OCUS Omdömen 436

Plateforme pour photographe assez complète en terme de missions
Des progrès sont encore à faire pour le nouveau site internet
Rémunération par mission pas toujours attractives

Pagos atrasados, factura no generada tras actualización

I worked with them for over four years in The UK. In the early days, everything was much easier, but at some point they started constantly changing the rules. First they changed the way assignments were picked from the map, then they couldn’t make it work and brought it back. New rules kept coming all the time. However, over the last 4–5 months, it has honestly become unbearable.

The new website is a complete disaster, totally unusable. There is no help or support option on the new website, which is unbelievable. I can no longer reach live chat either. This has to be one of the worst website designs I’ve ever seen; it genuinely feels like they are making things deliberately difficult for photographers.

They used to pay a travel fee, but now they try every possible way to avoid paying it. Even when I receive confirmation from the restaurant, the shoot gets cancelled once I arrive. I spend 3–4 hours travelling to a distant location, and they only compensate 30%, despite the fact that none of this is my fault.

On my most recent job, I can see the earnings under the invoice section, but I’m unable to approve the invoice. I tried contacted them via live chat, but there was no chat or help section on new website. I don't know how to ask them about my last invoice. The lack of basic functionality and support is unacceptable.

It feels like they are constantly looking for new ways to cut costs. Many very good photographers around me have already stopped working with them. If this continues, they will be left with amateurs only, and they will eventually lose their contracts with major companies as well. I genuinely don’t think they have ever listened to photographers over the years, they only think about themselves.

Since September, this was the first time I decided to accept a job again, and it turned out to be a complete waste of time. I’ve completed around 1,000 assignments for Ocus so far. The company is extremely poorly managed and has now become a total waste of time. It’s a real shame. I hope the delivery platforms they work with choose to partner with other companies instead

worst platform ever, just signed as a photographer and it is so badly well informed as a wast of time

I've been shooting food photography for an OCUS client for a couple of years now. Although the OCUS team tends to provide a fair number of assignment opportunities per month, my wish is that the restaurants were better informed on what's expected of them and what my role is as their photographer BEFORE I contact them. I wish that every restaurant was at least already aware of the service and WANTS the service BEFORE I'm assigned. Too many assignments just feel like cold calling which makes budgeting frustrating. The company does have an array of helpful hints on their web interface for creatives to browse should they run into issues. Direct communication on some issues, however, can take days.

Meilleur app de l’année 🥳
Concept au top

Great experience

Con el cambio de formato de la Plataforma he venido observando que su operatividad muestra para mi algunas deficiencias.La primera de ellas es que en muchos casos,yo he sufrido recientemente algunos,la aplicación de las compensaciones por desplazamien-to no se realizan correctamente lo que genera confusión y que nos tengamos que ver obligados a efectuar reclamaciones que demoran en el tiempo,pues es mi caso he tenido que enviar varios Mails y alguna llamada telefónica,ya que el chat bot no consigue solucionar el problema.También he de comentar que la nueva aportación de tener que enviar una foto en el momento de iniciarse un sesión me ha generado problemas,pues a veces he tenido que realizar sucesivos intentos dado que no funcionaba,con la considerable perdida de tiempo.Por último he experimentado algunos problemas a la hora de enviar los archivos,con repetidos fallos a la hora de cargarse los mismos,cosa que nunca me había ocurrido con la plataforma antigua.

J’ai déjà fait plusieurs missions pour vous. Cette plate-forme a un gros potentiel mais alors que de bug lorsque nous sommes sur la page explorateur…il s’agit de la Maps qui montre les missions dans notre ville.
Je suis aujourd’hui à 3 mails envoyés aux supports et toujours pas de réponse.
Alors qu’il y a urgence…Aucun numéro vers lequel se tourner…c’est frustrant. J’ai planifié une session photo avec un client. Le problème pour moi c’est que la mission ne s’affiche plus alors que je n’ai pas pu la valider…autre problème c’est que la mission est bel et bien visible puisque le client continue de se faire appeler par d’autres photographes. Et j’en suis là.
Je vais faire une mission et je ne vais pas pouvoir la valider et envoyer les photos via la plate-forme, et donc ne pas être payée. Je vais me déplacer pour le client par respect, c’est booker…et je lui enverrai les photos via un lien de téléchargement….
Si quelqu’un de Ocus passe par là…svp répondez-moi….

Very bad communicating system, prior to resolve different issues. New platform sucks. Hopefully it will be modified for better.

Kommunikation findet fast garnicht statt

In the beginning i had good experiences, but now with the new platform it went down.
They allow unprofessionals to work for them.
The saddest part i dont know why is it good for them.
Not caring, is the worst in business.

I want to leave very positive feedback for OCUS. From the first contact to the completion of the service, they demonstrated great professionalism, availability, and care. It's good to work with companies that take quality and the customer seriously. Thank you!

I haven't been an ocus image creater for too long but I can already see that I probably won't be wasting my time with them much more. I signed up last summer and truth be told everything went well early on. The website was a bit cluncky, but I took on jobs, I got paid and any issue I experienced was outside of the control of ocus and was caused by restaurant managers/owners who doesn't have a clue about food photography.
Then came the switch to v3 and it is a disaster truly. It's astonishing how they managed to go from clunky but working website to a very basic, non-functional one. Honestly the changes are ridicolous. The v3 website is dumb, there is no two ways about it. It's so simple and so many features are missing that it looks like a very early alpha version and I have no idea how they thought this could be released. One example is to go to my invoices I need to go to the settings first? Why? There used to be a separate invoices tab, which has nothing to do with settings. Contacting them became much more difficult. Back in v2 I could almost always click on a contact us button, now I have to go to very specific menus to find one. For example I wanted to enquire about an invoice that was not submitted by them, but there was no way for me to do this, I had to go to my previous photoshoots and raise an issure through that job, which is just idiotic.

Then there is the revision of the prices, which is outrageous! When I signed up, the lowest paying jobs were paying 45 euros, which was already very low, but I figured for 6 images it's acceptable (this not accounting for restaurant owners not preparing and making you wait for dishes and 6 images taking up over an hour to shoot). But now I saw jobs for 19-25 euros! And for those I'd need to travel too, even if not too far. For 19 euros I wouldn't even take out my camera if my neighbour asked me for it, let alone travel somewhere on my expense and put in my time and effort. It's insulting to think that anyone would find this acceptable pay. The jobs in Wales are pretty much nonexistent, if I look at the map, Wales is blank and England has all the jobs, but I guess it's not ocus' fault, but it's worth mentioning.

The reason for my review is that even though the system wasn't perfect in v2 and it's outright bad in v3 at least I always got paid for the job I did, and it was something I could keep on the side when I had the time for it. But with the switch to v3 they offered a 25 euro bonus who completes a set of jobs (attending webinar, passing assessment, setting availabilty, taking on a job etc). I made sure that I ticked all the boxes and I was told that I will get 25 euro added to my next invoice automatically. The invoice was late and only appeared when I raised a complaint, but without the 25 euro bonus. I didn't athurise the invoice and raised another complaint and that was 11 days ago. No reply whatsoever other than the first automatic email acknowledging my complaint. A few days ago I called them, because now they have a phone line to call and the person on the line said she can't do anything at all. She will raise another ticket for them to sort it out immediately, but I doubt she understood my problem in the first place. I can put up with clunky websites, and even time-wasting restaurants as long as I get paid on time. As I have always completed my assignments on time, without issues. What would ocus say if I took a job and delivered the images weeks later? How is it okay for them to not pay me on time when I did my part on time. Even if I raise issues, a few extra days delays is understandable. Not ideal, but I know issues need time to resolve. But come on. Not communicating anything, keeping quiet for 2 weeks is just laughable. I will get them to pay me this invoice and I think this is it for me. For the insultingly low payouts that don't get paid on time anymore....what is the point?

La nueva plataforma se ve muy bien, es Moderna y elegante, PERO AUN LLENA DE PROBLEMAS PARA LOS FOTOGRAFOS, sólo para empezar, el acceso a soporte es INUTIL, no hay manera de conseguir ayuda con una persona, SOLO UN INUTIL CHATBOT, no hay travel fees disponibles, y ahora LOS PAGOS SON MAS BAJOS POR MISION!!!, Anteriormente, el pago más bajo era de 84$, EL MAS BAJO DE TODAS LAS PLATAFORMAS DE FOTOGRAFIAS, yo trabajo con SNAPPR y SMARTSHOOT, además de OCUS, y las otras 2 ofrecen un mejor pago. Sin embargo, en la nueva plataforma, hay misiones de 82$ y 78$..., Espero que esta situación mejore, o se quedarán sin fotografos.

The new platform is ALREADY FULLY FUNCTIONAL, and is amazing!!!, you can get support immediately by phone call, or you can leave a note, then you will receive an answer very fast. It is absolutely a BIG IMPROVEMENT OVER THE FORMER PLATFORM, and all your lead you get, IT IS REAL ONE, no more fake leads, NOW IT IS A SERIOUS PLATFORM I'M PROUD TO WORK WITH IT, I MAKE AROUND 1.000 USD MONTHLY WITH THEM.

Je travaille pour plusieurs plateformes au fonctionnement similaire à Ocus.
Ocus propose régulièrement des missions dans divers domaines même si la majorité est du culinaire.
Malheureusement, les tarifs proposés ne permettent pas de rentabiliser un grand déplacement et limitent, de ce fait, le rayon géographique d'intervention.
Avant la mise en place de la nouvelle plateforme et la (nouvelle) baisse des rémunérations, il était possible de solliciter un défraiement kilométrique qui était accordé la plupart du temps.
Maintenant, on doit attendre qu'Ocus le propose.
Gros point positif : on a (enfin) de nouveau un support téléphonique !

Un empresa que hace de intermedario entre creadores de imagenes y clientes que necesitan este servicio.
Las coniciones economicas para los creadores son ridiculas. No estan reguladas. Oscilan por pais y por meses. No hay informacion y es una empresa poco transparente.
Sin hablar de que se quedan con el mayor beneficio del servicion prestado (entre 60% y 75%) por los creadores de imagenes que a su vez hacen labores de comerciales.

I was indecisive wether to rate 4 or 3 star but since the changing the new system because of late responses as well as the getting unconfirmed assignments thus unfruitful journeys wasted and not getting compensation and feed back I gave 3 star instead of better much better rating comparing to old system. I hope it will improve in time.

The new website works much better and generates fewer errors, but I think there were aspects of the previous one that worked better and were more practical.
1. Not being able to take a task directly is a disadvantage for several reasons:
• Usually, when you call a client for the first time, they cannot give you a date for the session yet, so the task—which could have been yours—goes back into the system.
• There are clients who tell you they will call you back shortly, and when they do, the task is no longer available. When it reappears, another photographer may call and take it. As a result, you lose the task despite being the first photographer to make contact (in other words, I did the “initial work” for another photographer).
2. It is not possible to change the date of tasks.
There are clients who contact you just a few hours before the session to cancel and postpone it to another day. If you simply cancel the session, you lose the task entirely.

J'ai laissé un message assez négatif de la nouvelle plateforme afin de faire réagir Ocus car je n'avais pas de réponse à mes mails. 1 heure après j'ai reçu un mail du CIO. Nous avons fait un call pour mettre à plat tous les dysfonctionnements de la nouvelle plateforme. Mes remarques ont été prises en compte. J'ai vraiment apprécié d'être enfin entendue.