We had a good experience. I mailed them my date of a holiday and they manage to deliver before we went away. .the drive phoned day before and asked if he could come early at 8am . Units were as... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Despite being pleased with the product, it was late arriving and driver would not help me lift it up to my 1st floor apartment door, stating not company policy. I even offered to pay him (as unable to... Se mer
I had a questionable start with Orchard Homes but safe to say it ended well. Thankfully. My 1st gold Frenso sideboard delivery was fraught with delivery delays but the product is epic. So classy. Amaz... Se mer
Saw them at the ideal home show and purchased a dining table. Advised it would be delivered within a week as a kerb side delivery free of charge. Was updated via email of delivery date and it arr... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
At Orchard Home, we are more than just a home decor and furniture brand – we're your trusted partner in creating a space that reflects your unique style and personality. Our commitment to quality craftsmanship and timeless design sets us apart. With a wide range of handcrafted furniture, home decor, and accessories, we help you transform your house into a warm and inviting home. Our mission is to provide you with not just products, but inspiration for creating spaces that you'll love. Explore our collection today and discover the Orchard Home difference.
Kontaktuppgifter
Storbritannien
- info@orchard-home.com
- www.orchard-home.com
3,8
Bra
182 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 78 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great service & product
22 april 2025
Svar från Orchard Home
Thank you so much for the lovely feedback! We’re so glad you were happy with both the service and the product — that’s exactly what we aim for.
Many thanks again,
The OH Team
Nothing received yet
I’m being asked to rate this online retailer but having placed my order 6 days ago I have not yet received the item.
22 april 2025
Svar från Orchard Home
Hi Tracey,
Thank you for your feedback, and we completely understand your frustration.
Our standard delivery window is 3–10 working days, and we sincerely apologise any confusion caused by the early review request That was an error on our part, and we’re glad to hear everything has since been resolved.
If you have any further questions or need support with your order, please don’t hesitate to reach out. We’re always here to help.
Best regards,
The OH Team
Very quick service I'm happy with…
Very quick service I'm happy with everything I recommend it to everyone, I shall be ordering again
15 april 2025
Svar från Orchard Home
Thank you so much! We’re really pleased to hear you had a smooth experience and that everything met your expectations. Your recommendation means the world to us — and we’ll be ready and happy to welcome you back for your next order.
Many thanks again,
The OH Team
Highly recommend, excellent personal service
Orchard kept me up to date on delivery. Aftersales service was exceptional as I needed to make a change. They followed up and were very responsive and personal in emails. I would definitely recommend this company, their products and care in after service Annie Challenger
27 mars 2025
Svar från Orchard Home
Hello Annie
Thank you so much for your kind words — they really mean a lot to us. We’re so happy to hear you felt supported throughout, especially when it came to making a change after delivery. We always aim to keep things personal and responsive, so it’s lovely to know that came through.
Many thanks again,
The OH Team
Good quality sofa
The sofa is fantastic - good quality and easy to assemble. There was an issue with the delivery, and communication could have been better on the day, but I'm overall very happy and would use this company again.
27 mars 2025
Svar från Orchard Home
Hi Emily
Thanks so much for your lovely review! We’re so glad you’re happy with your sofa — and that it was easy to put together too (always a win!). Sorry again for the delivery issues — we totally get how frustrating that can be and really appreciate your patience. It means a lot that you’d choose us again, and we’ll be here when you’re ready for your next piece.
Thanks again
The OH team
Surprisingly high quality of product
Surprisingly high quality of product.
Please don't be discouraged by slow communication and lack of tracking, the product arrived quickly. They say 3 to 10 days, i had mine after 4
27 mars 2025
Svar från Orchard Home
Hi Mateusz,
Thank you so much for your kind words! We’re thrilled to hear you were impressed with the quality of your order and that it arrived quickly. We really appreciate your patience regarding communication and tracking—we’re actively working on improving both to make the experience even smoother.
Thanks again for your support and trust!
– The OH Team
Purchased a mirrored unit great quality…
Purchased a mirrored unit great quality and delivered on time
4 mars 2025
Omdöme utan inbjudan
Svar från Orchard Home
Thank you, Gloria! We’re so glad you love your mirrored unit and that delivery was smooth. Enjoy your new piece, and we hope to see you again soon! ✨ – The OH Team
Good prompt service
25 februari 2025
Svar från Orchard Home
Thanks, Graham! I’m glad to hear that the service was up to your expectations. Let me know if you need anything else. The OH team
Efficient delivery
Efficient delivery, was kept informed of delivery. Lovely quality sofa. Well worth the wait
3 februari 2025
Svar från Orchard Home
Dear Samantha,
We’re so pleased to hear you had a great experience and that you love your new sofa! Your kind words mean a lot to us, and we truly appreciate your patience.
Thank you for choosing us—we hope you enjoy your sofa for years to come!
The OH Team
GVFM
This company have answered my emails promptly and been honest in telling me why the sofa I ordered was taking a bit of time to reach me, which was out of their control.
3 februari 2025
Svar från Orchard Home
Dear Gary,
We really appreciate your kind words and understanding. Keeping our customers informed is important to us, and we’re glad we could provide clarity on your order. While delays can be frustrating, we truly appreciate your patience and support.
Thanks again for choosing us—we hope you love your new sofa!
The OH Team
I was emailed to say that the my…
I was emailed to say that the my armchair would be with me in the pm (no time given) it arrived in the morning when I was out, also the delivery driver dumped the armchair at the bottom of two flights of stairs. Due to a medical condition I could not lift the box up to my flat, terrible service.
3 februari 2025
Svar från Orchard Home
Thank you for reaching out. We’re very sorry to hear about your delivery experience. We completely understand how frustrating this must have been for you.
As stated in our delivery policy, our service is kerb to kerb, meaning the courier will deliver to the nearest accessible point rather than inside the property. However, we sincerely apologise for any miscommunication regarding the timing of your delivery and the difficulty this caused.
We work with external couriers, and while we strive to ensure a smooth process, we regret that on this occasion, the service did not meet expectations. We will pass your feedback to our courier partner to help improve their service.
If there’s anything we can do to assist further, please don’t hesitate to let us know.
The OH team
worst customer service ever
This company has the worst customer service I have ever experienced in my life. Jarred is the reason I have cancelled my order. He was insulting and rude throughout the entire unpleasant conversation. I hope to never have to deal with this company again. Terrible.
Update: I emailed 3 days ago with my complaint. Not had an email back. I sent them a message on Instagram. No reply back. This is the worst company I have ever come across in my entire life. Do yourselves a favour and stay well away.
16/02/25. Just thought I would post an update about the reply I recieved. To say that this company has "prioritised" My complaint is a joke.
I've still not has a reply back on any platform. So much for it being a priority.
14 januari 2025
Omdöme utan inbjudan
Svar från Orchard Home
Dear Friend of Ted
We are truly sorry to hear about your experience and deeply regret that it has left you dissatisfied. At Orchard Home, we strive to provide excellent customer service.
After reviewing your order, we understand there may have been some confusion regarding the preorder status of the product. To clarify, the preorder information is displayed on our website and confirmed in the email sent after purchase. However, we recognize the importance of clear communication and will use your feedback to further improve how we present this information to our customers.
We would also like to sincerely apologize if you felt insulted or mistreated during your conversation with our team. This does not reflect the high standards of service we aim to uphold. Your feedback will be reviewed internally, and we will ensure appropriate actions are taken to prevent situations like this in the future. We would like to confirm that your order was immediately refunded, even though our pre-order products are clearly stated on our website and we sincerely hope this helps to resolve any inconvenience caused.
Regarding your recent emails and Instagram message, we’re sorry for the delay in our responses. We are currently experiencing a high volume of inquiries, but this is no excuse for not addressing your concerns promptly. Please rest assured that your case is being prioritized, and our team will follow up with you shortly.
Thank you for bringing these issues to our attention. We value your feedback and will use it to improve our services moving forward.
Kind regards,
The Orchard Home Team
Swift service driver very pleasant and helpful. Goods very satisfactory. Would use them again.
Swift service and delivery. Goods arrived when advised. Driver very pleasant and helpful. Would use this company again.
7 januari 2025
Svar från Orchard Home
Dear Mrs. Vernon,
Thank you so much for taking the time to share your feedback with us. We’re delighted to hear that your goods arrived as expected and that our delivery driver provided pleasant and helpful service.
Your satisfaction is our priority, and it’s wonderful to know that we met your expectations. We’re grateful for the opportunity to serve you and would be thrilled to assist you again in the future.
If there’s anything else we can do for you, please don’t hesitate to reach out.
Warm regards,
The Orchard Home Team 🌿
Excellent service and my order arrived…
Excellent service and my order arrived in perfect condition.
12 december 2024
Svar från Orchard Home
Dear Kunde,
Thank you for your wonderful feedback! We’re so pleased to hear that your order arrived in perfect condition and that you found our service excellent.
It’s always our goal to provide a seamless experience for our customers, and your kind words mean a lot to us.
If there’s anything more we can assist you with, please don’t hesitate to get in touch.
Warm regards,
The Orchard Home Team 🌿
I bought from them draw White HollyWood…
I bought from them draw White HollyWood Dressing Table There is a damage in one of the panels of the unit I reserved and than I try to call no any one answer I send email including video and pictures about my issue no any one responded very bad service. I don’t recommend.
12 december 2024
Svar från Orchard Home
Dear Najm
We sincerely apologise for the inconvenience you’ve experienced and for any frustration caused by the lack of response.
We have checked our records but have not received any emails regarding this issue. Could you kindly resend the email with the video and pictures of the damaged panel? Once we receive the details, we will prioritize reviewing your case and work towards rectifying the issue as quickly as possible.
We truly value your feedback and are committed to resolving this matter to your satisfaction. Please contact us directly at info@orchard-home.com
Thank you for your understanding.
The OH team
I would like to highly recommend your…
I would like to highly recommend your company ordered Hollywood dressing table absolutely gorgeous for my granddaughters Christmas deliverd 5 days later guaranteed delivery before Christmas she absolutely loves it delivery was brilliant deliverd to the bedroom could not fault one thing from this fantastic company very highly recommend brilliant service from start to finish thank you so much for your service
18 december 2024
Svar från Orchard Home
Dear Barbara,
Thank you so much for your incredibly kind words and for taking the time to share your experience! We’re thrilled to hear that your granddaughter loves the Hollywood dressing table—it sounds like it made her Christmas extra special!
It’s wonderful to know that our delivery service met your expectations, from the timing to ensuring it was placed exactly where you needed it. We’re delighted that we could be part of such a meaningful gift.
Your recommendation means the world to us, and we’re so grateful for your support. If there’s anything more we can do for you, please don’t hesitate to reach out.
Warm regards,
The Orchard Home Team 🌟
Great product and good customer service
5 december 2024
Svar från Orchard Home
Dear Emma,
Thank you for sharing your positive experience with us! We’re so pleased to hear that you’re happy with both your product and our customer service. Delivering quality and ensuring our customers are looked after is at the heart of what we do, so your feedback means a lot to us.
If there’s anything else we can assist you with or if you have any further thoughts to share, please don’t hesitate to get in touch.
Thanks again for choosing Orchard Home—we look forward to serving you again!
Best wishes,
The Orchard Home Team 🌿
Customer service was good.
Customer service was good.
They were very easy to contact and the item was delivered within the stated time.
11 december 2024
Svar från Orchard Home
Thank you for your lovely feedback! We’re so pleased to hear you found our customer service helpful and that your item arrived on time. If you ever need anything else, we’re always here to help.
Best wishes,
The OH Team
Very pleasant man who deliveredy coffee…
Very pleasant man who deliveredy coffee table . So pleased with it
11 december 2024
Svar från Orchard Home
Hi Tracy,
Thank you so much for your kind words! We’re thrilled to hear you’re pleased with your coffee table and that our delivery team made the experience even better. Your satisfaction means the world to us.
Best wishes,
The OH Team
I recently shopped at Orchard Home and…
I recently shopped at Orchard Home and had a generally positive experience. Initially, my order was not as expected, but their customer service was quick to resolve the issue by offering a refund or collection and updating their website photos for accuracy. Communication with the delivery driver was excellent and catered to my preferences, ensuring a smooth and prompt delivery. The items were well-packaged, and the delivery personnel were pleasant and professional. Overall, I'm delighted with my purchase and would definitely shop here again. 🌟🌟🌟🌟
25 oktober 2024
Omdöme utan inbjudan
Svar från Orchard Home
Dear Mera,
Thank you so much for taking the time to share your experience with us! While we regret that your order initially fell short of expectations, we’re thrilled to hear that our team was able to resolve the matter promptly and to your satisfaction.
We’re especially pleased that our delivery process and team met your needs, and we’re glad to know you were delighted with your final purchase. Your feedback is invaluable in helping us improve and ensures we continue delivering the level of service our customers deserve.
We can’t wait to welcome you back for your next Orchard Home purchase!
Warm regards,
The OH Team
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