Myvue Omdömen 233

honestly vue you need to sort your website and mobile app, it really is dire, takes ages to get through if you do get through, then you get a cant retrieve booking notice and then cant process payment after that, all in all wasting 20 minutes of your life !!!!!!!

Same feedback as others. How can a web site for a cinema need a queuing system - it's not exactly amazon. Then when you do get through it's really slow and finally after going through the booking procedure you just get 'Can't retrieve booking data - please try again later'!

Seriously Vue - fire your IT director!

Que at vue ? And after a 25 minutes wait still can't book? Called helpline to book and there was a 45 minute wait. Is this a joke ?

Never experienced a queue on a website. Could expect it during the boxing day sales but a Saturday morning in July? It said I could close the page and retain my place in the queue.... Came back and got pushed further.

Dreadful website. 11 minutes queue time to just see film times.
Doesn't seem to have an android app anymore.
Online access to vue has always been rubbish, but this is pathetic

worst website ever! upgrade your infrastructure! in this day and age this is tottaly unacceptable. learn from Odeon or showcase.

Awful, awful website. Constantly crashes, takes ages to load a page, and now I have to queue for 11 minutes to get onto it just to check film times? How can they not handle the small amount of traffic they must have? How many thousands of websites must have much more traffic than this that don't have this problem. Poor beyond belief

Web site, their life blood for bookings, how can it be so terribly poor. Not just one offs, all the time. Either pitifully slow or so slow it times you out. Error messages all point toward their server not anyones device or ISP.

Useless for a company like this, look at changing your IT staff and investing more.

How many complaints do you need

Barely Usable

Trying to book a movie through this website is unbearable.
Trying to find out what times movies are is a chore

2 hours of my life wasted trying to book 4 tickets with a code on the website. gave up then phoned and cannot use codes on the phone AND you would still have to queue for pre ordered tickets. Operator then suggest popping in to get tickets ( like I was going to Drive there twice) or on the day when they may not have any. DO THEY NOT TEST WEBSITES ANYMORE

Shockingly terrible website, an app that barely works at all, when it's not giving some stupid message about 'The force is weak at the moment', which it has now been doing for two weeks.

Crap, crap, crap, crap. And crap.

Absolutely awful. Website crashes so much and just freezes most of the time. Also never updates film times so it's impossible to book something a week in advance as according to the website there is only 2 showings on each day in a weeks time. Ridiculous for wanting to prebook tickets early or just see when the showing times are. I've literally been to Vue cinemas less and less simply because of the bad website. You'd expect such a major issue to be sorted by now, bet it's costing Vue a lot of money on how many people can't book tickets and give up and go to a different cinema or don't bother. Load of crap!

Simply Rubbish and as soon as CIneworld opens we will not be going again, major company with a awful rubbish frustrating website

Absolute rubbish. Actually managed to reach the payment section today only for the payment to fail. Called the bank, no issues on their side. The app will also be deleted as the force is definitely not with it.

I was thinking why I never go to Vue and I realised why! appaling, crappy website! Sort it out you bunch of muppets!

It's imposible to book online. We've been waiting forever

Literally, the worst website ever to be developed, whoever built it should be embarrassed and should simply unplug their computer and cease to exist in this space. The IT manager, E-commerce manager and whoever else was responsible for making the worst user experience imaginable should also just quit.

Truly dreadful website. Fails in a different way each time I use it, which is something I suppose.

I am rarely able to book on the Vue Website on Monday nights in less than an hour. It's absolutely ridiculous. Get so bored with waiting for their system. I try to book to avoid the long and painfully slow queues at cinemas where they serve food and tickets at the same tills. Seriously Vue!