National Tyres and Autocare Omdömen 

Good service from James and Matt will definitely be coming back for wheels next time I need them

Perfect service today kash was very polite and helpful also the tyre fitter tyrone was also very helpful would definitely recommend.

Had to cancel an appointment yesterday because the boys in Crewe took over three hours to change four tyres and align the front wheels. It was booked in for 9.30 so I thought I would be clear by 11.00 when I was told it should be ready. Returned then to see my car up on the ramp. Come back at 12.30 they said. Another 90 minutes to kill in Crewe. Apparently the ramp wasn't working. Totally believable except that I have heard that before at my local BMW garage. Have waited 24 hours before posting this to see if I would get any kind of acknowledgement about the dealer's discretionary 10% discount of the price I paid as compensation. Nothing yet. I was impressed at the online booking process and how easily it worked - to take my money. Pity it went downhill from there. When I arrived the manager looked at me and said two front tyres and alignment. Did he not get the order - four new tyres and alignment. What a shower !

PostScript edit: whether it was this post or purely timing but Halfords have today confirmed the 10% deduction on my bill. Would I rather have had my valuable time or £57. I still will not go back there again unless they get better management in the Crewe operation.

I bought a battery, paid for it, arranged fitting then received an email saying that they cant fit it as Halfords do the fitting for them and they cant use the battery as supplied by National. Will take 2 days for finance dept to process the refund and 8 days to return to my card! 10 days to give my money back though took it in 10 seconds!

They are the same company and why not ammend the website? Really happy to take money for services they cannot provide and leave people stranded! Some people are looking at prices and pick these charlatans as they are not in a position to pay vast sums and certainly not in a position to purchase two batteries at once. And I was avoiding Halfords as they recommended a battery that i purchased before and when they arrived they said it would not work and could only substitute it for a battery twice the price. So now they joined forces to rip ore people off!

Ive been using the garage on Marsh Lanein Preston for at least 10 years, and they are always knowledgable, friendly and really helpful. Would definitely recommend. Clare.

Harry at your Newcastle under Lyme branch is fantastic, needed MOT and repairs doing urgently, managed to get it all done on the same day and had my car back within hours. Brilliant

Excellent customer service from Josh and Brad.

Two members of the National Tyres/Halfords Group team in stratford on Avon deserve real credit for pulling out all the stops when I needed a punctured tyre replaced quickly.

After an RAC patrolman fitted my spare tyre, I visited my local National Tyres branch because I knew that, sadly, my local independent (which is superb) would be busy.
Trainee manager Josh was exceptional — friendly, helpful and very knowledgeable. He talked me through my options, but when he realised I needed the tyre urgently for a long journey the following day and he didn’t have it in stock, he suggested I speak to his Branch Manager colleague, Brad, at the local Halfords branch nearby.

Brad was excellent too. He worked behind the scenes then with Josh over the phone to find a solution and arranged for the correct tyre to be available for fitting first thing the next morning, provided I could get my car to National Tyres for 8.30am.

When I arrived, the team was ready and waiting, and I was even able to enjoy a coffee while the tyre was fitted.

There was a lovely bonus too — Josh checked my account and discovered I was eligible for a credit towards the new tyre. As a Halfords member, he also ensured I received a further discount, making the final bill considerably better than expected.

I was delighted to be able to give my feedback directly to their Regional Manager, who happened to be visiting both branches that day.

I notice that both National Tyres and Halfords get terrible reviews. The way Josh and Brad worked together, despite being based in two branches just half a mile apart, to resolve my problem and get my tyre fitted as a priority was exactly what great customer service should look like. This is about good, simple service: Thank you, Josh and Brad.

Excellent service and fitted me in for tyre check and replaced caps all for free. Great assistance by Matt at Newton le willows. I always go there as it’s reliable

I have used this company for years and I was, once again, delighted with the way that Joe dealt with me. I had a little bit of nonsense with the internet booking whereby it sold me the wrong tyres for the vehicle. I phoned Joe, and he immediately re ordered the correct ones so as to honour my appointment. I then received a call from him to say he could do the job earlier so I have just returned home Friday with new tyres fitted and don’t have to spend Saturday morning getting them done. I hear that Joe is soon to move on from the company and I can safely say he will be sadly missed. Not only efficient but courteous, kind and thoughtful when it comes down to giving a great service.
Good luck Joe and thank you for your every effort.

Had a slow puncture on my tire, excellent customer service. Highly recommended! ⭐️⭐️⭐️⭐️⭐️

I am still very pleased with the professional and helpful staff at National Tyres and Autocare, Ipswich, 486 Woodbridge Road, IP4 4PS. I would like to complement in particular; Sam(Supervisor), Alan, Ack and Callum and Kieron. Please pass this to the staff at this particular branch. Keep up the great work. I highly recommend this company.

Fast assistance for charity walk.
Big Shout out to Ozzy at Blackpool Road National tyres. We were on our last day of our 3 day Halifax to Blackpool Walk4Naomi, Naomi Cheri Gough Foundation, when we experienced a bad puncture. Being one of the support vehicles we needed to get back on the road to monitor our Walkers ageing from 8 to 73 years. Ozzy had us in within 10 minutes. Repair done, tyre pressure on all wheels checked, water, oil and windscreen wash, checked; although it had been done prior to setting off; in 30 minutes.
He and his work colleague were so friendly, supportive, respectful and kind. Especially after asking what the charity and Walk4Naomi was about. Made our day as I was worried we’d not be able to get it done quick enough. Highly recommended. What a great set of guys.
Bev Gough

Review on behalf of my father in law, as it was his tyres that needed replacing.

I came across this company after googling through a few different ones and even a couple tyre comparison websites for quotes for all 4 tyres. National Tyres Autocare came out ontop!!

Using their website was simple, and from searching for Tyres to fit, to getting a quote, and booking was a breeze. They even had a decent discount code which was even better for the overall total cost.

Got an 8am-1.30pm booking for a Saturday, and the Tyre Fitter (unfortunately I didnt get his name) arrived for 9.30am and was done within 45mins. He was Quick, Efficient, Tidy and looked like a happy chap. If you manage to see this review, you did a fantastic job and father in law is happy!

Will definitely use this company again!!

OUTSTANDING service and customer care!

Dave did a superb job and kept me informed whilst I left my new van in his capable hands.

The manager, Meghan, was brilliant on the phone - ensuring all my queries were taken care of, prior to dropping my van off the next day at the National Tyres And Autocare
Orpington, Sevenoaks Way branch.

Really happy with the Orpington branch team - they are an absolute credit to the company.

Thanks again, all.

Absolutely first class from start to finish.
Callum who works at Whitefriars street Perth is a top guy!
Excellent customer service and couldn’t do enough to help.
Value for money and the banter is Braw as well.
Would definitely recommend for tyres and MOTs it’s the place to go.
James (manager ) or Andy haha you have a great place there and Callum needs a big pay rise XX Thanks again X
Donna Henderson

Great, efficient service. Easy to book online, completed quickly. Replaced a leaky valve for free - Mary was super helpful & friendly. Will use again!

I have always used National, However on the last two visits i have been told a lot of BS. I asked for tyres to be balanced to be asked why do i think they need balanced? I had an issue with a slow puncture and a tyre minitor, they couldnt find a puncture but charged me £43 to reset the TPM only for it to come back on 20 min later. The issue? A plastic washer missing from the tyre monitor. I found it myself when i placed the wheel in a tub of water. I was quoted £75 for a new minitor but because i was stunned at the price he done me a solid and would do it for £50. My local done it for £25.You will be told all sorts of over the top nonsense at Stevenson road.Now an MOT canceled because the MOT MACHINE has BLOWN UP. Thats a new one. You will be spoken to like you dont know anything about cars. Silly to to when the person you waffle to has been working on them as a hobby since before the manager was born. Wont ever be back the great deals and honesty are gone.

Whatever happened to this company? It used to be good. But since halfords have taken it over, it's gone downhill.
No turnup and fix. I can't plan ahead to get a puncture! So they have just lost a customer.
Didn't like the abruptness of the guy on reception either! (Stirling branch 4/8/26@10:20)
If there was a 0 stars for customer service, I'd select it.
:-(

Had a mobile fitter put tyres on at my home, went for a drive there was severe vibration so I visited national tyres, explained the situation the guy tried saying £7.99 per wheel balance I said I’m not paying as it’s clearly something the mobile fitter did and then I was told to F off, I said don’t talk to me like that he replied “ do something about it” luckily my partner and 3 year old were in the car. I’ve then noticed today that my centre cap is now bent up considering I just had all 4 wheels refurbed like brand new. So I’ve just wasted £630 for a mechanic to mess them up? 486 Woodbridge road ipswich.

I had previously taken my car to another garage as it was shaking terribly over 50mph. They told me they had sorted it but they hadn't so I got in touch with national tyres. They told me to take my car in the next day. Throughout them looking at the car I had 3 detailed updates with what they were doing and Within 2 hours I had my car back and it was driving perfectly. Cant thank them enough. Very happy