Excellent service from the first phone call until completion of the work. The men were polite, managed to solve unforeseen problems and kept us well informed about what was happening. All this on one... Se mer
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Would recommend to others, wish I had more money I’d would have my whole driveway done by next generation thanks guys for an amazing job
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Due to the weather which NG have no control over the work took longer than should do, Good communication throughout and the end product looks great just waiting for some blocks to be painted due to e... Se mer
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The fitters were very efficient & friendly, the work was done in a reasonable amount of time with the men clearing up after themselves. Good after care as after porch window fitted our front door wou... Se mer
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Företagsinformation
Skrivet av företaget
We offer a bespoke range of high quality resin bound driveways, patios & pathways in 100s of styles designs & colours. Our range also includes Composite fencing, available in various colours, maintenance free & Eco Friendly. Our latest addition to the range is Aluminium Gates, Elegant & Modern for both driveway and pedestrian gateways. Offering security, low maintenance and corrosion resistant. We would love the opportunity to offer you a no obligation quotation, give you advice & answer all your questions
Kontaktuppgifter
25 Butterley Hill, DE5 3LT, Ripley, Storbritannien
- 08000839469
- enquiries@nghomeimprovements.co.uk
- www.nghomeimprovements.co.uk
4,6
Utmärkt
520 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 63 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The installation team was very good
The installation team was very good. We are very pleased with the new patio. It looks very good.
Highly recommended.
21 mars 2026
Omdöme utan inbjudan
Svar från Next Generation Home Improvements
Thank you for your review. We are very pleased to hear that you were happy with the installation team and that you are so pleased with your new patio.
We also appreciate your feedback regarding the sales approach. Whilst we are glad the finished result has met your expectations, we are sorry if any part of the sales process felt too pushy or forceful, as this is not the experience we want customers to have. Your comments will be taken on board and used as feedback internally.
Thank you again for your comments and for choosing Next Generation Home Improvements.
Trades were brilliant
Trades were brilliant. Everything done to a very high standard.
1 februari 2026
Omdöme utan inbjudan
Svar från Next Generation Home Improvements
Thank you for your lovely review. We are delighted to hear that the team were brilliant and that everything was completed to such a high standard.
We really appreciate your feedback and thank you for choosing Next Generation Home Improvements
You will get quality and cleanliness at same time
Wow didn't know what to expect but I am highly delighted they came on time and done a fabulous job can't fault them if I have anymore work done I will have next generation .
26 februari 2026
Omdöme utan inbjudan
Svar från Next Generation Home Improvements
Thank you for your lovely review. We are delighted to hear that the team were brilliant and that everything was completed to such a high standard.
We really appreciate your feedback and thank you for choosing Next Generation Home Improvements
The whole process from start to finish…
The whole process from start to finish was extremely easy and done on time
11 mars 2026
Omdöme utan inbjudan
Svar från Next Generation Home Improvements
Thank you for your kind review. We are so pleased to hear that the whole process was easy from start to finish and that everything was completed on time.
We really appreciate your feedback and thank you for choosing Next Generation Home Improvements.
Functional a beautiful!
Next Generation did a fantastic job with my new driveway, raising the level to avoid me scraping the bottom of my car on a peak in the pavement.
I can now finally get both vehicles onto the drive though I don’t want to as it hides the beautiful resin! Looks the part, also could believe how well it clears the rain and snow.
Had the side path also done now and I’m no longer sliding down it.
Very happy with the service, will be using again.
26 september 2025
Omdöme utan inbjudan
Svar från Next Generation Home Improvements
Thank you for your wonderful review. We are delighted to hear how pleased you are with your new driveway and side path.
It is great to know the new level has made the drive more practical for your vehicles, whilst still giving such a lovely finish. We also really appreciate your comments about how well the resin performs in the rain and snow, and we are so pleased the side path has made things safer too.
Thank you again for your kind words and support. We are thrilled to hear you would use Next Generation Home Improvements again.
Svar från Next Generation Home Improvements
Thank you for your kind review. We are pleased to hear you found the team professional and that they did a great job.
We really appreciate your feedback and thank you for choosing Next Generation Home Improvements.
Everything explained from the start
Everything explained from the start. Work was completed to schedule. Friendly staff no problems. No worries. Drive looks great had several compliments on how good it looks.
5 januari 2026
Omdöme utan inbjudan
Svar från Next Generation Home Improvements
Thank you for your great review. We are so pleased to hear everything was clearly explained from the start and that the work was completed on schedule.
It’s also lovely to know you found the team friendly and had a smooth, worry-free experience. Even better to hear your new drive is getting compliments — that’s always a great sign!
Thank you again for choosing Next Generation Home Improvements.
Can be relied upon.
Good service workmen very efficient and the fencing looks terrific.
5 februari 2026
Omdöme utan inbjudan
Svar från Next Generation Home Improvements
Thank you for your kind review. We are so pleased to hear you were happy with the service and found the team efficient.
It’s great to know you’re pleased with how the fencing has turned out — thank you again for choosing Next Generation Home Improvements.
Where shall I start?
Where shall I start?
I left a bad review 3/4 years ago on Google reviews, starting with the fact it all started with a cold call asking if we wanted a quote for a resin drive, which we did! I dislike cold callers, and the whole experience just confirmed why!
Unbelievably, at the beginning of February, I received another cold call from the same company! To say I was surprised is an understatement... but, rather than reminding them we had a bad experience previously, I thought I'd go along with it, explaining to my husband that I wanted to see how far they would go.
I arranged for a meeting on 4th February, at a time I knew myself and my husband were in, so it wouldn't matter if they didn't show up, as they hadn't the first time.
As it happens, a friendly, jolly guy DID turn up, a few minutes late, but I would never hold that against anyone!
I explained we only wanted a rough quote, as we were getting a few, to compare and discuss.
We endured an hour and a half of a PowerPoint presentation, over-explaining every point. The guy was very pleasant, but it was far too long.
We were advised how much better this company is than anyone else, using quality materials and performing the work themselves, rather than using contractors, as others do!
I reminded him we just wanted a quote, and just for the top, as we had an extremely solid concrete drive, which he checked and agreed was perfect for a base.
Here's where everything became really unbelievable!!!!
Our *tiny* drive was measured.....
*84* sq. meters?!?!
(It only fits one car on and peters off into almost a point, almost triangular, and has been measured at 29 sq. meters by 3 other companies!)
We explained that we have a huge area at the back, which has recently been decked, and that is only *81* sq. meters! The NG guy wasn't interested in looking at that.
Plenty more stories, and some very rough scribbling later, I was advised the cost would be just over *£25000* !!
I suggested our drive and the price were both totally unrealistic, and was told "I'd be surprised" drives often look smaller than they actually are...
Surprised, alright!
Unbelievable!
I was advised there would be another few thousand on top if we HAD needed the concrete base!
I was definitely suspecting he had been sent to take the proverbial, due to my having left a bad review previously!
I was asked what I expected to pay, which is about £3000 to £4000.
He told me this couldn't be done by any reputable company, but that his company would call in a couple of days to discuss and may possibly be able to knock £1000 off.
He left!!
*No call* was ever received, so I couldn't discuss any of this with the company!!
There are plenty of other reviews like mine!
We now have a quote of *£3200* from an extremely reputable and pleasant company, who will create a beautiful covering for our *29* sq. meter drive!!!!!
How can a measurement be given of 84 instead of 29????
And what would a quote for 29 sq. meters actually be??
UPDATE- a day later-
In reply to the owners comments, it WAS a like for like quote, we HAVE a concrete base, the guy quoted for a topping only. He measured our 29sq m drive as 84 sq m. How is that even possible??? Then gave us an extortionate price!
4 februari 2026
Omdöme utan inbjudan
Svar från Next Generation Home Improvements
We are sorry you are unhappy with your quotation experience. However, this is not reflective of the service received by customers who actually proceed with work through our company. We install hundreds of driveways each year, and the majority of our reviews are from genuine customers who have had work completed and can comment on the full experience from installation through to aftercare.
In your own review, you state that you arranged the appointment only to “see how far we would go,” which makes clear this was not a genuine quotation request, but an appointment arranged to test and criticise our company and process.
For clarity, we do not price purely by square metre. Our quotations are based on the full specification of works, including stone quality, design, edging, preparation works and guarantee cover. The quotation provided was for a full installation with dig out and sub-base so we could offer a genuine long-term, guarantee-backed installation. Even where a driveway already has a concrete base, that does not automatically make it suitable for a porous resin surface, as this depends on the condition of the concrete and what sits beneath it. We do not carry out inappropriate installations over unsuitable bases simply to reduce cost.
We are sorry that you felt the presentation was long. However, as a regulated company established since 2010, we follow strict procedures and policies when delivering quotations and explaining our installation process. This is to ensure customers are fully aware of the scope of works, specification and standard of installation being quoted.
Our representatives use professional measuring equipment, and all measurements are checked again at survey stage before any work proceeds. If any concern had been raised regarding your quote, our office is open Monday to Friday and we would have been happy to review the quotation further. We also do not carry out unsolicited cold calling. Our marketing activity is based on opted-in data sources, and where a customer asks for their details to be removed, they would not be contacted again.
Our quotations are based on quality, correct preparation and a guarantee-backed installation, not on competing with the cheapest option available.
Quality work done on time
The work was carried out within the expected timescale, given the weather-dependent nature of the work. The site was generally left tidy before the operatives left. The finished driveway appears to be of a high quality, and the operatives were always courteous and kept us informed of progress.
23 februari 2026
Omdöme utan inbjudan
Svar från Next Generation Home Improvements
Thank you for your detailed review. We are really pleased to hear that the work was completed within the expected timescale and that you were kept informed throughout the process.
It’s great to know the team were courteous, kept the site tidy, and that you are happy with the overall quality of your new driveway.
We really appreciate your feedback and thank you for choosing Next Generation Home Improvements.
Very pushy sales tactics! Watch out!
We had a quote for a resin driveway from this company and it was a terrible experience overall!
I’d advised 3 people (door to door salesman, person that called to book in the quote, and the salesman who arrived to quote on the day) that we’d already had a quote for a tarmac drive, and although I was already sold on the benefits and look of resin from my own knowledge, I wanted something cost effective to tidy up our driveway as this isn’t our forever home. I’d made it clear that I knew resin was a more expensive option, so if it was going to be massively more expensive then I wasn’t interested. They persisted in arranging an appointment, and then spent over 90 minutes in my home talking through an unnecessary level of detail (I really didn’t need to see pictures of your offices!), when I was expecting about a 15 minute appointment for a rough quote based on sizing etc. They then use very pushy sales tactics and offer discounts that have to be accepted on the day and are only offered if you agree to a marketing package which includes leaving a review.
My biggest gripe is that they’re quoting severely over market rate and pushing to make a decision on the spot so you can’t do your own research for fear of missing out on the discount. Thankfully both figures were so outrageous (£39k or £32k if we took the discount and agreed on the spot) that there was no decision for us. For reference we’d had tarmac quoted at £7,750 for the same space, which we’d told the salesman before he spent over 90 minutes in our home.
I have no doubt that they are offering a good product, and the man that came to do the quote was friendly and left as soon as we said no. My bad experience was due to completely wasting our time, the pushy sales tactics and wildly over market rate quote.
I hope by leaving this review it will help others understand the time commitment involved in a quote, and help them to not fall for the sales tactics but instead spend time researching other options and getting comparable quotes.
23 februari 2026
Omdöme utan inbjudan
Svar från Next Generation Home Improvements
Thank you for taking the time to leave your feedback. We are very sorry to hear that your experience did not meet your expectations.
We do always aim to be as clear as possible throughout the quotation process, including explaining how our resin driveways are installed, the materials and preparation involved, and why our pricing may differ from cheaper alternatives on the market. Our quotations reflect the quality of the installation, the products we use, and the guarantee we provide and stand by.
We are sorry if the appointment felt longer than expected or if the sales process came across as pushy in any way, as this is certainly not the experience we want customers to have. Our representatives should always respect a customer’s time and wishes, and if asked to leave, they will do so. We never want anyone to feel under pressure.
We would also like to clarify that resin is generally not intended to be a low-cost “tidy up” option, and it is naturally a more premium product when compared to alternatives such as tarmac. Our aim is never to waste anyone’s time, and we certainly do not push for appointments where the product is unlikely to be the right fit, as that is not beneficial for either the customer or ourselves.
That said, we do appreciate your comments regarding the way the appointment was handled and how the pricing and options were presented. We are genuinley sorry that this left you feeling frustrated, and your feedback will be taken on board internally.
very happy with our driveway.…
The wet weather delayed our drive resurfacing but Next Generation kept in touch throughout the wait. The staff were courteous throughout and very professional.
The resin drive was laid by Jack who was meticulous in his work, like an artist. He was assisted by Alfie.
We are very happy with our new drive and would recommend Next Generation for home improvements.
26 februari 2026
Omdöme utan inbjudan
Svar från Next Generation Home Improvements
Thank you so much for your lovely review.
We really appreciate your patience and understanding during the weather delays, as unfortunately resin installations are very dependent on the right conditions. We are so pleased to hear that you felt kept informed throughout and that our team remained courteous and professional.
Jack and Alfie will be especially pleased to hear your kind comments. Jack takes great pride in his work, so it is wonderful to hear it was recognised, and we are delighted that you are so happy with your new drive.
Thank you again for choosing Next Generation and for taking the time to recommend us.
New Resin Driveway
In October 25 we had a resin driveway done. We were really pleased with the end result. The Groundworkers were extremely helpful. I had a sight problem and they went out of their way to help me leave and enter the house, making sure nothing was there for me to trip over. we would highly recommend them.
22 oktober 2025
Omdöme utan inbjudan
Svar från Next Generation Home Improvements
Thank you so much for your kind review.
We are delighted to hear that you were so pleased with the end result of your new resin driveway. It is especially lovely to hear how helpful and considerate our groundworks team were throughout the installation.
We always want to make sure our customers feel comfortable and supported while work is being carried out, so it means a great deal to hear that the team took extra care to help you safely enter and leave your home.
Thank you again for your recommendation and for choosing Next Generation for your new driveway.
Had a new resin driveway and everything…
Had a new resin driveway and everything went as smoothly as the sales team said it would. The drive looks great. Is easy to keep looking good.
All contactors were polite and professional.
Thankyou.
26 september 2025
Omdöme utan inbjudan
Svar från Next Generation Home Improvements
Thank you for your lovely review.
We are so pleased to hear that everything went smoothly from start to finish and that the installation matched what was explained by our sales team. It is great to know you are happy with how your new resin driveway looks and how easy it is to maintain.
We also really appreciate your kind comments about our lads onsite, We pride ourselves on providing a polite and professional service throughout.
Thank you again for choosing Next Generation.
Excellent resin drive
Excellent resin drive, we were kept informed on what was happening and would be happy to recommend Next Generation.
12 februari 2026
Omdöme utan inbjudan
Svar från Next Generation Home Improvements
Thanks for your review, were so pleased your happy to recommend us and are happy with your installation. Thankyou
All the staff from Next Generation
All the staff from office, sales and installers were very helpful polite and respectful at all times. They cleaned up properly after each stage of the installation. Very pleased with everyone who we dealt with. Excellent job all round even though the weather was against us and caused several delays but completely out of their control.
16 januari 2026
Omdöme utan inbjudan
Svar från Next Generation Home Improvements
Thank you so much for your kind review.
We are delighted to hear that you found all of our team, from the office staff to sales and installers, helpful, polite and respectful throughout. It is also great to know that you were pleased with how the team kept everything clean and tidy after each stage of the installation.
We really appreciate your patience and understanding with the weather delays, as unfortunately some parts of the installation are completely dependent on the right conditions. We are so pleased that, despite this, you were happy with the overall service and finished result.
Thanks for choosing next Generaiton Home improvements Ltd
Excellent service from initial meeting…
Excellent service from initial meeting through to fitting of my front door, I would highly recommend Next Generation Home Improvements.
24 november 2025
Omdöme utan inbjudan
Svar från Next Generation Home Improvements
We are so pleased to hear that you were happy with the service from the initial meeting right through to the fitting of your new front door. It means a lot to know that you would highly recommend Next Generation Home Improvements.
Thank you again for choosing us.
Quality bound resin driveway install.
Quality bound resin driveway install.
The communication of Next Generation is always polite, courteous and every stage is explained fully and timely.
Everyone involved, from initial enquiry to after sales care are keen to ensure everything runs smoothly. The fitters are on time, polite, neat and tidy and do a great job. The driveway finish is impeccable and really stands out!
28 januari 2026
Omdöme utan inbjudan
Svar från Next Generation Home Improvements
Thank you so much for your wonderful review.
We are delighted to hear how pleased you are with your new bound resin driveway and the service you received throughout. It is great to know that our communication, explanations at each stage, and aftersales care all helped the process run smoothly for you.
We also really appreciate your kind comments about our fitters. Being punctual, polite, neat and tidy is something we pride ourselves on, so it is lovely to hear this was reflected in your experience. We are especially pleased that you are so happy with the finished result and that your new driveway really stands out.Thankyou for choosing us.
New resin driveway
Very good communication from start to finish. The workers on the days they were there were very polite and respectful to us and our neighbours. We will be using them again.
12 januari 2026
Omdöme utan inbjudan
Svar från Next Generation Home Improvements
We are so pleased to hear that you were happy with the communication from start to finish and that our team were polite and respectful throughout, both to yourselves and your neighbours. We always aim to provide a professional and considerate service at every stage.
It means a great deal to know that you would use us again. Thank you for choosing Next Generation.
Very customer focussed…
Very customer focussed from the start to the completion of the journey. No pressure, no hassle. All of their staff (from the guy who dropped off a leaflet, to the teams who completed the work, to the people in the office) have been fabulous, friendly and helpful. I’d have them back in a heartbeat for any other work that I need to have complete.
10 november 2025
Omdöme utan inbjudan
Svar från Next Generation Home Improvements
We are delighted to hear that you found the whole experience customer focused from start to finish and that you felt there was no pressure or hassle throughout. Providing a friendly, helpful and straightforward service at every stage is exactly what we aim for.
It is especially lovely to hear your kind comments about everyone involved, from our leaflet team to our office staff and installation teams. We will be sure to pass your feedback on to them.
Thank you again for choosing Next Generation. It means a lot to know you would have us back again in the future.
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