As it turns out my initial order was not the smoothest; the original glasses were damaged upon arrival. That said the service I received in resolving the issue was excellent; this company stands behin... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Just ordered my third pair of cycling glasses through Optilabs. Variable tint, strong prescription and even varifocal has caused them no problems, at a reasonable price. Quick turnaround (no slower th... Se mer
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Purchased prescription cycling glasses and very happy with them. Order processed and delivered quickly. Prescription insert sent back, after a helpful phone call, to have an adjustment made to distanc... Se mer
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Have bought several pairs of prescription shooting glasses from them over the years, excellent products and customer support. Their CEO phoned me on a Sunday regarding a query about frame fit on a n... Se mer
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Företagsinformation
Skrivet av företaget
With over 50 years experience, Optilabs are an independent optician and one of the UK’s leading manufacturers of prescription sports glasses. They manufacture all their lenses from their dedicated showroom and laboratory in South London. Customers can shop online or visit the showroom. Optilabs can provide glasses with single vision, varifocal or bifocal lenses. They can also help customers with a very strong prescription. Optilabs can provide eye-tests and a full range of opthalmic services from their showroom in Croydon. Their on-site lens lab can also reglaze your old or damaged lenses to give new life to a favourite pair of glasses. Optilabs are renowned for their superb customer service so please get in touch if you have any questions regarding their products or your specific requirements.
Kontaktuppgifter
Stafford Road 109, CR0 4NN, Croydon, Storbritannien
- 02086865708
- sales@optilabs.com, labs@optilabs.com
- www.optilabs.com
4,8
Utmärkt
158 omdömen
Har besvarat 66 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
No replacement nose pieces so a bit of a rip off
Glasses good but they don’t do replacement nose pieces, which is a wasteful rip off.
16 april 2026
Omdöme utan inbjudan
Svar från Optilabs
Please could you contact me so I can resolve this issue. My email address is;
sales@optilabs.com
Tony.
Excellent customer service
As it turns out my initial order was not the smoothest; the original glasses were damaged upon arrival. That said the service I received in resolving the issue was excellent; this company stands behind its products and does the right thing by its customers. I now have the glasses I ordered and they are excellent. Despite the initial bumpy ride I think the company and the glasses deserve five stars.
24 mars 2026
Svar från Optilabs
Hello Andy,
Thank you for your honest feedback—we really appreciate you taking the time to share your experience.
We’re very sorry that your initial order didn’t arrive in perfect condition, but we’re pleased we could put things right quickly for you. Standing behind our products and making sure our customers are happy is incredibly important to us.
It’s great to hear that you’re now enjoying your glasses and that they’re exactly what you were looking for. Thank you again for your patience and support—it truly means a lot.
Tony.
Amazing customer service from Optilabs.
Amazing customer service from Optilabs.
Took a while to get my glasses just right, but the team were efficient, very helpful & understanding.
I love my new glasses they are perfect.
I would defiantly recommend this company. You wont be disappointed.
2 januari 2026
Svar från Optilabs
Thank you so much for your lovely review. We’re really pleased to hear that you love your new glasses and that the team were able to help get everything just right in the end. Getting the perfect fit and prescription can sometimes take a little fine-tuning, so we really appreciate your patience while we made sure everything was spot on.
Thanks again for your support, and enjoy your new glasses!
Optilabs fills the gap in the sports…
Optilabs fills the gap in the sports glasses market that you just don’t get from the high street stores. A great range offered for all sports. Have used for many years and service is always very quick and efficient. A good company to do business with.
4 februari 2026
Svar från Optilabs
Hello Ian,
Thank you so much for your continued support and for taking the time to leave such a kind review.
We’re really pleased to hear that you value the specialist range we offer — providing sport-specific prescription eyewear that you simply don’t find on the high street is exactly what we aim to do. It’s also great to know our service continues to be quick and efficient for you after many years. That means a lot to the whole team here in Croydon.
Cycling variafocals
Was a bit nervous spending so much online for cycling variafocals, but after trying all sorts of alternatives, these really do work with my high prescription.
23 januari 2026
Svar från Optilabs
Hello Mr Smiyh,
Thank you so much for taking the time to share your experience. We completely understand how nerve-wracking it can feel to invest in something like cycling varifocals online—especially with a high prescription—so it means a great deal to hear that they’ve worked so well for you after trying other alternatives.
We’re thrilled that they’re performing the way you hoped out on your rides!
If you happen to have any photos of yourself wearing them during the sporting activity you ordered them for, we’d absolutely love to see them. With your permission, we may even be able to share them to help reassure other customers who might be in the same position you were.
Thanks again for your support, and happy cycling!
Tony.
Excellent Customer Services, beyond expectations
I've just received my second pair of varifocal sports sunglasses from Optilabs and they are excellent, just like the first!
Their customer services are second to none. I needed them urgently for a fishing trip and they pulled out the stops to get them to me early, even calling with a query over the weekend.
I received their home trial pack within 48 hours so that I could check the frames, they even provide postal stamps fo their return.
I'll be back for more!
26 februari 2026
Omdöme utan inbjudan
Svar från Optilabs
Hi Garry,
Thank you so much for your fantastic review! We’re absolutely delighted to hear that you’re enjoying your second pair of varifocal sports sunglasses just as much as the first. It’s great to know they arrived in time for your fishing trip — our team will be especially pleased to hear that their efforts made a difference.
We’re also glad the home trial pack was helpful and made choosing your frames easier. We try to make the whole process as smooth and convenient as possible, so your feedback really means a lot.
If you happen to have any photos of you wearing your sunglasses on your fishing trip (or during any sporting activity you’re using them for), we’d love to see them! With your permission, we may even be able to share them on our website or social media.
Thanks again for your continued support — we look forward to helping you with your next pair!
Tony.
Svar från Optilabs
Hi Chris,
Thank you so much for your kind words! We’re absolutely delighted to hear that you’re happy with both the service and your cycling glasses. “First class service” and “fantastic” are exactly what we strive for, so your feedback truly means a lot to our team.
We’d also love to see them in action! If you have any photos of yourself wearing the glasses during the sporting activity you ordered them for, please feel free to send them over. It’s always great to see our products out in the real world doing what they’re made for.
Thanks again for your support — we hope they continue to serve you well on every ride!
Tony.
Svar från Optilabs
Hello Mark,
Thank you so much for your kind words! We’re thrilled to hear the process was quick and easy and that you’re loving your new glasses.
We’d also love to see them in action! If you have any photos of yourself wearing them for the sporting activity you ordered them for, feel free to send them our way — we always enjoy seeing our glasses out in the wild.
Thanks again for your support!
Tony.
Easy to order and fab glasses
19 januari 2026
Svar från Optilabs
Hi Heather,
Thank so much for your very kind words.
I hope you continue to enjoy your glasses.
Tony.
Very helpful staff
17 januari 2026
Svar från Optilabs
Hello Ian.
Many thanks for your kind remarks. I will pass your comment on to all concerned….I know the will be delighted.
Tony.
You can't order two different prescriptions
Ordered two pairs of glasses with two different prescriptions but they made them both to the same prescription. I phoned and they are sending the correct replacement but I have yet to receive this. I would have expected it to be processed more swiftly.
Apparently the online ordering system can't cope with two different prescriptions but it doesn't say this anywhere and nobody thought to query with me why one lens would need to be made thinner due to a stronger prescription.
13 januari 2026
Svar från Optilabs
Good morning Mrs Mercer,
I’m so sorry for any mix-up with your recent order. Our system lets you only order multiple pairs for the same prescription, which is because we keep your prescription information on file for possible replacements or extra pairs. So, having more than one prescription on the order/ file might cause some confusion, as it did here.
Your glasses should be on their way in the next few days without charge. It did take a bit longer to get those extra-thin lenses made.
Tony.
Great service, good value for money
Just ordered my third pair of cycling glasses through Optilabs. Variable tint, strong prescription and even varifocal has caused them no problems, at a reasonable price. Quick turnaround (no slower than my high street optician). Try before you buy is a great option, as is reglazing if you don’t want to change frames but you change prescription. Can’t fault them.
30 december 2025
Svar från Optilabs
Hello,
Thank you so much for taking the time to leave such a detailed review — we really appreciate it. It’s great to hear that even with a strong, variable tint varifocal prescription, everything has worked smoothly for you, and that this is now your third pair with us.
We’re especially glad you’ve found value in options like Try Before You Buy and reglazing — they’re there exactly for situations like yours, so it’s lovely to know they’re hitting the mark. Hearing that our turnaround time stacks up well against the high street is also great feedback for the team.
Tony.
Good product and service.
This is my third or fourth pair of cycling specs that I have ordered over the years ( they are in use at least 100 times every year). Style, quality, service and cost all good. Once a nose pad got damaged and another was sent free of charge.
29 december 2025
Svar från Optilabs
Hello Peter,
Thank you so much for your continued support and for taking the time to leave such a thoughtful review. We’re delighted to hear that this is your third (or fourth!) pair and that our cycling specs have been serving you well year after year. It’s great to know the style, quality, service, and value have all met your expectations—and we’re especially glad we could help quickly when the nose pad was damaged.
If you’re happy to share, we’d love to see any photos you have wearing them while cycling. It’s always fantastic to see our eyewear out in action doing what it was designed for.
Thanks again for your loyalty and trust—it truly means a lot to us.
Tony.
Superb service overall
So impressed with how one individual immediately took interest and ownership of my enquiry. Sports sunglasses arrived sooner than expected, and that was over the holiday period! Fit and optical quality is excellent. Superb service overall. Thoroughly recommend.
23 december 2025
Svar från Optilabs
Hello John,
Thank you so much for taking the time to share this lovely feedback. We’re really pleased to hear that you felt well looked after from the very start and that your sunglasses arrived sooner than expected, even over the holidays! Knowing you’re happy with the fit, optical quality, and overall experience truly means a lot to us. Thanks again for your recommendation — we’d be delighted to help you again anytime. 😊
Tony.
A nice lightweight pair of prescription…
A nice lightweight pair of prescription cycling glasses.
15 december 2025
Svar från Optilabs
Hello Kenneth,
Thank you so much for your kind words.
I hope you continue to enjoy wearing them.
Tony.
New cycling glasses
Purchased prescription cycling glasses and very happy with them. Order processed and delivered quickly. Prescription insert sent back, after a helpful phone call, to have an adjustment made to distance part of lens. Once this had been done they are now just right. Choice of lenses are great for different light conditions. Customer service was outstanding.
2 december 2025
Svar från Optilabs
Hello Ray,
Thank you so much for taking the time to leave such a detailed and positive review — we’re really pleased to hear you’re happy with your cycling glasses and that everything is now spot-on with the prescription.
It’s great to know the lens options and our team’s support made a difference, especially with getting that distance adjustment just right. Feedback like this truly means a lot to us.
If you happen to have any photos of you wearing the glasses during your cycling activities, we’d absolutely love to see them (and with your permission, possibly share them to inspire other customers).
Thanks again for choosing us — and enjoy the ride!
Tony.
Really pleased with glasses.Frames are…
Really pleased with glasses.Frames are sturdy,very comfortable & optics excellent.
9 december 2025
Svar från Optilabs
Thank you so much for your lovely review — we’re really pleased to hear that you’re happy with the glasses and that the frames, comfort, and vision
all met your expectations.
Thanks again for taking the time to leave feedback — it really means a lot to us.
Svar från Optilabs
Hello Chris,
Thank you very much for your review!
We’re really pleased to hear you were happy with the service, and we truly appreciate the recommendation.
Thanks again for your support.
Tony.
Excellent quality
22 oktober 2025
Svar från Optilabs
Hello Malcolm,
Thank you so much for your kind feedback! We’re really glad to hear that you’re happy with the quality — that means a lot to us.
If you happen to have any photos of you wearing them during the sporting activity you ordered them for, we’d absolutely love to see them. Customer photos help other shoppers and inspire us as well.
Thanks again for choosing us!
Tony.
Excellent as Ever
I have used Optilabs many times (too many...because of my carelessness and accidents!). The quality of the glasses, communication and service have always been excellent.
11 december 2025
Svar från Optilabs
Hello Paul
Thank you so much for your continued trust in Optilabs — and for such a kind and thoughtful review! We’re really pleased to hear that you’ve consistently been happy with the quality of your glasses and the service you’ve received over the years (even if we wish those accidents would give you a break, pardon the pun).
Tony.
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