Minors and Brady Omdömen 

We recently purchased our new home and had the pleasure of dealing with Maddie Rickhuss throughout the process. She was always friendly, helpful and professional, kept us updated throughout and was always happy to answer any questions we had. You could genuinely tell that she cared about helping us and making sure everything went smoothly.
We honestly couldn’t fault the service we received from Maddie and would definitely recommend her to anyone looking to buy or sell a property. Thank you so much, Maddie, for all your help in getting us into our new home! 🏡❤️

Excellent service from Sam Burton! He was very friendly, professional, and helpful during our property viewing. He made us feel comfortable and was always happy to answer our questions. We really appreciate his assistance and would happily recommend him to others looking for a property.

Minors and Brady were very professional and prompt, with their agent Sam Burton being very helpful through the letting process. I am very impressed and would recommend them whole heartedly.

Sam Burton has been very helpful in my search for a rental property.Great communication and advice ..would highly recommend.

Basically the best 🙌🙌🙌

We met Lauren at two properties today and she couldn't have been more helpful and polite. Will definitely be in touch in the future.

So far so good, Jamie has been great with the viewings and communication has been excellent.

Jamie has been great - he’s been happy, positive and a joy every time we see him! We’ve seen Lauren also and she’s been great too!

For the duration of the letting process we were working with Sam Carpenter and we couldn’t have had a better experience, from the beginning Sam was so helpful and answered any questions we had, he always checked in with us and was so easy to work with. I couldn’t have asked for anyone better to help make this process as smooth as it was.

Massive thankyou to Louise at Minors and Brady who went above and beyond for me throughout the process of me buying my first home!
As a first time buyer who didn’t know the process of it all Louise was very informative every step of the way and constantly kept me informed which helped through the stressful process! So thankyou Louise!

Landlords – think very carefully before placing your properties under “full management” with Minors & Brady.

We have several properties managed by Minors & Brady and unfortunately our experience has fallen considerably short of what we were told to expect.

When we signed up, Sam Carpenter specifically explained the service to us and told us our properties would receive regular inspections approximately every six months as part of the fully managed service. This was an important reason for choosing full management.

We have subsequently had properties returned to us in poor condition, yet we are still having to ask Minors & Brady to provide evidence that these inspections actually took place. If they were carried out as promised, we simply want to see the dates and inspection reports. Surely the whole purpose of regular inspections is to identify problems before they become expensive ones for the landlord?

Rent management has also been extremely concerning. Tenants have been allowed to fall into rent arrears without the arrears even being highlighted to us at the time. When paying for full management, I should not have to discover or chase rental shortfalls myself. I expect the agent to monitor payments, promptly identify arrears, pursue them and keep the landlord informed.

We have also experienced serious concerns regarding deposits, including a deposit that was not protected within the required period after Minors & Brady took over management, resulting in it having to be returned. We have also had tenants leave a property in poor condition and then found ourselves having to chase matters surrounding the deposit and recovery of our costs.

Communication has been another major problem. We have repeatedly had to chase for answers, documents, keys and action on matters that we believe should be dealt with proactively under a fully managed service.

Perhaps most astonishing is what has happened since deciding to move our properties elsewhere. Minors & Brady have referred us to contractual provisions which they say mean commission remains payable on existing tenancies even after they cease managing the properties and another agent takes over.

In practical terms, this could mean paying Minors & Brady commission for a property they are no longer managing while also paying the new agent who actually is managing it. We are disputing their position, particularly given our concerns about the service we have received.

This isn’t one isolated complaint. Our experience has involved inspections we were told would happen approximately every six months but which we are now asking them to evidence, properties returned in poor condition, deposit issues, rent arrears not promptly highlighted, poor communication and repeatedly having to chase matters ourselves.

We have given Minors & Brady opportunities to address these concerns. If they provide evidence that the promised inspections were carried out, we will happily acknowledge that. At the time of writing, however, we remain extremely dissatisfied.

The irony of paying for “full management” is that increasingly we have felt we are having to manage the managing agent.

Based solely on our own experience, we could not recommend Minors & Brady for fully managed lettings.

My advice to other landlords: read the management agreement very carefully, particularly the termination and continuing-commission clauses, and get every promise about the management service in writing before signing.

We have just exchanged contracts on our sale, and it simply would not have happened without Claire. She was completely relentless in chasing the buyer’s solicitors and pushing through their administrative delays.

Her communication throughout the entire process was fantastic, providing consistent weekly updates and stepping up the pressure exactly when required over the final few days. Claire went above and beyond to protect our sale, and we cannot thank her enough for her perseverance.

Bought my first house through Minors and Brady, they were excellent every step of the way. Cass was the agent dealing with the after sales for us, and she was so refreshing to work alongside. She was constantly chasing solicitors to get us to completion and was calling weekly to give progress updates. Couldn't recommend enough.

Exceptional service from Minors and Brady! recently rented through them and the process was incredibly smooth. A massive thank you to Sam Burton, who provided quick, clear communication and was always willing to go above and beyond to help us out. Highly professional and stress-free, we couldn't recommend Sam and the team enough!
Weldone!

I had a really positive experience dealing with James Roe at Minor & Brady. James was extremely helpful, attentive, and professional throughout the whole process. He was always quick to respond, kept me updated, and went above and beyond to make everything as smooth and stress-free as possible.

It was a pleasure dealing with James, and I would definitely recommend him and Minor & Brady to anyone looking for a reliable and professional letting agent. Excellent service from start to finish!

When Karol valued my property he was reassuring, friendly and efficient. When I talked to Abby she was incredibly helpful and supportive. My main contact, Aysegul Capti, has been wonderful.Throughout the process she has kept me fully informed of progress, has been particularly understanding, invited questions and explained procedures in clear detail. Welcoming, efficient and responsive, Aysegul was a real help to me during the long process of moving house. She is a real credit to Minors &Brady.

Lauren was kind and helpful while showing me around, as well as very quick to update me after the viewing!

We would like to thank Cassandra in aftersales for all the help with our purchase. It was 11 weeks to offer to completion. She kept us fully informed at each stage and answered or questions swiftly

Cassandra at Minors and Brady was fantastic in supporting us through our move from start to finish. 5 stars plus!!

Minors and Brady were very professional when we were buying our bungalow through them. We had several hold ups along the way but Cassandra rang regularly to keep us updated and did her utmost to help sort any issues that she could help with
All of the staff we dealt with were friendly and helpful. Many thanks for all your help.