The parts staff are friendly and helpful but you never know who you’re going to talk to with all calls going through a call center. We have just ordered £1000 worth of parts and asked for delivery due... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Customer service, helpful, understanding, polite, keeping you updated on work at all times, whether small jobs or a big job looking after you vehicle while there. Good around service. Had bad experi... Se mer
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Emma, Jo, and Amelia are absolutely amazing. They’re always there to help us run our big fleet and respond within minutes whenever we need support. Their quick responses and constant help keep our f... Se mer
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Took my sprinter for some service work doing last week, absolutely first class treatment from start to finish. Having only used normal garages before this i can never go back to using them. I wil... Se mer
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Företagsinformation
- Mercedes Benz-återförsäljare
- Bilverkstad
- Bilverkstad och underhåll
- Lastbilshandlare
- Butik med begagnade reservdelar för bilar
Skrivet av företaget
Northside Truck & Van offer the sale, service and repair of the entire Mercedes-Benz commercial vehicle range. Our sales and services are tailored to cover every customer want and need, carrying the largest volume of stock vehicles across all UK based Mercedes-Benz dealerships. Our range of service packages and repair assistance are accessible to every Mercedes-Benz owner, whether or not you purchased your vehicle with Northside.
Kontaktuppgifter
Summit House, Woodland Park, Bradford Road, BD19 6BW, Cleckheaton, Storbritannien
- 01302304858
- enquiry@northside.co.uk
- www.northside.co.uk
4,6
Utmärkt
516 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The staff are great
The staff are great. They do what they promise.
Went the extra mile for us.
Many thanks.
30 mars 2026
Omdöme utan inbjudan
Svar från Northside Truck & Van
Hi Pantafarn
Thank you for choosing Northside and taking the time to leave a 5* review.
We look forward to seeing you again in the future.
Kind regards
Customer Care Team
Disappointed
My van was booked in on a Wednesday. I turned up at 9am and was told it would be taken in straight away. Service completed Friday 2pm. I also ordered a replacement door to be collected with the van which they forgot to order.
You can make up your own mind if this is acceptable.
13 mars 2026
Omdöme utan inbjudan
Svar från Northside Truck & Van
Hi Richard
Sorry to hear you were unhappy with the experience. In order for us to look into this properly and check the booking details, could you please email your vehicle registration number to feedback@northside.co.uk
Once we have that, we’ll review what happened with the timing of the service and the replacement door order and get back to you.
Kind regards
Customer Care Team
Great service as always from Jo and the…
Great service as always from Jo and the team.
Totally recommend
No 26 Reg MVX
11 mars 2026
Omdöme utan inbjudan
Svar från Northside Truck & Van
Hi Mike
Thanks you for choosing Northside and taking the time to leave a 5* review.
We look forward to seeing you again in the future.
Kind regards
Customer Care Team
Wonderful job very fast and very…
Wonderful job very fast and very professional , Karolina from customer service very helpful and professional
10 mars 2026
Omdöme utan inbjudan
Svar från Northside Truck & Van
Hi Michal
Thank you for choosing Northside and taking the time to leave a 5* review.
We look forward to seeing you again in the future.
Kind regards
Customer Care Team
Great service
Great service, went out of way to sort issue. Highly recommended. Thanks to Tom and Laura for going above and beyond.
4 mars 2026
Omdöme utan inbjudan
Svar från Northside Truck & Van
Hi Phil
Thank you for the great feedback and recommendation. We're glad we could help resolve the issue for you. We'll be sure to pass your kind words on to Tom, Laura and the rest of the team.
Kind regards
Customer Care Team
Thankyou Tom
4 februari 2026
Omdöme utan inbjudan
Svar från Northside Truck & Van
Dear Exrelax Beds Ltd
We're glad that your issues have been resolved and thank you for taking the time to leave an updated 5* review.
Kind regards
Customer Care Team
Purchased two 92 AH batteries for my…
Purchased two 92 AH batteries for my 907. York did not have them so they immediately arranged with Hull branch to drop the batteries over to me at my address in York.!
The service I received from the gent on the phone was a true breath of fresh air. Prompting me to look up the company as i had not been aware of them. From that interaction and reading the reviews without a doubt I will be getting all my future maintenance carried out by Northside. The Gent who took my enquiry came across so knowledgeable and took time to listen to me . Just shows having the right staff in all areas pays off. Thank you.
28 januari 2026
Omdöme utan inbjudan
Svar från Northside Truck & Van
Hi Robert
Thanks so much for the great review! We’re glad we could sort the batteries quickly by getting them over from Hull to York.
Really appreciate the kind words about our team and we’ll be sure to pass that on. It means a lot to hear that the service and knowledge made a difference.
Thanks again for choosing Northside, we look forward to seeing you again in the future.
Kind regards
Customer Care Team
Excellent service
Excellent service, job well done.
Well looked after, helpful friendly staff.
8 december 2025
Omdöme utan inbjudan
Svar från Northside Truck & Van
Hi Andrew
Thank you for choosing Northside.
Thank you so much for your kind feedback We’re glad you felt well looked after and that our team at York made a positive impression.
We look forward to seeing you again in the future.
Kind regards
Customer Care Team
Callum made the purchase stress free and simple.
Callum the salesman was very honest and easy going. No salesman bravado and made the sale straightforward and stress less.
8 januari 2026
Svar från Northside Truck & Van
Hi Adam
Thanks for the great feedback. We’re so pleased Callum was able to make the purchase easy and stress free. He’ll really appreciate your kind words.
We look forward to seeing you again in the future.
Kind regards
Customer Care Team
Brilliant
The staff all work as a team and information from one department to another is great .
6 januari 2026
Omdöme utan inbjudan
Svar från Northside Truck & Van
Hi Richard
Thank you for your kind review. We’re pleased to hear you noticed the strong teamwork and communication between our departments—it’s something we really value.
We look forward to seeing you again in the future.
Kind regards
Customer Care Team
Emma, Jo, Amelia amazing
Emma, Jo, and Amelia are absolutely amazing. They’re always there to help us run our big fleet and respond within minutes whenever we need support. Their quick responses and constant help keep our fleet moving without delays.
Even though we’re based in Leeds, Northside York always go the extra mile for us. A huge thanks to everyone there for their continued support. Special thanks as well to Connor, the mobile technician, who fixes all our vehicles in no time at all rain or shine. Brilliant service all round!
31 december 2025
Omdöme utan inbjudan
Svar från Northside Truck & Van
Hi Kaylee
Thank you for the great review!
We’re delighted to hear how helpful Emma, Jo, and Amelia have been in keeping your fleet running smoothly with their quick support. A big thank you as well for the kind words about Connor, he’ll be pleased to know his hard work, rain or shine, is appreciated.
We really value your continued support and look forward to seeing you again in the future.
Kind regards
Customer Care Team
Svar från Northside Truck & Van
Dear Vicki
Thank you for choosing Northside and taking the time to leave 5 stars.
We look forward to seeing you again in the future.
Kind regards
Customer Care team
All about profit and not about the customer!
The customer service is absolutely disgraceful!! Took my van in for a recall, fault on the battery which was a ground earth fault that kept turning the vehicle on when no1 was in it, which drained the battery! Which left me stranded 3 times having to get help to charge the battery so I could start the vehicle.
I got no sorry about this, all on my own inconvenience to take it in and lost 2 days. Then after the 2 days, they would not release vehicle without having me pay £300 because they part blamed it on my head torch, saying it was pulling 3 amp, when was plugged in. I'm an electrician and know this is not possible! The head torch was 5 watt so not even pulling a 0.1 of the 3 amp. Blatant rip off so i had to pay or i would not have got my vehicle back!! Would never use these again after buying this vehicle.
21 oktober 2025
Omdöme utan inbjudan
Svar från Northside Truck & Van
Dear Ben
Thank you for bringing this to our attention, please can you email your registration number to feedback@northside.co.uk to enable us to look into this further for you.
Kind regards
Customer Care Team
Took my sprinter for some service work…
Took my sprinter for some service work doing last week, absolutely first class treatment from start to finish.
Having only used normal garages before this i can never go back to using them.
I will only use Northside in future for any works on my vehicle.
Thanks again, Billy
1 december 2025
Omdöme utan inbjudan
Svar från Northside Truck & Van
Hi Billy,
Thank you for taking the time to leave such a fantastic review. We’re delighted to hear that you received first-class service.
We’re really pleased to hear you’ll be choosing Northside for your future servicing and maintenance. The team will be delighted to see your feedback.
We look forward to welcoming you back.
Kind regards
Customer Care Team
Connor what a guy
Connor rang to advise a timescale and came within that and quickly sorted out the van and got me back on the road ,you have a real asset in this young man
2 december 2025
Omdöme utan inbjudan
Svar från Northside Truck & Van
Hi Pete
Thank you for taking the time to leave your review. Great news that Connor got your van repaired quickly and back on the road within the agreed timescale.
We look forward to seeing you again in the future.
Kind regards
Customer care Team
Fantastic customer service and job done…
Fantastic customer service and job done to 100% satisfaction. Always a friendly welcome.
Thanks very much.
18 november 2025
Omdöme utan inbjudan
Svar från Northside Truck & Van
Hi Debbie
Thanks for choosing Northside and taking the time to leave your kind review.
We look forward to seeing you again in the future.
Kind regards
Customer Care Team
The team at Northside york are…
The team at Northside york are friendly, knowledgeable and always willing to help out.
We have had some tight turnaround time to get vehicles back on the road and they do everything they can to achieve thise deadline.
Would highly recommend if your organisation needs fast, efficient service
26 november 2025
Omdöme utan inbjudan
Svar från Northside Truck & Van
Hi Customer,
Thank you so much for taking the time to leave this 5*review. We’re delighted to hear that our Northside York team has been friendly, knowledgeable, and supportive during your visits.
Meeting tight turnaround times is something we take great pride in, so it’s fantastic to know we’ve been able to help keep your vehicles on the road when it matters most.
We look forward to seeing you again in the future.
Kind regards
Customer Care Team
Excellent friendly service
25 november 2025
Omdöme utan inbjudan
Svar från Northside Truck & Van
Hi David
Thank you for choosing Northside and taking the time to leave a 5* review.
We look forward to seeing you again in the future.
Kind regards
Customer Care Team
Holiday saved by York Northside Truck & Van
We were due to head to the ferry in the evening. 2pm an engine management light came on and we were in limp mode.
Mercedes Truck and Van (York) fitted us in and got us up and running. Saved our holiday! Reception and Service are absolutely stars!!!!
25 november 2025
Omdöme utan inbjudan
Svar från Northside Truck & Van
Hi Matt
Thank you so much for sharing your experience! We’re really glad we could get you back on the road especially with a ferry to catch and a holiday ahead. It’s great to hear that our Reception and Service teams were able to step in quickly and get everything sorted for you.
Have a great holiday.
Kind regards
Customer Care Team
Fantastic Customer service from a friendly, knowledgeable Team.
I own a 1999 Mercedes Sprinter
( Camper Van). The clutch fluid line failed, (corrosion). The part I needed is now Obsolete. I called Will Parrish at Northside, he could not be more helpful, together with Matt Drury they took an real interest in trying to solve the problem by looking at alternative Mercedes parts with the same fitment that I could have professionaly adapted to make a replacement . They spent a great deal of time on the phone with me and suggested I bring the part in to the dealership so as to assist even more .
With such great initial phone help I took them up on the offer .
Will, Matt, Together with technicians Simon Clayton, Martin Hamer, John Wainwright and even Simon Lonsdale from sales joined together as a cohesive team to work the problem. Will eventually managed to find an alternative part with the same clutch pedal fitment in stock that would arrive the following day.
A brilliant result and a real team effort using knowledge , expertise and fantastic customer service.
In a time when so many businesses can't be bothered to put a bit of effort in Northside Truck and Van Sheffield are
a real breath of fresh air.
My sincere thanks to Will and the rest of the team for getting me back on the road .
21 november 2025
Omdöme utan inbjudan
Svar från Northside Truck & Van
Hi Sean
Thank you so much for taking the time to share such an outstanding and detailed review. We’re truly grateful for your kind words. We know how challenging it can be to source parts for older vehicles, so we’re delighted that we were able to help.
Providing genuine support and going the extra mile is something we take pride in, and it’s wonderful to hear that this made a real difference in getting you back on the road.
We’re always here if you need anything in the future. Safe travels in your camper van!
Kind regards
Customer Care Team
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