In April I sent a fragile package through the Fyshwick ACT store. I had used this service before, as had friends and had no issues. On this occasion they failed at all levels after pick-up. The fra... Se mer
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Det här tycker kunderna
Easy to speak personally with over the phone. I had an unpicked up item from another courier company. Sam at the Fyshwick centre in Canberra pack & send. Smoothed out what could have been messy and to... Se mer
Företaget har svarat
- Booking process was easy - Collection by the courier was on time - Delivery the next day (Canberra to Central Coast)
Företaget har svarat
Online booking is easy. And friendly helpful staff at drop off location
Företaget har svarat
Företagsinformation
Skrivet av företaget
PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise in parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple. Every consignment is handled with precision — from custom packaging and secure management of fragile items to express delivery and international freight coordination. Since 1993, PACK & SEND has redefined how parcels and freight move across Australia and the globe. Our comprehensive network and proven processes offer seamless, end-to-end logistics support. We work closely with every client to ensure smart, reliable outcomes that save time and reduce complexity. Our team of logistics specialists takes the guesswork out of sending. Whether it’s a single parcel or a large-scale project, we craft customised solutions that prioritise security, speed, and service. From pick-up to packaging, from dispatch to delivery — we handle everything in between with confidence. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way.PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise across parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple and seamless. From custom packaging and careful handling of fragile, oversized, and sensitive items to express delivery and international freight coordination, every consignment is managed with precision. Since 1993, PACK & SEND has redefined logistics. Our mission is to remove complexity from the sending process, offering peace of mind through reliable, end-to-end solutions. Our nationwide and global network ensures that parcels and freight move effortlessly across towns, cities, and continents — supported by proven processes and the latest technology. Every step is designed to save time, reduce risk, and deliver outstanding outcomes. For businesses, we offer scalable logistics solutions that align with commercial objectives — from warehousing and pick-and-pack services to customised fulfillment and streamlined distribution. eCommerce sellers trust us to manage their fulfillment efficiently, ensuring fast and reliable delivery experiences for their customers. Government and enterprise clients rely on our commitment to compliance, security, and accountability at every stage. Our team of logistics specialists work closely with every client, crafting personalised strategies that meet specific needs. Whether sending a single parcel, coordinating sensitive freight, or designing a bespoke logistics framework, we handle everything with expertise and care. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way — only at PACK & SEND.
Kontaktuppgifter
15/8 Gladstone Street, 2609, Fyshwick, ACT, Australien
- (02) 6280 8008
2,5
Dålig
44 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Har besvarat 95 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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Items destroyed and no response to calls and emails
In April I sent a fragile package through the Fyshwick ACT store. I had used this service before, as had friends and had no issues. On this occasion they failed at all levels after pick-up. The fragile items were wrapped well in bubble wrap, placed in a box with all gaps filled with bubble wrap and then placed in a second packing box which was clearly marked all over as containing fragile items. The box arrived in WA a week after dispatch but the tracking did not update. I a few weeks later I contacted the recipient who then picked up the box from the depot. I contacted the Fyshwick office about the delay and they said it was a WA problem and to contact them even when I pointed out that my contract was with them not WA. When the box was opened, every fragile item was in many pieces. The Fyshwick depot did not return my calls and there has been no response to my email to pack and send headquarters in Sydney.
As I said, failure at all levels and I will not use or recommend them again.
9 maj 2026
Omdöme utan inbjudan
- Booking process was easy
- Booking process was easy
- Collection by the courier was on time
- Delivery the next day (Canberra to Central Coast)
10 juni 2025
Omdöme utan inbjudan
Svar från PACK & SEND Australia - Fyshwick
Thank you for sharing your experience. We're pleased to hear the booking process was smooth, collection was timely, and delivery was quick. It’s great to know everything went as expected.
Personal phone contact saved me
Easy to speak personally with over the phone. I had an unpicked up item from another courier company. Sam at the Fyshwick centre in Canberra pack & send. Smoothed out what could have been messy and took care of me and the collecting my items to be sent. I like being able to speak with the same person and they know my problem amongst their otherwise busy day.
24 oktober 2024
Omdöme utan inbjudan
Svar från PACK & SEND Australia - Fyshwick
Thanks so much for taking the time to review your experience with us at Pack & Send Fyshwick
Thank you for your support
22 augusti 2024
Omdöme utan inbjudan
Svar från PACK & SEND Australia - Fyshwick
Thank you so much for your 5 star review and your positive comments.
Online booking is easy
Online booking is easy. And friendly helpful staff at drop off location
16 februari 2020
Omdöme utan inbjudan
Svar från PACK & SEND Australia - Fyshwick
Hi Scott. We appreciate your review and hope to serve you again!
Easier and better than auspost
Easier and better than auspost. No lines and I could workout costs beforehand. No problem for me to print out labels and attach myself so after that I just dropped it off and it was done. Fast delivery too.
24 januari 2020
Omdöme utan inbjudan
Svar från PACK & SEND Australia - Fyshwick
Thank you Al for sharing your amazing experience with us. We are delighted to know that the services we offer has pleased you. Looking forward to your next shipment.
Easy to use.
Easy to use, efficient, and great value for money. Excellent service.
17 januari 2020
Omdöme utan inbjudan
Svar från PACK & SEND Australia - Fyshwick
Hi Phil. Thank you for taking the time to leave us such a beautiful review. Looking forward to doing business with you again.
Worked very well
Worked very well, no issues. I used the online registration and dropped to the Dept with the parcel being delivered very promptly. Would use again and can recommend.
11 januari 2020
Omdöme utan inbjudan
Svar från PACK & SEND Australia - Fyshwick
Hi Mark. Thank you for your positive feedback. We appreciate your review and hope to serve you again!
Even over busy New Years period package…
Even over busy New Years period package came very quick and undamaged.
4 januari 2020
Omdöme utan inbjudan
Svar från PACK & SEND Australia - Fyshwick
Thank you for your kind words. We appreciate your review and hope to serve you again!
Would recommend on line service
Would recommend on line service - it was excellent. Thank you
26 december 2019
Omdöme utan inbjudan
Svar från PACK & SEND Australia - Fyshwick
We are glad to hear your recent experience was a success, Thank you Francey.
Svar från PACK & SEND Australia - Fyshwick
Thank you Dekka-Small, it's really nice to know that our efforts are paying off over this period.
Excellent service
24 december 2019
Omdöme utan inbjudan
Svar från PACK & SEND Australia - Fyshwick
Thank you for the positive comment
great value great service
Such An easy reliable efficient way to send a parcel
21 december 2019
Omdöme utan inbjudan
Svar från PACK & SEND Australia - Fyshwick
Hi Kaz, Thank you for your kind words. We appreciate your review and hope to serve you again!
Quick and efficient
18 december 2019
Omdöme utan inbjudan
Svar från PACK & SEND Australia - Fyshwick
Thank you for the positive review Amira.
Excellent prompt service just a touch…
Excellent prompt service just a touch expensive.
13 december 2019
Omdöme utan inbjudan
Svar från PACK & SEND Australia - Fyshwick
Thank you Terry for the positive feedback.
great service as always and great shop…
great service as always and great shop in fyshwick
24 november 2019
Omdöme utan inbjudan
Svar från PACK & SEND Australia - Fyshwick
Thank you Adam for leaving a positive review, and mentioning our colleagues at PS Fyshwick. Hope to see you again.
Well done
Prompt follow up with packages all arriving in the time frames they said they would
21 november 2019
Omdöme utan inbjudan
Svar från PACK & SEND Australia - Fyshwick
Thank you for the positive review.
Prompt pickup and very prompt delivery
Prompt pickup and very prompt delivery. Easy to use website. No fuss.
Would suggest you come up with some way of refining your pickup time estimation. 'Somewhere between 0900 and 1700' is a bit wide, especially when pick up address is home and people need to run out and do things....
17 november 2019
Omdöme utan inbjudan
Svar från PACK & SEND Australia - Fyshwick
Appreciate the positive feedback on our online self service and the good experience you shared. Thank you Don.
Used the self-service option and…
Used the self-service option and dropped-off parcels at the Fyshwick branch. Declan was very helpful.
4 november 2019
Omdöme utan inbjudan
Svar från PACK & SEND Australia - Fyshwick
Thank you HT for the good words especially giving credits to Declan. We are happy to know that you had an awesome experience with us.
Simple and efficient
30 oktober 2019
Omdöme utan inbjudan
Svar från PACK & SEND Australia - Fyshwick
Thank you for the positive review Dom.
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