O2 instore agent very helpful
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We had a complicated situation with mobile contract and handsets. Matt and Finn were great, they knew their stuff, gave sensible solutions and had the patience of saints getting it all sorted for us.... Se mer
Företaget har svarat
I needed some help setting up my Samsung phone and my providers were O2. Matt from the Liverpool 1 shop was extremly helpful. He solved all my issues with my new phone. He was very polite, professiona... Se mer
Företaget har svarat
Staff great Chat bot Crap
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Företagsinformation
Skrivet av företaget
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Kontaktuppgifter
U70, Paradise Complex, 17 S John St, L1 8BU, Liverpool, England, Storbritannien
- 0151 707 9996
4,9
Utmärkt
95 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very helpful
10 juli 2026
Omdöme utan inbjudan
Svar från O2 - Liverpool One
Hi Robert, we're really glad you've had a good experience and are enjoying our services 🙂
If you do need anything in the future, please don't hesitate to get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4gqWDjz
Facebook: https://bit.ly/4gwP3Ea
Thanks to Abbie and Ellie for the great…
Thanks to Abbie and Ellie for the great service really appreciated, wouldn't have been able to do it without your help.
9 juli 2026
Omdöme utan inbjudan
Svar från O2 - Liverpool One
Hiya Rob,
A huge thank you for your review! 🎉 It's brilliant to hear that you're having such a great experience and enjoying everything we have to offer.
Should you ever need a helping hand, just reach out:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/44Rq5rU
📘 Facebook: https://bit.ly/4wzo8Mu
Matt at the Liverpool One store did everything he could.
Matt at the Liverpool One store did everything he possibly could to fix our problem but he was unable to due to the incompetence of O2's customer service centre.
8 juli 2026
Omdöme utan inbjudan
Svar från O2 - Liverpool One
Hi Danny,
Wow, thank you for the lovely review! 🌟 It’s fantastic to hear that things are going so smoothly and that you're making the most of everything we have to offer.
Need us? Just give us a shout:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4viWpyR
📘 Facebook: https://bit.ly/3SSuNTC
Abbie was very helpful and friendly
Abbie was very helpful and friendly, she solved my problem immediately. Thanks Abbie :)
7 juli 2026
Omdöme utan inbjudan
Svar från O2 - Liverpool One
Hi Sophie,
Thank you so much for your amazing feedback! 💙 We love hearing that you're happy with your experience and enjoying all the benefits available to you.
If there's anything we can assist with, we're only a message or call away:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4wxHbqx
📘 Facebook: https://bit.ly/3TbReDg
Came into the shop in a distressed…
Came into the shop in a distressed state - and came into the store and saw Abbie. She had great empathy skills, great customer service and has a bright future ahead.
6 juli 2026
Omdöme utan inbjudan
Svar från O2 - Liverpool One
Hi Martyn,
Thanks a million for taking the time to leave us a review! 😊 We're delighted to hear that everything is going well and that you're enjoying your experience with us.
If there's ever anything you need, we're always happy to help:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4grsIYz
📘 Facebook: https://bit.ly/4yfyKSw
The Friendly Staff Are Always Helpful
The Friendly Staff Are Always Helpful. And Always Resolve Any Query I May Have
6 juli 2026
Omdöme utan inbjudan
Svar från O2 - Liverpool One
Hi Tony,
Thanks for leaving us a review – you've made our day! 😄 We're thrilled to hear that everything is going great and that you're enjoying being part of O2.
If you need anything at all, we're here for you:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/3QJACSM
📘 Facebook: https://bit.ly/4vrDG4a
Alejo has been very helpful today
Alejo has been very helpful today, sorted all of our problems out, it should be 10 stars not 5
5 juli 2026
Omdöme utan inbjudan
Svar från O2 - Liverpool One
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4wvH8LX
Facebook: https://bit.ly/4yeDKHc
Very good Alejo 👍
4 juli 2026
Omdöme utan inbjudan
Svar från O2 - Liverpool One
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3RiBoWY
Facebook: https://bit.ly/3T3KuY2
Really helpful and supportive best o2…
Really helpful and supportive best o2 shop I've been to
3 juli 2026
Omdöme utan inbjudan
Svar från O2 - Liverpool One
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4az3e7Y
Facebook: https://bit.ly/4fl7BWH
matt
matt made sure i had left satisfied and with my phone working perfectly!
3 juli 2026
Omdöme utan inbjudan
Svar från O2 - Liverpool One
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4y806dd
Facebook: https://bit.ly/4p7dvya
Very quick very clear was in and out in…
Very quick very clear was in and out in 10 mins
3 juli 2026
Omdöme utan inbjudan
Svar från O2 - Liverpool One
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vRrZVo
Facebook: https://bit.ly/4eZRSet
Svar från O2 - Liverpool One
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4buPqvp
Facebook: https://bit.ly/44Jf6AK
Matt helped me with some phone issues I…
Matt helped me with some phone issues I am very happy with him, excellent service with an excellent attitude
3 juli 2026
Omdöme utan inbjudan
Svar från O2 - Liverpool One
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4p9OaUf
Facebook: https://bit.ly/4gXPG9K
Alejo was of great help
Alejo was of great help. From start to finish, very friendly and professional. I am very glad that my issue has been resolved.
2 juli 2026
Omdöme utan inbjudan
Svar från O2 - Liverpool One
Thanks for your review! It is great to hear about the level of service you have received.
Jack made my experience so easy and…
Jack made my experience so easy and straight forward today, he was SO patient, helpful, and took the time to answer all of my queries. Thank you so much Jack! Credit to the team!! :)
1 juli 2026
Omdöme utan inbjudan
Svar från O2 - Liverpool One
Thanks for your review! It is great to hear about the level of service you have received.
Matt was super helpful and sorted my…
Matt was super helpful and sorted my issue within seconds. The best customer service in the store in Liverpool one. I have never had an issue sorted so quickly and he was exceptionally helpful, understanding and friendly.
1 juli 2026
Omdöme utan inbjudan
Svar från O2 - Liverpool One
Thanks for your review! It is great to hear about the level of service you have received from Matt in store.
Matt helped me with an ongoing issue…
Matt helped me with an ongoing issue and was very very helpful
30 juni 2026
Omdöme utan inbjudan
Svar från O2 - Liverpool One
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4weF9vs
Facebook: https://bit.ly/44cZ9CG
Matt was very helpful thank you so much…
Matt was very helpful thank you so much Matt
30 juni 2026
Omdöme utan inbjudan
Svar från O2 - Liverpool One
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4oXKGnM
Facebook: https://bit.ly/4oT1BaR
Abbie was very professional and…
Abbie was very professional and extremely helpful. Many thanks.
29 juni 2026
Omdöme utan inbjudan
Svar från O2 - Liverpool One
Thank you for taking the time to leave us a review, Kel. We're so glad to hear that you had a great experience with one of our advisors. If you require any assistance in the future, please don't hesitate to reach out using one of the following contact methods:
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone.
X: Send us a private message or mention us at: https://bit.ly/4wf54mD
Facebook: Send us a private message or mention us at: https://bit.ly/4wmpZEB
Abbie was most helpful polite and I had…
Abbie was most helpful polite and I had an oustanding customer experience.
28 juni 2026
Omdöme utan inbjudan
Svar från O2 - Liverpool One
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4eHezoX
Facebook: https://bit.ly/4p84MMc
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