My husband loves this fudge. It comes in different flavours and he hasn’t found one that he dislikes. We originally started with the rum and raisin fudge, while on holiday in Scotland. He gets fudge f... Se mer
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Det här tycker kunderna
My mum can count on one hand the amount of times she's gone back to Scotland where she grew up - less so when she was well enough to enjoy the trip. I've ordered from Mrs Tilly's twice and each time s... Se mer
We ordered late in the day some of Mrs Tilly's wonderful fudge to take abroad for friends and relatives. We ordered on Wed and were flying out on Sun. We phoned on Thurs to ask if they could ensure it... Se mer
I discovered Mrs Tilly's Tablet when I received a welcome pack of Scottish goodies when I arrived at my hotel for this years Commonwealth games. One taste and I was hooked. A few weeks later at the Ed... Se mer
Företagsinformation
Skrivet av företaget
This is not our official review page. Please check out all our reviews from "verified" purchasers on Feefo by visiting: https://www.feefo.com/en-GB/reviews/mrstillys
Kontaktuppgifter
5 Central Park, Central Boulevard, FK5 4RU, Larbert, Storbritannien
- 01324 562699
- keir@mrstillys.co.uk
- www.mrstillys.co.uk
4,7
Utmärkt
199 omdömen
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Had a minor problem which was my fault
Had a minor problem which was my fault. Phoned and got to two brilliant staff who sorted it all out. Very helpful staff quick delivery.
28 april 2025
Not as I remember growing up in…
Not as I remember growing up in Glasgow, more like fudge not as granular or hard as tablet should be
9 april 2025
Omdöme utan inbjudan
Shocking customer service
I ordered from Mrs Tilly, early evening of Wed 2nd April. I paid for a fast delivery. I did not notice that the front page of the website states they only ship Mon - Wed. They still took my money for fast delivery though. I didn't receive an email confirming the order. I later found a text message confirming it. It didn't state the shipping days. I messaged them on the Friday at 1530 asking when I would receive my order. No reply. Despite numerous messages throughout the weekend I received no replies. I messaged again this morning. Finally i called. This was when I was informed that they only ship Mon - Wed and it is clear on the Web site... Well no it isn't clear, if like me you don't check every last bit and go straight to doing an order. They still took my money for fast delivery... Sent another query this morning. Finally I called. Customer service is broken. The young man I spoke to was unhelpful. I asked them to at least refund the money I paid for fast delivery as I was obviously not getting fast delivery. I was told that was not possible. I cancelled the order in the end. The order was still waiting to be shipped. Apparently only one person
deals with queries/questions and he was on holiday on Friday. So his department grinds to a halt and they end up with unhappy customers. I hope I don't have to wait for so long to get my money back. I couldn't ask when that was likely to happen as he hung up on me.
Edited to reply to the company reply.
Just to confirm I was actually still speaking to you when the call ended. In my book that is called hanging up on someone.
Furthermore I have not received any email confirming the refund which you stated was sent as soon as you ended the call, nor indeed have I received my refund. I look forward to receiving tbe email you say its forthcoming and indeed my refund.
7 april 2025
Omdöme utan inbjudan
Svar från Mrs Tilly's
Hi Deb. Thanks for your review and i look forward to replying. I am indeed the young man that you spoke to on the phone and i certainly did not hang up on you. The call was finished. As i explained, we only currently dispatch product from our website Mon-Wed before 1pm for same day dispatch. There is a clear message stating this on our website. You did indeed pay for express delivery and this is a next day service....from....the order being dispatched. Your order was placed on Wednesday night and was due to be dispatched on the Monday and delivered on the Tuesday. We work Mon-Fri as a business, so any emails sent over the weekend, would be dealt with on the Monday hence the lack of replies. In terms of your refund, this was done immediately after our phone call. You will have received a confirmation email stating the refunded amount. If this is not the case, please get back in touch and we'll be sure to put this right.
Made my mum cry
My mum can count on one hand the amount of times she's gone back to Scotland where she grew up - less so when she was well enough to enjoy the trip. I've ordered from Mrs Tilly's twice and each time she's reminded of home and happy memories. Absolutely sensational tablet and fudge, authentic, mouth-watering and above all - it's a little piece of home. Thank you for making this, it's so hard to find outside of Scotland!
31 mars 2025
Macaroons
Macaroons were delicious, got them as a present at Xmas, when they were finished I had to order more
24 februari 2025
Mrs Tillys fudge is always great
Mrs Tillys fudge is always great. nice packaging - maybe too nice.
whiskey fudge for ski trip - perfect!
27 januari 2025
Easy transaction and Prompt delivery
Easy transaction and Prompt delivery. Even got discount for the gift boxes
28 januari 2025
Nothing special
Nothing special, had better from the local market.
Most of the pack I bought wasne good and quite dry!
18 oktober 2024
Omdöme utan inbjudan
I love every time I visit Mrs.Tilly
I love every time I visit Mrs.Tilly. Hugely proud of my Scottish roots and nothing gives me greater pride than treating my sour of the border friends.
26 november 2024
Yummy treats
Easy to order, fast delivery.
Sweet treats l can't find in the shops delivered to my door.
28 oktober 2024
Simply the best !!
This is the best/premium Scottish tablet ( unless you make your own) you can purchase always buy them as treats/xmas gifts for my sweet toothed family & friends - they certainly don't last long Mrs Tilly is simply the best !
28 oktober 2024
Mrs Tilly’s offer a wonderful selection…
Mrs Tilly’s offer a wonderful selection of products not otherwise seen in stores. My husband adores the box Whisky Fudge. The Chocolate Coated Honeycomb is addictive and enjoyed by all the family. I highly recommend Mrs.Tilly’s products.
28 oktober 2024
Is it just me or does the fudge just…
Is it just me or does the fudge just taste like tablet? I bought a box of Mrs Tilly’s fudge and normally other fudge I buy is softer and creamer, this fudge just genuinely tastes like tablet I cannot tell the difference.
20 oktober 2024
Omdöme utan inbjudan
A taste of Scotland
Quick delivery, well packaged and good price. A little taste of Scotland came to Devon
3 oktober 2024
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