I have recently changed from an android to an iPhone 17 pro max Fabulous phone but it takes a while to understand how to navigate around at first I am absolutely astounded at the qua... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Went to O2 in Meadowhall this evening after a suspected fraudulent activity in my phone. I was very stressed and upset. On entering the shop the lady listened while I explained and she took me straig... Se mer
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Nadia was Absolutely brilliant, helped me with sorting out another SIM card as mine wouldn’t work anymore as it was around 10 years old and I never renewed it a few years back when virgin / O2 sent... Se mer
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Nadia was friendly and helpful. She sorted a refund and Bolt on for me. We discussed a new tariff and she explained that the one I was already on would work better for me.
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Företagsinformation
Skrivet av företaget
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Kontaktuppgifter
59 High Street, S9 1EN, Sheffield, Meadowhall, Storbritannien
- 0114 553 0598
4,7
Utmärkt
35 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Mason was very helpful!
26 juni 2026
Omdöme utan inbjudan
Svar från O2 - Meadowhall
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4xUbU2r
Facebook: https://bit.ly/4f7rWyG
Went to O2 in Meadowhall this evening…
Went to O2 in Meadowhall this evening after a suspected fraudulent activity in my phone. I was very stressed and upset. On entering the shop the lady listened while I explained and she took me straight to Nadia who was so calm and patient. She looked into my account and someone had been trying to use my details. Nadia changed my SIM card and blocked my original one. I was in there less than 15 mins with peace of mind.
I cannot thank Nadia enough for her services today, one of the best experiences with O2 thank you
25 juni 2026
Omdöme utan inbjudan
Svar från O2 - Meadowhall
Thank you for taking the time to leave us a review, Sarah. We're glad to hear that you had a great experience with one of our advisors. If you require any assistance in the future, please reach out using one of the following contact methods:
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone.
X: Send us a private message or mention us at: https://bit.ly/4gRp6Pw
Facebook: Send us a private message or mention us at: https://bit.ly/4xVSjPC
Face to face
Face to face, perfect.
Tried to resolve the same issue over the phone, they said it was sorted but it wasn’t.
24 juni 2026
Omdöme utan inbjudan
Svar från O2 - Meadowhall
Thank you for your feedback Elizabeth and pleased to hear that your issue was resolved successfully during your store visit and that you had a positive face-to-face experience. Thank you for your patience, and we're glad we could help get everything sorted for you.
Jamie-leigh helped resolved my 2 month…
Jamie-leigh helped resolved my 2 month ongoing issue in 30 mins 10/10
22 juni 2026
Omdöme utan inbjudan
Svar från O2 - Meadowhall
Hi Jacob,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4xLBeYq
Facebook: https://bit.ly/4vzdRjw
Nadia was polite informative very good…
Nadia was polite informative very good at her job I’m very satiisfide
22 juni 2026
Omdöme utan inbjudan
Svar från O2 - Meadowhall
Hi John,
Thank you for taking the time to leave a review.
We're delighted to hear that Nadia provided such a positive experience. It's wonderful to know that she was polite, informative, and demonstrated a high level of professionalism throughout your interaction.
Providing clear, helpful, and friendly support is what we strive for, so we're pleased to hear that Nadia's service left you feeling satisfied. We'll be sure to pass your kind feedback on to her, as recognition like this means a lot to our teams.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4wbXolo
📘 Facebook: https://bit.ly/4bCYaQf
Friendly advisor
Quick friendly customer service from Mason in Meadowhall called in to double check roaming was included, had Virgin media and didn’t realise that USA was included because of this, clearly explained from advisor
18 juni 2026
Omdöme utan inbjudan
Billing enquiry
Mason was really helpful when I was querying a bill charge on my account. So much easier than phoning up
18 juni 2026
Omdöme utan inbjudan
Svar från O2 - Meadowhall
Hello Lee,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4oE9SiW
Facebook: https://bit.ly/4oyuJEa
Nadia is a star!
Nadia was extremely helpful and accommodating, she resolved my issue and dealt with O2 for me.
I was sent an insurance replacement and the esim wasnt provisioned, they wanted me to call up (HOW with no sim) and i kept going round in circles.
O2, useless... Nadia, exceptional.
15 juni 2026
Omdöme utan inbjudan
Svar från O2 - Meadowhall
Hello Kevin,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3ScsA59
Facebook: https://bit.ly/4vh3GzW
Mason served me
Mason served me. Much better than any phone customer service or online help I’ve had
11 juni 2026
Omdöme utan inbjudan
I was extremely happy with the service…
I was extremely happy with the service I received today from a lovely lady called Nadia she was so good at explaining things to me and got me all sorted within 5 mins she was really friendly and helpful ***** 5 stars from me
8 juni 2026
Omdöme utan inbjudan
Svar från O2 - Meadowhall
Hi Mrs Mills and thank you for the lovely review. We're pleased to hear Nadia was able to get everything sorted for you so quickly and that she took the time to explain things clearly. Providing friendly and helpful service is what we strive for, so it's great to know she made such a positive impression. We'll be sure to pass on your kind words. Thanks again for your feedback!
Excelexclent service sorted our problem…
Excellent service sorted our problem out quickly and got upgrade
8 juni 2026
Omdöme utan inbjudan
Svar från O2 - Meadowhall
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods. 💙
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4aySNAW
Facebook: https://bit.ly/3PR5fVU
Jamie Leigh in store was amazing
Jamie Leigh in store was amazing. She helped my issues and made it fun and easy. Thanks it made it easier than expected
6 juni 2026
Omdöme utan inbjudan
Svar från O2 - Meadowhall
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4fvDxIK
Facebook: https://bit.ly/43oe6kX
Great friendly service agent helped me…
Great friendly service agent helped me resolve my issues explained everything clearly to me in a way I actually understood I felt he really listened to me
27 maj 2026
Omdöme utan inbjudan
Svar från O2 - Meadowhall
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone.
X https://bit.ly/4e2RBXP
Facebook: https://bit.ly/4vgBM6C
Excellent customer service, quick and easy
After multiple calls to customer services relating to my sim not working correctly to receive text messages I visited the store and sat down with Mason who was very friendly, helpful and managed to resolve my issue and replace my SIM card and regain full service to my phone. He went above and beyond in supporting me and was a quick and easy process, it was nice to speak to someone in person who was able to help.
1 juni 2026
Omdöme utan inbjudan
Svar från O2 - Meadowhall
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3RFwpj0
Facebook: https://bit.ly/3SeiTmv
Jamie Leigh was very friendly and…
Jamie Leigh was very friendly and helpful and resolved my problem promptly and professionally. She should be valued as part of your team.
1 juni 2026
Omdöme utan inbjudan
Svar från O2 - Meadowhall
Thank you so much for your kind words 😊
We’re really pleased to hear that Jamie was friendly, helpful and able to resolve your issue so quickly — we’ll be sure to pass your feedback on to her. She’ll really appreciate it 💙
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