To MTG Management,
To MTG Management,
I wish there was an option to give a half-star rating.
This is to formally record our complaint regarding the extremely disappointing and stressful experience my family and I had during our 5 nights / 6 days Andaman trip booked with MTG. We chose MTG based on promises of âbest services,â but the actual experience was the complete opposite especially concerning since we were traveling with an infant and senior citizens.
It is deeply concerning that our earlier review, shared with supporting proofs, was ignored or hidden. This raises serious questions about transparency and possible review manipulation.
False Promises & Misleading Itinerary (Day 1 â Port Blair)
We arrived at 2:45 PM, and MTG had promised at least one sightseeing activity on Day 1. Instead, we were told it was a âleisure dayâ and asked to stay in the hotel. After repeated follow-ups, we were taken to a park that was already closed. It is clear MTG shares one itinerary during booking and follows a different one during the trip.
Havelock Transfer & Hotel Nightmare
We were asked to wake up at 4:30 AM for a 6:30 AM ferry, which was extremely difficult with an infant. We reached Havelock by 8:00 AM and the hotel by 9:00 AM, but early check-in was denied. We were forced to wait for hours without power, under the sun, with a hungry infant and elderly parents.
When we finally checked in, the room was unacceptable:
âą Dirty, used washroom
âą Pee-stained, foul-smelling bed sheets
âą Bugs on the bed
âą Dirty towels used as doormats
âą Strong, unbearable odor
This was promoted as one of MTGâs âbest hotels.â When we complained, a supervisor shouted at us, behaving rudely and unprofessionally. After arguments, another room was given, only slightly better. Our parents (with BP and diabetes) and our infant nephew were forced to wait outside, hungry and exhausted, for nearly four hours.
Transport & Support Issues
Transport support was repeatedly denied with excuses like:
âą âDrivers not availableâ
âą âYou are having dinner too lateâ
âą Being told pickup was at 9:30, then forced to wait for hours after vacating rooms
We had to arrange rickshaws at our own expense, and once were forced to adjust seating because a vehicle meant for four people already had an extra passenger.
Overall Experience â Completely Unacceptable
âą False itinerary commitments
âą Extremely poor hotel hygiene
âą Zero empathy for families with infants and elderly
âą Rude and unprofessional management
âą Repeated denial of transport
âą Ignoring genuine customer reviews
NEVER CHOOSE MTG.
This trip caused mental exhaustion instead of relaxation. The service was not worth the money paid and failed basic hospitality standards.
â Not recommendedâespecially for families with children or elderly parents.
Save your money and peace of mind
AND WHEN WE REACH OUT TO THEM ABOUT IT, THEY ARE SO FREAKING UNETHICAL THEY START MINI WAR IN COMMENTS LIKE WTHH!!!
24 januari 2026
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