Purchased Doro Mobile March 2025 from 02. May 2026 called at Nottingham shop as old text messages would not clear, staff could not clear them either .They sent off to 02 for repair. Yesterday 2nd J... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
every time I log into my O2 account to look at my balance, all I get is this information “Current Balance - This information is not available at the moment. Please try again later” it is absolutel... Se mer
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Let me clarify, Serena's help was highly appreciated - the only one that actually resolved my issue. That being said - my overall experience with the O2 company has turned towards the... Se mer
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Serena was helpful and sorted my problem swiftly
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Företagsinformation
Skrivet av företaget
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Kontaktuppgifter
Units 55-56, Victoria Centre, NG1 3QG, Nottingham, England, Storbritannien
- 0115 822 7942
4,8
Utmärkt
98 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Let me clarify
Let me clarify, Serena's help was highly appreciated - the only one that actually resolved my issue.
That being said - my overall experience with the O2 company has turned towards the negative and will most likely switch in the upcoming months.
The moment Virgin Media acquired O2 is when the issues began. I can no longer use the My O2 app is it constantly redirects me to the auth virgin media website. Even when I try to log in from the O2 website it does the same. O2 customer support via phone call is useless as I had to go into a shop for my top up issue to be resolved (from top up through their website (without logging in) to having my bundle halted due to some glitch on their system...
In the shop, I was first turned away from the door, saying I need to call customer support, then after I explained I have already done so - I was sat down with a frown as God forbid the people there need to do some work. I was passed around until Serena took over and actually fixed my issue with the top up.
The reason why I switched to O2 in the first place was because I could hassle free top up and use my data in Europe.
But it slowly turned into an even bigger hassle.
O2 seriously need to fix their app/website log in as you are losing customers. But the way I see it - they don't care. Apart from the few customer support people that actually take their job seriously and fix their customers' issues. Thank you again Serena, you've been great, 10/10.
I'm happy to discuss my issue further with someone up the O2 chain who actually wants to fix their issues and make the service better than their competitors
2 augusti 2026
Omdöme utan inbjudan
Svar från O2 - Nottingham
Hi George, thank you for taking the time to share your feedback. We're pleased to hear that Serena was able to resolve your issue and provide the support you needed, and we'll be sure to pass your kind words on to her. We're sorry to hear about the difficulties you've experienced with our app, website, and support journey, and we understand how frustrating this has been. Your feedback is important to us, and we'd like the opportunity to look into your concerns further. Unfortunately we're unable to help on this platform, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4fUBcGW
Facebook: https://bit.ly/4zkK9B6
Good and listening customer care
Very good customer care service. Serena is a good listener. She provided the appropriate solution in a short time without delay. She knows her job.
10 augusti 2026
Omdöme utan inbjudan
Svar från O2 - Nottingham
Hi Stephen and thank you for your review. We're pleased to hear that Serena was able to help you with your query, providing the right solution and resolving it quickly, leaving a positive experience. Thank you for taking the time to share you experience with us and for recognising Serena's service.
Svar från O2 - Nottingham
Hello Siu,
Thank you for taking the time to leave us a review.
We're absolutely delighted to hear that you're enjoying our service. It's fantastic to know we've been able to provide you with a positive experience, and we look forward to continuing that in the future, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4i1YQ5G
Facebook: https://bit.ly/3TLEeoo
Serena and Josh were very helpful
10 augusti 2026
Omdöme utan inbjudan
Svar från O2 - Nottingham
Hello Rose,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4wlYOZU
Facebook: https://bit.ly/45PFA46
Served by MT/ Serena
8 augusti 2026
Omdöme utan inbjudan
Svar från O2 - Nottingham
Hi Ayesha, thank you for taking the time to leave us a review. We're glad to hear about your experience with MT and Serena. If you require any further assistance, please don't hesitate to reach out by using the following contact methods:
Call: 202 (free of charge) from your O2 mobile or 0344 809 0202 from any other phone
X: https://bit.ly/4fNLsRp
Facebook: https://bit.ly/4q8dSJe
Instagram: https://bit.ly/4zpERV5
Have been to the shop with an issue
Have been to the shop with an issue. Have been met in polite way. Received help without waiting. An adviser Sevena offered the option of ways to rectify my problem. Professional advice and assistance. Very helpful. Thanks.
7 augusti 2026
Omdöme utan inbjudan
Svar från O2 - Nottingham
Thank you for your review Valerijs and we're pleased to hear that Sevena was able to help you with your query, providing a positive experience when visiting our O2 store. Thank you for sharing your experience us and recognising Sevena's service.
Natasha was extremely helpful with my…
Natasha was extremely helpful with my issue. I came in extremely upset and worried about my missing phone but she was able to calm me down. She had a smile on through out the transaction which made me feel at ease. Natasha did not only get my sim issue solved but managed to convince me to move my home WiFi from talk talk to Virgin. She was very professional and a very good sales person. She has a good product knowledge. Her customer service is excellent. She is indeed an asset to O2.
Serena was helpful to assist in helping me log into my account.
7 augusti 2026
Omdöme utan inbjudan
Svar från O2 - Nottingham
Thank you for your review Nathan and we're pleased to hear that Natasha was able to support you with your lost phone. We're also pleased that she was able to assist with your home connectivity needs, and thank you as well for recognising Serena's help with accessing your account. We truly appreciate your feedback especially after a stressful situation.
Svar från O2 - Nottingham
Thank you for taking the time to share your feedback Susannah and happy to hear that you received great customer service and had a positive experience with our team. Thank you for taking the time to share your experience with us and for choosing O2.
I saw Serena today who was the most…
I saw Serena today who was the most helpful person I have ever dealt with at the O2 shop in Nottingham.
The experience of late at this branch has been far from customer friendly. After sales is an annoyance to the staff unless they are selling. TODAY WITH SERENA WAS HOW CUSTOMER SERVICE SHOULD BE AND WAS IN YEARS GONE BY. YOU SHOULD STAFF THE WHOLE BRANCH WITH PEOPLE LIKE SERENA
6 augusti 2026
Omdöme utan inbjudan
Svar från O2 - Nottingham
Hi Ann and thank you for your review. We're pleased to hear that Serena was able to help you with your query, providing the level of customer care you expect and deserve. We also appreciate your honest comments about your previous experiences, and we're especially pleased that Serena was able to restore your confidence and leave such a positive impression. We'll pass this on to her and thank you again for taking the time to recognise her efforts.
Very good service I have staff allways…
Very good service I have staff allways very helpfull an friendly.
6 augusti 2026
Omdöme utan inbjudan
Svar från O2 - Nottingham
Thank you for taking the time to share your feedback Ercan and we're happy to hear that our staff at the store you visited was friendly and ready to assist whenever needed. Thank you for sharing your experience with us and for choosing O2.
aserena she is had good service thank…
aserena she is had good service thank you
4 augusti 2026
Omdöme utan inbjudan
Svar från O2 - Nottingham
Hi Rebaz,
Thank you for taking the time to leave a review.
We're delighted to hear that Serena provided good service and was able to help you. Providing friendly, helpful, and professional support is what we strive for, so it's wonderful to know that you had a positive experience.
We'll be sure to pass your kind feedback on to Serena, who will be delighted to hear that her assistance was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4bXZz44
📘 Facebook: https://bit.ly/4xlMLN1
Thank you for choosing O2.
Very helpful and understanding
Very helpful and understanding. Very good experience
4 augusti 2026
Omdöme utan inbjudan
Svar från O2 - Nottingham
Hi Yad,
Thank you for taking the time to leave a review.
We're delighted to hear that you found the service very helpful and understanding. Providing friendly, supportive, and customer-focused assistance is what we strive for, so it's wonderful to know that you had such a positive experience.
We'll be sure to share your kind feedback with the team, who will be pleased to know that their help was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4yY7nfW
📘 Facebook: https://bit.ly/4pUksTF
Thank you for choosing O2.
Servcie with Serena is good.Thank you…
Servcie with Serena is good.Thank you very much!
3 augusti 2026
Omdöme utan inbjudan
Svar från O2 - Nottingham
Hi Rahim,
Thank you for taking the time to leave a review.
We're delighted to hear that you received good service from Serena. Providing friendly, helpful, and professional support is what we strive for, so it's wonderful to know that Serena made your experience a positive one.
We'll be sure to pass your kind feedback on to Serena, who will be delighted to hear that her assistance was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4fDb1EG
📘 Facebook: https://bit.ly/459QqSe
Thank you for choosing O2.
Serena was amazing!! <3
Serena was amazing, she was so so helpful and really lovely! She explained everything clearly for my mama and reassured us that we would be refunded for an unexpected bill.
I literally can't stress enough how lovely she is <3
3 augusti 2026
Omdöme utan inbjudan
Svar från O2 - Nottingham
Hi Courtz,
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that Serena was able to provide such amazing support for both you and your mum. It's fantastic to know that she took the time to explain everything clearly, offer reassurance, and help put your minds at ease regarding the unexpected bill.
Providing friendly, understanding, and customer-focused support is what we strive for, so it's especially rewarding to hear how much Serena's kindness and professionalism meant to you. Your comments really highlight the positive impact she had on your experience.
We'll be sure to pass your lovely feedback on to Serena, who will be delighted to hear how much her help was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4fLC7tn
📘 Facebook: https://bit.ly/4pWVWRQ
Thank you for choosing O2.
Serena was very warm and friendly.
1 augusti 2026
Omdöme utan inbjudan
Svar från O2 - Nottingham
Hi and thank you for your review. We're pleased to hear that Serena provided a warm and friendly experience leaving a positive experience. We'll pass this on to make her day and thank you for sharing your experience with us.
Sinead was really good and very helpful…
Sinead was really good and very helpful throughout she was approachable and supportive, she sorted out the situation with my old o2 account quickly and efficiently
30 juli 2026
Omdöme utan inbjudan
Svar från O2 - Nottingham
Hi Nicola, thank you for your review. We're pleased to hear that Sinead was supportive and able to resolve the issue with your old O2 account quickly and efficiently. Thanks for taking the time to share your experience with us.
She was great at her work and was able…
She was great at her work and was able to sort me out even though it was a difficult task. She was very humble, supportive, patient, and gave a very clear communication throughout the process.
Serena was very professional and I am glad to have met her for help.
30 juli 2026
Omdöme utan inbjudan
Svar från O2 - Nottingham
Hi Chima,
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that Serena was able to help you, even with what sounds like a challenging issue. It's fantastic to know that she remained supportive, patient, and professional throughout, while providing clear communication every step of the way.
Providing understanding, knowledgeable, and customer-focused support is what we strive for, so it's especially rewarding to hear that Serena made such a positive impression and helped make the process easier for you.
We'll be sure to pass your kind feedback on to Serena, who will be delighted to hear that her hard work and professionalism were appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4vVpcJV
📘 Facebook: https://bit.ly/3U5tGjO
Thank you for choosing O2.
I visited 02 shop at victoria centre…
I visited 02 shop at victoria centre Nottingham the staff was so helpful and professional specially Miss Serena.
29 juli 2026
Omdöme utan inbjudan
Svar från O2 - Nottingham
Hi Valentina,
Thank you for taking the time to leave a review.
We're delighted to hear about your positive experience at the O2 store in Nottingham's Victoria Centre. It's great to know that the team was so helpful and professional, especially Serena, who made such a positive impression.
We'll be sure to pass your kind feedback on to Serena and the store management team, as recognition like this means a great deal to our colleagues.
Thank you again for sharing your experience and for choosing O2.
Recycling phone
The whole staff that served me on Monday 27th was very helpful and knowledgeable.
27 juli 2026
Omdöme utan inbjudan
Svar från O2 - Nottingham
Hi Mrs Allen,
Thank you for taking the time to leave a review.
We're delighted to hear that the whole team who served you on Monday 27th were helpful and knowledgeable. Providing friendly, professional, and informed support is what we strive for, so it's wonderful to know that your experience was such a positive one.
We'll be sure to share your kind feedback with the team, who will be pleased to know that their assistance was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4pLClnl
📘 Facebook: https://bit.ly/4pLCiYH
Thank you for choosing O2.
Serena was excellent
Serena was excellent. She sorted out our issue which we were experiencing for 6 weeks.
27 juli 2026
Omdöme utan inbjudan
Svar från O2 - Nottingham
Hi Bridget,
Thank you for taking the time to leave a review.
We're delighted to hear that Serena was able to resolve an issue that had been ongoing for six weeks. We understand how frustrating it can be when a problem remains unresolved for an extended period, so it's wonderful to know that Serena was able to get everything sorted for you.
Providing knowledgeable, effective, and customer-focused support is what we strive for, and we're thrilled that Serena was able to make such a positive difference to your experience.
We'll be sure to pass your kind feedback on to Serena, who will be delighted to hear that her assistance was so appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/3Rlmnns
📘 Facebook: https://bit.ly/4hBeULu
Thank you for choosing O2.
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