Hal was fantastic. He was very friendly, helpful and very professional. He turned a bad experience that I had with O2 online and at one of your other centres the previous day into a very positive expe... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Five stars for Rhys McKenna at the O2 store in St James Quarter, Edinburgh. I came in just 15 minutes before closing and he couldn't have been more helpful. He replaced my faulty SIM card quickly and... Se mer
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I am not sure why O2 believe they can charge customers who live in Edinburgh for the shocking network they provide. In a lots of parts of the city it is completely dysfunctional.
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O2 IS THE BEST NETWORK EVER IN THIS PLANET THEY GIVE ME 5G EVERYWHERE AND GIVE ME DATA AND INCREASE MY WIFI SPEED OMG THE BEST NETWORK EVER I LIVE YOUR NETWORK OMG OMG OMG 😍
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Företagsinformation
Skrivet av företaget
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Kontaktuppgifter
129 St James Square, Edinburgh, EH13AD, Edinburgh, City of Edinburgh, Storbritannien
- 0131 589 2308
4,6
Utmärkt
29 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Hal was great
Hal was great. Diagnosed and sorted the problem quickly. I was in and out in less than 5 minutes
12 juni 2026
Omdöme utan inbjudan
Happy Customer 👍
Your colleague Hal was a great help very professional and explained very clearly step by step to resolve my problem with my phone. Great service thanks
12 juni 2026
Omdöme utan inbjudan
Hal was extremely helpful and solved my…
Hal was extremely helpful and solved my problem within minutes. Many thanks!
12 juni 2026
Omdöme utan inbjudan
Hal was very helpful would really…
Hal was very helpful would really recommend him if you need help in o2 store
12 juni 2026
Omdöme utan inbjudan
Hal was very friendly and super helpful…
Hal was very friendly and super helpful would highly recommend if in store ask for Hal 😄Lorraine
12 juni 2026
Omdöme utan inbjudan
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Great service from Hal
Great service from Hal. Super friendly efficient guy
5 juni 2026
Omdöme utan inbjudan
Svar från O2 - Edinburgh St James
Hi Brian,
Thank you for taking the time to leave a review.
We're delighted to hear that you received great service from Hal. It's wonderful to know that he was friendly and efficient throughout your experience, providing the support you needed in a positive and professional manner.
Providing excellent customer service is what we strive for, so we'll be sure to pass your kind feedback on to Hal. He'll be pleased to hear that his efforts made such a positive impression.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4yAWd0r
📘 Facebook: https://bit.ly/4wotLO0
Thank you for choosing O2.
Friendly supportive and so…
Friendly supportive and so knowledgeable. Ahmed was very helpful and a credit to 02.
4 juni 2026
Omdöme utan inbjudan
Svar från O2 - Edinburgh St James
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4o6iG0R
Facebook: https://bit.ly/4o85fNP
Hal was friendly
Hal was friendly, efficient and he knew exactly what I needed to do.
3 juni 2026
Omdöme utan inbjudan
Svar från O2 - Edinburgh St James
Hi Marc,
Thank you for taking the time to leave a review.
We're delighted to hear that Hal was friendly, efficient, and knew exactly what needed to be done to help you. Providing knowledgeable and effective support is what we strive for, so it's wonderful to know that Hal was able to make the process straightforward and deliver such a positive experience.
We'll be sure to pass your kind feedback on to Hal, who will be pleased to hear that his assistance was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4pGxjZt
📘 Facebook: https://bit.ly/4fwuKo9
Thank you for choosing O2.
I should have gone here at the weekend…
I've had 4 days trying to get through by phone and after 3.5 hours on the web chat last night I went into the store for help. God bless Hal. What a kind and understanding individual. He sorted out everything for me and I was out of the shop within half an hour.
3 juni 2026
Omdöme utan inbjudan
Svar från O2 - Edinburgh St James
Hi Kit,
Thank you for taking the time to leave such a wonderful review.
We're sorry to hear that you'd spent several days trying to get through by phone and so many hours on web chat without getting the help you needed. We can appreciate how frustrating that must have been.
That said, we're delighted to hear about your experience with Hal. It's fantastic to know that he was kind, understanding, and able to get everything sorted for you quickly and efficiently. Providing support that makes a real difference is exactly what we strive for, so it's wonderful to hear that Hal was able to turn your experience around and have you out of the store within half an hour.
We'll be sure to pass your kind feedback on to Hal, who will be delighted to know that his assistance was so appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4wjNNZQ
📘 Facebook: https://bit.ly/4bdGXNg
Thank you for choosing O2.
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