Morganstanley Omdömen 

Morgan Stanley Financial Advisor was very knowledgeable in short-, mid- and long-term financial planning. She completed a financial plan for my 90-year-old mom who is still living comfortable and will not out live her money.

Why would Jonathan Karelitz (my Financial Advisor at MORGAN STANLEY) entice me to buy an investment...something I come to later find out that I CANNOT sell when I want to! He sucked me into buying a REIT, and didn't tell me that I could NOT sell it when I wanted to!!! Such a SLEAZY move- NOW it has lost thousands of dollars, & I can't sell it and I just watch it go further down $$$ the drain! RUN AWAY!!!

I was gifted some shares, held by Morgan Stanley, and was looking to sell. I got their app, but couldn’t register as I needed a US passport or social security number. As I am not a US citizen or resident I had neither. All contact with MS had to be made by phone or fax (remember them?). I had several numbers all of which did not get through to people but would ring 5 times and hang up. The 24 hour help line is an international call and expensive on a mobile phone as I do not have a landline. The UK number transfers you to a call centre in Denver. It took 3 days to get a number at the correct office. Once I got contact things seemed to move smoothly. Accounts were updated, forms exchanged promises were made to call me when I wanted to sell. 3 emails ( yes they do have them) were sent saying I wanted to sell but no call came. I called back and was told an email of the transaction would be sent, never came. I called to fine out and clarify money transfer, exchanged forms and heard nothing. I called again and was told to expected the money. The money came but I have no records of the sale, tax paid, costs incurred or currency exchange. All of this will be required for tax purposes. This whole process took 2 weeks to complete.

If you work for a US based multinational, live outside the US and have stock options...and have a choice.. go with Fidelity, not MS. I wish I followed my colleagues advice. While MS are polite, every single engagement is painful, repetitive, and the ONLY support option is by phone. Give the number of terrible reviews over an extended period of time, I'd go as far as saying that don't even care.

My father passed away last year. He had a fairly substantial amount of money stashed away with Morgan Stanley. They made the transfer very easy and fast. It wasn't an easy time, and they took care to make it as simple as possible. Mostly, it was Sandra Guerrant who handled things for me. I am very grateful to her for everything she did.

Terrible experience with Customer Service. They do not call you back, nor put things in writing. Instead, they ask you to call them back to check status of any issue you may have. After almost 2 months I am still dealing with the same issue.

Poor service. I have two account managers assigned to me and none of them ever bothers to respond when I contact them.

Seriously not impressed, your engineer did not give me enough time to answer the door, even though morgan Stanley know this building is assisted living and most tenants have a disability and nobody answering the phone,

The worst financial company I've ever dealt with. Unfortunately, they are the broker for my companies stock program. I exercised some options and awaited the check. It never arrived.

After three calls totaling about an hour on the phone, they told me:

1) they can't track the letter because they sent as one would send a Christmas card (standard mail)

2) they can stop payment and reissue a new check but it will take about 3 weeks and the check will arrive in about a month.

3) It will cost me 35 dollars to cover a mistake that I didn't cause. It's not a lot of money, but I loathe the concept on principle.

If it is at all under your control, DO NOT USE THIS COMPANY

Zero stars - intransparent company with no supervision. They do not understand commerce - they think the client is their employee, they have no successful communication mechanism and do not want to resolve issues.
There are far too many stories identical to mine - they ask for more documentation, they never acknowledge receipt of the documentation and block the access to you account. Companies who give stock awards to employees need to fine a better guardian of such awards.

They really deserve a ZERO.

Poor management,I was trying to withdraw my money and the it takes longer from another issues to another and was trying to pay hospital bills for my son until I cry out to my friends to help that introduced one platform to me ,no matter how hard it is they would got your money back within 24hours and I’m grateful for that ,you can text to know more better wray3300 at gmailcom

Horrible. They block your account every six months but one can never get the Verification Code. No email address only a tel number in USA, so from SA the call costs me $10 for 2 minutes and still they don't fix the problem....big mistake. They have only elusive people at this company...what are they afraid of...makes you wonder.

Old employee stock plan. I required a login to access my account. What has followed defies belief. My initial phone call was at the beginning of August 2024, as of today I'm 12 phone calls in, 20 emails out and hours of my time wasted and the issue still hasn't been resolved. Call centre operators have no idea about Morgan Stanley internal requirements/processes (archaic), they just apologise for the inconvenience and ask for the same documents to be resent over and over again. I'm beginning to wonder if the agents bonuses are paid on call volumes instead of cases closed. Morgan Stanley seem to conveniently forget that the stocks they are managing belong to the investor not them.

I keep reading time after time bad reviews i hope people looks at this before they lose there money my lawyer will be calling morgan stanley i tried for a week testing my 88 yr.old mother up set her so bad she end up in the hospital hope they don't get rid of the record calls csuse by 3rd.call i was recordind too i let u know how our lawyer hope he is able to sue ,sue

After our father died, as his executor, I had a horrible, year long, experience with Morgan Stanley. He had an IRA stock account at MS.
"Estate & Inheritor Services" division was a disaster! Abborent.
I spent no fewer than 40 hours dealing with them. Asked for a supervisor, no response. Condescending and repeatedly and blatently dishonest. No response to correspondence for weeks. No forms provided or available for transactions and information MS required. Instead: "you submit your informaton, we can't provide advice." I prepared and forwarded signed/notarized documents. 6 weeks later: "rejected by legal, try again." Nine months into the frustration, a new rep (finally) is assigned, more delays, continued push back, not as condesceding rep. We finally finished what should have been a simple transfer to the heirs, with each share to be into transferred into an individual MS account.
This part should be simple, but no! More problems with that MS division -- more wasted hours. I got out as soon as I could--and lost money. I will never deal with MS again, and tell others my and our family's story with this firm. After more than a year: this wasn't just one or two or three people or departments at MS. Based on our experience, this is a systemic, corporate, cultural problem.

My initial problem was that a wrong address was placed on my account due to technical reason according to them, and thus online access is locked. In the last three months, I have being trying to get the issue resolved and encountered unbelievable problems within Morgan Stanley. There is no ownership, no accountability, no commitment. Only thing they have is disconnection among different departments. After three months, the problem still not resolved. This is a poorly managed company.

Absolutely despicable organization. They sent my account to unclaimed property. They sent me a letter while I was on a two month vacation. Since I didn't respond, it was sent to unclaimed property. The explanation was that they followed the law. No phone call, no email, no ninety day, no sixty day. They just sent a thirty day notice and then disposed my account. I had this for 20 years. Their standards must be that they will only do the minimum that is required by law.

One of the better institutions for personal wealth management, the level of service and attention to detail is rare these days, but a standard at Morgan Stanley.

Absolute dog service. Called them more than 10times and every single time different agent picks up and verify you and read the "notes" which they have no clue what is going on and apologize for inconvenience, pretend to do something for you and NEVER does. They will promise to escalate, call you back, give you a confirmation until x time just to get you to hang up and NEVER ONCE followed through. Agents will even straight out lie to you saying that things are being processed and I just have to wait. Weeks later when I called back a different person said I needed to resubmit the document because of missing category. Absolutely disgusting service. I hate myself for trusting what they say they would do every time. Straightup disgusting and makes you lose faith in people overall.