Never shipped my order After finally getting their site to accept my card, they never shipped out my order and I now receive an email asking em to comment about my experience? TERRIBLE! No sign of... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Impressive range of products super cool merchandise to, I was looking for a smell proof bag/rucksack having previously used firedog which are OK not fully smell proof though but you get what you pay f... Se mer
I'll put it simply.... IF YOU ARE CONSIDERING BUYING YOUR SUPPLIES ONLINE THEN BUT FROM OLIVASTU.... they are the BEST online head shop, amazing choice and even better customer service from Prites... Se mer
Placed 1st order with Olivastu on Thursday for a glass Chongz bong. Paid £55. Received Chongz acrylic bong on Saturday worth about £20 max. It was difficult to contact the company and the only way I... Se mer
Företagsinformation
Skrivet av företaget
Olivastu is the most reliable online head shop in the UK, positioned to serve all potheads and 420 enthusiasts. We provide some of the best bongs on the market, bringing the largest collection of smoking paraphernalia to personalise and optimise your smoking experience. We take pride in bringing our customers a quick, discreet, simple, and pleasant shopping experience. Our in-house team provides a 24X7 support to help with any difficulty or doubts. Our wide collection of smoking accessories, vaporizers, e-liquids, and a robust catalogue of products covers all your smoking needs. We deal with a wide variety of rolling papers, dab rigs, bubblers, chillums, glass bongs, and smoking pipes that match your quirky, unique, and millenial smoking style.
Kontaktuppgifter
Olivastu Ltd.Unit 2133, 109c Dudden Hill Lane, London, NW10 1BJ, London, Storbritannien
- 08712 455 645
- info@olivastu.com
- www.olivastu.com
3,9
Bra
367 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 75 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Impressive range of products super cool…
Impressive range of products super cool merchandise to, I was looking for a smell proof bag/rucksack having previously used firedog which are OK not fully smell proof though but you get what you pay for. Revelry bags are definitely a step up in quality in particular the Escort Odour Proof Bag canvas edition. Brilliant bag really sturdy and hard-wearing lots of space 20+litres and most importantly not a single wiff of flowering buds. This really is the business thanks olivastu 💫💫💫💫💫
12 december 2022
Easy to find product.Nice items on…
Easy to find product.Nice items on website.Only reason for 4 stars is because I ordered on the 23rd or 24th,it was shipped a week ago,but when I check tracking, it is still awaiting the actual item.So shipping,apparently takes a while.
24 december 2022
I had ordered a grinder + storage…
I had ordered a grinder + storage container and the order is down as completed however the tracking number on the Royal Mail website doesn't work? I have not been able to get in touch with company
5 december 2022
Omdöme utan inbjudan
Svar från Olivastu
Hello,
I am really sorry your item has still not arrived and are finding it difficult to track!
I can assure you though your item has been shipped out on time as usual but due to the Royal mail strikes there is a massive backlog with them and they are running about 7 days behind. Your items will arrive for sure I just can't give you an exact time.
Please contact me directly on info@olivastu.com so I can get this looked into for you and keep an eye out for you also :)
Apologise once again.
Thanks
Pritesh
its a banger site
1 december 2022
Slow shipping and outdated sales.
The items are ok but you need to use codes during every sale and they take like 3 days to actually ship the items it’s seems because Royal Mail always tells me the actual day they receive it. Now I know recently there have been strikes with Royal Mail but this happens EVERY TIME! I once paid extra for faster delivery and got it after about a week. Plus all the items that people actually want are always gone because the company is bad at estimating inventory.
5 december 2022
Omdöme utan inbjudan
Item not delivered
Asking for a review of the product when I still haven't received it.
4 december 2022
Omdöme utan inbjudan
Svar från Olivastu
Hello Ian,
I am so sorry you still have not received your items. This is to do with the Royal Mail strikes.
From looking at the tracking your item should be with you today :)
Apologise for the delays.
Pritesh
It took a week and a half late (Not…
It took a week and a half late (Not sellers fault, alot of it was due to Royal Mail strikes) but when i opened the package the seller had not delivered all three items and only had delivered two.
Will update this once support team gets back to me
3 december 2022
Omdöme utan inbjudan
Svar från Olivastu
Hey Henry,
please contact me so I can get this looked into. I am sure your we have already resolved this issue but I am just making sure.
thanks
Pritesh
This is definitely worth the buy
Seriously amazing place to order from great staff communication on point and the products was bloody brilliant will be definitely buying from here again your silly if not too really keep up the good work guys thank you for my order:)
4 november 2022
Omdöme utan inbjudan
I’m glad I finally found a site that…
I’m glad I finally found a site that caries what I been looking for things to replace what my mom got me 30years ago when she was alive!
4 november 2022
Omdöme utan inbjudan
Exploitation of stoners!
Order an ash tray which was supposed to be one of 5 cartoons designs. Neither of these 5 came and totally random one was provided. Bought a Smoke Arsenal scooby doo rolling tray. Tray that came was scooby doo but wasn’t smoke arsenal but still paid the price of one. Bong came scuffed and pattern was poorly printed. The customer service this company provides is from an out source company in India. No love or care in this business. Just exploitation. Would recommend going to your local smoke shop or market stall, will be much better for value. Would not recommend this business at all.
15 juni 2022
Omdöme utan inbjudan
Svar från Olivastu
Hello Elizabeth,
I am so sorry you have experienced a poor service from us. We are hot with customer service but i do understand we are not perfect and sometimes mistakes can happen! :(
We have never had an email from you regarding your order so we have not known about your problem.
We are 100% uk based and do not have any customer service representative based in India.
Can you please email me on info@olivastu.com so I can locate your order and i am sure i can resolve your issue for you :)
Thank you
Pritesh
The best Customer Service I have ever experienced.
The best Customer Service I have ever experienced, they are always very quick to reply to any questions and handle them with respect and efficiency.
29 oktober 2022
Omdöme utan inbjudan
Amazing customer service
Amazing customer service! GreAt overall experience! Thanks for your help Pritesh. Got sorted in the end
19 oktober 2022
Really good products
Really good products. Tobacco leaf was soo good. Tried all 3 flavours. Flame, straight and twilight.
14 oktober 2022
Omdöme utan inbjudan
Resolved
After placing a negative review (see below) the Company got hold of me to apologise for the communication issues and resent my ordered with a little extra. This arrived within 48 hours tracked delivery. I appreciate the fast and professional response !
(1 Star Review( SCAMMERS !!!! Ordered and paid for my good from their website. Received a Order Confirmation 31/07/22. Received a Shipped email 01/08. Nothing arrived. We had Post Strick so left it a few weeks for it to arrive. Nothing. Emailed asking for an update on 20/08. No reply. Emailed again 02/09. No reply. Send a FB Message on 17/09, it was read but no reply.
1 augusti 2022
Omdöme utan inbjudan
Svar från Olivastu
We have emailed the customer. There has been a miss comminucation and the email may have been missed. We have resolved this issue and resent the items out and put in a free goody for her also as an appology :)
Ive ordered from olivastu twice now and…
Ive ordered from olivastu twice now and they are great. Fast delivery and not had a problem at all would highly recommend and will be ordering from here again ☺️
6 september 2022
Omdöme utan inbjudan
Bong arrived on time
Bong arrived on time, wipes you clean out I christened it with a point five of gelato and nearly blew my left lung out
8 september 2022
Easy
Easy, fast delivery and although I haven't tried yet but looks like a good product 👌
4 september 2022
Promo service as always.
2 augusti 2022
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.