ODEON Omdömen 1 509

Disgusting rip off company

Charged me twice and now there’s no customer support

The option to cancel an unlimited membership is not on the app - You have to email them, and they do not email back. You go the the chat bot, and the que jumps from 4 people ahead of you to 17.
Impossible to cancel without great difficulty

Don’t bother booking, they’ll take your money. Online booking system is so bad. Got double charged and no tickets. can’t speak to a real human about my issue. Expensive tickets and no refund for at least 2 weeks. Ai chat bot keeps taking you in circles. Phone number cuts off and tells you to speak to their rubbish chat bot.

Dodgy company. No customer service, no local order for food, just app! If you want to complain, need to talk to AI. Wouldn't recommend. A waste of money.

It is very hard to contact anyone from this company. Purchased a prepaid Limitless plus membership but error code comes up. Tried to live chat and they have taken away the waiting list and the AI asks the same questions even when asking to speak to a team member. Tried to phone odeon and because it isn’t anything to to with disabled assistance, your are told to go to live chat and the circle of life is repeated over and over again

I am trying to amend some Odeon tickets that were purchased with vouchers. The website says that this is possible and is asking me to speak to Guest Services to do this. I have tried the online chat service, get an estimated wait time of 3-5 minutes and waiting hours with no answer. I really need to speak to somebody about switching these tickets ASAP.

Would happily give 0 stars!! ***NEVER PURCHASE MYLIMITLESS*** These reviews match the exact experience I am having. Emailed Odeon a month ago and heard absolutely nothing! Raised a complaint and again, nothing! Oh and the only other contactable way is by a live chat which you will sit in for hours to never be put through to an advisor! I’ve had to contact my bank to block payments as i’m getting absolutely nothing from Odeon. The whole experience has put me off from ever using your cinema’s again! Truly the worst company I have ever experienced for customer service.

The Odeon Milton Keynes was freezing cold, everyone was putting their coats back on again in an attempt to get warm. This is not a one off experience, it seems that in Autumn and Winter they don’t feel the paying customers warrant a warm auditorium, despite them having paid to go watch a movie at their venue! In addition, they really need to inspect the lack of cleaning, no wonder they don’t leave the lighting on before or after the movie, as the state of the seats and surrounding floor areas would frighten the members of the paying public off!

The experience was marred by the lack of space and proximity to nauseating, ill-behaved children.
It seems you allow rudeness, shouting and abuse of other clients as you did nothing to support my complaint.
Essentially I had to compromise...outrageous.

The theatre itself was cramped and dirty. Seating, although well positioned, was in desperate need of an overhaul.

Sloping in the theatre assumes everyone is of average height...I am massive and block views for people...you need to accommodate for people who are muscle bound and 6 ft 7 tall!

I hope you consider these views

It is absolutely unacceptable that a Turkish film is screened not in a modern, high-quality auditorium, but instead in the type of screens usually reserved for low-priority or niche immigrant movies. Thousands of Turks live here, yet we barely get any Turkish films. And when we finally do, we fill the entire cinema — but still, we don’t receive the respect or the quality we deserve.

I live in the UK(Manchester), but before my movie I was forced to watch extremely poor-quality Indian film trailers. There were four trailers in total, all of them with terrible visuals and storylines that looked like they were written in a bathroom. The volume was unbearably loud and the visuals were genuinely painful to watch. It was a very unpleasant experience.

I have watched films at ODEON before and I know they have much better screens. This is why I strongly believe there is a form of discrimination or marginalisation against Turkish audiences. Because of this awful auditorium and the disturbing trailers shown beforehand, I will not be returning to ODEON, and I will be sharing this experience with everyone around me.

Charlie at the Odeon Metrocentre was amazing and has fantastic customer service skills. Very accommodating when I had tried 2 times prior to purchase the Wicked popcorn set for my daughter. Visited 23/11/2025 for the 6pm showing.

Went to Odeon Dundee to see new wicked movie, screen 2 heating was not working so i spoke to Sarah a manager, i explained i have heart failure and other disabilities and she could not have been more kind and professional.
They brought me a coffee and blanket to my seat which was much appreciated.
I will definently come back here.

As others have noted, canceling the subscription is exceedingly difficult. I have been unable to do so personally, and I am currently unable to attend due to an injury and awaiting surgery. The process to cancel is excessively complicated, and even after identifying the procedure, there is a mandatory 30-day waiting period. This approach reflects poor business practice. When companies behave in this manner, I tend to avoid them. While it is instantaneous to join and make a payment, the cancellation process inexplicably requires 30 days. I will not be returning to such unscrupulous practices.

The food is great and products were amazing (oysters, escargot, etc...) My only comment is related to lack of information about the fact they dont serve wine and for French meal this is a bit strange. I dont question the regulation but the lack of information and I think it is a key info. Their alcohol-free wines are crap (neither wine nor juices). I booked the place for my marriage anniversary and could not have a glass of champagne. Just disappointing. Anyway food experience is great though.

Mouthy girl called Shannon working at bournemouth odean strut around like a queen and is menacing ,rude

Just came out of Liverpool Odeon Screen 6 from seeing Predator: Badlands - a dim out of focus image.

It was like watching a DVD copy from the pub!

Cancelling our Odeon subscription has proved to be impossible.

There’s no way to cancel via app, even though that’s how you sign up for the subscription. Then when you call the number on the website it says to email Odeon, and when you send an email you get an automated response that says they’ll get back to you in 10 days. Then, they don’t bother responding in 10 days, and instead send yet another automated response saying it’s taking longer than 10 days!

Not only that, but they’ve gone ahead and charged me for yet another month of a subscription I’m not using, when I’ve followed their obstructive cancellation process 😡.

In the UK, businesses have an obligation to make it easy for users to cancel subscriptions “Businesses should make it as easy to cancel a contract as it was to sign up for it” and Odeon is not complying with that law.

Please cancel my subscription and refund me ASAP.

was double charged for a ticket and wsupport made me wait in a queue whilst beign sent to the back of it 3 times for over 2 hours plus the projector wasnt focussed properly anyway.

Used a blue light card to get a discount on limitless plus after renewing I got stuck with standard dispite saying plus I get charged.I complained odeon replied saying coz it was through a third person they are unable to refund? I explained I didn’t want a refund I explained it was a discount code used on there own site and it’s there site telling me my account is still a plus member but still getting charged as a standard member and can’t upgrade because my account sez I’m a limitless pulse member no further reply from odeon

5/5 - it’s private it’s cinematic and also incredibly spacious. Black leather reclined seats - what else could you want!

Maybe one extra thing I would recommend is more security throughout the movie. It’s impossible to stop kids sometimes talking through the movie :)