Oxford Products Omdömen 

Absolutely shocking customer service!

I bought a pair of waterproof gloves and within a week the gloves had soaked through during the bad weather in March. This then developed into having smelly gloves which left a horrid smell on my hands anytime I worn.

I contacted customer services who were unwilling to do anything about the poor manufacturing of their product without me going out of my way to return the gloves to Oxford. Instead of going out of my way to return a faulty product I’ve chosen never to buy Oxford products again.

Well impressed with this company. Lost some screws from my helmet, got in contact with Oxford and the very next morning received 4 screws. I am not used to this sort of service, well done and thanks.

Bob Maskell

Bought the Oxford Solariser recently but due to my own fault i dropped the cigar lighter connector. Emailed Oxford customer services,as i could not find any spares for this product. Got a very quick response from Aimee with an offer to send out a free replacement if i could cover the postage. I would have been happy to pay for the part, this is excellent customer service not only in the supply of the part but in the prompt response. Never had better from any company ever. A huge thanks.

I recently required a new chin curtain for my helmet and unfortunately whilst the the manufacturer were unable to help they put me into contact with Oxford Products.

I dispatched an email to OxProd in what I thought would be a forlorn attempt to locate ‘the Scarlett pimpernel’ of chin curtains.

Much to my surprise not only did Aimee from OxProd reply to my email in record time, she also located the aforementioned World Champion Hide and Seek helmet spare and offered me to dispatch it forthwith.

All joking aside, this company has the best customer service department I have encountered in many years.

Well done OxProd, taking it back to the oldskool!

I bought a little explorer child bike seat and chose to fit it after a 12 hour shift. I managed to saw the ends off the foot rests!!
I emailed the company and was told I can have replacement free of charge!! I just had to provide a postage paid self addressed envelope.
Laura Shirley was brilliant, I wholeheartedly recommend oxford products and their excellent customer service.
Best child bike seat I've found on the market by far,

I purchased a Camouflage Oxford cover and it's ripped in multiple places 6 months later even were my seat is and they want me to send it them back but then i am left with no cover in the winter and they want me to pay for postage etc.

Customer service is not interested, won't be buying anything Oxford again.

Their items are just not fit for use and never last. They even told me it was Warranty cover I had for a year but I know legally it's called a Guarantee because Warranty you pay extra for which I havnt, so just goes to show what their advisors know.

ive got a hjc is17 helmet
issue is the D ring has a sharp edge and the strap is frayed
i contacted hjc europe who said oxford products is the uk distributor
i spoke to oxford, they acknowledge it is a safety concern
they asked me to send the helmet to them which i cannot as i work 6/7 days
i asked them if there was anywhere closer to where i live but there isnt
they say they cant help more because it is older than a year
my argument is that its not fit for purpose and not safe
surely a safety component like the D ring should be checked during the manufacturing process
a car wouldn't have sharp edges near the seat belt that for sure...
this should be covered under consumer law 'not fit for purpose'

the sun visor mechanism is so weak the clip snaps when you pull the sun visor down, extremely weak and poor design, no replacement for the is17 helmet?

helmet is noisy @40mph, @ 50+ it is terrible and this is in all vent positions

i bought the helmet as i was told hjc are decent brand, its very comfortable and there is room for my glasses. it comes with the anti fog pin lock type visor insert and this works excellent in winter

ive lived with the sun visor for ages i dont mind that too much
the wind noise you get used to but you shouldn't for the price
but its the sharp D ring and the frayed strap which has prompted me to write this review
these helmets are still being sold
between hjc and oxford products they cant help unless i buy a replacement helmet to use while i send this to them to look at it to decide how to advise me? no guarantee they will repair or replace the strap
so not a great experience with oxford products overall
i contacted hjc and said i wasn't happy with the outcome from oxford they replied and said oxford had been in touch with them and said it was considerably out of warranty and to contact oxford again
not sure what considerably out of warranty means or why they would say that but im just going round in circles with them...

Not very impressed by the lower end products I have bought.

I find the locks on the hardcore padlocks a real pain to open, the key fails to engage all the time. In the cold and wet it is very annoying! The locks however are VERY tough and the ground anchors are good, though a little pricey.

I bought a screamer disc- don’t bother, in the cold the battery fails in about a week and makes a low buzzing noise only audible by dogs.