I had an automatic chicken door opener for years with Hentronics and it ran off solar panels, I never once had a problem with it till sadly it stopped working. I could not get any replacement part... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Produkt bleibt deutlich hinter Erwartungen zurück. Der Aufbau war schon kompliziert, die Tüen sind ziemlich wacklig, weil zweiteilig, und lassen im Rahmen größere Lücken für Marder & Co. Nach wenige... Se mer
Företaget har svarat
Very good solid run - I got 3x4 metre £999 Instructions steen ok - although all the numbers on the packaging are diff to the ones in the brochure instructions so that through me They should also... Se mer
Företaget har svarat
Their kit may be a bit on the expensive side but it works and is well designed. Latest purchases are the no-spill chicken feeder which is neat, chicken friendly and easy to move indoors at night thus... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
We’re Omlet and since 2004 we’ve been rethinking every aspect of keeping and caring for pets. Inspired by the magic when humans and animals connect, we watch, learn and ask so we can invent. Our products will make you wonder: why hasn't it always been done this way?
Kontaktuppgifter
The Malt House, OX16 5HX, Banbury, Storbritannien
- +441295 500900
- info@omlet.co.uk
- www.omlet.co.uk
3,1
Medel
1 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 95 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Every component part arrived as…
Every component part arrived as promised - nothing missing. Securely packaged, safely delivered. My Walk in Hen Run is waiting for it's new arrivals. I'm very pleased with the strength of the mesh, the ease of connecting the frame and joining the side panels. The video on line was particularly helpful. Brilliant,
15 augusti 2025
Omdöme utan inbjudan
Svar från Omlet
Hi David
Thank you so much for taking the time to share this lovely feedback.
It's great to know the packaging and delivery met your expectations, and I’m happy to hear you found the assembly process straightforward, especially with the help of our online video.
Should you have any further feedback or require any assistance, please feel free to reach out.
Happy chicken keeping!
Kind regards,
Jacky
Team Omlet
I've bought a few of the Omlet Chicken…
I've bought a few of the Omlet Chicken Products, they are well designed and superb quality. My only negative comment would be that the instruction guides need to be more realistic in terms of how long they take to build, as they often take considerably longer than estimated. That said they are brilliant products, they are by far the best on the market and moreover, they are constantly innovating and taking on customer feedback to improve their range. The customer service team are egg-cellent (sorry) you can reach them on a phone...and in the UK. Plus they will go out of their way to help you.
20 augusti 2025
Omdöme utan inbjudan
Svar från Omlet
Hi Michelle
Thank you for taking the time to share your feedback.
I’m thrilled to hear that you appreciate the design and quality of our chicken products and that you've had such a positive experience with our customer service team.
We're always striving to provide the best for our customers, and your comments about the instruction guides are invaluable.
Thank you again for your kind words and should you need further assistance, please don't hesitate to reach out.
Kind regards,
Jacky
Team Omlet
Wow! Awful!
Wow!
We got the Eglu Pro with a 4m run
The Eglu itself. Ok, but will take 4 people minimum to move without the run attached.
With the run… we followed the (poor) instructions to the letter but still struggled to figure it out. Took two of us 4 days and multiple injuries from various parts being under such ridiculous tesion . We had cuts to arms, eye injuries and alsorts.
Anyhoo….. got it all constructed according to plans (count on buying lots of extra zip ties) and when you try to move according to instructions it all falls apart and you have to go out to buy yet more zip ties in the vain hope that it will last the next move but zip ties are then needed again.
Amazing concept (and truly the coop itself is a feat of engineering) but the additional need for the run to move it and the poor thought put into that side of things makes it useless.
Have lost more chickens to foxes inside then run than we have outside completely free ranging (the plan was to use it as a nursery)
Recommend free ranging over using the Eglu pro. Your chickens will be safer and you’ll have less chance of injuries and divorce compared to buying this and trying to build as a couple.
1 juli 2025
Omdöme utan inbjudan
Svar från Omlet
Hello Nathan
Thank you for taking the time to share your detailed feedback with us. I apologise for the difficulties you have encountered with the Eglu Pro and its 4m run.
Assembly should be straightforward and safe, and I’m sorry to hear that this was not the case for you. I’ve shared your feedback with our product development team for their immediate review.
Additionally, I am truly sorry to learn about your chickens' loss to predators, and I understand how distressing this must be.
Please contact our customer experience team at info@omlet.co.uk so that we can assist you in finding a satisfactory resolution to the concerns you have raised.
Kind regards,
Jacky
Team Omlet
Lange Bedenkzeit hat sich gelohnt
Ich habe lange überlegt und Angebote für viele Alternativen eingeholt. Ich hatte erst Bedenken , etwas dort zu bestellen. UK ist nicht ums Eck. Ich habe dann das Katzengehege 2x3 m bestellt. Unfassbar kurze Lieferzeit von 3 Tagen. Sauber ordentlich verpackt, gute Aufbauanleitung und Video. Hochwertige Verarbeitung. Die Katzen liebten es sofort und wollen nur noch draußen sein. Jetzt kam noch eine passgenaue Wetterplane und das Tipi hinzu. Das ganze hat seinen Preis, ist es aber wert. Es wird bestimmt noch einige Erweiterungen geben. Ich bin begeistert und vollkommen überzeugt.
26 juli 2025
Omdöme utan inbjudan
Svar från Omlet
Vielen Dank für Ihre positive Bewertung!
Es freut uns sehr zu hören, dass das Katzengehege und die zusätzlichen Produkte Ihren Erwartungen entsprochen haben und Ihre Katzen es lieben.
Ihre Zufriedenheit und das Vertrauen in unsere Qualität bedeuten uns sehr viel.
Cuccia di qualità
Spedizione rapida . Ho scritto al servizio clienti tramite mail e mi hanno risposto stesso in giornata. Ho preso la cuccia Bolster con i piedini . E stata molto facile montarla e mi piace anche la qualità.
4 augusti 2025
Omdöme utan inbjudan
Svar från Omlet
Grazie mille per la tua recensione positiva!
Siamo felici che la spedizione e il servizio clienti siano stati di tuo gradimento e che la cuccia Bolster abbia soddisfatto le tue aspettative in termini di qualità e semplicità di montaggio.
Se hai altre domande o bisogno di assistenza, siamo qui per aiutarti.
Grazie per averci scelto!
I recently purchased a large Chicken…
I recently purchased a large Chicken Run, I did find the instructions a little hard to understand, but the customer service is outstanding, helpful and never made made feel I was asking too many questions. Absolutely happy with the run and the quality of it. I will be ordering the Chicken Fence next.
20 juni 2025
Omdöme utan inbjudan
Svar från Omlet
Thank you so much for taking the time to share your positive experience with us!
Our customer experience team is dedicated to assisting you every step of the way with your purchase. I'm happy to hear you received the support you needed.
I’m excited to hear about your plans to order the Chicken fence next and look forward to delivering the same high standard of quality and service you’ve come to expect from us.
Should you have any further questions or need additional assistance, please don’t hesitate to reach out. We're here to help!
Kind regards,
Jacky
Team Omlet
boitier commande porte automatique poulailler
j'ai acheté une porte automatique pour mon poulailler , j'ai eu à deux reprises des problèmes de fonctionnement , j'ai contacté la firme par mail qui m'a recontacté le jour même pour trouver une solution au problème , la première fois , le problème a été résolu à la première réponse de la firme , la seconde fois cela n'a pas fonctionné mais la responsable a signalé le problème à leur service informatique , j'ai eu une réponse pour réinitialiser mon boitier de commande , le jour même tout était résolu , service après-vente impeccable
11 juli 2025
Omdöme utan inbjudan
Svar från Omlet
Bonjour
Nous vous remercions de nous avoir fait part de votre expérience avec notre Porte Automatique.
Je suis désolée d'apprendre les problèmes de fonctionnement initiaux que vous avez rencontrés - notre priorité est de nous assurer que nos produits répondent toujours à vos attentes.
Je suis heureuse d'apprendre que notre équipe chargée de l'expérience client a été en mesure de vous aider rapidement et de résoudre les problèmes, en particulier grâce à la collaboration rapide entre nos deux équipes.
Si vous rencontrez d'autres problèmes ou si vous avez des questions, n'hésitez pas à nous contacter.
Nous vous remercions à nouveau pour vos commentaires.
Cordialement,
Jacky
L’équipe Omlet
Det er okay varer
Det er okay varer, men kan ikke forstå de skal have så dyr fragt 👎🏼
14 juli 2025
Omdöme utan inbjudan
Svar från Omlet
Tak fordi du delte din feedback med os. Det glæder mig at høre, at du er tilfreds med kvaliteten af vores produkter.
Vores forsendelsesomkostninger afspejler flere forskellige faktorer, og vi bestræber os altid på at tilbyde den bedst mulige leveringsservice til vores kunder.
Når det er sagt, evaluerer vi løbende vores leveringsmuligheder og undersøger, hvordan vi kan gøre dem mere økonomiske for vores kunder uden at gå på kompromis med kvaliteten. Din feedback er meget værdifuld i den forbindelse og hjælper os med at forbedre os.
Endnu en gang mange tak for din tilbagemelding.
Med venlig hilsen
Jacky
Team Omlet
We have had this eglu cube with 4 metre…
We have had this eglu cube with 4 metre run since the 23rd May my wife has alway wanted one instead of the traditional type we have had for 20 years but with no issue and no chicken losses till we bought this and as my complaint will read we have had nothing but trouble and loss of 9 chickens since May
I spoke to your customer service a few weeks ago and explained that the plastic fasteners are not squirrel proof as the chew through them and the doors falls off twice now and twicer a badger has got in ( I have replace those useless plastic ones with metal wire)
I was advised to send pictures off to you which i did but no follow up received and was told they have never heard of this before?
secondly the smart door on the coup has a life of its own closes at random and more often than not does not open
Now twice each time the door must have closed early it was set for 23 hrs i know this as I've checked some nights closed at 9 or 10 0clock and closes other nights ok ???
weeks ago came back from a night away all chickens secure i thought but Mr badger got in again pulled the run door open 2 chickens lost door must have closed early again
Came back this afternoon 13th July as we spent a night away, the door must have closed early again trapping 3 chicken in the run Mr badger entered by pulling at the run door and got in again 3 More lost but the other 3 were lucky as they we trapped in the Eglu
But not so lucky as the door did not open till 3 o'clock today luckily we not away longer in this heat
I followed all the instructions to open but to no avail the battery showed 28% so t changed them and it reopened
I was advised to change batteries at around 10% thats not true So why 28% failed
We are so disappointed with this as we thought this was the bees knees of chicken keeping Just to add we have kept chickens for over 20 years please do not send a generic reply We are really upset with the loss of chickens
Peter & Michelle
13 juli 2025
Omdöme utan inbjudan
Svar från Omlet
Hello Peter and Michelle
Thank you for taking the time to share your experience with us. I am truly sorry to hear about the difficulties you've encountered with your Eglu Cube and the distressing loss of your chickens.
Your feedback is incredibly valuable, and I assure you we are taking it seriously.
Regarding the smart door, the erratic behaviour you have experienced is not typical, and I’m sorry to hear about the discrepancies in its operation times and battery performance. I will need some more information from you so that I can escalate this to our technical team for immediate review and testing to identify any underlying technical issues.
I apologise for the lack of response after you sent in pictures. This is not the standard of service we strive to provide. I would like to ask you to send in another email marked FAO Jacky, I will personally ensure that someone from our team reaches out to you promptly.
Please know that we are committed to resolving these issues to your satisfaction. We respect your long history of keeping chickens and understand how important this is to you and your wife.
Thank you for bringing this to our attention, and please accept our sincere apologies for any upset and inconvenience you have experienced.
Kind regards,
Jacky
Team Omlet
Waar menig bedrijf een voorbeeld aan kan nemen
We hebben zonder.
problemen laat in een garantie een vervangend product hekregen. Op basis van email en niet moeilijk doen met bonnetjes. super vriendelijke helpdesk erg blij met hoe ik geholpen ben.
Ook is op het vervangend product garantie toegepast, dus de originele garantie was verlopen maar toch weer kostenloos geholpen met een nieuwe.
3 juli 2025
Omdöme utan inbjudan
Svar från Omlet
Hartelijk dank voor het delen van uw ervaring met ons!
We zijn verheugd te horen dat onze probleemloze service aan uw verwachtingen voldeed en dat ons team u efficiënt kon helpen. We streven ernaar om het onze klanten eenvoudig te maken, en het is fijn om te weten dat dit in uw geval is gelukt.
Aarzel niet om contact met ons op te nemen als u in de toekomst verdere assistentie nodig heeft.
We waarderen uw vertrouwen in ons!
Lot of set up for the auto door and…
Lot of set up for the auto door and only 2 days in use and the door has failed to close and we now can’t close it at all as the control panel has died. So vulnerable chickens over night. Due to go on holiday this weekend and now will be asking the chicken sitter to come at 5am and 10 pm as the device can’t be relied upon. Thank goodness it’s the close not open functionality as otherwise the chickens would have been locked in at 32 degrees
1 juli 2025
Omdöme utan inbjudan
Svar från Omlet
Thank you for sharing your recent experience with our automatic chicken door, I'm sorry to hear about the issues you've encountered.
Please reach out to our customer experience team at info@omlet.co.uk so we can troubleshoot the problem and potentially send a replacement control panel, if needed.
We are committed to making sure you have a reliable product, and our team is here to assist you.
Thank you for bringing this to our attention. We value your feedback and are committed to resolving this issue for you as quickly as possible.
Kind regards,
Jacky
Team Omlet
Do you like your time and sanity?
I’m pretty sure the person who designed this hates people, and the person who put it together first was on speed because it took about 15 hours and a lot of sweating and swearing to get this thing up. An hour and a half they said - yeah right 😂 The clips are horrible to close and the instructions come in a novel most of which you don’t even need. It looks sturdy enough, and I’m glad I now have something to keep my bunny safe. Was it worth it? Time will tell, but they need to seriously rethink their design approach, because this was NOT easy. You’ve been warned.
27 juni 2025
Omdöme utan inbjudan
Svar från Omlet
Hi Emma
Thank you for taking the time to provide your feedback.
I’m sorry to hear about the frustration you experienced during the assembly of your product.
Your comments regarding the assembly process and the instructions are very important to us and we appreciate your insights.
I’m pleased to hear that the final result is sturdy and keeping your bunny safe, but I appreciate that the process to get there was not as smooth as it should have been. If you need further assistance or have any questions, please contact our customer experience team who will be happy to help.
Kind regards,
Jacky
Team Omlet
Look at other brands
The set up of the walk in run was far from straightforward and the manual had a number of errors in it which caused many headaches.
The run is flimsy and the door does not close flush. Rats and mice can easily get into the run. They bring with them diseases which are left on food and water.
The coop is fine but has to be moved each time to clean it out as the run is too small. We were not properly informed that the run would be too small for our 4 chickens.
We clearly overpaid for a substandard run.
7 juni 2025
Omdöme utan inbjudan
Svar från Omlet
Thank you for sharing your feedback with us.
I’m sorry to hear about the difficulties you have faced with the setup of your walk-in run.
Your satisfaction is very important to us, and we want to ensure that your concerns are properly addressed.
To be able to assist you effectively and be sure you have the best possible experience with our products I would like to ask you to contact our customer experience team at info@omlet.co.uk
Thank you for bringing this to our attention, and we look forward to assisting you further.
Kind regards,
Jacky
Team Omlet
Tellement décevant
Je rêvais des produits Omlet qui me vendaient du rêve et je suis TELLEMENT déçue...
1- le prix est INCROYABLEMENT cher pour la qualité : du plastique bas de gamme et du métal qui rouille à vue d'œil. Au bout d'à peine 4 mois d'utilisation, l'une des roues du poulailler, rongée par la rouille, s'est détachée. Jamais vu ça, on est vraiment sur du produit type made in China super cheap.
2- contrairement à ce qui est indiqué sur leur site, même en utilisant de bonnes piles, vous devrez les changer toutes les 3 semaines. Autant dire que la porte automatique est inutilisable sur piles. Quand on voit le prix...
3- le poulailler eglu go + l'enclos + l'extension d'enclos... Ne peut pas être utilisé avec les poignées. C'est rigolo, n'est ce pas ? Si vous installez les poignées vers l'intérieur, il n'est plus possible d'ouvrir ou fermer la porte de l'extension. Donc vous visses les poignées vers l'extérieur et vous n' avez plus qu'à écarté les bras et porter ensuite l'enclos comme ça quand vous déplacer le tout. C'est ridicule.
12 juni 2025
Omdöme utan inbjudan
Svar från Omlet
Bonjour,
Merci d'avoir pris le temps de nous faire part de vos commentaires.
Je suis désolé d'apprendre que vous n'êtes pas satisfait de certains aspects. Pour vous aider davantage et répondre à vos préoccupations, je vous encourage à contacter notre équipe chargée de l'expérience client à l'adresse info@omlet.fr. Nous nous engageons à examiner vos préoccupations et à trouver une solution appropriée.
Votre satisfaction est importante pour nous et nous sommes impatients de résoudre ce problème rapidement.
Cordialement,
Jacky
Équipe Omlet
Attention à l'annonce de la durée…
Attention à l'annonce de la durée d'utilisation avec des piles.
Tout au plus 3 semaines avec piles neuves de bonne marque (varta duracell), changement des piles pas pratique car couvercle vissé.
Préférer une utilisation avec chargeur secteur dommage vu le prix de la porte.
8 juni 2025
Omdöme utan inbjudan
Svar från Omlet
Bonjour,
Merci d'avoir pris le temps de nous faire part de vos commentaires.
Je suis désolé d'apprendre que vous avez des problèmes avec l'autonomie de la batterie.
Pour que nous puissions vous aider et examiner ce problème avec vous, veuillez contacter notre équipe d'expérience client à l'adresse info@omlet.fr.
Nous sommes impatients de vous lire.
Je vous souhaite une bonne continuation,
Jacky
L'équipe Omlet
Innovative design - great for bunnies
Quick delivery. Simple and rapid to build the double height rabbit run. Lightweight to move around. Innovative design with tunnel and the ability to extend and add levels to this run. Love it!
8 juni 2025
Omdöme utan inbjudan
Svar från Omlet
Hi Kirsty
Thank you for taking the time to share your feedback on our Zippi rabbit run and tunnels. I'm delighted to hear that you found them both easy to assemble and convenient to move around.
If there's anything we can assist you with in the future, please don't hesitate to reach out. Wishing you and your rabbits endless enjoyment with your new Omlet products!
Kind regards,
Jacky
Team Omlet
Needs to be higher
12 metres chicken run was with a 2 small faults: the plastic top for gates was not going through, had to put tape so that nets not move; the end of the net roll was not straight but wavy and still like this after few weeks. Also, may be needs to be a bit higher in future, as one bantam chicken managed to jump over nets even I cut her feathers on the wings.
31 maj 2025
Omdöme utan inbjudan
Svar från Omlet
Thank you for taking the time to share your experience with our 12-metre chicken fencing.
We are committed to ensuring that you have a satisfactory experience with our products, and we would like to investigate the concerns you've mentioned. Could you please get in touch with us directly by emailing our customer experience team at info@omlet.co.uk. This will allow us to gather more detailed information and work towards a resolution that meets your expectations.
Thank you again for your feedback, and we look forward to assisting you further.
Kind regards,
Jacky
Team Omlet
Avis sur mon poulailler OMLET
Avec le temps et l'expérience, je constate que les parties métalliques (soubassement, grillages et arceaux) de mon poulailler OMLET rouillent et soulèvent la peinture verte de recouvrement. Par rapport aux treillis de clôture ordinaires, je dois constater que contrairement à ces produits, le métal n'a pas été galvanisé avant le poudrage epoxy. C'est surprennant, au regard de l'impression voulue par le constructeur de qualité et de solidité.
Par ailleurs, j'ai commandé des pièces de rechange, et une partie seulement de ma commande (paiement effectué obligatoirement au préalable) m'est parvenue. La partie en provenance d'Angleterre est toujours manquante.
Tout cela est très regrettable...
30 maj 2025
Omdöme utan inbjudan
Svar från Omlet
Bonjour,
Merci pour vos commentaires sur votre poulailler Omlet. Nous apprécions vraiment vos commentaires car ils nous aident à améliorer continuellement nos produits et nos services.
Nous avons remarqué que vous avez commandé des pièces de rechange pour votre poulailler, mais nous n'avons pas mentionné de problèmes de rouille dans nos communications précédentes. Nous vous encourageons à nous contacter directement avec des photos des zones touchées afin que nous puissions évaluer la situation avec précision.
Nos dossiers indiquent que toutes les pièces de votre commande ont été livrées. Toutefois, si vous estimez que quelque chose n'a pas encore été résolu, veuillez nous le faire savoir afin que nous puissions examiner la question dès que possible.
Nous vous remercions de votre patience et de votre compréhension. N'hésitez pas à nous contacter si vous avez besoin d'aide.
Cordialement,
Jacky
Équipe Omlet
Excellent company fast delivery and…
Excellent company fast delivery and really good products my piggies are happy
27 maj 2025
Omdöme utan inbjudan
Svar från Omlet
Hi Heidi
Thank you so much for taking the time to share this lovely feedback.
I’m thrilled to hear your piggies are happy with their new products and that you are equally as pleased with your Omlet experience.
If you ever have any questions or need further assistance, please don’t hesitate to reach out. We’re always here to help!
Kind regards,
Jacky
Team Omlet
Wir sagen Danke..
Wir sagen Danke... Omlet!
Freestyle Outdoor Kletterbaum
Das Produkt wurde sofort
angenommen, ist stabil, sehr gut verarbeitet und somit der Kletterspaß maßgeblich gegeben.
Der Kundenservice nicht zu überbieten ... stets sehr
schnelle Reaktionen zu
Produktanfragen, Lieferung etc.!
Kurz... wir sind mit Omlet äußerst sehr zufrieden.
20 maj 2025
Omdöme utan inbjudan
Svar från Omlet
Vielen Dank für Ihre netten Worte!
Wir freuen uns sehr zu hören, dass der Freestyle Outdoor Kletterbaum gut ankommt und Sie mit seiner Qualität und Stabilität zufrieden sind.
Es ist schön zu wissen, dass unser Kundenservice mit schnellen Reaktionen Ihre Erwartungen erfüllt hat. Ihre Zufriedenheit ist unsere oberste Priorität, und wir sind froh, dass wir das erreicht haben.
Bitte zögern Sie nicht, sich jederzeit bei Bedarf an uns zu wenden.
Vielen Dank, dass Sie sich für Omlet entschieden haben!
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