Muranoglassitaly Omdömen 

Absolute scam.
Advertice pictures are totally different what u recive.
I'd like to add picture.

I live in California and I had an order sent to somebody in the south of France that’s 86 years old. UPS would not deliver to the address and it sent it to some pick up place. I explained to Marano glass that nobody could pick it up and they got really nasty with me and said that they would take back all the fees and they would inform my bank. They obviously don’t understand anything about customer service. I would stay away from this company several others in Italy to sell the same type of products.

On 29 April 2026 I ordered a necklace from Murano Glass Italy to be delivered to the UK.

On 3 May I received notification from Murano Glass Italy that my order had been shipped and that the order was complete.

On 4 May I received an email from UPS to say that the delivery would arrive the next day: 5 May

On 5 May when tracking the order, the UPS status was that they were still waiting to receive the package. I wrote to Murano Glass Italy to ask for clarification.

On 6 May the parcel status had not changed so I wrote again to ask for an update.

At end of day on 6 May I wrote restating that the parcel status on Murano website was, "Completed" and yet the UPS status was, "Awaiting package" and that if I did not hear from them by end of day on 7 May I would be asking for a refund.

On 7 May I received a notification from UPS that the parcel would be delivered on 8 May. I also received a notification from UPS that extra taxes in the form of import fees were due on the order, which was a surprise. I wrote to Murano to ask for an explanation of this charge which hadn't been pointed out to me when I placed the order.

On 8 May the parcel was delivered.

To date I have received no response from Murano Glass Italy to any of my emails. Very poor ie no communication from the company which has spoiled the experience of buying the item of jewellery.

Commande passée le 21 janvier 2026 pour un article « Goccia Vert - Bouchon en Verre Murano » avec gravure personnalisée.

Avant la commande, j’avais confirmé avec le service client via WhatsApp que la livraison aurait bien lieu avant le 14 février car il s’agissait d’un cadeau de Saint-Valentin. Cela m’a été confirmé.

Le 6 février, on m’indique que la commande est expédiée et assurée, mais aussi que la gravure demandée n’a finalement pas pu être réalisée car l’article serait trop fragile.

Le 10 février, je reçois une notification du transporteur indiquant que le colis a été livré contre signature. Or j’étais présent à mon domicile toute la journée et aucune livraison n’a été effectuée. Je n’ai rien signé et je n’ai jamais reçu le colis.

J’ai immédiatement signalé le problème au service client de Murano Glass Italy. Le 12 février, on me propose un nouvel envoi, que je refuse car celui-ci serait arrivé après la Saint-Valentin. Je demande alors un remboursement tels que prévu dans les conditions générales de la société.

Depuis cette date, malgré plusieurs relances par messages, email et appels, je n’ai reçu aucune réponse.

À ce jour, je n’ai ni reçu l’article ni obtenu de remboursement. Je reste bien entendu disponible pour que la situation puisse être résolue rapidement.

J'ai essayé de poster un avis sur le site de la société mais celui n'apparaît évidemment pas. Le dernier commentaire client date du 16 janvier 2026.