Logotyp för M S Kalsi Opticians
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M S Kalsi Opticians Omdömen 4

•
TrustScore 4 av 5

3,8

Ögonklinik
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Företagsinformation

  1. Ögonklinik
  2. Optiker
  3. Legitimerad optiker
  4. Solglasögonbutik

Skrivet av företaget

M S Kalsi Opticians is a family-run independent opticians established in 1986, proudly serving the communities of Banstead and Surbiton. With over 40 years of experience, we are dedicated to delivering high-quality, personalised eye care tailored to each individual. We provide a full range of services including NHS and private eye examinations, advanced clinical assessments such as OCT and Optomap imaging, dry eye treatments, and specialist care for complex eye conditions. Our practice combines clinical expertise with the latest technology to ensure the highest standard of care. Alongside our eye care services, we offer a carefully curated selection of luxury and designer eyewear, ensuring both style and comfort without compromise. At M S Kalsi Opticians, we pride ourselves on our bespoke approach—taking the time to understand every patient’s needs and providing honest, expert advice in a welcoming environment.

Kontaktuppgifter

3,8

Bra

TrustScore 4 av 5

4 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen inbjudningshistorik registrerad

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Betygsatt 5 av 5 stjärnor

The best knowledge and experience you’ll have purchasing glasses!

To sum up my recent experience with M S Kalsi Opticians; enthusiastic, polite and knowledgeable. Recently upgraded my prescription sunglasses, both Mr Kalsi and his daughter could not have done more to make me feel comfortable and more importantly help me choose the right lenses and frame. Honest business, you’ll struggle to find a better family run business who has over 40 years of experience; it really does show! 5 stars, can’t recommend enough.

8 december 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Outstanding experience

I had an outstanding experience at M S Kalsi Opticians. From the moment I walked in, the team was warm, professional, and incredibly attentive. They take the time to truly understand your concerns rather than rushing through the appointment, which immediately sets them apart.

The level of expertise is exceptional, especially when it comes to more advanced eye care. Everything was explained clearly and thoroughly, and I felt completely confident in the advice and treatment I received. The equipment is modern, and the whole process feels very precise and tailored to you as an individual.

What really stood out was the attention to detail and genuine care. It’s rare to find a practice that combines clinical excellence with such a personal touch. You’re not treated like just another appointment — they genuinely want the best outcome for your eye health.

I wouldn’t hesitate to recommend M S Kalsi Opticians to anyone looking for high-quality, trustworthy eye care.

17 mars 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Worst experience I’ve had with an…

Worst experience I’ve had with an optician.

The ladies who work there are very nice, and the optician who did my eye test was pleasant as well. However, the older gentleman is anything but gentlemanly.

The second time I visited the store, I had an appointment. He couldn't be bothered to ask my name or check the calendar, and kept insisting I had no appointment—even asking if I was sure I was in the right place. Once he realized he was wrong, he didn’t even bother to apologize.

I tried asking questions about the lenses, but getting any answers from him was exhausting.

I went ahead with the order because of the good reviews, and that was a mistake.

I was told my glasses would be ready in 1 to 2 weeks, but that they normally only take a week. Over a week passed with no update, so I stopped by. They said there was a delay, but the glasses would be ready by the following Tuesday. Tuesday came and went—no update. I chased them up, and when they finally responded, they said the glasses would be ready by Friday. Still, no apology, and they mentioned they closed at 4:30.

Since I work normal office hours, I had to come on Saturday. According to Google and the sign outside the shop, they closed at 13:00, but by 12:48, the store was already closed. I rang the doorbell—no answer.

All of this for a low-prescription, rimless pair of glasses—nothing overly complicated.

Maybe, if I’m lucky, I’ll be able to collect my glasses next week!

19 juli 2025
Omdöme utan inbjudan
Logotyp för M S Kalsi Opticians

Svar från M S Kalsi Opticians

Dear Amanda,

Thank you for taking the time to share your feedback. I’m genuinely sorry to hear that your experience with us did not meet your expectations, particularly given the level of care, time, and attention we invested in your bespoke order.

We appreciate your kind words regarding some of our team members, and I’d like to take a moment to address your comments about the gentleman you referred to. Mr. Kalsi, the owner of this practice, has served the local community for over 40 years and is widely known for his dedication, professionalism, and patient care. In your case, he spent time helping you select the right lenses and then many hours personally crafting your rimless spectacles by hand, something few practitioners would undertake today. His commitment to providing the best possible outcome is unwavering, and it is disappointing to see that effort overlooked.

To clarify a few points: your order involved a completely custom request. You brought in your own rimless frame and requested a bespoke lens shape, which required detailed adjustments and extensive time. Most practices would not accommodate such a complex job, but we accepted it in good faith and charged well below the standard rate for the work involved.

Your order was quoted at a turnaround time of up to two weeks, which is standard for custom lenses. We did our best to complete it within this timeframe. Regarding collection, we always operate on an appointment basis to ensure every patient receives our full attention without disruption. We attempted to contact you to arrange a suitable time, but unfortunately did not receive a response. When you arrived at the practice without an appointment, we were attending to an emergency and were not expecting your visit.

With regard to Saturday’s closure, we do understand the inconvenience this caused. However, in the absence of booked appointments, there are occasions when we may need to close early due to other professional obligations. We always recommend calling ahead to confirm availability.

Finally, we note that you collected your spectacles today (Monday), again without prior notice. While we did our best to accommodate you, this resulted in a delay for another patient, which has a ripple effect on the day’s appointments.

We have proudly served this community for over four decades, and this type of feedback is not something we take lightly, nor is it something we commonly receive. Our team consistently aims to go above and beyond for everyone who walks through our door. While we regret that you feel disappointed, we stand by the quality of service and care that was provided throughout your visit.

We sincerely hope you enjoy your new glasses, and should you wish to discuss anything further, you are most welcome to contact us directly.

Kind regards
M S Kalsi Opticians

Betygsatt 5 av 5 stjärnor

Best Optician in Banstead

Skilled, professional and client-focused. My appointment at Kalsi's confirmed my suspicions that an eye-test at a High Street optician a few doors away had been inaccurate. So thankful that I went to Kalsi's. Well done.

2 april 2019
Omdöme utan inbjudan
Logotyp för M S Kalsi Opticians

Svar från M S Kalsi Opticians

Thank you for the amazing review

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