Disappointing Experience – Would Not Recommend
We want to share our experience with this company, which, unfortunately, was deeply disappointing. While some aspects initially impressed us, the overall service and final videos left us unsatisfied.
Key Issues:
• Same-Day Edit vs. Final Videos:
The same-day edit was good, but the final videos (long video, 10-minute edit, and trailer) were noticeably lower in quality. We felt that they lacked smooth flow, had abrupt transitions, and included unflattering scenes. The videos also ended abruptly, making them feel incomplete.
• Missed Deadline & Poor Communication:
We were given a specific delivery date and planned our trip to Cyprus accordingly, as we live abroad and wanted to watch the videos with our families. However, when we contacted them to confirm, we were given a different date. When we questioned this, instead of acknowledging our original agreement with the owner, the customer service representative pointed to their policies, contradicting what we were originally told. The communication felt dismissive and unprofessional.
• Customer Service & Unequal Treatment:
Since we won the same-day edit in a competition, we were made to feel like we had fewer rights than paying clients, despite having paid for all other services. When we requested it along with the rest of our material, we were told they were not obligated to send it and would only do so as a goodwill gesture—making it feel like a favour rather than part of our package. When we questioned this, we were accused of being ungrateful, despite having repeatedly expressed our appreciation for the same-day edit.
• Failed to Capture a Key Moment, Contradicted Themselves, and Refused to Take Accountability
The videographer did not capture the bouquet toss, later explaining that he was adjusting his camera at the time and had not been informed of the exact moment it would take place. However, we were never advised that we needed to provide this information. Ensuring key moments are recorded is typically the responsibility of a professional videographer and there was no prior communication indicating that we needed to manage this aspect.
Following this, the owner invited us to send guest-recorded videos of the bouquet toss so he could add them to the long video, and if we wanted, we could also send a few other videos. However, customer service later stated that only the bouquet toss footage would be included and framed this as a special favour rather than simply following what the owner had originally said. When we raised concerns about these inconsistencies, the responses did not acknowledge the original commitment or provide a resolution that reflected professional accountability.
• Lack of Accountability & Quality Issues:
Despite assurances from the owner that the final videos would be reviewed for quality, this was not done. When we raised concerns by contacting him directly, we were told there was no need for a review and that the videos were delivered based on “the pressure exerted by the couple.” Please see exact responsse below:
"Καλησπέρα όχι. Δεν χρειάζεται να δω κάτι. Τα βίντεο παραδοθηκαν με επιτυχία με βάση το υλικό που μας έδωσε ο γαμος και με βάση την πίεση που μας εξασκεισε το ζευγάρι για παράδοση . Ευχαριστουμε για την συνεργασια. Καλή συνέχεια"
This response felt unprofessional and was essentially an admission that quality was compromised. We had made it clear that meeting the deadline should not come at the expense of quality.
Additionally, in the long video, there was a moment when the image disappeared, leaving only a black screen while the audio continued. This gave the impression of a rushed and poorly assembled final product. Furthermore, we felt that important moments from our wedding were missing from the videos.
Conclusion:
While the same-day edit was ok, the poor customer service, broken agreements, and disappointing final videos left us deeply dissatisfied. Based on our experience, we cannot recommend this videographer.
It is truly unfortunate that the person entrusted with capturing the most important moments of our lives is now associated with such disappointing memories and results. We also encourage them to allow customers the opportunity to leave reviews, as none of their social media platforms provide this option. I made every effort to leave a review but found no way to do so through their official channels.
Finally, everything stated in this review is based on our genuine experience and supported by recorded conversations. We have kept detailed records of all communications to ensure accuracy.
14 januari 2025
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