Okay when you sign up then watch as they try to suck every penny they can out of you. Will add an extra service without warning. When you want to cancel it is very complicated and clearly designed to... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
After having no Internet for almost a week then the landline failing too due to high winds I was pleased to manage to speak to someone after a few hours of trying. The first technician was very he... Se mer
Dan was extremely thorough and helpful, exactly the customer service I needed! While I’m still young and pretty savvy in most areas of technology, when it comes to landlines especially old styles I’m... Se mer
Excellent customer service agent who helped me recover the reduce my bill by £33.58 because I'd incurred these miscellaneous surcharges and extortionate fees when I'd lost my NHS bank staff job. I ha... Se mer
Företagsinformation
- Telefon- och internettjänster
- Internetleverantör
- Internetoperatör
- Mobiloperatör
- Betalningstjänster
- Telebolag
Skrivet av företaget
Best Business Broadband and Phone Line packages that help small businesses all over the UK to save on their bills. Get business broadband and landline deals from Onebill.
Making. Business. Simple.
Skrivet av företaget
- Helping small businesses cut costs and thrive
- At Onebill, we focus on helping small businesses cut costs and thrive. We know that small businesses often get overlooked or hit with inflated prices for essential services. That’s why we’re here to offer smart, affordable solutions to keep your expenses in check and your business booming. With over 20 years of experience exclusively serving small businesses, we understand your unique challenges. Our dedicated team works closely with you to deliver reliable, cost-effective services tailored to your needs. We’re committed to bursting those bloated bills and providing exceptional value, so you can focus on growing your business.
- Over 20 years serving exclusively small businesses
- With over 20 years of experience exclusively serving small businesses, we understand your unique challenges. Our dedicated team works closely with you to deliver reliable, cost-effective services tailored to your needs. We’re committed to bursting those bloated bills and providing exceptional value, so you can focus on growing your business.
Kontaktuppgifter
4,1
Bra
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
New Voip system
We have had a new voip system and were having problems. Daniel was extremely helpful and when he couldn't solve the problem he immediately escalated it to resolve
3 februari 2025
Great customer service
I was having trouble setting up my new internet and phone system so I called customer services. The gentleman at the other end of the phone took me through the process step by step. He realised how frustrated I was, and was calm and totally professional from start to finish. 10/10
1 februari 2025
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Awful company
Awful company. We moved premises and cancelled out contract giving reasonable time. They continue to bill us for the account, even though the premises has been knocked down. Contacted multiple times and still not cancelled. Reporting to ombudsman
31 januari 2025
Omdöme utan inbjudan
Svar från Onebill Telecom
We hope the issue raised has now been resolved with our customer service team, as we did not hear back from you.
A good customer experience remains our top priority and to ensure this was achieved, we requested your account details. Unfortunately, these were not provided.
Regretfully, this means we could not investigate this case or assist you further.
Thanks, The Onebill Team
Great experience and what a helpful…
Great experience and what a helpful advisor. Great 👍
31 januari 2025
look at the state of all the fake…
look at the state of all the fake reviews for this company! im sorting out my father in laws internet as they are totally ripping him off - £86/m for a 25mb connection! pays £8/m just for a dedicated helpline and he still cant get through to them
29 januari 2025
Omdöme utan inbjudan
Svar från Onebill Telecom
Hi,
We value your feedback and apologise that you had a poor customer experience. We work hard to deliver exceptional customer service and have requested your account details to investigate your review further.
Thanks, The Onebill Team
Svar från Onebill Telecom
We hope the issue raised has now been resolved with our customer service team, as we did not hear back from you.
A good customer experience remains our top priority and to ensure this was achieved, we requested your account details. Unfortunately, these were not provided.
Regretfully, this means we could not investigate this case or assist you further.
Thanks, The Onebill Team
Exceptional service, as always.
After having no Internet for almost a week then the landline failing too due to high winds I was pleased to manage to speak to someone after a few hours of trying.
The first technician was very helpful and suggested some actions that should help and arranged to send fresh router etc. That arrived following morning. ALMOST managed to get it properly installed but needed to ring again for more help to complete the installation. Both very patient with instructions. Thank you.
28 januari 2025
Thanks to Forlan we sorted out…
Thanks to Forlan we sorted out connection issues quickly and efficiently, after many previous attempts failed
28 januari 2025
If I could give a 0 I would terrible…
If I could give a 0 I would terrible rude staff I was basically told I was thick and any problems I had where my fault! What a cowboy company .
AVOID AT ALL COST !
10 januari 2025
Omdöme utan inbjudan
Svar från Onebill Telecom
We hope the issue raised has now been resolved with our customer service team, as we did not hear back from you.
A good customer experience remains our top priority and to ensure this was achieved, we requested your account details. Unfortunately, these were not provided.
Regretfully, this means we could not investigate this case or assist you further.
Thanks, The Onebill Team
This is XLN under another name
This is XLN under another name. Biggest rip off merchants!! Avoid like the plague!! Along with Daisy same rubbish!!!
27 januari 2025
Omdöme utan inbjudan
Svar från Onebill Telecom
We hope the issue raised has now been resolved with our customer service team, as we did not hear back from you.
A good customer experience remains our top priority and to ensure this was achieved, we requested your account details. Unfortunately, these were not provided.
Regretfully, this means we could not investigate this case or assist you further.
Thanks, The Onebill Team
Good Technical skill
Operative was able to understand the issue and found the problem and solution promptly. Resolution was thorough, and tested for possible issues
Good response - except for the time it took to be connected; the auto answer system held me for 20 minutes before finding a sutable adviser
27 januari 2025
Low wait time and issue quickly resolved
24 januari 2025
Demi been very great and helpful today…
Demi been very great and helpful today I wish her all the best
23 januari 2025
Omdöme utan inbjudan
I needed to about my…
I needed to notify Onebill about my change of address and was transferred through to Chris who sorted it in minutes, explained everything clearly and was a great guy to talk too, thanks Chris !
22 januari 2025
50 minute wait to get call answered…
50 minute wait to get call answered then put on hold again whilst waiting to speak to tier 2 team for another 38 minutes. when they eventually answered call was immediately cut off - no choice will have to switch to another company.
23 januari 2025
Omdöme utan inbjudan
Svar från Onebill Telecom
We hope the issue raised has now been resolved with our customer service team, as we did not hear back from you.
A good customer experience remains our top priority and to ensure this was achieved, we requested your account details. Unfortunately, these were not provided.
Regretfully, this means we could not investigate this case or assist you further.
Thanks, The Onebill Team
Too dear
When I first went with one bill they were brilliant but over the years the service went down and the price went up . Till enough was enough they were charging me £57 for my internet rang them to see if they could do any better there answer was take it or leave and it wasn’t even fibre . So to day I am leaving them and start with my suppler full fibre £25.95 . By By One Bill
23 januari 2025
Omdöme utan inbjudan
Svar från Onebill Telecom
Hi,
We value your feedback and apologise that you had a poor customer experience. We work hard to deliver exceptional customer service and have requested your account details to investigate your review further.
Thanks, The Onebill Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.