Easy to place order online and to get the labels. Just a bit longer than expected for the tracking updates, the live chat was great though they still relied on their computer, the CS kept reassuring m... Se mer
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Det här tycker kunderna
My first time using Pack & Send. First and last. I visited twice to collect parcels and each time they complained to me about the low commission they received on my order. I was unhappy that they kept... Se mer
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I used the service to transport a flatpack cot from Melb to Darwin. It was easy, delivery was fast and the price was reasonable. I'm grateful for this service.
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I would give 6 stars if possible. Pack from Australia to Poland took only two days (shipped on Tuesday, arrived on Thursday)! Gosh, you must have a teleport!
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Företagsinformation
Skrivet av företaget
PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise in parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple. Every consignment is handled with precision — from custom packaging and secure management of fragile items to express delivery and international freight coordination. Since 1993, PACK & SEND has redefined how parcels and freight move across Australia and the globe. Our comprehensive network and proven processes offer seamless, end-to-end logistics support. We work closely with every client to ensure smart, reliable outcomes that save time and reduce complexity. Our team of logistics specialists takes the guesswork out of sending. Whether it’s a single parcel or a large-scale project, we craft customised solutions that prioritise security, speed, and service. From pick-up to packaging, from dispatch to delivery — we handle everything in between with confidence. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way.PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise across parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple and seamless. From custom packaging and careful handling of fragile, oversized, and sensitive items to express delivery and international freight coordination, every consignment is managed with precision. Since 1993, PACK & SEND has redefined logistics. Our mission is to remove complexity from the sending process, offering peace of mind through reliable, end-to-end solutions. Our nationwide and global network ensures that parcels and freight move effortlessly across towns, cities, and continents — supported by proven processes and the latest technology. Every step is designed to save time, reduce risk, and deliver outstanding outcomes. For businesses, we offer scalable logistics solutions that align with commercial objectives — from warehousing and pick-and-pack services to customised fulfillment and streamlined distribution. eCommerce sellers trust us to manage their fulfillment efficiently, ensuring fast and reliable delivery experiences for their customers. Government and enterprise clients rely on our commitment to compliance, security, and accountability at every stage. Our team of logistics specialists work closely with every client, crafting personalised strategies that meet specific needs. Whether sending a single parcel, coordinating sensitive freight, or designing a bespoke logistics framework, we handle everything with expertise and care. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way — only at PACK & SEND.
Kontaktuppgifter
Unit 17/9 Mirra Court, 3083, Bundoora, Victoria, Australien
- (03) 9431 2212
4,5
Utmärkt
28 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Easy to place order online and to get…
Easy to place order online and to get the labels. Just a bit longer than expected for the tracking updates, the live chat was great though they still relied on their computer, the CS kept reassuring me and the estimated delivery time was quite accurate.
22 april 2024
Omdöme utan inbjudan
Svar från PACK & SEND Australia - Eltham
Thank you for your review. We really appreciate the great feedback you have given us and value your recommendation.
One star is being generous
One star is being generous. In terms of service the man who I dealt with was actually rude! Over the phone he got angry. In person the next day I went to pick up my parcel and I notice he was rude to two other customers in front of me. Like what they were asking him was just too much. When it was my turn to be served, when I didn’t know what he was asking me ie for a PIN he rolled his eyes at me. And then proceeded to throw the parcel at me. This man should not be front of house. Will not use pack and send ever.
26 juli 2021
Omdöme utan inbjudan
Svar från PACK & SEND Australia - Eltham
Hi Debbie, We're sorry to hear the details of your visit and apologise that the service you experienced was not up to our desired standard. So that we can investigate further with the service centre involved, please email the full details and your tracking number to customersaervice@packsend.com.au.
First time with Pack & Send
My first time using Pack & Send. First and last. I visited twice to collect parcels and each time they complained to me about the low commission they received on my order. I was unhappy that they kept one parcel for a week without notifying me. To give credit to them, they did explain why they had not contacted me but then advised me to go to another Pack & Send outlet as they were not interested in my business. When I asked for customer feedback forms they told me to try their head office as they weren't interested in my feedback. I did make a complaint on their head office website. Surprisingly, no response.
7 december 2020
Omdöme utan inbjudan
Svar från PACK & SEND Australia - Eltham
Hi Linda, We're very concerned to receive your review and hear of your experience. We sincerely apologise for the events you've described and assure you that this matter will be immediately referred to the Field Support Manager to take up with the service centre involved. Thanks for bringing this to our attention.
Cheaper than many quotes I received
Cheaper than many quotes I received. Fast, fuss free pick up. Will use again. Awesome service
22 januari 2020
Omdöme utan inbjudan
Svar från PACK & SEND Australia - Eltham
We appreciate your review and hope to serve you again!
Parcel pick up failed to occur several times - then they charge me MORE weeks later!!
Overseas service was supposed to take 2-3 days to get to destination. It took several rebookings and more than TEN days just for the parcel to be picked up!
Weeks later it gets worse - they automatically debited further money from my account due to an incorrect size or weight! I weighed and measured the parcel myself- it was 100% correct! So now not only did I NOT get what I paid for - I have to pay more!
STAY AWAY FROM PACK AND SEND!
27 december 2019
Omdöme utan inbjudan
Svar från PACK & SEND Australia - Eltham
Thank you for your feedback Travis. This time of year can incur delayed pick ups and extra transit times beyond the standard delivery windows and we apologise for this. Services will improve in the New Year and we hope to see your business again in future.
All done very professionally
1 december 2019
Omdöme utan inbjudan
Svar från PACK & SEND Australia - Eltham
Hi Lorelle, Thanks so much for taking the time to write to us about your Pack & Send experience. We're glad you are happy with our service.
Am concerned that my recipient customer…
Am concerned that my recipient customer for the shipment in NZ had to pay an additional $183 to UPS which was not expected, before he could receive the carton. The NZ GST and import duty is understandable and is most of the charge but, the remainder of other charges including "miscellaneous" and processing fees were not forewarned and have to be questioned as to the validity of them. We had already paid a very large amount to ship from Melbourne to NZ. The shipment got to NZ very quickly but then took several days to be delivered by UPS.
30 november 2019
Omdöme utan inbjudan
Svar från PACK & SEND Australia - Eltham
Hi Len, Thanks so much for taking the time to alert us to this situation. We'd like to know how we can help you further. Please email us at customerservice@packsend.com.au and be sure to include your contact details and tracking number with your email.
Parcel was broken when opened
Parcel was delivered in a timely manner however product was broken when unwrapped. More care is needed
17 november 2019
Omdöme utan inbjudan
Svar från PACK & SEND Australia - Eltham
Hi Melinda. We are sorry to hear about your bad experience and we appreciate the feedback. If you would like to discuss further, please contact our Customer Care Team at customerservice@packsend.com.au and they can clarify any other questions you may have.
Great service and fast reliable…
Great service and fast reliable delivery.
15 november 2019
Omdöme utan inbjudan
Svar från PACK & SEND Australia - Eltham
Thank you for the positive review.
Excellent service
13 november 2019
Omdöme utan inbjudan
Svar från PACK & SEND Australia - Eltham
Thank you Ally for the positive feedback.
Exceeded expectations
Painless, very quick, surprisingly reasonable price, so recommended without hesitation. ;-)
7 november 2019
Omdöme utan inbjudan
Svar från PACK & SEND Australia - Eltham
Thank you Stephen for the positive feedback and for the recommendation. We are delighted to know that you are happy with our services.
Great service
Great service. My only comment would be that the tracking was not helpful and did not give me an indication of when to expect the package.
14 oktober 2019
Omdöme utan inbjudan
Svar från PACK & SEND Australia - Eltham
We are incredibly grateful that you took the time out to leave us this note. Thank you CM.
Good value for money
I used the service to transport a flatpack cot from Melb to Darwin. It was easy, delivery was fast and the price was reasonable. I'm grateful for this service.
9 oktober 2019
Omdöme utan inbjudan
Svar från PACK & SEND Australia - Eltham
Thank you Rebecca for sharing your positive experience with us. Much Appreciated.
Svar från PACK & SEND Australia - Eltham
Thank you Craig
Mike at Eltham is a good bloke.
25 augusti 2019
Omdöme utan inbjudan
Svar från PACK & SEND Australia - Eltham
Mike appreciates your kind words Steve, thank you.
very poor service
very poor service
had wait all day and parcel wasn't picked and I was asked to wait again because the order was requested online
had to go a drop it in the store which was closed before hours
had to fight at the call center to get it picked
then parcel was partially delivered (2 bags of 3) and till now I haven't heard where did the third one go
very poor service
31 juli 2019
Omdöme utan inbjudan
Svar från PACK & SEND Australia - Eltham
Hi Wael. We apologise you have had this negative experience. Please contact our Customer Care Team at onlineselfservice@packsend.com.au who will be able to assist with the short delivery. Our Online Booking system is not 100% guaranteed service which is booked electronically with our carriers. We always recommend for a reliable and guaranteed service you contact a local Pack & Send Service Centre. They are the freight specialists who can ensure the timely collection & pick up.
Great thank you
Great thank you. You took care of the parcel, and delivered on time
24 juli 2019
Omdöme utan inbjudan
Svar från PACK & SEND Australia - Eltham
Anytime Renny, we are always happy to help.
Picked up on time and delivered on time…
Picked up on time and delivered on time without any problems, thank you.
17 juli 2019
Omdöme utan inbjudan
Svar från PACK & SEND Australia - Eltham
We appreciate your positive feedback Mary, thank you.
Delivered as advertised
13 juli 2019
Omdöme utan inbjudan
Svar från PACK & SEND Australia - Eltham
Glad to hear Sandy. Thank you for the feedback.
Parcels need to be collected on the…
Parcels need to be collected on the nominated day not three days later.
22 juni 2019
Omdöme utan inbjudan
Svar från PACK & SEND Australia - Eltham
Hi Phil apologies that your parcel was not picked up on the day it was booked. On rare occasion this happens and we are sincerely sorry for letting you down on the pickup. As we said this is not typical as you will note if you look at our reviews and see that the vast majority are glowingly positive. We will do everything within our power to ensure this does not happen again for you in the future if you choose to book with us again.
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