Network Homes Omdömen 

Raises service charge from £2000 to £3000 in a year. We have no facilities in our block, no concierge, no communal room, no gym, swimming pool. And it's filthy. They charged £30k to repair a gate that costs £10k new. It should have only cost us £6k with a direct repair contract yet they went with their own and cost us £30k.

They claim to be a charity, but what charity robs it's own people to the point where they are in poverty. It's ok for them though, they have lofty six figure salaries.

Network Homes (now SNG) is the housing association owning the development called “Faber Green” built by Howarth Homes in Northolt UB5 West London. Most flats here were sold based on shared ownership scheme. The local Ealing Council has ordered in the planning decision soundproofing for the noise sensitive rooms in this development to have an enhanced value 5DB above the standard. Looks like in spite of this Howarth Homes did not install a separate acoustic resilient underlay in the floors, lying instead 2mm thin vinyl floors directly onto the cement screed without any underlay in the living rooms. Even if the vinyl flooring (by itself) should do 17DB sound impact reduction it doesn't help much in reality. You can still hear clear footsteps from the flat above. The floor thickness seems to be very thin and the finished floor level inside the living rooms is below the balcony decking level outside. Hence looks like the originally designed floor thickness has been reduced and small ramps/ slopes have been formed between living rooms and the balconies (for disabled people) to adjust the finished floor levels height difference (which by default should be on the same level instead). Floors in the bedrooms sound like not being soundproofed neither. You can hear every footstep from the flats above and all other activities' noise. It’s not possible to have a quiet enjoyment of the property neither to relax or rest properly due to the constant noise pollution from the flats above. Floor slabs vibrate like drums from footsteps/ walking. This is not what you consider to be enhanced soundproofing. Site Sales were advertising this development during the sales process as “sanctuary of the day”. In opposition to that the noise coming throughout the floors makes the space in here being very unfriendly. This affects resident's well-being and causes a lot of stress. As mentioned earlier most of these flats were being sold based on shared ownership scheme. It doesn’t mean that buyers who have less money deserve a poor construction design. We are human too. And it has nothing to do with my neighbours who live above me, they are really nice. Most people who live here (excluding the top floor residents) do experience identical issues. Balconies have 10mm wide gaps between decking, and there are no solid soffit/ underside balcony panels. It causes overlooking. All the dirty water and debris from the balconies above flows down throughout the balconies gaps below making clean laundry dirty again and not allowing to enjoy balconies here neither to keep the balcony furniture clean. The gentleman from Howarth Homes (who is a member of inspection team visiting recently Faber Green flats for End of Defects inspection) is telling residents that these soffit panels don't allow water drainage). These soffit panels are "U" shape profiles in section, set usually with small 1 or 2 degree angle, hence they do allow water drainage and flow along "U" shape channels inside. Apart from that if these products are on the market, and they are being specified by architects (so many existing balconies in other developments have these fixed from the underside) then it proves that's not correct, as these soffit panels do allow water drainage and are certified products. So, rather than installing missing underside solid balcony panels SNG is asking instead the residents to refrain from watering plants on the balconies. This is a joke…

Where do u want me to even start the most worst housing associate I have come across I mean what going to take u to take people seriously another accident or are you just waiting for someone to take their on life’s cause the neglectful repair u can’t carry out mentally draining seriously act professional or shut down my lift goes out of service every single week living me physically in pain while carrying a 1 yr old up on the 6th floor it’s been weeks now but the compulsive lies upon lies this housing association can come up with is unbelievable either act professional or get us out of ur new built broken building

Anti social behaviour team are absent but still expect to get their wages ?
Wasnt the Network CEO Helen Evans ( referred to in a complaint about Network on google and trustpilot ) - the same person who ran Grenfell Tower for many years and then tried to hide it ? Just wondering...

Agree with previous reviews. There is something seriously wrong with this entity. I have emails going back for years on multiple issues. They ignore complaints even when they are related to terms of housing contracts by passing you from one person to the next in the hope that you will give up out of frustration. Housing Tribunals are the only way to go with this lot. (To clarify regarding the misinformation from Network Homes below my initial complaint was 2018 lol)

expect lies and incompetency, be very cautious and prepared to deal with their dishonesty.

If I could give zero I would, my toilet unexpectedly started over flowing this evening, had to turn the water off by the mains to stop it, rang the out of hours emergency to be told no guarantee anyone will attend and suggested for me and my children to use a bucket. Disgusting

Absolutely disgusting, worst than brent council, I reported a repair THREE YEARS AGO, they have yet to fix it my celing in the living room is leaking when it rains there are flies flying around the damp area it is affecting my mental health.I have complained have been given compensation, some clever someone in the department overpaid me compensation they are quick to threaten legal action for the money back but still ghosting me on the work that needs to be done

This housing association is a joke my housing disrepair claim was settled in October last year we are now 6 months on and not one repair has been done they fob you off each time they speak to you and if I hear I,m sorry you are going through this one more time I,m going to stick my head in the oven pull your finger out !! I am living with mouldy windows a massive crack in the wall upstairs , a floor that needs replacing upstairs a kitchen that is,nt fit for purpose they are a joke !! They have far to many properties and no money to maintain them but the rent still goes up every year and we are just expected to live in these disgusting conditions!!!

Absolutely disgusting company, treat tenants so poorly.
Iv been left with no running water and three children in the property,
Constant leaks within the property, iv been left with mould, flies, damp and wood rot.
My mental health has seriously declined.
And no one cares.
You should be ashamed! I wish I was never offered this property!!
I cry myself to sleep at night.

Please guys do yourself a favour and stay away from them. Don’t buy from them. Service charge raise from 110 to 190 in 18 months. Very poor service and luxury service charge.

This company can improve by re-wording the tenancy agreement on succession. My father had fallen very very sick and I had to give up my own place to look after my father, he has carers coming in to the home 4x a day and I have gone through huge amounts of trauma and issues trying to look after my father. After being told my father has weeks to live I contacted the housing association to find out what my rights were in regards to being able to succeed the property, the neighborhood officer had no compassion what so ever. The agreement states if there is no spouse to succeed the tenancy a family member can succeed the tenancy with all relevant proof which is obtainable on my part (no mention about the amount of bedrooms the property needed in order to succeed ), I was told that my application for succession would be rejected by the neighborhood officer he basically said I'm not entitled to succeed the tenancy as it was only a 1 bedroom flat. If my dad has a partner then the partner could succeed as they are able to share that 1 room. I could only succeed if my dad had a 2 bedroom 1 for me and 1 for himself- what part of this makes sense? Obviously he had a 1 bedroom property why would he have a 2 bedroom in the first place? He wouldn’t have been entitled to a 2 bedroom property anyway and he wouldn’t have got a 2bedroom even if he had applied for me and himself I had to go there to look after him due to him being terminally sick and give up my job too i was advised to sign up to my local authority and claim homelessness. So not only do I now need to deal with my dad and make traumatic arrangements I now need to also take on the stress of finding somewhere to live whilst grieving. They DO NOT CARE

A full thirteen months after first visit to inspect leaking kitchen ceiling and despite numerous follow-up reports, nothing has been done and I'm catching rain water in a plastic washing up bowl on my cooker. The floor at the other end of the room is covered in water which is destroying flooring and floor base. They are clearly waiting for the ceiling to fully collapse and destroy my cooker, boiler and appliances before they do something other than apologise and say they are receiving a high volume of reports. If they actually responded to the reports, it might be a very effective way of reducing the volume. It's incredible how they expect us to live.

I lived in a Network Homes property for 3.5 years and the studio itself was lovely! The guys on reception were always very friendly and helpful and would often go out of their way to help. My rent was reasonable and although I’d get a slight shock every 12 months when my direct debit went up, it was actually very reasonable increases based on the market.
However, my repairs were never done. All issues which I’d learnt to live with or fixed myself. For example I’d emailed in 2020 about having my balcony door repaired but because of the pandemic it was unsafe, then it was unsafe because there was a fault with all balconies, then I just gave up and learnt to live without a balcony. Up until this point on balance I’d probably still have given 5 stars.
Then in 2022/23 there was an issue with the boilers meaning my heating went off altogether but my bills were 500% higher. The issue was never rectified despite lots of periods without hot water. So I moved out in August, and it’s now three months later and I still haven’t had my deposit returned.
I had agreed to pay for a broken toilet seat and a new cord for the blinds - because they can’t decide how much these things cost they’ve decided to just not give me any of my deposit back.
I initially thought it might take a little bit of time to source the new items, but there’s a new tenant in the flat so these items must have been paid for. Overall I’m just really disappointed. I always paid my rent on time, took days off work to let contractors in/ do flat inspections, and did my best to look after my lovely little studio.
They haven’t responded to my emails or my request through the deposit protection scheme site.

Oh gosh-I don't know where to start.
So many reviews on here have already said it for me-esp that if there was a zero stars option I would have gone for it. I have been a tenant since 1992 & the following accounts are examples of many over the past 32 yrs.

Home maintenance & repairs are a nightmare-& trying to actually GET any done is stressful and frustrating.
I've been left with a 6 foot gaping hole in the roof after strong wind lifted a raft of tiles off. There was nothing between us & the sky except the bedroom ceiling-that wasn't classified as an emergency. I had an email battle for weeks regarding it & got nowhere-6 weeks I waited, during which time there were high winds & heavy rain.
My son had to go in the loft & try to mitigate the damage with bubble wrap, dog towels & buckets...no one came no matter how I begged & explained over & over.
I came close to a nervous breakdown.

It starts with phone operatives - some very nice, but bad is very bad.
They make judgements ( wrong) about the true nature of a repair need, eg, whether THEY think it's an emergency, which has happened to me more than once resulting in further damage to the property-water running through the ceiling, water trickling out in the cupboard under the sink, the threat of 2 wks with no hot water - in the winter.
I've been told to take photos of leaks & damage & send them in! Why the hell should I have to take ruddy pics to prove leaks & holes.

They never send surveyors to assess anything-you just wait for a contracted worker to turn up & see what needs doing & then going away if they "haven't got the part"

Add to this the fact that NH -in my area-east Herts, uses the same contractor year after year, despite the fact that they employ poor standard staff-EVERY plumbing repair in the last year alone hss been botched & a return visit necessary-in some instances a plumber has made a leak worse - a leak under the bath needed 7 plumber visits to fix-7!
The bathroom stank of mould because of the repeated hash ups & every plumber that turned up complained about the last, then proceeded to exacerbate it-at our expense - once again, photo of the filth running down the wall & hole in the ceiling requested by NH.....

NH allows this to go on & on because it's cheap-incompetent tradesmen,using the cheapest materials possible.
In my experience anything that's installed be it doors, windows, bathroom, kitchen, smaller stuff like taps, handles etc are always the 'value' version.

Every time I have to rebook a repair due to the failure of a technician to fix something it's "raised" as a new job & the cycle begins all over again.

The soffits on my house are filthy, split & rotten & when I called & asked when they were due to be sorted out I was told that "we don't do cyclical maintenance any more" ...they asked for a photo....I emailed customer service & was told that the soffits will be sorted during their cyclical maintenance works....

Tenants are not supported, not protected - I have never/ do never for one minute feel that NH have their tenants' wellbeing comes before money-otherwise we wouldn't always have the cheapest possible option, lowest standard of work in return for the rent we pay.
If NH was a charity, maybe there'd be justification for our 'store brand' service. Although I do think that a charity would want to supply ppl with better than worse.

We have no option to engage with higher management level staff-they are removed, inaccessible, unaccountable.

Rent goes up, service & standards go down.

I do not feel safe in my home if there's an emergency issue - I really don't.

In my search for apartment, I have met many but one person stood out for me in Network homes and his name is Sani.

From the time I began the apartment search through the whole renting process he was really dedicated and committed to ensuring the whole process runs out smoothly.

I must commend his work ethics and customer service satisfaction which is top notch.

I highly recommended Sani, he was exceptional and instrumental in this process.

I have been trying to get a refund of £250 since June. Their service charge refunds department cant process a simple refund. No communication or action in weeks despite a lot chasing. Total shambles of a company.

STAY AWAY.
If I could put -100 stars , that still would NOT be enough for that SCAM & a FRAUD of the company. Now they are called SNG .
Expect constant increase in service charges without ANY proofs but with plenty of bullying and threats. And when you ask questions to provide proofs to their claims - SILENCE mixed with lots of lies and nonsense.

Everything else about network homes is 5Star apart from
The after-sales service is extremely unsatisfactory. I purchased the flat through shared ownership in April 2023 and have been experiencing issues since the home demo was provided on day one. I have reported these issues via emails and calls, but as of September 2023, I have received no response.

I was looking to rent a garage, the process of registering for one was clear and easy, as garages became available, they were offered to me by email with details of where to obtain the keys for viewing,
the staff were fast to offer another when the first was not suitable, the second garage offered was in the perfect location, and benefited by having a brand new high security door and frame - at a great Low Monthly rent.