MOHD - Mollura Home Design Omdömen 

Ordine effettuato con il black friday (un tavolo e 4 sedie per circa 2000 euro) mi dava tutto disponibile in 3/4 settimane mi è arrivata una prima trance di merce (dopo innumerevoli solleciti) a febbraio. La sedia che mancava mi è arrivata a fine marzo e per di più sbagliata. Ho dovuto attendere il ritiro e la riconsegna del prodotto corretto. Alla fine siamo arrivati a maggio inoltrato ( dopo 6 mesi dal pagamento). Neanche un rimborso o qualche forma di ricompensa per il disagio arrecatomi. Di certo non mi sento di consigliarlo a nessuno, mi dispiace.

The customer service (Fabio) really went the extra mile for me. I received a damaged lamp but didn't "complain" quick enough as I was moving and wasn't able to unpack as I would have needed to do. Fabio really helped me and despite missing the proper timeline he was able to help. Greatly appreciated!

The customer service I received from MOHD, particularly from Silviana, was exceptional from start to finish. I received a lamp that stopped working after only a couple of months, and MOHD was outstanding in resolving the issue quickly and professionally.

Living in Australia, I was genuinely impressed by the level of support I received - better than what I've experienced from some local retailers. The communication, care, and commitment to finding a solution were faultless.

Well done, MOHD. I wouldn't hesitate to order from you again (I am actually currently in the process of doing so) and highly recommend them to others.

I was a big fan of MOHD: amazing selection, good pricing and a responsive customer service. Sadly, the quality of customer service has been deteriorating over the last several months. It has become difficult to get a response besides “holding emails” (we are busy but we’ll get back to you) or generic replies. I am a regular client but I hesitate to place further orders while communication is poor. In addition, I am not sure the website reflects true stock availability. I hope things improve.

I purchased an in-stock item this time, and the shipping was incredibly fast. This was a much better experience than my previous order.

Von A-Z ein perfekter Kundenservice, wir können mohd nur weiter empfehlen!

Qeeboo Rabbit Chairs and Tree Table delivered sooner than expected, had a few questions which were almost immediately answered by the kind customer service of Mohd. 5 Stars for sure!

Ich habe vor über 3 Monaten französische Tolix Schränke im Wert von knapp EUR 3.000,00 bestellt und bezahlt. Der erste Schrank kam, wie auf der website zugesichert nach 6-7 Wochen. Auf den zweiten warte ich seitdem und erhalte bei Nachfragen sehr spezielle Antworten, die mir suggerieren sollen, dass mein Schrank am 19.05.2026 mit einem "Spezialtransporteur" der leider kein Tracking zulässt, verschickt wurde. Von Italien oder Frankreich nach Hamburg mehr als 10 Tage; nicht euer Ernst, oder ?(beim ersten Schrank hat der Versand 4 Tage gedauert)
Außerdem hatte ich eine letzte Nachlieferfrist bis zum 29.05.2026 gesetzt. Keine Antwort, nichts. Ich werde jetzt mein Geld zurückfordern und möchte davon abraten, hier zu bestellen.

I oredered a table the 15th of MArch delivery in 2-3 weeks .... today 28th of MAy i'm still waiting the table.
in 75 days nobody from MOHD contacted me to explain the situation.
I' ve asked to cancel the order and have a reinbursment but they seem to have vanished.

I am unfortunately sharing the same experience as many other customers. My order has been subject to a significant delay, with no clear communication on the expected delivery date.
Customer service is practically non-existent. I repeatedly receive the same generic responses, without any concrete information or solution. Despite several attempts to get clarity, no delivery timeline has ever been provided.
I also tried calling, but no one answered.
To make matters worse, I was given a UPS tracking number; however, it appears that the shipping label has not even been created yet, which raises serious concerns about whether the order has actually been dispatched.
At this point, I have no visibility and genuinely do not know whether I will ever receive my order.

Servizio clienti davvero fantastico, hanno risolto un problema con il mio ordine in modo esemplare, ho acquistato dei piatti davvero molto carini.
Complimenti .

I recently had a fantastic experience with Mohd. Although one item in my shipment (a glass lamp shade) arrived damaged due to courier handling, their customer service was outstanding. They immediately arranged for a free replacement and proactively handled all the logistical challenges and customs fees (DDP) to ensure it reached me in without any further hassle. The replacement arrived perfectly packaged, and the lamp looks beautiful. Truly professional and reliable service!

Giulia from MOHD has been very helpful on ensuring my furniture can be delivered on time. I really appreciated Giulia's help and patience.

J.

Nonostante un clamoroso errore del corriere (consegnato in un’altra casa con prova fotografica) la sig.ra Silvana di Mohd ha preso subito a cuore il problema e in 4 ore ha risolto. Eccellenti!!!

Ordered an item in Feb 2026. Its May 2026 now and item has not arrived, and they obviously took my money without delivering. Delivery timings are misleading. Customer service will just provide a template response that they're chasing but probably a lie, because on their web page it says ready to deliver. Asked for a refund and they refused.

The products are all good and the service is excellent as well.

I bought the light which made by glass and marble. At beginning I just worry about the delivery. Because it's a long way from Italy to Taiwan.

But they arrived to Taiwan safetly and no-damage.

Esperienza molto positiva con Mohd.
L’assistenza clienti si è dimostrata disponibile, attenta e professionale nella gestione del reso, seguendo tutto il processo con cura e assicurandosi che andasse a buon fine. Un livello di attenzione verso il cliente che oggi non è affatto scontato.

We have Circa Lamp in our office and it was broken, however, MOHD is very helpful and assist us on this matter, and we received the lower stem with no issues at all, Angelo and Pablo help me lot on the delivery.

Silviana in customer support helped to facilitate a product replacement and made the entire process incredibly easy. Great vendor to source quality pieces.

Gessica helped me all the way through with the follow up of a really troubled package from Italy to Mexico and was very effective in scaling up the problem to get it resolved as soon as possible.