Mini Sport Omdömen 

I’ve been ordering from Mini Sport for several years, but unfortunately, it is always the same problem.

You place an order containing 20 or 30 different parts, all shown as being in stock. However, if just one part is unavailable, they hold the entire order indefinitely without notifying you. You can wait for weeks with absolutely no update. Emails go unanswered, and only when you call do you finally learn that one item is on back order.

When I asked why customers aren’t contacted, I was told they have too many customers to call. But keeping customers informed is exactly the purpose of customer service. A simple email would allow us to cancel the unavailable part and receive the rest of the order without unnecessary delays. Customers should not have to repeatedly chase a company just to find out what is happening with an order they have already paid for.

This week, I called on Wednesday and was informed that one part was back-ordered. I immediately canceled it and confirmed that everything else was available. Despite the delay and lack of communication being entirely on their side, I was then told my order would not ship until the following week. At the very least, when a company has caused an unnecessary delay, it should make an effort to ship the remaining items promptly and correct the situation.

Unfortunately, the communication and customer service are simply unacceptable. After dealing with this same issue repeatedly over several years, this will most likely be the last time I do business with Mini Sport.There is plenty of places online that carry the exact same parts and who will care about their customers.

Our newly purchased classic mini had some mechanical issues. Tom and the team couldn't have been more helpful in collecting the car, sorting it out to make it driveable and taking the time to describe in detail what had been completed. Very happy with the car and the customer service, particularly Tom was exemplary.

I’d never trust this company again. I bought an item and after waiting two weeks I learnt that the item was never in stock , I was totally mislead.
I requested a refund and to my horror they couldn’t guarantee when I might get it. The refund still hasn’t arrived and I feel like I’ve been properly ripped off. I honestly believe this company have either turned corrupt or are heading towards bankruptcy .
Buyers beware and look elsewhere at all cost …

Huge selection of parts, wheels and tires with exceptionally quick shipping to the US. MINISPORT is the best in the business!

THE BEST QUALITY OF GOODS, BUT THEY TAKE A LONG TIME TO DELIVER.

Minisport again...just helped me restore a '98 Mpi I've had since 2000 and now upgrading an old RSP. Thanks again guys. Great communication throughout, good prices and adding in my cooper register discounts. Shout out in particular for Mick and Tom for their specific help..keep it coming.

We spent over £500 with Mini sport - 3 damaged items arrived. Couple of weeks later I did get a phone call from Mike the Sales manager who did everything he could to get us a new exhaust sent out after the first one had a big deep scratch in it. Much better service although I thought some compensation might have been nice for all the stress but hey ho not a problem - Plenty of places we can shop from in the future.

Ordered their own brand exhaust system which arrived damaged. The paintwork looked like it had been applied by aerosol and because the packaging was non-existent, all the paintwork was scratched and chipped. Got in touch by email and still awaiting a response after 3 days.

Placed an order on the 12th Aug 24. Still waiting on delivery 🙈 Called after 10 days and told awaiting aerial mount, fair enough ( phone call/email would have been nice ). Another 14 days nothing, call again,told I needed to pay extra £30 as usual supplier not responding. Sales rep says a few days and whole order would be sent! Guess what? Nothing! Calls today and 1st guy didn't know how to use system then transfers me to some smart a**e who tells me " I'm in sales, I don't know why you've been sent to me! Insisted what was available to be sent leaves today which it has. Will be cancelling remaining parts tomorrow as had enough! Plenty other suppliers with far superior customer service 👍

I have purchased from MiniSport over a dozen times and spent many thousands of pounds with them. When the item is in stock they are very good. However if an item has to be back ordered or never comes into stock they are terrible. They will not post available items until the last item comes into stock so negating any benefit in paying for quick delivery. They do not keep you updated on progress and are slow to answer emails. After several weeks of chasing my latest order I instructed them to cancel, since cancelling despite a number of attempts to chase I am still awaiting a refund some 10 days later.

I ordered a tow bar on the 5th august 24 and received it on the 7th August first class service and no hassle

We have been buying parts from Mini Sport over many years, but have found that frequently they will not fit our Mk1 mini. They do not reply to e-mails and we have had to purchase replacements from another supplier. Our garage is now full of components purchased from Mini Sport which are of no use to us.

Great service from Minisport today. It’s so easy to take shops like this for granted, but I’m so grateful that shops like Minisport exist because without them, I’d not be able to drive around in a 40 odd year old Mini, especially with the amount of work mines needed to get back on the road 😊

My honest experience I've had from this company,is l had to chase them up to see why my products have not been delivered by the unreliable courier service,they use took them 6 day's to deliver to my mates business premises.lt wasn't closed all week.l can prove it . They clearly don't care about there customers. Did not even offer to wave the £10 postage for me .all the inconvenience and time and bother it's caused me. If they want to solve the problem,then just give a email, don't want to speak to them, wasted enough of my time as it is.minispears from
Now on.

Very helpfull company to deal with . I called in last week and everything i needed was instock . The service was superb and fast, Tom was especially helpfull and offered to Check my car before i bought to make sure i got the right part . I will continue to place many regular orders. Keep up the good work and thank you 👍. Chris Day

Took my mini into minisport for a new steering gaitor and track rod end yesterday and received excellent service from all , The mechanic MIke was particularly helpful and pointed out the areas that I need to keep an eye on
All in all a very good experience all round
keep up the good work guys.
Roy Hudson

I have my mk1 Morris mini cooper s with mini sport at the moment, more than impressed with their customer service.
Especially Tom he has kept me updated at all stages of the problems they have found. They are dedicated not to let a vehicle leave there workshop until they are satisfied the vehicle is road worthy.
Also special thanks to Michael for letting me know the problems they found.

Terrible experience, purchased two items which are made from an inferior steel (most likely from China). These parts if fitted would have seriously damaged my gearbox/engine. The parts in question were photographed and video recorded to form part of my defence. I contacted the sales manager with said evidence... he said return the items as per their terms & conditions, and I must pay the postage??? No, I don’t... under the sales of goods act 1979 they MUST pay this or arrange collection. They cannot hide behind any Terms & Conditions... the law overrules this. So to conclude... the product is faulty and I WILL seek reimbursement and any additional costs incurred.

Been using Minisport in Adelaide Australia for a few years now and I must admit that there service customer care and phone manner are better than excellent. Never had an issue and they also recommend we’re you can save money. Great people great service. And special thanks to Andrew very helpful and all the guys doing a great job .

I recently had my Mini Mayfair exhaust/manifold repaired also heater sorted out and I would like to say from the young man who looked after us at the main desk to the mechanic and a nice guy on the phone called (mike) the service we received was absolutely fantastic and our car has never been so good so thank you to the mini sports team. Well done