Pack and Send would not take any responsibility for the damage of my piece or even give me a refund for the service that they were unable to provide. I was also concerned that handling the broken glass would put the gallery staff at risk. I had to arrange for a replacement work to be delivered by my own time and expense. Unfortunately Pack and Send stopped responding to my calls or efforts to contact them to follow up. I am hoping other people don't have the same awful experience.
Update 27.3.2026 despite lodging a formal complaint with Pack and Send still no reply from them.
24 februari 2026
Omdöme utan inbjudan
Svar från PACK & SEND Australia - Preston
Thank you for taking the time to share your experience. We’re very sorry to hear about the damage to your artwork and the stress this has caused, particularly given the time and care you took with the packing. We take these matters seriously and want to ensure they are fully reviewed.
As this was an in-store consignment, we will need to discuss the circumstances further with the store involved. We encourage you to send us a direct message or email us at customerservice@packsend.com.au with your shipment details so we can investigate thoroughly and work with you to address the situation. Your feedback is important, and we are committed to looking into this carefully.
awful
awful. they forgot my order i had to call them 4 times to get it collected. save yourself and shop elsewhere
29 augusti 2025
Omdöme utan inbjudan
Svar från PACK & SEND Australia - Preston
Thank you for your feedback. It looks like this review has been left against the wrong store, as your booking was placed through our Online Self-Service system rather than this service centre. With Online Self-Service, collections are arranged directly with our third-party courier partners, and delays can occasionally occur. We understand how frustrating this must have been and appreciate you bringing it to our attention.
Awful in every regard
Wasn't picked up on time. Had to call them multiple times to arrange a pickup. Customer service rude. Depot attendant rude. Depot was shut an hour early the day I went to drop off, had time come back another day. Atrocious service. Just spend the $5 extra and use TNT.
27 augusti 2025
Omdöme utan inbjudan
Svar från PACK & SEND Australia - Preston
We’re sorry to hear about the delays and difficulties you experienced with your shipment. That’s not the standard of service we expect for our customers.
Please note that PACK & SEND partners with a range of carriers for pickups and deliveries, and while we coordinate these services, there can occasionally be delays outside of our direct control. We also regret that you found our customer service interactions unsatisfactory — professionalism and courtesy are a priority for us.
We will review your feedback with the relevant team and depot to help prevent this from happening again.
Excellent delivery and packaging service
A while ago I had a vacuum sent up from Melbourne with Pack and Send. The vacuum was packed so well and dealing with the staff was so lovely. Highly recommend and will be using the store and there services in the future.
15 augusti 2023
Omdöme utan inbjudan
I will NEVER ship with Pack and Send…
I will NEVER ship with Pack and Send again, had some high value cameras packed and sent from the Preston store. The packaging was not sufficient and caused damage of over $500 and sure enough, Pack and Send wipe their hands of it. Unbelievable despite paying several hundred dollars to get the equipment from Vic to Qld. I DO NOT RECOMMEND!
31 augusti 2023
Omdöme utan inbjudan
Wedding dress drama avoided.
Good day all,just a quick one for future customers thinking of using these services of Pack and Send Preston .Our experience started off on a bitter sweet note at the technical error of our package. But Syed went out of his way to track my parcel which was my wedding dress, which was urgently needed.I salute him and take my hat off to him as although his shift for the day was over,he still went the extra mile and left his depot to go to the airport to retrieve the package.Respect to him.God bless and our wedding was spectacular.
21 juli 2023
Omdöme utan inbjudan
Svar från PACK & SEND Australia - Preston
Thank you for the amazing review Bronwyn & Dominic. We really appreciate the high five you have given us and we are so glad to know your special day was a huge success!! Best wishes.
Professional and friendly
Professional fair pricing and consistent quality of services good reliable Company.
2 september 2022
Omdöme utan inbjudan
Svar från PACK & SEND Australia - Preston
Thank you so much for taking a few moments to let us know how we did. Your opinion & feedback is valuable to us and helps us work towards improving all aspects of our business.
Easy to use.
I've used Pack and Send a few times and find their online booking system easy to use and economical.
20 januari 2020
Omdöme utan inbjudan
Svar från PACK & SEND Australia - Preston
Hi Lee. Online feedback is really important to us and we're thankful you took the time to let us know about your experience with us.
Svar från PACK & SEND Australia - Preston
Hi Joel. Thank you for your kind words. We appreciate your review and hope to serve you again!
Courier please just drop the parcel in…
Courier please just drop the parcel in front of door step without inform us. Poor Service!
11 januari 2020
Omdöme utan inbjudan
Svar från PACK & SEND Australia - Preston
Hi Bernard, We're disappointed to receive your review. When the booking was originally made, the sender authorised an 'authority to leave' which means that the driver is permitted to leave the goods without obtaining a signature. I hope this information assists you.
Took way too long to pick up
Took way too long to pick up, tracking wasn't kept upto date. poor communication when contacted, overall very disappointing.
25 december 2019
Omdöme utan inbjudan
Svar från PACK & SEND Australia - Preston
Thank you for your feedback David and we do apologise for what has occurred here and understand your dissatisfaction. We will definitely pass this information through to the team involved and use your feedback as an opportunity to improve.
The worst experience I’ve ever had
The worst experience I’ve ever had! For the sheer convenience of the service, I will give them one more shot.
11 december 2019
Omdöme utan inbjudan
Svar från PACK & SEND Australia - Preston
Hi MS, We're disappointed to receive your review and we'd like to know more details regarding your experience. Please email us at customerservice@packsend.com.au and be sure to include your contact details and tracking number with your email.
excellent!!
24 november 2019
Omdöme utan inbjudan
Svar från PACK & SEND Australia - Preston
Thank you for the excellent review Martin.
Svar från PACK & SEND Australia - Preston
Thank you Robin for the positive feedback.
Very helpful preston store
16 november 2019
Omdöme utan inbjudan
Svar från PACK & SEND Australia - Preston
Thank you Simon for the positive feedback and giving credits to Pack and Send Preston.
Whole process was great and easy
Whole process was great and easy AND IT IS FAST! I was expecting my shipment to take at least 8 business days but it ended up reaching in just 5 days. But the signing process could have been better, such as calling either the sender or the receiver if ringing up the apartment does not work.
27 oktober 2019
Omdöme utan inbjudan
Svar från PACK & SEND Australia - Preston
We are incredibly grateful that you took the time out to leave us this note. Hope to see you again on your next shipment.
So easy to book and prepare package
So easy to book and prepare package . Quick pick up by friendly employee. Delivered before due date . Will definitely use again
9 oktober 2019
Omdöme utan inbjudan
Svar från PACK & SEND Australia - Preston
Thank you Donna for the positive feedback and for sharing your experience. Looking forward to your next shipment with us.
Svar från PACK & SEND Australia - Preston
Thank you Michael for the positive feedback.
Totally reliable
Ever reliable, great pricing and very helpful. I couldn't run my business selling precious vintage items to customers all over the world without Sam's support. Brilliant! Highly recommended.
Recently had a review from a customer in New York saying they couldn't believe how fast the parcel reached them from Melbourne. Using Pack and Send and having a cooperative relationship with Sam gives me a real service advantage.
Emma
cabinetdeluxe.com.au
6 september 2019
Omdöme utan inbjudan
Svar från PACK & SEND Australia - Preston
Wow, thank you for the fabulous feedback Emma. Our Pack & Send Service Centres are always willing to go above & beyond for their customers and it looks as though you are getting that from Sam. We are happy to hear you are having a positive experience with our service.
Melbourne to Bunbury in only 5 days…
Melbourne to Bunbury in only 5 days (including a weekend) , amazing!
Package arrived safely and quickly.
15 augusti 2019
Omdöme utan inbjudan
Svar från PACK & SEND Australia - Preston
Thank you Simon for your positive feedback.
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