Nirvana Europe Omdömen 

I had an excellent experience with Nirvana Europe for the 2024 Ironman Wales. First off, I have never traveled overseas with my bike. Without knowing that I would have the mechanical support available in Tenby, I never would have attempted the trip. A few weeks prior to the trip, I sent a message to Nirvana Europe asking about the bike rebuild after shipping, and my contact person Callum Dyer got back to me right away and arranged a time for me at the beginning of registration. On site, Nirvana had a tent directly outside the Ironman registration tent, and Callum was there with mechanic Richard. From that point on they took care of all my needs. I was late for my bike rebuild (having difficulties sleeping) and they were flexible and got my bike taken care of in the next slot. My bike was perfect for the ride, even in better shape than it left home in. Callum was very personable and accommodating. They arranged for a pre-race talk and walk through with an experienced Ironman and announcer at the event, who was intimately familiar with Ironman Wales. The course and race advice there was invaluable, especially for helping to calm the nerves. Callum offered additional supports throughout the trip, most of which I ended up not needing, but I felt well supported and attended to. I recommend them highly. Please understand once you sign up, they are there, and once you initiate contact with your representative, they will be all about helping you.

Matthew and his team saved my race at Ironman Italy. Their efforts at working with the race staff to get me a delayed check in and to help me get my bike assembled after it had been lost in transit allowed me to toe the line on target and on time. The lodging at Club Hotel Dante was ideal for it’s proximity to the venue and the Nirvana staff and Dante staff did a bang up job.

After years traveling all around the world and hiring different companies to help with the travel related to IRONMAN events, Nirvana has been the worst by far.
The Nirvana Experience didn’t exist at all. They just send me a few emails before the event and during the whole week that I started in Kalmar, I hadn’t any contact from the Nirvana Staff.
They did not care at all about any needs I may have and did not reach out or contact me to ask if I might need anything.
I went, payed for my accommodation and had the same in return as if I had organized my trip by myself.
No information from them, no contact from them and no interest from them means no Nirvana Experience at all.
I feel very sad and disappointed.

I've used Nirvana Europe 4 times to get to/from The Great North Run. The first two were fine. Last year was poor. The first problem was that the pick-up point was outside a hotel that had been demolished! Fine if you're a local who knows the area but for most of us, this was hard to find. The worst problem however, was taking 6 hours to get out of the car park on the return journey. I put this down to unfavourable weather mainly but the truth was that we left 2 hours later than scheduled because we were waiting for people who were sat in the pub. The selfish people even brought takeaways to eat on the bus when they finally turned up. Whilst this wasn't Nirvana's fault, they had no process for contacting missing people nor leaving after a specified time. Had we left on time, we would not have been stuck in traffic.

I foolishly used Nirvana Europe again for this year's Great North Run and find a repeat performance. Aside from the bus smelling of urine, they have not learned from previous years errors and its just approaching 2 hours after scheduled departure and again we've not left the car park. There is no sign of us doing so.

There are better options for the Great North Run. I'm guessing the same is true for other events too. I won't be using them again.

Every triathlete invests a lot of time and money in preparing for an Ironman race. When the race weekend finally arrives, the nerves of many are skyrocketing... Moreover, I always had the feeling that something was missing. Recently I discovered that missing link... Nirvana... Granted, there's a price to pay but it is value for money. Knowing that you can rely on the Nirvana professionals, not only relieves you of your nerves but takes your race to a completely different experience level. Thank you Matt & Sam for taking care of me! Hope to see you again!

I agree with some of the comments that the IM website is a bit deceptive and makes you think you have to book through Nirvana. However, I think the entire value was realized during several key points where I needed help and everything was handled so well by Chris in Zell am See. Some things I would suggest for the company that would encourage me to use them again in the future: Make all of the value add and package breakdowns more clear, don't bury details in the emails around what has/has not been selected (we get inundated with information and are training/tired/busy, top line in bold i.e. "you don't have a bike rented/transport/etc), and *please* make the hotel block all the athletes together - being next to families with young children running in the halls late at night and smokers next door having that come in through the balcony door was pretty crummy and I think could have been avoided if the group was more consolidated in our own section.

no use from you, I got nothing from you, it was cheaper and easier to book a hotel on booking.com

Don't book hotels with them, I got so many problems from them

Fantastic help and support from the Nirvana team. Elliot was a star organising it all and the mechanic did a great job with the bike

My triathlon friends think that using Nirvana is expensive. In my view you get what you pay for. For my trip to IM Copenhagen I couldn’t be happier with the support provided by Harvey, Rob and Callum. They were responsive, supportive and extremely enthusiastic. They also looked after my support crew (Mrs Gibbs) very well and went above and beyond. I have used Nirvana 4 times for overseas races and never had less than a 5 star service so I would highly recommend them.

I will never do an Ironman race without Nirvana again. They took all the stress out of the process - all the way from scheduling my trip, to bike logistics, to even meeting me at the finish line to give me my gear bag so that I could catch my appointment to leave town. Absolutely incredible experience and worth the money!

IRONMAN COPENHAGEN

The entire Nirvana Team - on this occasion led by Steph at the Newcastle Office for the booking, Harvey for the coordination in Copenhagen and Nick for the technical work on the bike - were first class throughout.

This is an organisation that cares deeply about service and it's reflected in the sensibility of all of it's Team. I chair a business that is one of the largest private sector employers in the North East so I am reasonably attuned to make a judgement on an organisation. My view is that Nirvana is first class.

I'm looking forward to travelling with them again to IRONMAN Portugal in October.

It is already the third time I use Nirvana service for an Ironman race. I met different people from their team and I can confirm they are all great, kind and always available to help. Also this time the experience with Matt, Sam and John was unforgettable: thanks for taking care of me before and especially after the race...love you guys. I'm definitely going to use again Nirvana next year on every Ironman race I will join.

A fantastic experience using Nirvana for IM Copenhagen with Harvey, Callum, Rob (and the bike mechanic who I didn’t meet but whose expertise I made the most of). It’s expensive but so worth it - they literally took care of EVERYTHING from the moment I landed to the moment I left and accommodated some very last minute airport transfer requests. Really grateful, they took all the stress out of an already nerve wracking event. Thank you! Liz

I cannot say enough good things about Nirvana. Their choice of partners, attention to detail and going the extra mile are exemplary. Thank you, Elliot, for putting me at ease, taking care of all the stressful bits, and making my Ironman experience enjoyable and memorable. It was a real pleasure meeting you and I hope to see you at the next event. Thank you for really going the extra mile, and then some!

I had the benefit of Nirvana's support for my first IM in Copenhagen and it made all the difference to my overall experience. The team were friendly and supportive and the service they provided really helped to reduce stress in ways I hadn't even anticipated (which was quite high on the basis of me being an autistic adult travelling on my own to this event!) Would highly recommend and will be using them for my next one.

I am very pleased with the service. I will definitely evaluate your services even for future races.

I payed 250 Euro for more or less nothing. Nice & friendly guys but nothing else. The mechanic mentioned, sorry I can not „repair“ your brake. Due to limited baggage to 23 kg with my fligt, I do not have, brake pads or oil 😂.

Very good and personalised service. Prompt response to my email and text messages. Always attentive to my requests.

I used Nirvana services for travel to IM Copenhagen. Exceptional service from start to finish - nothing was too much trouble. Harvey, Rob, Callum and Julie the bike mechanic were friendly, professional and put me at ease the days before the IM and bike collection post IM was very welcome. Would def use again

Nirvana Kalmar was amazing. Great service. Fun team to chat with. Mechanic was jumping through hoops to fix a couple problems I had on my bike. Could not have been more pleases.