Omlet Australia Omdömen 

39
•
TrustScore 3 av 5

2,8

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

The product is great! It takes time to construct but the instructions were great - so much easier than most instruction manuals. I had an incorrect part included in my kit and the customer service res... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

I’m so surprised by all the bad reviews, I have two chicken coops, three auto doors and an auto feeder and all are fabulous quality. I have never had any problems with customer service, if I have a f... Se mer

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Betygsatt 1 av 5 stjärnor

Was a great door until I needed assistance and getting nothing. Just an automated response. I have emailed numerous ties since they don't take calls, have tried connecting through their FB page, but n... Se mer

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Betygsatt 1 av 5 stjärnor

Really wish I had read the reviews here prior to purchase. Terrible customer service, false information on website, happy to take money for items not in stock WITHOUT advising that there is no stock a... Se mer

Företaget har svarat

Företagsinformation

  1. Djur och sällskapsdjur

Skrivet av företaget

Omlet is the brand behind the renowned Pet Products including the Eglu chicken coop, Geo bird cage, Zippi rabbit tunnels, and many more.


Kontaktuppgifter

2,8

Medel

TrustScore 3 av 5

39 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

2,8

Alla omdömen

(39)

8 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 4 av 5 stjärnor

Paypal not working on the site

20 april 2022
Omdöme utan inbjudan
Logotyp för Omlet Australia

Svar från Omlet Australia

Hi Terence,

Thank you for your feedback.

This sounds unusual, so I sent you a message in order to investigate further about the issue with you.

We apologise for any inconvenience caused and I am looking forward to hearing back from you.

Kind Regards,
Clémence,
Omlet Customer Service team

Betygsatt 5 av 5 stjärnor

I can't rave enough about Omlet and…

I can't rave enough about Omlet and their customer service. I purchased a rabbit door over two years ago and unfortunately one of the latches recently broke. When I contacted Omlet to purchase a replacement, they replaced it free of charge, no questions asked. I was absolutely thrilled. Thanks for your great products and awesome customer service!

20 mars 2022
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

Great dog beds!

I purchased a bolster bed about 6 months ago. The time from purchase to dispatch was a little slow (about 10 days) especially considering purchased express freight is the only option unless you are able to collect from their warehouse in NSW.
My two dogs love the bed. Great quality, easy to clean, and very stylish- goes beautifully with the rest of my decor. I've just purchased a second!

6 mars 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Family have an eglu in the uk and we…

Family have an eglu in the uk and we have one in Australia! Compared to last coop it’s funky, easy to clean and our girls are cool and safe. Great product and competitive with other premium coops. Cheers

27 januari 2022
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Long delays and terrible customer service

Really wish I had read the reviews here prior to purchase. Terrible customer service, false information on website, happy to take money for items not in stock WITHOUT advising that there is no stock and will be significant delays. One phone call and two emails can’t get past the same person who refuses to pass on my complaint to someone with more knowledge/authority to handle it. I have no idea if the product is any good as I still have not received it but I can’t imagine it’s good enough to offset the delay and poor customer service.

19 november 2020
Omdöme utan inbjudan
Logotyp för Omlet Australia

Svar från Omlet Australia

Good afternoon Megan,

Thank you for your feedback, I'm incredibly sorry you weren't responded to sooner.

I'm also extremely apologetic that you feel our customer service wasn't of a high standard as this is something we as a company pride ourselves on.

I'd really like to have a look into the order for you to see if I can find out what exactly went wrong and hopefully try to restore some of your faith in us.

Our offices are open Monday to Friday, 9 until 5:30pm. I look forward to hopefully hearing from you soon and reaching a resolution.

Kind regards,
Amelea

Betygsatt 1 av 5 stjärnor

Incomplete and Terrible Customer Service

Ordered A$1600 worth of product from Omlet back in the beginning of May this year, with the intention of using the Eglu as designed with a connection kit to a bigger run (in this case we got a 2 x 3 x 2).

The initial delivery came without a few pieces, so we couldn't complete the run. No big, it happens. We waited.

They sent out some missing pieces so we could finish the run off. We built this but there was no Connection Kit, so we couldn't connect the Eglu from the outside, it had to placed on the inside of the run – taking up space within it.

We called (and called... it takes a LONG time to get through to anyone at Omlet) and finally they said they would send it out asap.

4 months later, with many follow-up phone calls that they have ignored, and we are still waiting for them to send the Connection Kit so our order is complete and the product can be used how it was advertised and intended. Just last week, when we spoke to you, you said it should have been here already (yep) and that you would make sure it was here this week.

It's not.

Awful product delivery, terrible customer service, and no business ethics. We'd planned on sinking more money into this by expanding the size of the run but will never give Omlet another cent.

17 augusti 2018
Omdöme utan inbjudan

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

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