Mon Motors Omdömen 

Diaa took the time to explain everything clearly when I purchased my Audi A3. He was very knowledgeable about the car and also went through the finance options in detail, making sure I understood them. Throughout the process, I was kept informed, which made things straightforward. It was clear that Diaa knew his stuff and took care to answer any questions I had along the way. His assistance really stood out during the purchase process. Diaa is an absolute credit to Audi.

Not pressured and very smooth throughout and felt valued.

We purchase the volvo xc40 and we worked with justin through our whole process. This was our first ever purchase of a new car and Justin was amazing. Walked us through the whole process with by making sure we knew everything every step of the way. Made sure we knew what we was buying plus what we should look out for. He is a great asset to your team there. We collected the car today and he knowledge and passion for the brand was outstanding. He took us through the basic in the car and worked well with my wife with everything else. I have to say he has made this experience seemless for us. Thank you justin and the volvo team.
Michael and Ann Rees

The process was straightforward and well explained. Benson was polite, friendly, and professional throughout. He made everything clear, which I appreciated.

So I wrote a fair review of Mon Motors 6 days ago but they got it removed as I mentioned the site Managers name which is ridiculous as it’s on their website as common knowledge so feel free to obtain their details from their website
Avoid this dealership if you can.
The level of customer service is shocking, we were shouted at and treated dis-respectively.
No one has a clue what other people promise
Promised call backs and no one calls
The main Manager does not deal with urgent issues
The company as a whole should be avoided if Weston is anything to go by
Bye bye Mon Motors we will never be using you again
And before you ask me for more information I have already raised a formal complaint on 6/6/26 to your compliance email address which hasn’t even been acknowledged, this is laughable as this goes against your own complaints procedure !!!

I visited Bath Audi recently and worked with Nigel. He was very helpful throughout and gave me plenty of space to make my own decision without feeling rushed or pressured. The process felt smooth, and there weren’t any unnecessary complications. Nigel answered my questions clearly and made sure I had all the information I needed before choosing the car. It was straightforward, which I really appreciated.

To Mon Motors, Merthyr Tudful
I am writing to express my appreciation for the excellent service I recently received when purchasing my Volkswagen T-cross from your dealership at Merthyr Tudful.
From my very first visit to the showroom, through to the delivery of the vehicle to my home, I dealt exclusively with one member of your team - your Sales Executive, Flynne Thompson. I feel it is important to write and acknowledge the manner in which he conducted himself throughout the entire process.
Buying a car can often feel overwhelming, but this was quite the opposite. From the outset, he was courteous, knowledgeable and, importantly, never pushy. While he was understandably firm in working within the company's guidelines, he was also willing to discuss options openly and constructively.
I took quite some time to make my decision, perhaps, close to ten days (I’m not quite certain how long). During this time I kept asking numerous questions and may have appeared dithering at times. However, at no point did I feel rushed. He remained patient, and always available whenever I needed clarification.
Looking back, we reached an agreement remarkably smoothly and amicably, due in no small part to his pleasant manner. He handled all of the paperwork, explaining everything clearly and ensuring the process was straightforward from start to finish.
I was particularly impressed that, even after the sale had been completed, he offered further assistance regarding the transfer of my registration number with the DVLA. This willingness to continue helping beyond the transaction speaks volumes about his commitment to customer service.
The experience concluded with him personally delivering the vehicle to my home, which was a fitting end to what had been a positive purchasing experience.
In an age when excellent customer service is often talked about but not always delivered, I felt it important to recognise a member of staff who exemplifies it. He is a credit to your dealership, and I hope this letter is placed on his personnel record and shared with both him and his management team.
Please accept my thanks for a professional experience.
Terence (Terry) Williams.

Really pleased with the experience of purchasing an Audi A1. Jamie and Josh were quick to respond and kept us updated throughout, making sure we felt looked after. On the day, Kit was also helpful in getting everything sorted smoothly. They provided good guidance and support for our daughter’s first car.

I had some questions about the Audi Q2, but Simon took his time to explain everything clearly and thoroughly. His professional approach made the process straightforward.

I was a bit unsure going in, but Diaa at Audi bath really put me at ease. He explained everything clearly and gave honest advice without any pressure, which I appreciated. The whole process felt straightforward and easy to follow. It was nice to deal with someone who seemed trustworthy and focused on helping rather than pushing for a sale. I left feeling comfortable with the decisions I’d made and confident in how it had all been handled.

Very helpful and knowledgeable team to deal with,

Ordered a part for my Q8 from the Cardiff branch, when I rang to see if the part was in I was told it was and that when I picked it up someone would be available to look if they could fit it for me as a pretty easy part to fit.
When I arrived to pick the part up I was told by the parts person that they could not fit the part, or even pop out to my car and look at it and that it would be a service appointment that would be charged. The guy from parts, who told me he was the parts manager was pretty rude and arrogant, no customer service training at all it seemed.
I will not be taking my Q8 to the Cardiff branch, nor will I order anything from them again.
Really poor service levels.

I had a very positive experience at Volvo Cars Cardiff. Joe was professional and approachable, taking the time to explain everything clearly without any pressure. He answered all my questions patiently and made sure I understood my options. There was no attempt to upsell, which I appreciated. It felt like the focus was on helping me make an informed decision rather than pushing for a sale. This made the process straightforward and comfortable.

Very pleased with the Audi E-Tron purchase. Henry listened carefully to my requirements and offered useful advice without any pressure. The process felt straightforward and well-managed.

Service department at Merthyr is an absolute shambles where they can’t even rental you what’s wrong with your car yet still charge a diagnostic fee

Beware of the sales of warranties as they aren’t worth the paper they are written on

AVOID AND GO ELSEWHERE

I go into this dealership (VW Gloucester) on Saturday morning as my EV cable seems to have gone faulty as it is not charging my car or my other EV, but another cable is. I have my ID3 on a fully maintained lease, meaning I can go to any dealership (This is my closest and I happened to be in Gloucester for something else so decided to pop in, not expecting them to look at it then but booking it in would've been nice).

I spoke to a girl there who told me it's down to my lease company to sort this out. I tried to explain it isn't as they are just a finance company all VW dealerships have to do is diagnose the fault and then send a TPI (I think it's called TPI) to my lease company to see if they will authorise paying for the part. She was adamant I have to speak to my Lease company.

My lease CS don't open weekends so I waited until Monday to contact them, and they told me yes I am fully maintained my cable is part of that as its an essential part of the vehicle. That I just need to go and get it checked by VW or an approved garage. I explained I tried this with VW Mon Motors Gloucester and they turned me away and that you need to sort it, I also told them I knew this was false and that the garage should have booked it in.

I sent an enquiry online to VW Gloucester on Monday and it is currently Wednesday with no response.

It's probably no coincidence that I have had to make a bad review on Google about this Mon Motors dealership as I had a bad experience with Mon Motors Skoda in Gloucester. So obviously the higher management are just not interested in customer service so the front facing staff are projecting that.

This was my review on Google above. They since got back to me and gave me hope that they would request authorization from my lease for a new cable (I said ok but I knew my lease would ask for diagnosis and that was why I went into the dealership in first place)

The first email was from the after sales manager then couple days later someone else emailed me stating same thing. Then they out the request through and my lease states no they want it diagnosed with pictures first just like I thought would happen.

I'm now going to be left with no charging cable as my friend needs his cable back (he has a tethered wall charger so didn't need his until now he's going off on holiday) I only have an untethered wall charger at home.

This could've been sorted weeks ago but they like to make you fight to get things sorted. Telling me to basically go away and speak to the lease company that only authorises the work not actually does it.

My last email to them has now gone unanswered.

So glad I'm going away from VW next month when this car goes back. Staying away from cupra and seat also as the dealership is also this company.

Matthew was professional and welcoming. He explained everything clearly and took time to answer our questions. We felt comfortable throughout the process and well looked after. His patient approach made a real difference, especially after an earlier disappointing experience with another staff member, whose manner had felt judgmental and dismissive. Thanks to Matthew, we decided to proceed with purchasing the Audi Q7.

Booked car in over a month ago, due to drop it off 8 am tomorrow. Receive text to say it’s been cancelled, no explanation. Phoned up, promise someone will give me a call back, no call. Phone again no one available to speak to me. No idea what is happening, my MOT expires in 13 days, thought booking it in well over a month in advance would be sufficient.
Decent customer service would at least involve offering an alternative, some kind of solution, someone at least to speak to. Just left high and dry - very different attitude when they were selling me the car!
Really shabby shoddy service!
Please don’t bother cutting and pasting a reply that says give us more information. You must have all the details in your system, you i assume must know why you cancelled the MOT and why you offered no alternatives or any solution.
The reply mons motors provided adds nothing. I specifically said don’t ask for more information because you have everything.
Obviously, you haven’t read my feedback. And all you are doing is a cut and paste without any thought. Confirms my opinion that you are useless!

I purchased an Audi A1 at the Cardiff branch and was really pleased with how everything turned out. The staff were friendly and professional especially Scott, making the process straightforward. He was polite and thorough throughout the process and approachable whenever I had questions, which made me feel well looked after during the purchase. He was quick to act when the car we were interested in became available which enabled us to purchase and take it home on the same afternoon.

The car has been great to drive so far. It’s smooth on the road and suits my needs perfectly. I’m very happy with how things worked out.

Mark was very professional and took the time to explain everything clearly, which I really appreciated. He was polite and courteous throughout, making the process much smoother. The friendly approach made it easier to understand my options without feeling rushed or pressured. I left feeling confident about my purchase of the Audi A1.