OFFICE Omdömen 5 340

I wish I had read the reviews before placing an order with this company.
They took the money but did not deliver as promised.
Yodel and Office are terrible companies, treating your customers disrespectfully.
I am travelling tomorrow and I have waited all day for my shoes to be told my address cannot be located, how?
On chat I was asked to share my location, why? Am I a driver? Do I work for Yodel? Who will ask a customer such a stupid request?
I would not give this company any stars at all if I had to.
ZERO would be too positive for the service received today.
To use a courier that was not customer-centric baffles me.

One star is too much. I bought my shoes online and paid for post and packaging of course. Yesterday I got messages from DPD courier to say there was an outstanding customs bill of over €21!!!! I emailed Office twice and got very curt replies. Avoid them and tell everyone they are gangsters!!!

Their refund policy is awful. I purchased sale shoes online and was able to return in store for a full refund. I was unsure about one pair, and the person at the till said I could get an extra 10% off and return if I didn't end up wanting them, so I rebought them in store. What she didn't tell me is that you can't get an actual refund on store bought sale items so now I'm stuck with a £60 pair of shoes I don't want. Email customer services are awful as well. Absolutely furious.

Staff fail to advise you that you cannot get a refund on sale items and will only offer a gift card or exchange. They then proceed to lie about this and insist that they tell everyone about their returns policy at the time of purchase and that the information is also on the receipt, at which point it's obviously too late as the purchase has already been made!!!
When emailing customer services, a snotty reply was received spouting the same lies that I'd been told in store (staff always advise customers of the returns policy). They then block your contact details so you are unable to reply to them! The worse customer service I've ever experienced.

In short:
AVOID - AVOID - AVOID !!!

100% NOT TRUSTWORTHY.

Never got my shoes nor a refund.
In partnership with YODEL - worst on the market.

Been waiting far too long for a live chat agent to come on and no chance. This is NOT THE WAY to handle people who want to be your customers. It's disgraceful and is probably the last time I will be buying from this shop. Furthermore, I will warn others as well. They should provide a way for people to cancel or modify their orders within the hour of having made them. If we can't do that we should have a telephone to reach OR WORST CASE SCENARIO someone coming on the live chat within a maximum of 5 minutes. Very, very bad. This will NOT earn OFFICE a good reputation.

1 star is already one to many. Package has never been delivered, no refund.

Don’t waste your money on them.

Went into the metro centre shop. I found a pair of shoes I wanted to try on . I tried to get the attention of staff but they were to busy talking and not looking if anyone wanted help. I thought I would go back later and give them a second chance but they were still talking so I went up and asked. I was told they had locked the shoe cupboard up. So I went to another shop where the staff were happy to help and exactly cared

Not so satisfactory delivery service
And absolutely terrible customer service.
I don’t think they even care what the customer thinks.
The person who picked up my live chat was impatient, rude and unfriendly.
And they seemed to have no interest in resolving my compliant rather just being rude and arrogant.
Would not recommend anyone buying.
Would recommend the customer service person to get another job.

After I left a review detailing my poor experience with Office shoes, the company replied to my review (as they have replied to many others) asking me to provide details of the order so that they could resolve the issue. Many months later I have still not heard back despite having provided details right away. By replying publically they are merely attempting to show good customer service without following through. Bad quality shoes are one issue, but treating customers this way is unacceptable.

I thought ‘Office’ was a good brand.
It’s disastrous!
I agree with every bad review.
They are awful.
The shoes, the delivery and return costs.
Better to spend hard earned cash with a better company.

Really poor customer service. I ordered two pairs of boots. But only one pair was delivered. I raised this with them after a very long chat they agreed to launch an investigation, they were unable to provide me with confirmation of the investigation request but eventually agreed to send a transcript of the chat as confirmation. Investigation was supposed to take 72 hours but took 6 days. To which they said they were satisfied the parcel was delivered and to contact my bank. When I asked for the evidence of their investigation. They rejected my email.

Terrible customer service and returns..
I returned a pair of trainers 19 days ago (which i had to pay for!). After 10 days of hearing nothing from them to even confirm they have received my return they told me they would
investigate. This would take 48 hours -5 days. After 5 days again I heard nothing. So I emailed again. I was told to just wait! I tried online chat. Again just wait. Now 19 days later they are ignoring me and I haven't even had confirmation that they have received my return.
A return is normally confirmed within a week maximum. I'm not sure how a company as big as office can tell me after 19 days they don't even know whether they have received my return or not. At this point they are just holding my money!
Will never use again! I will keep chasing MY money until I get it!

Disgusting customer service. Ordered two pairs of boots and returned both, however they claimed that I returned clothes instead of the boots, and took 2 months of back and forth, with me chasing for updates. Finally yesterday, they just said that the case is closed and to speak to my bank but they won’t be refunding me, and then blocked my email address. Horrendous behaviour!

Would give zero stars if I could.
Orders a pair of Ugg boots a week ago for my daughter's birthday (which is tomorrow) said delivery within 3 to 5 days. Today is day 7 and I received an order cancellation notice that they no longer have them In stock.
Why sell something if you don't have it and why has it taken you a week to realise you don't have it and let me know.

Only adding 2* as they removed my 1* review
Absolute scammers,
avoid at all costs
Awful customer service
Sent out worn shoes, when I returned they charged me for the privilege and when I left a 1* review they had it removed and stated I'd never ordered from them.

I will never use Office again whilst they use such terrible delivery companies. Ordered a pair of trainers which took over a month to arrive due to Yodel losing my parcel, and being back and forth on chat to Office. I was denied accessible service based on a disability by someone called Caitlin which I'm sure actually breaks the law as well. The only person who seemed to try and help was someone called Jack I think it was.

Delays in shipping, misleading information about shipping, rigid customer service, no phone option and online chat unresponsive leaving emailing the only option- incredibly frustrating

I had a very disappointing experience with this online store. I ordered a pair of shoes but accidentally updated only the billing address, not the delivery address. I realized the mistake immediately after the order was confirmed and contacted customer service straight away. Unfortunately, they told me they couldn’t make any changes.
They advised me to update the delivery details later through the courier, Yodel, or redirect the parcel to a locker. However, when I contacted Yodel, I was informed that the retailer had not enabled these options for my delivery.
Overall, the lack of flexibility and support was frustrating, and the issue could not be resolved despite my quick action. Will never order again as a principal to avoid unnecessary trouble.

Order 2 pairs of trainers for next day delivery instead receive 2 pairs of heels, contacted office they said in order to receive my original order I would have to send the wrong order back first and once they receive it they will dispatch my order. They received the order so I contacted them again to resend my order now they saying I need to wait another 3 -5 working days for them to process it. What a joke the worst experience ever. I would not recommend it to anyone, the customer team is not helpful aswell making you to provide pictures and all the other evidence making you feel like you lying.