Network Rail - People & Leadership Development Omdömen 

It is taking longer for my daughter to get from Manchester Airport to Wigan than Istanbul to Manchester. Our rail network is atrocious and embarrassing. Train driver on 60000 per year and no trains absolutely disgraceful

Awful company. They don't provide anything for the public

My uncle has stayed within a station house for over 50 years. Portfolio managers are appalling due to lack of communication and maintaining their houses occupied. I have numerous photo evidence and large volumes of emails sent requesting repairs over last few years. Even by copying 3 people within emails from property team in Scotland they are very poor at responding. Sadly my uncle has had to move out his home after over 50 years due to no insulation, badly rotted windows and doors. Even local council and social work were appalled at their lack of repairs and poor communication. My uncle has had to move out the property after all these years due to poorly maintained cottage. Even now after serving termination notice we still receive poor communication from property team to hand keys back. Would never recommend property team in Scotland as 3 portfolio managers are very poor at communication and not following through with repairs that was needed to keep cottage weather tight.

Total disregard for people living in close proximity to their railway lines!
Noise disruption all night with no prior consultation or common courtesy to notify us of the planned work !

Utterly arrogant, dismissive and inconsiderate. Useless customer service. No real solution to the problem because they're sitting atop their unreachable heights of zero accountability. Typical British arrogance

Today was the latest in a long line of complete failures of competence by network rail that directly affects my life and thousands of fellow commuters.

I live in Welwyn garden city and have the misfortune of needing to commute into london. I’m 2024 I must have commuted 2-4 times a week say 30 weeks so at least 70-80 times.

Of those it’s hard to say precisely but I would say fully 1 in 8 trains were not just late they were flat out cancelled at the last minute.

I find this shocking.

There is no Practical alternative for the majority of commuters into central london to the train and public transport. Driving is ridiculous because of the extreme traffic (last I read london had the slowest traffic in the world - now even worse than LA). Therefore I believe rail track operators and rail operators have a special public duty to provide reliable services.

I would say ⅔ of the cancellations were due to issues network rail should be responsible for. Including countless points and signals failures, multiple instances of track problems and even today the old cliché, leaves on the line!

While I can accept occasional issues with any equipment the sheer frequency shows absolutely clearly that network rail has NOT invested in new infrastructure.

While I will grudgingly accept “free at the point of delivery” public services being shoddy eg NHS, I refuse to accept his as I along with everyone pays some of the most expensive rail fares in Europe for a shocking level of service.

Clearly they gave away our money to shareholders instead of reinvesting in infrastructure. At the cost of our collective stress and indeed damaged careers and missed appointments.

If I were this unreliable, I would be fired by most of my clients. Rightly so.

If I had any choice at all I would not only fire these people, I would sue them for the sheer stress caused by trying to use - indeed being forced to use- their incredibly poor service.

The sooner somebody replaces this shower with something competent the better.

Disgracefully disorganised, arrogant and incompetent company ruining the lives of thousands around the country on a daily basis due to neglect.

Hi
This company only recruits English people and never provide feedback
Spoken with staff they are said
"We likes taken on local people"
It is true ass all English getting jobs there in Manchester in head office all people who was born here
I have been all the time rejected

What are Network Rail thinking? On Remembrance Sunday (10th Nov 24), whilst many people including disabled veterans are travelling on the trains to pay their respects, Network Rail are planning extensive network disruptions to do maintenence, increasing travel times and the use of buses by disabled veterans. What idiot in Network Rail authorised this Sunday of all Sundays to carry out maintenence. No wonder they are struggling to keep customers or the general public happy with their service. They need to employ people with a common sense of decency and who can make correct decisions.

I was recently travelling with my 87 year old mum from
Paddock wood to Canterbury. My mother is a little unstable on her legs sometimes and I asked at Paddock wood if a guard could help if needed. The guards were amazing both on the outward and return journeys. I wanted to say a huge thank you to all that helped. Everyone was friendly and seemed to go over and above their duties.

I live in sheltered housing flats at ponterfract ponterfract baghill tuns at back of some flats near ours they were strumming the grass at 22.45pm tonight I rang rail track and complained they said well gor saftey it has to be done at night well if that's case.
From what I can gather trains go from monkhill to baghill.
Do they could stop trains for a few nights if that's case let prople get off trains at monkhill and pick their cars up from there we only have a few trains a day coming from baghill I'm not stupid ive researched it I was absolutely livid

Someone hit by a train in Oxford area today, leaving all trains cancelled. Really sad that someone was struck and hoping they are OK. This unfortunately is a common occurrence. I would very much like to know what Network Rail are doing to safeguard passengers from trains. Whether the person today meant to be on the tracks or not, it's far too easy for anyone to access. Late services and cancellations and reduced services leads to overcrowded trains and platforms. It's a wonder it doesn't happen more often

Terrible neighbours. A gentleman came out to control the weeds that were encroaching on my property in autumn. He said to get back in touch in spring as that was the growing season and best time to race. I did as I was advised, only to be met with spoiling behaviour on their behalf. They won’t do anything, despite their invasive weeds that have destroyed several fence panels and even the concrete fence posts ! And they are pushing up in my garden and even through concrete paths around my house. Apparently I can’t go on their land go tackle it but since they won’t do so, they advised me to pour weed killer over my 6 foot fence to deal with their weeds for them. And deal with their weeds on my side while I’m at it. Or get a contractor in at my expense to deal with their invasive weeds. They asked me to send pictures of the damage and then backtracked and said I’d have to start a new claim. Why send photos then? Illogical. This all did appear to be contradictory to their policies advising to be good neighbours. The worker who came out in autumn was a nice guy and logical. Customer service executive and the maintenance manager that they liaised with were just terrible and service was rediculous. Really truely terrible. Had a problem recently with energy supplier and experience was worlds away with their efforts to help and so appreciated, but this experience with this company has taken so much time and has been so incredibly stressful. Terrible

I could not be happier with the service and kindness of Network Rail staff today in particularly Asenay Ali. I slipped 3 discs in my back and he went above and beyond to help. Thank you 🙏

Trains always late cancelled or drivers just don’t show up. Shambolic service!

Network Rail have felled a number of trees alongside the rail embankment in SE12 over the Easter holidays, despite it being nesting season and other animals producing young, such as fox cubs. Neighbours were not informed about the tree felling, only a notice of essential works to secure the embankment.

I believe that Network Rail have a commitment to 'managing lineside as an asset, improving communication with nearby communities and leading cultural change within Network Rail around valuing nature and the environment'. According to Network Rail's response to the Varley report, there is 'a suite of template notification letters and leaflets to ensure that lineside neighbours and stakeholders are kept updated both before and after work takes place to manage vegetation on the railway. Examples of best practice communication ... have been produced.' These may well have been 'shared with the route teams [to] set a clear and consistent standard for vegetation management communications' but they certainly haven't been employed here.
Not only were there bats, foxes, birds and other wildlife living in and around these trees, but the view from several houses on the street now goes straight through to the depot, which will be to the serious detriment of residents' wellbeing. I can't imagine the mindset that would deem it appropriate to undertake this kind of work without any consultation or at the very least notification of such an extreme step.

A number of neighbours have complained to the Network Rail executive, including the Biodiversity Manager and PR Manager, we were informed the trees were either dead or dying, yet photos taken at the time show healthy trees being felled. We have also contacted our local MP and Councillor. Trees are still being felled this week and we are yet to get a satisfactory answer as to how this devasting damage to this rich habitat will be offset. Ironically Lewisham Council are proposing to make this a nature trail.
NOT GOOD ENOUGH!

Unfortunately one of our students threw a bag of shopping over a bridge in south wigston today, rang Network Rail, not expecting any help , but a very helpful, polite man said he would see what he could do. Not only did he get someone to retrieve the bag but delivered it back to our school by another lovely helpful man. A huge thank you for amazing service .

Disabled Harassement. This company have over the last 3 years bullied and harrassed my vunerable extremely ill disabled mother. They are experts in bullying an elderly lady and have absolutely no morals to speak of. If you write to them and have the evidence to show, it is ignored so they do not have to address their behaviour.

I wish I could 0 stars. Despite many complaints about Contractors working for Network Rail at Tulloch Station in Scotland including HGVs blocking access to resident homes, dangerous driving and large amounts of litter being left, nobody ever came back with a solution. Lots of half hearted apologies but the same issues just keep occurring. Now our tarmac access lane is subsiding to due to weight and volume of contractor's vehicles and Network Rail don't care-- that is until one of their vehicles get stuck or damaged!!!!!