Newegg Omdömen 161

I purchased Malwarebytes Premium Security (3 Device / 1 Year) from Newegg.com, and it has been a complete waste of money and time. Because I had an existing subscription, I couldn't download the new one. All that was needed was to resend the key to a different email address—a simple fix that Newegg refused to handle.
The "Support" Experience:
Slow & Unhelpful: It took 5 days for an initial email reply, only to be told I had to contact Malwarebytes myself.
Seven Days of Runaround: After a week of back-and-forth emails, they finally told me they "could not help" because it was a third-party purchase and couldn't be on my existing account.
Insulting Resolution: Instead of a refund for a product I cannot even download, they offered a $5 credit.
I will never shop at Newegg again. If you need software, buy it directly from the developer so you actually get what you paid for.

Purchased a motherboard off Newegg in December 2024. In the fall of 2025 it was determined to be defective by a reputable computer service organization. I contacted the seller and I arranged to have it sent back for repair/replacement. It cost me $100 to send the parcel to the address provide only to have it returned 2 months later stating it was not picked up. The seller is saying not his fault but it clearly had the correct address provided and the parcel delivery shows it was delivered but not picked up. Now my only option is to ship it again what at this point. Will cost me close to the value of the item.

Completely unhappy and would not recommend Newegg!

I returned some memory because one of the modules was dead, I wanted a replacement not a refund. They have some in stock but they just gave me a refund.

It cost me double to get the same type of memory. I may as well just kept the memory. and gone somewhere else to try and buy a single memory stick.

I am writing this review after attempting, for the fourth time in less than a year, to place an order with NewEgg only to face consistent and repetitive systemic failures. My issues with NewEgg's order processing and payment authorization date back over seven years, and they remain unresolved.

The Recent Incident:
This week, I attempted to purchase a birthday gift for a friend. Despite having sufficient funds and credit available, NewEgg’s system repeatedly declined two different cards—both of which are known to be active and fully funded. After multiple denied attempts, the order was eventually cancelled by NewEgg's system.

The Immediate Comparison:
Immediately following the cancellation, I switched to Amazon.com. Using the exact same card that NewEgg’s system rejected just minutes prior, I was able to purchase the identical item, and in this instance, found it available for a lower price. The final and most compelling failure for NewEgg? Amazon delivered the item to my friend in under six hours from the time I placed the order. NewEgg was still struggling to process the payment that Amazon had already successfully executed and completed fulfillment for.

The Bottom Line:
This pattern of incompetence and system failure is unacceptable in modern e-commerce. Due to these chronic issues, NewEgg has lost over $400 in recent potential sales from me alone, business that was immediately transferred to reliable competitors. The time, effort, and continuous hassle required just to place a single successful order with NewEgg far outweigh any perceived benefit of shopping there.

I strongly advise others to consider the high likelihood of frustration and delayed purchases when using this platform. I regret that I will no longer be using NewEgg for any future electronics purchases.

Order was delayed from 2 days to 8 days and it was guaranteed to come by 2 days. Terrible customer service and delivery.

Very fast to sell but terrible customer service.

Newegg is really good when it comes to things they sell themselves, never had a problem. When it comes to third party vendors it's less of a sure thing, I've had occasionally had problems with items, for example I received fans as new when it was obvious that they had been used before.

Prebuilt computer that overheats with other problems and could not get any help from newegg.
Really fast to sell you a computer but bad communication, or quality control.
Buy parts from them maybe. Anything prebuilt ....NEVER AGAIN

Do NOT buy from them. You will get scammed!
They work with third party vendors that they do not vet and then let them scam you. We bought from a vendor on their site called SnowBell. They said they delivered the computer and left zero proof of delivery. Just a link saying the date of delivery. We never received it and Newegg will not refund us.

Newegg has awful customer service and does not vet the equipment they sell. I had an awful experience and will never ever give Newegg my business again.

I am very disappointed in Newegg. I purchased a Windows 11 Pro DVD which installed and worked fine until the latest windows update which deactivated Windows on my machine. After numerous tries and internet searches I eventually called Microsoft Help. They told me that the Product Key has been attempted to be used on more than just several computers and there was nothing they could do to reactivate it on my machine. I contacted Newegg and was told "That's impossible, the product came from Microsoft directly." I would think Microsoft would know what they are doing. Even if the DVD came from Microsoft it won't stop anyone from selling the Key to more than one customer. I was told they were going to have their techs check it out and get back to me. I haven't heard a word from them since. I have tried emailing their customer service but no response. I don't trust Newegg any more. I will be filing a formal complaint with Microsoft snitch line. I think Newegg will not appreciate having Microsoft contact them in this regard since what they have done is illegal. I will keep everyone posted on this.

J'ai acheté deux produits; un bloc d'alimentation de 850 watts et une carte graphique, j'ai reçu mon colis très rapidement. Je ne comprends pas les mauvaises notes concernant cette boutique en ligne.

Ordered a desktop which was actually sold by Deal Targets via NewEgg.ca. The wrong item was shipped (a crappy laptop). Had to return the laptop and was immediately told that they had to receive the wrong item before they would ship the correct item (with a comment "if in inventory"). No surprise, when the wrong item arrived at "Deal Targets", they did not have inventory and refunded. An obvious Bait and Switch scam, take your money, ship any old crap and then wait until you have returned the crap and then refund you. No intention of actually delivering. Obviously will not be buying from NewEgg.ca again.

When you deal with an outfit such as Newseed and take returns and resell them on Amazon you are as scammer as the Newseed outfit

Beaucoup d'arnaques sont présentes sur le site

Ordered a UPS sold and shipped by Newegg. Specifically ordered because they showed "Order in the next XX:XX amount of time and receive by tomorrow". The next day I receive an email saying there has been a delay but no eta on when it will ship. And the order cannot be canceled. Called their customer service and they didn't care at all and took no responsibility for their claims. Over promise under deliver.

Newegg dragged their feet on response times to BBB complaint, allowing the refund period to close. Now they will not refund a broken motherboard they sold me. Avoid newegg, shop local.

I don't know know why ratings are so low for this company. Only had excellent service and prices are the lowest. For sure, I always try to buy from local shop first, but for online PC parts retailer? They are number one in Canada. Maybe they confuse them with the US one, or they bought from the marketplace. I once bought from the marketplace, got sent a fake WD SSD (even said Western Digital on the box!). You know what they did? Sent me a prepaid shipping label and gave me full refund!!

I'm very surprised to see such a low rating for Newegg, but I expect a lot of this is to do with third party sellers the same ones you can find on Amazon and Best Buy and other places. I've been shopping with Newegg since 2007. That doesn't mean I buy everything I want from them, but they're always one of the top 3-4 vendors I'll check for pricing and when I do I always toggle ON the setting SOLD BY NEWEGG which immediately guarantees I'm buying directly from them. Over the years I've bought 4K UHD PC drives, computer graphics cards, CPUs, RAM, motherboards, fans, cables, adapters, hard drives and even WiFi routers. I've never once had an issue with the products I've received or with Newegg. Thousands of dollars over the past 15+ years and never a single issue. I've helped friends build their PCs and upgraded mine multiple times, in fact I'm shopping for a new graphics card right now and they're leading the pack for the 4060 Ti card I'm looking for.

I bought several items from this scam of a website a few years ago, one came damaged and others didn’t arrive at all. I had to deal with customer service a lot, and they were absolutely worthless; unhelpful and rude. The amount of work I had to put in in order to have a damaged item replaced (even though I ended up buying the replacement elsewhere) and getting a full refund was far too much. About halfway through the process I resorted to getting help from the BBB and PayPal, which I believe only worked because PayPal was able to directly pull money from the company for me.