Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

As a producer, Arcade by Output is a game-changer. The interface is clean, inspiring, and easy to navigate—even when you're deep in a creative zone. What really sets it apart is how versatile and musi... Se mer

Företaget har svarat

Betygsatt 1 av 5 stjärnor

they keep billinng me even tho i don't have a subscription. when i look at my subscription there isn't one and when i tried to contact them the email doesn't work and when i went to their support to w... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

a bit pricy for a student but 1: new samples are coming out, I feel like, weekly 2: dropping your own samples into arcade gives you a head start when you're tryna make ear candy or similar stuff... Se mer

Betygsatt 5 av 5 stjärnor

Output is just an incredible plugin. Endless inspirations can be acquired by using it. My most favourite plugin. I wish I could buy it one time though because you might go months without using it but... Se mer

Företagsinformation

  1. Programvaruföretag

Om Output

Skrivet av företaget

We are Output

Output develops innovative software for musicians, composers, producers and sound designers across all genres. Our focus is simple – groundbreaking concepts, new sounds, new sources of inspiration.

Founded by producer and composer Gregg Lehrman, Output is one of the only music companies built by musicians for musicians. Our mission is rooted in our DNA as music makers—to inspire creativity through cutting-edge technology.

Get Creating

Kontaktuppgifter

4,1

Bra

TrustScore 4 av 5

176 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis efter mer än 1 månad

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 4 av 5 stjärnor

Great work, just a few things to say

I think overall, your plugins and VSTs are amazing. Arcade is a real gem. One thing I would really wish, is to have updates on the VSTs, such as Exhale or Signal. One think that is a bit annoying, is that I can not save favorite sounds like I can do in Substance. Would be nice to have that feature added on the other VSTs. But you guys are killing it.

18 januari 2024
Betygsatt 5 av 5 stjärnor

2 thumbs up

Arcade is so easy to use and always comes in handy when i need an inspiration boost. Thanks Output.

18 januari 2024
Betygsatt 5 av 5 stjärnor

The only audio company that cares about their customers

I’ve been subscribed to output arcade for 5 or so years. I often post my praise of the company and create content to show how I made songs . Over time I’ve developed a relationship with many employees at output and have had first hand experience seeing them care about their customers and how we use their products . I also have participated in a few contests and even won! I am a full time producer musician songwriter beatmaker and Output is the only company that has taken the time to let me know they appreciate me .

18 januari 2024
Logotyp för Output

Svar från Output

This is so great to hear! Thank you so much Mike!

Betygsatt 5 av 5 stjärnor

Tim was very quick and efficient

Tim was very quick and efficient. Very polite and I noticed without a doubt I was getting the best help I can ask for. I use Output mainly for Portal, Thermal & Movement. Very great products at a good price for the subscription offered

10 januari 2024
Omdöme utan inbjudan
Logotyp för Output

Svar från Output

Thank you so much and Ill make sure to give Tim a high five from you!

Betygsatt 5 av 5 stjärnor

Excellent

Excellent! 👌🏽 First of all I love Arcade, I mean is just brilliantly done. 👏🏽 I had an issue with finding back samples into Arcade in some of my projects I made with; I suddenly sent an email to the support service which was so efficient as fast, really impressed how helpful was this! The person’ name I interacted with is Tim, really professional and kind I definitely recommend! 🙏🏽

1 december 2023
Omdöme utan inbjudan
Logotyp för Output

Svar från Output

Thank you so much for the kind words and we're very happy to hear about your Support experience.

Betygsatt 5 av 5 stjärnor

I was able to use the trail for free in…

I was able to use the trail for free in the month and forgot to unsubscribe. Thankfully the response was fast and supportive. If anything I would come back to Output.com for the great service.

28 november 2023
Omdöme utan inbjudan
Logotyp för Output

Svar från Output

Thanks! Please let us know if you have any other questions.

Betygsatt 1 av 5 stjärnor

Plugins are good, copy protection awful.

All of a sudden, the plugins forced med to re-authorize. When I tried, i got a response saying I had used up all available activations. Apparently, the number of unlocks is limited, and apparently the limit is really really low, since I have only switched computers twice over the last 10 or so years. So. Then you have to wait for support, for a day or two at best. If this happens in a live situation, you're F'ed. In a weekend mix session, you're F'ed. On a deadline, you're F'ed. Copy protection preventing a paying customer from using the product paid for (in a fair way according to license agreement) is simply not ever OK. Not ever.

9 november 2023
Omdöme utan inbjudan
Logotyp för Output

Svar från Output

Hi Patrick. I'm sorry you had to deal with this limitation. Currently, our system is setup to only allow 4 activations for Arcade and each of the Output FX (Portal, Thermal and Movement). I have passed your feedback along to our Product team to see if we can increase activations for users or add another solution in the near future. Please reach out to support@output.com to see if theres anything we can do to make it right.

Betygsatt 5 av 5 stjärnor

Great Products and Customer Support!

Everything Output makes is of very high quality. I have every software plugin they make plus their studio monitors and recently signed up for Arcade, so I can speak from experience. I've only interacted with customer service a limited number of times (once this month) but they have been prompt and very courteous/accommodating in their response to address my issue. People that are saying this company is a scam are being ridiculous - this is a well respected company in the music industry. Go look at their Instagram page and see how many professionals use them if you need more reassurance!

5 augusti 2023
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Scam

Scam. You cant cancel your subscription. As in they don't give you the option. The button is not clickable. You can however "get one extra month FOR FREE", which is nice in case you wanna delay the inevitable. gonna have to block my card ig

1 juli 2023
Omdöme utan inbjudan
Logotyp för Output

Svar från Output

Hello, I'm sorry you are having trouble cancelling your account. The reason is most likely because you have rejected cookies on output.com and or have extensions that are blocking website functionality from working properly. We would be happy to help you if you can send an email to support@output.com.

Betygsatt 5 av 5 stjärnor

Perfect Customer Service

The Response And Action I Received From Customer Service Via Email Was Exactly 💯% What You'd Want If You Where In My Position With The Issue I Had...I Was Honest And Forthright With My Issue And I Couldn't Of Asked For A More Quick, Exact And Compassionate But Firm Response To My Situation... Strong Respect For The Customer Of This Company... Thank 🙏 You!

2 maj 2023
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

I do not recommend it!

After I tested it; A lot of strange sounds. Excellent for your kids to play with if they have patience. Always problem with connecting the software. Musicians and people are generally know how to use a computer and software. Nobody love a problem software and loosing time for eternal support cases. Like many companies, these have also bought voices from musicians to advertise their product, but seriously, invest in a better product if you want to play with quality. I do not recommend this for serious work, this is more like a toy with problems.

19 april 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent customer service.

I was a little thrown off by getting billed for 15 dollars when I thought it was 10 dollars a month. It was an oversight on my end. I was excited to get the service and didn’t pay attention that it was 15 dollars a month. I contacted the customer service and asked if I can get the yearly subscription and get credit for the 15 dollars. The customer service rep gave me an extra month for free before the yearly subscription starts. I’m really impressed by the response time and the customer service rep taking care of me.

27 mars 2023
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

This is a scam

This is a scam. You cannot remove your payment info, and you cannot cancel your subscription. When you try to cancel your subscription, the button which says "cancel" does not actually do anything. It leads nowhere.

9 mars 2023
Omdöme utan inbjudan
Logotyp för Output

Svar från Output

Hello, We are sorry you weren't happy with Arcade and we would be happy to help you get your account cancelled. The cancel button issue is due to not accepting cookies on output.com and it grey's out the button. We are working on a fix. Please email support@output.com.

Betygsatt 1 av 5 stjärnor

Definitely a scam

No where on the website lets you delete your account and information and they will not delete your account (address, bank details etc.) when you request to. They will not provide sufficient warning of when signing up for their free trial. Can't even remove my card details. Probably going to sell your info.

14 februari 2023
Omdöme utan inbjudan
Logotyp för Output

Svar från Output

Hello, We are sorry you weren't happy with Arcade and we would be happy to help you get your account cancelled. If you'd like to do it yourself, just go to output.com/account. Or email support@output.com.

Betygsatt 1 av 5 stjärnor

its a scam

its a scam. They get you to misclick stuff and i fell for it when i started making beats. I didnt even think about getting output, but somehow they got a free trial on me and put the email on spam saying that i will be billed. that was 10 euro off me. I would like a refund ASAP.

6 februari 2023
Omdöme utan inbjudan
Logotyp för Output

Svar från Output

Hello, We are sorry you weren't happy with Arcade and we would be happy to help you get your account cancelled and refunded. Please email support@output.com.

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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