Northern Powergrid Omdömen 

Northern Powergrid is a privatised utility company who excel at telling their customers what they can't do for them (read their website). I and 93 other customers have experienced 7 power cuts in 8 days without a resolution. They just replace the substation fuse and do no investigation of the fault. This situation is ongoing and may never be resolved. As usual the Regulator Ofgem are not interested in taking the side of the customer. A 3rd world company with a 3rd world Regulator for a 3rd world Britain.

We had no power due to a power cut, when it got resolved it still wasn’t on in our house. We rang the lovely staff on the phone lines, they were excellent and very helpful they got an engineer right away. All is fixed now, had a lovely experience.

Excellent,efficient and resolved problem quickly

Disgusting hours no electricity, keep saying will be on at such a time now waiting 6 hours

Paid for a new house connection 2.5 years ago and still waiting, started the complaints procedure and will be taking legal action.

Absulutely excellent , after waiting six hours with no electricity from my energy company I rang NP who came in no time at all fixed my promblem straight away cannot praise them enough

Absolutely excellent. I was literally on my way out of the door this morning to work, but noticed my power had gone, it was all o.k earlier because I'd made a drink etc. I logged a power cut online, within 5 minutes I had a phone call, she asked me to do a few checks, then she sent an engineer out. He was here easily within the hour to assess the problem, he diagnosed it was the feed underground to my house only, he put an order in for a team to come, within about one hour from this there was three vans, four guys and a digger outside, they dug up the road - basically closed it off, then put a new joint in - the old one had blown up - I saw and smelt it. From start to finish all fixed in approximately seven hours, friendly guys even though it's a Monday morning and rainy, can't ask for any better to be honest.

Power grid in Wakefield
They are not helpful waste of time with them more than 3 month and not sort the problem till now zero customer service I wish somebody contact me about them

Unexpected power cut yesterday... Easily logged outage online. Promptly received email telling me an engineer would attend shortly. Before that happened, the power came back on. Telephoned Northern Powergrid as I didn't want to waste engineer's time attending my property and call was answered STRAIGHT AWAY! Received text update today explaining the number of properties affected and the reason for the outage. Absolutely faultless customer service in an age when most firms don't answer phones and want you to live chat with a useless robot. Well done Northern Powergrid, very impressed!

On both 25 May 2023 and today 19 June 2023 we were told our power would be off from 09:00 until 16:00 for planned maintenance, but this both were subsequently cancelled.
On both occasions we received a letter, numerous emails and texts in the weeks before reminding us, we even got a text on the day saying they were on site, but subsequently received another stating that the maintenance had been cancelled.
I imagine this means that there well be yet another date organised.
What an utter waste of time and money, is it any wonder that electricity standing charges are so high.
This is another company that needs to learn and apply the 6 “P’s” rule.

I was trying to get an EV charger fitted at my property and I was getting lots of mixed messages from different charge suppliers but the outcome was I condo have an EV charger until Norther Grid has unlooped my supply.

The first person I spoke to did get somebody out within a week but that did take a fair bit of pushing on mysid. She was unwilling to explain anything and was just been vague. I felt she was doing this on purpose.

The guys came out, nothig bad to say about them other than it was a pointless visit. All they did was confirm what I had told Northern grid in the 1st place but this is probably more down to the last I had spoken to.

I called up after the visit got a nice lad who unfortunately was contradicting what I had been told but instead of getting all funny with me like the previous lady he went to double check with somebody else. Turns out he was wrong but he explained I needed a different department and gave me their number. I called and they were unwilling to help. Felt I was just going round in circles. The lad I had previously spoken to had also given me an email as well as a number so I emailed in.

My email was picked up by a lady who called me several times and spent time explaining the different options and processes. Without her I would have been very cross and unhappy with Northern Power Grid but she was fantastic

First class service.
We had to call the emergency help line last nigh. Our first point of contact was a very helpful advisor who answered our call quickly and delt with very efficiently. She told us someone would be with us within 3 hours. 45 mins later the engineer arrived.
Unfortunately he was unable to rectify the issue and arrange for another team to come to our property, and would be with the next hours. 30 minutes we get a call to say they are 20 mins away.
2 engineers arrived and resolved the issue.
From our first call to the issue being rectified was all under 3 hours.
Fast and efficient service

Absolute Farce. Great people with curtesy and manners but shocking procedures. When confronted about debacle of trying to get work carried out, the response was "yes, that's what people usually complain about"
Bounced around the houses on who is responsible for what procedure and in the end I gave up!

Although many Northern PowerGrid reviews seem to be negative, our experience today has been excellent. A fencing contractor accidentally severed the power cable leading to our home in Trinity Park, Ripon. The contractor reported the incident at 11:15, the repair team (Phil and Rob) appeared at 12:05 and, although it was lunchtime, immediately set to work. Both men were friendly and polite, showing me on their tablet the location of the power supply, and explaining what they were doing to rectify the problem. They worked quickly and took care to minimize the impact of their digging on my garden, restoring the power much more speedily than I had anticipated. This was my second excellent experience of Northern PowerGrid - an electricity supply fault on Christmas Day a few years ago was also quickly and efficiently remedied, hence this very positive review.

Absolutely useless and incompetent. My power has been going off for over last 10 days and they can't seem to get a permanent fix. Everytime they are like a fuse went off at your local substation but yet they can't seem to find why it keeps bloody going of couple of times a day every other day. First time it went off about 10 days ago and ever since then it keeps going off couple of times a day every other day or so and yet they are not competent enough to find out why.

From start to finish amazing service

Lady I spoke to on the phone was lovely and booked in in about 5 minutes!
30 minutes later a man turned up to check out problem (was given 3 hour window so this was great)
Needed more engineers to come out and within another 30 minutes they had arrived
Issue solved within a couple of hours
All staff were so pleasant, informant and helpful - was offered hot water from the van for my baby if needed
Couldn’t be happier with the service

Experienced a short power cut today. Immediately received messages from Northern Power grid explaining the situation and another message straight after the power was restored. The issue was rectified very quickly and the communication was fantastic

Service from all departments was excellent. Quick response from initial report that mine and attached semi had no power. Ended up having to have my block paving drive dug up so they could carry out a repair. Kept us informed throughout. Next day a different team came and started repairs on the drive and two days later you couldn’t tell there had been any disturbance to our block paving. A massive thank you to all concerned

I reported a power cut close to midnight on a Friday. I checked the grid status on their app which said no problems in my area. After my report I was constantly updated as to the status. Within 20 minutes I could see amber flashing lights in the distance. I was updated as to the complexity of the fault with an estimate of repair. The repair was completed ahead of schedule. Well done to all.

You lads out in this weather deserve a bonus from your employer been there done it 👌 A big THANKYOU to all front line staff