Orchard Home Omdömen 

182
TrustScore 4 av 5

3,8

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

We had a good experience. I mailed them my date of a holiday and they manage to deliver before we went away. .the drive phoned day before and asked if he could come early at 8am . Units were as... Se mer

Betygsatt 2 av 5 stjärnor

Despite being pleased with the product, it was late arriving and driver would not help me lift it up to my 1st floor apartment door, stating not company policy. I even offered to pay him (as unable to... Se mer

Betygsatt 4 av 5 stjärnor

I had a questionable start with Orchard Homes but safe to say it ended well. Thankfully. My 1st gold Frenso sideboard delivery was fraught with delivery delays but the product is epic. So classy. Amaz... Se mer

Betygsatt 5 av 5 stjärnor

Saw them at the ideal home show and purchased a dining table. Advised it would be delivered within a week as a kerb side delivery free of charge. Was updated via email of delivery date and it arr... Se mer

Företaget har svarat

Företagsinformation

  1. Möbelaffär

Skrivet av företaget

At Orchard Home, we are more than just a home decor and furniture brand – we're your trusted partner in creating a space that reflects your unique style and personality. Our commitment to quality craftsmanship and timeless design sets us apart. With a wide range of handcrafted furniture, home decor, and accessories, we help you transform your house into a warm and inviting home. Our mission is to provide you with not just products, but inspiration for creating spaces that you'll love. Explore our collection today and discover the Orchard Home difference.


Kontaktuppgifter

3,8

Bra

TrustScore 4 av 5

182 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 78 % av sina negativa omdömen

Svarar vanligtvis inom 1 månad

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,8

Alla omdömen

(182)

53 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

My dinning chairs are wonderful

My dinning chairs are wonderful. Appear to be well made and are comfortable. Orchard Homes delivers a great fast service and the delivery driver was excellent and friendly. All this and amazing prices. I am so glad a stumbled across this company. 😃

9 januari 2024
Betygsatt 2 av 5 stjärnor

Product came late ant not as described

Product came late. Driver couldn’t find it in his lorry. When it finally did come it looked quite different to the item pictured. Had to pay for returns, when emailed about the returns postage. They still haven’t got back to me.

4 december 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent buy would recommend

Very pleased with my set of 4 chairs. Arrived quickly and delivered by a nice delivery man. The chairs were very well covered with packaging. The boxes were a little damaged where legs had poked through, it had not caused any issues.

I bought in Boxing Day sale and I am so pleased with the quality of the chairs. I would definitely buy again from Orchard Home. I would normally not buy anything like this online as I like to be able to see the quality, colours etc but I am not disappointed. I have got a great buy.

2 januari 2024
Betygsatt 3 av 5 stjärnor

Beautiful coffee table — poor communication

Bought the Shoreditch coffee table and our experience was similar to some of the other reviewers here I.e lovely piece of furniture but fraught with communication/delivery issues.

Positives:
- Absolutely love the coffee table, really well made quality item. It’s beautiful.
- Great value for money, especially with the welcome discount
- Item was carefully packaged

Negatives:
- No automatic info or update about when the pre-ordered item would be arriving - had to chase this info via email myself.
- First scheduled delivery didn’t arrive at the allotted time. No update from Orchard why or when it would be redelivered. When I asked via email, they told me that delivery company had damaged it- not Orchard’s fault but wish they’d updated me rather than me having to chase again.
- No update on rescheduled delivery until I chased again via email.
- Gave polite feedback about lack of proactive updates from Orchard - no reply.
- No delivery on day of second delivery slot despite staying in all afternoon to receive it. No reply from Orchard when I emailed to ask what had happened.
- 5 days after allocated delivery slot a neighbour pointed out the there was a parcel hidden behind my bins- it was the table! Absolutely soaking wet / disintegrating parcel but table itself was okay. No delivery tracking/receipt from Orchard or delivery note, so not sure when it actually got delivered.

Such a shame because the furniture itself is lovely, just need to sort out their customer service and delivery.

13 november 2023
Betygsatt 5 av 5 stjärnor

Amazing!

I have recommended to all my family! About to make a 2nd purchase as was so pleased to with the items, order process and delivery. Thank you!

1 november 2023
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Poor start. Great ending!

I had a questionable start with Orchard Homes but safe to say it ended well. Thankfully. My 1st gold Frenso sideboard delivery was fraught with delivery delays but the product is epic. So classy. Amazing quality. And 40+% cheaper than other retailers. I complained about my awful customer experience and the guys totally took ownership and agreed they needed to ameliorate their processes - so fair game!! My 2nd silver Frenso sideboard arrived today without a hitch! Beautifully packaged up. Sensational quality. All round wonderful. Thank you for sorting this! I’ll be back! X

3 oktober 2023
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Malta sideboard

I really love my Malta sideboard, very sturdy with great storage, which looks very chic.
I would have given it 5 stars but is was damaged slightly upon arrival. Customer Services were 5 star and resolved the situation quickly and fairly, so would buy from Orchard Home again,

8 september 2023
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Great looking solid furniture, but minor issue

Great looking solid furniture. Well packaged. Unfortunately, the drawer runners were faulty on arrival, but Orchard Home were very quick to resolve the issue with a partial refund or an offer of a replacement chest of drawers. Good company to deal with.

26 juli 2023
Omdöme utan inbjudan

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