Bought another set of these top quality Bowers & Wilkins P5-S2 Headphones. Advertised as Refurbished but actually Brand New, must just be old obsolete stock as I bought my original pair over 10 years... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Wow is the best way to describe my experience. Always apprehensive about ordering reconditioned equipment. But orderedit Sunday night and got it Tuesday. Looks brand new fantastic refurbished job and... Se mer
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Update: There were a technical problem on our side. Emails from the seller ignored by our IT, they just stopped before my inbox or spam folder. After checking with IT tema the emails are arrived so... Se mer
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Ordered a Dell XPS 17 laptop from NDC. Arrived promptly, but I had cause to return the item & request a refund. Communicated with NDC sales via email, whom also responded promptly. Sent the unit back... Se mer
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Företagsinformation
Om NDC
Skrivet av företaget
Looking for a great value Dell Laptop?
We sell Dell XPS, Precision, Alienware, G-Series, Latitude and Inspiron laptops, all at prices well below the standard RRP.
We also stock a huge range of accessories, peripherals and OEM components, so if you prefer to do your own upgrades & maintenance – or if you’re just expanding your setup – we’ve got you covered!
WHY BUY FROM US:
• We have over 20 years of experience in the IT industry
• All the items we advertise as being in stock are owned and held in the UK, by us, ready to ship. We do not drop-ship, advertise “ghost stock” or stock owned by other companies
• Express delivery available for all items ordered online
• Discounts available on trade / volume orders
• We are a Top-Rated Seller on eBay with Positive Feedback of 99.7% and Feedback score: 145,000+ (as of 2023)
ABOUT OUR REFURBISHED LAPTOPS:
Our stock comes directly from the original manufacturer. They have been returned to them for a variety of reasons, sometimes simply because they are unwanted, meaning they often arrive in unused condition.
Regardless, they are rigorously tested by our in-house engineers and – if necessary – refurbished to the highest possible standard. The refurbish process involves a full data clean and re-installation of the operating system, so your new laptop is as close to shop-new as we can make it!
Any cosmetic or mechanical issues that cannot be rectified are always clearly described on the product listing, enabling you to buy with confidence.
So why not treat yourself to a laptop that has had a second Quality-Control check, and save money in the process?
Kontaktuppgifter
4 Redgate Lane (Copping Street), M12 4RY, Manchester, Storbritannien
- 0161 327 2457
- sales@service-x.uk
- www.ndc.co.uk
4,7
Utmärkt
239 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Correct products delivered promptly at…
Correct products delivered promptly at a good price
28 april 2025
Svar från NDC
Hi Joe, thanks for the kind review. Glad you're happy with the products and service!
There were some scratches and damages…
There were some scratches and damages on the USB port and the right corner of the keyboard cover. Additionally, the design of this keyboard panel — Dell Inspiron 7610 3-Fan Palmrest & US/INT ENGLISH Backlit Keyboard (Part Numbers: 0YRKJM + 055P41, Y19M1) — has a slight shade difference compared to the standard one.
1 april 2025
Svar från NDC
Hi Masi,
Sorry to hear that you haven’t received a palmrest in the best condition on this occasion. Although we do our utmost to ensure that all of the stock is in perfect condition, the odd one occasionally slips through the net. We receive thousands at a time so unfortunately it isn’t practical to check every single unit.
With specific reference to what you said about the shade of the unit, please be aware that Dell use different factories to have their products made (and often use the same palmrest and/or keyboard across several models and generations) so minor material variance can occur, from time to time.
I can’t find any direct communication from you about this so far. You can always reach out to us via sales@ndc.co.uk with some pictures of the issue, where a member of our customer service team will be able to advise you further.
Kind regards,
NDC
NDC purchase & refund
Ordered a Dell XPS 17 laptop from NDC. Arrived promptly, but I had cause to return the item & request a refund. Communicated with NDC sales via email, whom also responded promptly. Sent the unit back & NDC refunded monies reasonably quickly.
Although I found the goods not up to standard in my case, I felt NDC acted professionally & the transaction met a good standard.
28 mars 2025
Svar från NDC
Hi Martin,
Sorry the item didn’t meet your expectations on this occasion. We’re reviewing the item you sent back to us and amending the description accordingly. Regardless of that, thanks for taking the time to leave us a positive review!
NDC
Good customer service
Good customer service. Answered any queries I had quickly and items delivered as promised.
27 mars 2025
Svar från NDC
Hi Wayne, thanks for leaving us a great review. Glad you're happy with the experience!
Svar från NDC
Hi, thanks for taking the time to leave a review and we're glad you're happy with the product and service!
Rapid and clear communication
Rapid and clear communication, quicker delivery than expected.
3 mars 2025
Svar från NDC
Hi Wendy, thanks for leaving a review. Glad you're happy with the service and delivery!
Excellent Supplier
Easy to order on-line, arrived well packed for shipping.
Exactly as ordered, and great quality.
Unlike many GB suppliers, this Company was willing to service clients in Northern Ireland, and did so ASAP after my order was placed.
28 februari 2025
Svar från NDC
Hi Andrew, thanks so much for the kind review, we're glad you're happy with the service and the products. We have many customers in Northern Ireland, I guess now we know why! Thanks for becoming one of them!
Svar från NDC
Thank you so much for the kind review. Glad you're happy with everything!
Good quality used product and very…
Good quality used product and very quick turnround of delivery. Great price compared t new.
25 februari 2025
Svar från NDC
Hi Ian, thanks for taking the time to leave a review. Glad you're happy with the price and service!
Svar från NDC
Hi Lorenz, thanks for the review. Glad you're happy with your purchase!
Svar från NDC
Hi Rafael, glad you're happy with your purchase and the service. Thanks for the kind review!
12 Volt 5amp psu
12 Volt 5amp psu
Got what I ordered on time from the company. Work well will recommend the product.
6 januari 2025
Svar från NDC
Thanks for the review! Glad you're happy with your purchase and thanks for shopping with us again!
Be very cautious about the used products on sale
The used Apple macpro product was imported/shipped after 10th June 2024. Test report placed inside the box dated Au 2023.Received the unit after paying taxes on16th June 2024. The unit wasn’t switching on for the very first time on receipt. NDC never acknowledged request and they started doubting my side asking so many questions and wanted a long video. I have obliged all their requests. Being genuine is also tough after paying a huge money but NDC never bothered about the customer. They never accepted my request to ship it back to them for warranty and delayed it by 3-6 months just to send the item back to them. After sending they just say the unit is working with a short video. My issue was random behavior in powering on and I have also requested a long video to ascertain the repair. They don’t again worried about the mistake they have done. After keeping the faith on NDC to buy used Apple macpro, by paying huge money they have made me to run for service for no mistake of mine. Be cautious or avoid buying used product from NDC.
Reply to NDC response dated 24 th Jan 2025:
All the statements are made here are true. NDC never asked to return the unit, in fact they refused my request to send the unit. All these were explained N number of times to NDC.
1. The unit wasn’t working on receipt from the day. I have request them to take back but didn’t allow. So I approached a local guy for a repair and he just remove RAM and placed back. Then the unit was switched ON. But i was not aware that the issue wasn’t resolved. The system switch on behavior was random and then the system was not alright.
Please do not respond to this mail was the statement made out of frustration that was caused to bear such unwanted expenditure due to negligence of NDC. Request not to be quoted here because it was only expression of disappointment caused by you.
Then due to other personal and official commitments, the system was not used till 26th September. Seriously I gave up to follow up with NDC for such irresponsible sale of product which cannot fulfill the basic switch on.
THE SYSTEM WAS INITIALLY DEAD ON ARRIVAL. NEVER SWITCHED ON IN A SINGLE PRESS. SOMETIME GETS SWITCHED ON RANDOMLY. AND IT TOOK LONG TIME TO UNDERSTAND THAT THE SYSTEM SWITCH ON RANDOMLY AT TIMES AND IT CANNOT BE DEPENDED FOR USE.
WARRANTY COVERAGE IS NEVER INVALIDATED BECAUSE THE MACPRO WAS INTACT AND I WAS FORCES TO OPEN COVER, REMOVE AND PLACE THE RAM AGAIN DUE TO YOUR FAULT AND I COULD NOT REACH YOU PHYSICALLY.
IF I HAVE BROKEN ANY SEAL OR ATTENDED ANY REPAIR THEN IT CAN BE. NDC HAD SEEN THE UNIT AND CARRIED THE REPAIR ONLY WHEN CONVINCED THAT THERE WAS NO REWORK. NDC WAS DOUBTFUL ALWAYS IN ALL MY MAIL COMMUNICATION INCLUDING MY GENUINE ATTEMPTS TO SOLVE THE ISSUE.
The unit wasn’t working not switching ON and it’s fact. The machine could have been used 3-4 time so far from my side. NDC SHOULD ALSO UNDERSTAND THE SYSTEM SWITCH ON VAGUE AND RANDOM AND I CANNOT RELY. WE CANNOT KEEP THE MACHINE POWERED ON ALWAYS JUST FOR THE SAKE OF USING IT. SYSTEM POWER ON AND OFF IS VARRY BASIC AND PRELIMINARY REQUIREMENT FOR USE OF COMPUTER.SO TECHNICALLY IT COULD NOT BE USED. I QUOTE NDC NOT TO PRESUME ANY OTHER SCENARIO OF USING YOUR UNUSABLE MACHINE AS AND WHEN REQUIRED SINCE THE RANDOM SWITCH ON PROCESS. YOU ARE NOT AFFECTED BY ANY MEANS LIKE ME AND UNFORTUNATE TO KNOW THAT NDC STILL TRYING TO PUSH ALL FAULTS ON ME. ALL SUFFERING STARTED ONLY WHEN THE UNIT WAS DEAD ON ARRIVAL. STILL I HAVE ONLY ABSORBED ALL THE TIME AND MONEY LOSSES OF SENDING IT BACK AND GETTING AGAIN. DID I COMMIT ANY MISTAKE?
ANSWER RO THOS QUESTION IS “NO”. ANSWER CAN BE YES IF NOT PURCHASED FROM NDC.
THE VIDEO GIVEN BY NDC SHOWS ONLY ONE TIME POWER ON WHICH WAS HAPPENING BEGORE SENDING THERE. I SERIOUSLY CANNOT BELIEVE THIS BECAUSE I HAVE ALREADY GONE THROUGH THIS SITUATION WHEN MY LOCAL SERVICE GUY COULD DO ONE TIME SWITCHING ON.
In case of test report I can only go with the report placed with correct serial number having old date and I cannot take your claim because the unit is not functioning. Test reports should be validated by you before despatch if it is really validated.
I have never asked you to quote any false value. The request was to mention the repair value since there was no sale involved and it’s clear fact here.
PLEASE DO UNDERSTAND THAT THE EXPERIENCE THAT NDC GAVE ME ARE PERFORMANCE FAILURE, LOSS OF TIME AND MONEY, DISPLEASURE, DISAPPOINTMENT AGAINST COST PAID TO NDC.
NDC AGREE OR NOT THE SYSTEM COULD NOT BE USED AT A NORMAL PERFORMANCE LEVEL FOR THE DESIRED PURPOSE OF PURCHASE AND STILL I AM NOT CLEAR WHETHER THE REPAIRED UNIT WILL FUNCTION IN NORMALCY OR NOT.
FINALLY IF ANY INDIVIDUAL OF NDC MAY UNDERSTAND MY PAIN IF THEY GO THROUGH MY BAD EXPERIENCES IN THIS PURCHASE.
16 juni 2024
Omdöme utan inbjudan
Svar från NDC
Hi Nirmal,
What you are claiming is simply untrue.
Firstly, we DID accept your request to return the item for a warranty check and not a guaranteed refund unless the item could NOT be repaired.
At that stage you were not willing to ship it back and had already had the machine opened and assessed locally in Sri Lanka. We advised you that this would have invalidated your warranty with us as we couldn’t guarantee the work of outside technicians. Regardless, you said that your technician reseated the RAM and confirmed the machine was on.
You then sent us an email on the 25th June 2024 saying “please do not respond to this mail.” You said this because you were unhappy that we wouldn’t reimburse you for the work your technician performed. This work was optional. It was your choice to do it locally and you didn’t contact us about it before proceeding, therefore we are under no obligation to reimburse you for that.
We did not respond to your email, at your request. The next time we heard from you was on the 26th September, so we aren’t the ones who delayed the process by 3 months.
You claim in those 3 months that it wasn’t used, but you also state that after your local technician looked at the device, you subsequently had a “switching on technique” that he showed you, meaning that it WAS used and, presumably, must have been working during this time period. Your details are contradicting themselves.
After this, we explored alternative options, such as shipping replacement RAM to you. We offered this as a courtesy, despite the fact that the warranty was invalidated.
Regardless, we have received the machine back, assessed it, tested it for over a week and confirmed (via video footage sent to you) that the unit is fully working.
And the date of the initial test report is irrelevant: the unit will have been assessed by at least 3 technicians at various stages (diagnose/repair/test) to ensure that it works perfectly, plus a final clean and data wipe immediately prior to shipping (which would not be recorded on the same report, but would have confirmed the machine as working).
Finally, you are unhappy about the taxes you have had to pay shipping to and from Sri Lanka, but I would like to point out that you asking us to falsely declare a lower value on the parcel (as you did on 9th January 2025) is deliberate tax fraud on your part and something we, as a reputable company, are unwilling to do.
Your machine has been shipped back to you.
Regards,
NDC
Good Products, overcharged postage
Good Products, OK pricing and fast delivery whats disappointing is to be charged per product for postage when 3 items were all sent in 1 package.
2 januari 2025
Svar från NDC
Hi Leigh, thanks for getting in touch.
Firstly, we’re really pleased that you’re happy with the products, price and service!
With regards the shipping costs, we’ve had a look into your order. You selected Royal Mail Tracked 24 shipping for which you were charged £11.99 as a combined total for all 3 items. Although it might have shown a slightly lower price in the estimated costs (which, as stated, doesn’t include VAT), it definitely shows £11.99 under the shipping methods when you proceed to checkout. The overall price and what you paid looks correct to us.
One thought has occurred: on the product screen, the estimate for a SINGLE item via Royal Mail Tracked 48 is just over £4 but that is for a slower, less comprehensive service and for just 1 keyboard. Could it be that you’re mistaking these services for each other and think we’ve charged you £4 three times?
If you think it’s anything different, please let us know and we'll investigate further.
Kind regards,
NDC
Svar från NDC
Hi Peter, many thanks for the kind review, glad you're happy with everything!
No reimbursement for return shipment cost of faulty goods
--update 23.12.2024 --
The shop send me a request to remove the review because they think it might mean to the wrong business. They did not even make the right thing and hope that review gets deleted in this way?
My review is correct and related to the business, you can check the shop in Ebay with "svx-online" and thier contacts.
--update 23.12.2024 after the shop repiled--
The shop made up the story and put the blame on the customer! I have checked that the part I orderd was correct!
The shop still put the words in my mouth that I had only the problem "the palm rest is not fit with my laptop". I have check that the part was correct with the model and have connected it to the mainboard, also attached it to the laptop.
Unfortunately, the keyboard did not work! I try to claim, but got refused manytimes. I sent them my laptop's service number, and already checked the part online and in the Dell official website.
I want to make things right and purchase from them in the future. But at this point, I will not recommend the shop further and will not buy anything from them again.
-----
I had internationally ordered an item from this shop via Ebay. They use their shop's name as "svx-online". I tested the item and found out that its main function was not working. I reached the shop via Ebay and have successfully returned the item. They assured me that they will reimburse the shipping cost because of the defective item, but in the reality, not. They didn't keep their own word and said "We believe that you ordered the incorrect item."
Please consider my review if you would like to buy from them.
20 december 2024
Omdöme utan inbjudan
Svar från NDC
Update 23/12/2024:
We would like to reiterate that we have never put words in your mouth and that what you said about the palmrest not fitting is a direct quote from you.
Furthermore, having checked the palmrest part number (D6NDW) against the service tag you provided, we can confirm that it doesn’t show up anywhere on the parts list, therefore there is no guarantee of compatibility and this evidence suggests that you have ordered the wrong component. Variations to the laptop configuration (for example, the inclusion of a dedicated graphics cards) can mean different parts are used. This is why the listing explicity states: “please ensure you purchase the correct part number for your requirements as some laptop models may use more than one part type/number depending on specification, there can be subtle differences that are not initially obvious.”
That said, had you reached out to us with your service tag before (not after) ordering, we would have been happy to confirm this for you.
Again, we are under no obligation to refund postage (international or otherwise) for items purchased in error.
NDC
____________________________________________________
Hi,
The very first thing you stated in your messages to us was that “the palmrest doesn't fit with my laptop” (this is a direct quote), suggesting that you had ordered (or received) the wrong item. You stated this more than once and it was the reason you listed for your return.
When we tried to determine exactly what had happened, you became evasive and changed your story, insisting that the keyboard on the palmrest was faulty. However, if you have ordered the wrong part, it will not necessarily work, but this does not mean that it is faulty, more likely that it is incompatible with your machine. But this raises a further question from us: If the palmrest didn’t physically fit, how (and even why) would you test the keyboard? What would even be the point if you can't attach the palmrest?
When your order was returned, we checked to make sure it was the part you ordered, which it was. We have sold another 9 of these without complaint, so we know for certain that the stock is correctly labelled and listed.
Regardless, we gladly accepted the return and you received a refund for the item. But, as we stated several times, we do not provide free return shipping in cases of customer error. At no point did we “assure” you that we would reimburse the shipping costs. It is only a requirement for us to reimburse you postage in the event of a faulty item, or an error on our part (which we would have happily done), but neither are true in this case.
As we firmly believe that the error was yours, not ours, and that you changed your story in order to obtain free shipping, we will not be reimbursing you for the shipping costs.
NDC
good service
28 oktober 2024
Svar från NDC
Hi Peter, many thanks for the kind review, glad you're happy with your purchase!
All great
Ordered keyboard to EU country with pre-paid taxes. All went hassle-free and quick!
4 november 2024
Svar från NDC
Hi Vaidas, glad you were happy with the service and shipping. Thanks for the kind review!
Receive Top Quality item.
Receive Top Quality item.
Well packed & Speedy service.
Thank you.
4 november 2024
Svar från NDC
Hi Paul, thanks for the kind review and we're glad you're happy with the item and delivery service!
You wouldn't know it's refurbished
You wouldn't know it's refurbished. Very pleased with service, communication and delivery. Super laptop.
30 september 2024
Svar från NDC
Hi, thanks for the kind review, glad you're happy with your laptop and the service!
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