Moorland Fuels Omdömen 

Responsive, helpful, best price available for heating oil and delivered as promised

Our oil tank sprung a leak. I called my own oil supplier who couldn't help.Panic ! Called Moorland Fuels at 5.00pm on a Friday evening just before Christmas, they were out within the hour and pumped out 900 litres from my tank into an emergency tank and within the week had fitted a new tank. Great company who go the extra mile.

Delivered on day they said they would. I left the tank unlocked and they came, filled and went without me even noticing...perfect service!!

Turned up on time,very polite and helpful.Will definitely use them again

Timely fdelivery at a good price. A very pleasant company to deal with with personal service.

A Moorland Fuel lorry knocked down part of our garden wall on a lane by our house - this was witnessed by our 2 neighbours. The driver refused to leave any details
The response from Simon Turner their operations director is this
" Unfortunately, the issue is with a stretch of wall on a public highway. I can only report back my findings and as we have no way to confirm the eye witness statements, the best I can do is refer you to Devon Highways to report the issue with the wall to them."

Amazing lack of taking responsibility for a local company - think twice before ordering if this is their attitude

This company serves our village well and delivers to time on the whole.

Good communication informing of delivery date-delivery always on time.

I found it odd that Moorland Fuels contacted me to offer to deliver fuel and then, despite the fact that I pay monthly by direct debit asked me to pay a lump sum up front.

Up to now, I have always been delighted to use Moorland Fuels and this episode has not made me want to leave, but I have to question why they took these measures at this time.

Having recently moved from a long-time supplier whose service standards had become untenable, a friend recommended Moorland Fuels as a possible alternative. How glad I am that I took his advice! I have been so impressed by Moorland's service since moving to them. From excellent, quick and efficient response when phoning to order (no waiting for ages listening to a recorded message..) to a delivery well within the estimated supply date (together with a reliable pre-delivery notification for the oil). It pays to shop from a local, family run concern. Well done Moorland, and thank you!

Having ordered 900 litres I was told that it was three week’s delivery. I asked if they would allow me to fill two 20 litre Jerry cans to tide me over. They were unable to do that, but said they would be getting 20 litre boxes soon. In the meantime I was recommended to go to Lakes in Tinhay who sold me 40 litres at 61p inc VAT. When Moorlands called to say they had the boxes they wanted to charge £75 for the two; roughly three times the price I had just paid. To rub salt in the wound, when they delivered the 900 litres they charged me £68.4 +VAT! To date I had always used Moorlands thinking loyalty better than the odd couple of pence per litre. No more; I will use a buying group.

Ordered oil with Chloe, always very friendly and helpful, delivery came very quick, thanks Moorland Fuels .

Easy to order and delivery was straightforward. A little confusion regarding text that said it was coming on a different day but not big issue. Staff very helpful and informative.

We ordered our fuel on 2nd December. We were advised delivery would be on or before 16th December. It didnt arrive then. I phoned and was told that they hoped it would be before Christmas. It was but I am sure only because I spoke(!) to them on the phone. Three times I was told that they would get back to me and they didn’t. Not impressed.

As a new customer your service was excellent, friendly and courteous and very efficient, If this continues I shall have no hesitation in recommending your company to anyone should the opportunity occur.