Modkat Omdömen 

18
•
TrustScore 4 av 5

3,8

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Företagsinformation

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  3. Djuraffär

Skrivet av företaget

Founded in 2009, Modkat creates thoughtfully designed cat litter boxes and accessories that make living with cats cleaner, simpler, and more beautiful. We believe pet products should complement your home instead of cluttering it, which is why every Modkat product is designed with modern aesthetics, innovative functionality, and premium materials in mind. Our award-winning collection includes the Modkat Litter Box, Flip Litter Box, Flip Litter Box XL, litter box liners, litter mats, scoops, and accessories that help keep homes cleaner while making litter box maintenance easier. Every product is developed with input from real cat owners and is built to last. Modkat is known for innovative features such as reusable liners, top-entry and front-entry designs, and patented components that improve the litter box experience for both cats and their owners. Our products are trusted by customers around the world and have been featured in leading design and pet publications. We are committed to providing exceptional customer service and continually improving our products based on customer feedback. Whether you're welcoming your first kitten or caring for multiple cats, our goal is to create products that fit seamlessly into your home and simplify everyday life. Thank you for choosing Modkat. We appreciate every customer who shares their experience and helps us continue to improve.


Kontaktuppgifter

3,8

Bra

TrustScore 4 av 5

18 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

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3,8

Alla omdömen

(18)

5 omdömen under de senaste 12 månaderna

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Vi kontrollerar omdömen

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Worth every penny

We have two cats and the Modkat litter box has held up incredibly well. The build quality is superb. The design is beautiful and fits well in our interior. The liners are probably my favorite part because they make cleaning so much easier! Overall we're very happy we made the switch from our previous cheap pet store litter boxes. I was afraid our cats would have difficulties adapting and would reject the new litter box, but they got used to it super quick. Worth every penny!

12 augusti 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Love my Modkat box and tarp liners

Love my Modkat box and tarp liners - it looks awesome, is super easy to clean/change litter and no more litter tracking. Thank you for making my life easier Modkat!

3 juli 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I've been using Modkat products for…

I've been using Modkat products for quite a while now, and I can honestly say they've exceeded my expectations. I've tried a number of litter boxes over the years, and nothing compares in terms of quality, thoughtful design, and ease of cleaning. The reusable liners are a game changer, and the litter box does an excellent job of containing litter while still looking great in my home.

What has impressed me just as much as the products is the customer service. On the few occasions I've had questions, the Modkat team was friendly, responsive, and genuinely interested in helping. It's refreshing to find a company that stands behind its products and values its customers.

10 juli 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Modkat Flip top


A year ago, as a new cat slave, I could not imagine why someone would spend this amount of money on a cat toilet. How I wish I hadn't bought all the expensive mistakes in between!
This works. It looks a little Brutalist, but inoffensive. The parts are easy to clean. The bag could probably go in the washing machine, like nappies. No spreading of litter (and it doesn't even advertise this to be the case!).
There are a few little things which would help improve it. But overall, forget the rest.
The downsides are there is no handle to pick the box up with. The gap under the box, between the feet, is very interesting to my larger cat and she may tip it over. The liner needs a pouring spout to get the litter out and into a bin liner. I'm finding it very hard to keep the filter in place. It keeps falling into the litter and keeping the whole lid open, whilst scooping, isn't that easy.
Ps they both are very scared of the free toy. It smells appalling to them....no idea why!

1 juli 2026
Omdöme utan inbjudan
Logotyp för Modkat

Svar från Modkat

Hi Fabia,

Thank you so much for taking the time to share your thoughtful review! We're thrilled to hear the Flip has been a great fit for you and your cats.

We especially appreciate you sharing both what you loved and the areas where you think we could improve. Customer feedback like yours plays an important role in helping us refine our products over time.

Thanks again for choosing Modkat, we hope you and your cats continue to enjoy your Flip for many years to come!

— The Modkat Team

Betygsatt 1 av 5 stjärnor

items never delivered due to modkat mistakes

Modkat delivered the items to the wrong address, twice!!!! They must have a team that manually copy the address I put on the order and somehow, they put down a different address than the one I entered. The customer support email stops responding to emails, despite I have screenshots of how wrong the delivery address on their shipments. the second attempt was comical, they didn't even include the street, they just put the city and zip code. I'm going to dispute the credit card charges, but don't give this company any business. what a terrible customer support department!

20 augusti 2025
Omdöme utan inbjudan
Logotyp för Modkat

Svar från Modkat

Hi,

We're sorry to hear about your experience and understand how frustrating this must have been. While it's been some time since this review was posted, we'd still like to apologize that your experience didn't meet our standards.

It's possible this issue was already addressed through our customer support team, but if not, or if there's anything still unresolved, please reach out to us at support@modkat.com with your order number and we'll be happy to review it.

We appreciate you taking the time to share your feedback. It helps us continue improving both our fulfillment process and customer experience.

— The Modkat Team

Betygsatt 1 av 5 stjärnor

Sadly

Sadly, I cannot say that my experience of ordering through the Modkat US store has been great. My order from 5 weeks ago was "lost in transit". And the replacement shipment now has "errors in some of the shipping information" and still to be shipped.

From my experience to date, this is not a reliable company and I am regretting buying from Modkat US store.

14 maj 2024
Omdöme utan inbjudan
Logotyp för Modkat

Svar från Modkat

Hi Winni,

We're sorry to hear about your experience.

Although some time has passed since this review was posted, we wanted to acknowledge your feedback. If there is anything that was never fully resolved, please don't hesitate to contact us at support@modkat.com, and we'd be happy to review your order.

We appreciate you taking the time to share your experience. Feedback like yours helps us continue improving our products, shipping process, and overall customer experience.

— The Modkat Team

Betygsatt 5 av 5 stjärnor

Amazing product and service

I ordered from the Canadian site and received 2 beautiful cat scratcher lounges within three days. Amazingly fast -- very impressed!
My cats love them!

8 mars 2023
Omdöme utan inbjudan
Logotyp för Modkat

Svar från Modkat

Hi Nicole,

Thank you for your wonderful review! We're so glad your order arrived quickly and that your cats are enjoying their scratcher lounges.

We appreciate your support and hope to serve you again in the future!

— The Modkat Team

Betygsatt 1 av 5 stjärnor

Package didn’t arrive Modkat won’t respond to contact attempts.

They used some cut rate shipping service called axleship to shop my package the package never arrived. I tried calling modkat to resolve the issue no one answers the phone I also emailed them several times and got no response.

4 december 2022
Omdöme utan inbjudan
Logotyp för Modkat

Svar från Modkat

Hi Adrian,

We're working through some of our older reviews and wanted to take the opportunity to acknowledge your feedback.

We're sorry to hear your order didn't arrive as expected and that you had difficulty reaching our support team. We understand how frustrating that experience must have been.

Customer feedback like yours has helped us continue improving our fulfillment process and customer support over the years. If there is anything that was never fully resolved, please don't hesitate to contact us at support@modkat.com and we'd be happy to review your order.

Thank you for taking the time to share your experience.

— The Modkat Team

Betygsatt 3 av 5 stjärnor

I ordered two Modkat boxes along with a…

I ordered two Modkat boxes along with a waste pale, garbage bags and box liners. I received one litter box, one waste pale, bags and liners but no second box. I emailed right away to tell them my order was not complete. I did get a email asking about the problem was but no response to my reply as of yet. I have called two different times and left messages and today I sent photos of what was delivered. Still no response. If it doesn't get resolved I'm going to dispute the charges. I also have an on-line business and would NEVER treat my customers this way. EVER! We always answer phone and email queries and solve problems. You will not stay in business with customer service like this but maybe they don't care as long as the numbers look good.

Update- 11/26/2022 I finally received the other box I ordered! The product is great so I'm changing it to three stars from one. I wish this company would communicate better so their clients don't feel ripped off.

15 november 2022
Omdöme utan inbjudan
Logotyp för Modkat

Svar från Modkat

Hi Sha,

We're working through some of our older reviews and wanted to take the opportunity to thank you for sharing your feedback.

We're glad to hear you ultimately received your second litter box and that you've been happy with the product. We're also sorry that the communication along the way didn't meet your expectations. Feedback like yours has helped us continue improving our fulfillment process and customer support over the years.

Thank you for giving Modkat a try.

— The Modkat Team

Betygsatt 1 av 5 stjärnor

Epic Fail!

My cat pees high, regularly leaving puddles of pee on the floor.
I didn't choose the top entry box as I felt the regular door would be more similar to what my cat was used to & with time, he may no longer be able to use the top entry litter box.
I had hoped this litter box would be the solution to the problem. Unfortunately I was wrong.
My cat pees on the lid and the urine gets between the box and the liner, resulting in an even bigger mess for me to clean up; despite having more than enough litter in the bottom of the box.
If I don't use the liner, I may as well have saved myself the cost of this litter box and kept the one I was already using.
Aside from the litter box not fixing the problem, it is attractive and durable. Shipping was fast and Modkat responded quickly to my queries.
I forgot to order the holder for the filter.
Don't throw away the box it in which it was shipped to you until you know for sure your purchase actually resolves the problem.

18 juni 2022
Omdöme utan inbjudan
Logotyp för Modkat

Svar från Modkat

Hi Tina,

Although this review was posted some time ago, we wanted to take a moment to acknowledge your feedback and thank you for sharing your experience.

We're sorry the litter box wasn't the right fit for your cat's needs. Every cat has unique habits and preferences, and while our products work well for many cats, we understand they aren't the perfect solution for every situation.

We appreciate your comments and continue to use customer feedback to improve our products and overall customer experience.

Thank you for giving Modkat a try.

— The Modkat Team

Betygsatt 1 av 5 stjärnor

As a designer

As a designer, I was attracted to the sleek design. As a user, I can't believe how many good reviews this gets for functionality. Cleaning the liner is a complete pain and the top constantly pops out of the slots it is supposed to fit in. Bad design and way too much money. Don't buy.

20 mars 2022
Omdöme utan inbjudan
Logotyp för Modkat

Svar från Modkat

Hi Marnie,

We're working through some of our older reviews and wanted to take the opportunity to thank you for sharing your feedback.

We're sorry to hear the litter box didn't meet your expectations. We understand that every cat and every owner has different preferences, and we appreciate you taking the time to share your experience. Feedback like yours has helped inform improvements to our products over the years.

Thank you for giving Modkat a try.

— The Modkat Team

Betygsatt 2 av 5 stjärnor

Non-existent customer service

Non-existent customer service. Ordered a litter box, liners, and accessories but received someone else's order entirely -- the packing slip had their name and address and their items were in the box, not mine.

I've tried reaching out to Modkat three times over a couple of weeks to get the items I'd ordered, but not a word from them since. I've tried their contact form and direct emails to their support email address.

Edit: They finally replied and said they would send the missing items, after my third attempt at contacting them which is when I threatened a credit card dispute and also initially left this review. Whether or not those got the ball rolling, I do not know.

13 september 2021
Omdöme utan inbjudan
Logotyp för Modkat

Svar från Modkat

Hi John,

We're working through some of our older reviews and wanted to take the opportunity to thank you for sharing your feedback.

We're sorry your order and support experience didn't meet your expectations. While we're glad to see your order was ultimately resolved, we understand how frustrating the delays in communication must have been.

Feedback like yours has helped us continue improving our fulfillment process and customer support over the years.

Thank you for giving Modkat a try.

— The Modkat Team

Betygsatt 5 av 5 stjärnor

A litterbox that doesn't dominate the room.

Ordered the Modkat Flip from Modkat.eu site. Litter box arrived from Germany in 3 days. Really sleek design, high quality build, simple operation, both my cats immediately took to it. FINALLY a litterbox that isnt hideous. The Modkat flip tucks neatly in the corner of my bathroom and is barely noticible, the flat foldable cover snaps shut with magnets and flips open for really easy cleaning with the provided scoop that slots securely to either side of the litterbox; allowing the box to fit in your desired location. Really happy with the product! Thank you.

7 juni 2020
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Honestly only writing this because I…

Honestly only writing this because I feel like the other reviews really don't do the company justice. I bought my favorite litter box I've ever owned from Modkat. When I bought my previous box from them, my cat didn't use it because it was a top-entry. I then opted to get the Flip because I learned he preferred that. Customer service and shipping was prompt, even considering the pandemic.

For me the only issue is, there are products I want to buy from them but they are indefinitely out of stock (like the litter mat). That and, I wish the liners weren't made of plastic but something more sustainable.

5 maj 2020
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

I had the most unpleasant experience…

I had the most unpleasant experience with Modkat. I spent $299.34 for an XL Litter Box and some accompanying accessories/supplies. I only received the accompanying supplies. I never received my litter box. I contacted Modkat several times and for days the assured me I would receive my litter box by end of day. It never came. I continually sent them emails asking someone from customer service call me. Nobody ever once called me. They are extremely unprofessional. Save your money and sanity, DO NOT ORDER FROM MODKAT. Buy a Clever Cat top entry litter box for $40. They are excellent!!!

9 februari 2019
Omdöme utan inbjudan

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