MindMyHouse Omdömen 121

I am a housesitter, and a damned good one. I'm sorry to hear all these bad reviews from homeowners, but from the "other side" I have just had someone accuse me of a $25k theft while housesitting for them!! I am too shocked to understand it all. I have not sat for anyone on MindMyHouse since last September, and all of a sudden, I can't log into the site, with a message that my email address is wrong. I try help @mindmyhouse.com and get nothing but a few ticket numbers. A week goes by and I insist on them fixing my account, wondering why it's inaccessible. Then I get "there's been a complaint against you". What, by whom? From the people I sat for almost a year ago? I had no problems with them last year and we spoke after my sit (though she said she'd wished I had more "farm" experience since I packaged her vegetables incorrectly, though this had not been previously discussed and as they were running out the door they handed me a box of ziplocs, and said just put them in here. I worked my butt off Googling how to do it properly and slaving in the garden). I thought, this could be the only complaint, but why now and why bring it up again when we seemed to resolve it between us 9 months ago? Then I insist again, please can we resolve this issue so I can get back onto the site? Then they hit me with there has been a $25,000 theft and the police have been notified! WHAT?!?!?! I am bewildered and asked them for details AND for the police agency that's involved so I can contact them to resolve it. There is NO phone number for MindMyHouse, no way at all to contact anyone except through help. How is there not some sort of procedure if this happens (as it clearly does, based on the reviews here). There MUST be some sort of protocol to follow when something like this happens so BOTH parties are protected. Obviously, it's not just the homeowners that need protecting. I have no idea what I'm going to do...this is just ludicrous.

I started to use this website as it seemed convenient and helpful. I love the idea behind it. However, there is very little in place to protect you should something go wrong. On my third use of the website something did go wrong. The people who stayed with me were fine with my pets but treated my house with total and utter lack of respect. They caused over £500 gbp of damage, stole many items of my clothing including some of my underwear!!! And refused to acknowledge anything after they left. As well as that their children have found me on Instagram. As a teacher I do not need this attention online from children, it is very dodgy and I have blocked them. When I reported all of this to the website, they refused to do anything about it until I threatened to go public. Then they SENT THEM AN EMAIL... as if that is enough!!! There is nothing in place for your protection as a homeowner opening your doors to strangers. I am sorely disappointed at the sheer lack of care from the website with all this damage to my property and I urge everyone out there to avoid using this at all costs! I never expected this level of damage and intrusion into my life and I regret ever having though the website would do ANYTHING to protect me. WARNING: DO NOT USE!!!!!

So far my experience with Mindmyhouse sitters has been very disappointing. We have had two separate sitters and each has been unsatisfactory in different ways. The first was kind to the dogs but despite our no -smoking policy filled the cottage with cigarette smoke, left it filthy, did no gardening whatsoever and had no money to support herself so we had to pay for food and the electricity use.
The next one was arrogant beyond belief. She clearly could not cope with the sit, despite describing herself as 'coping, caring and competent' , left breakages and dirty carpets and yep, did no gardening either. She left the house before our return which caused us considerable anxiety and of course paid nothing towards utilities.
We have learned a hard lesson from all of this. It is important to know that the sitter has the means to support themselves during a long sit and has a home to go to at the end of it. We had difficulty is getting the first sitter to leave. Some sitters clearly see sitting as an opportunity for a free holiday. The second sitter was rude enough to research kenneling costs for our three dogs and challenged us with this information when we raised the issue of electricity payment prior to the sit. We should have called her bluff and asked her how much the free use of a beautiful house, fully equipped kitchen, use of pianos etc etc would cost her for a month. We were too nice.
So, set the boundaries before the sitter arrives and make sure they can provide references. We had none from either.

I was robbed and my home and animals abandoned!
Mind my House did nothing to help! This sight is a place for thieves and scam artist to hide!
I had no recourse the couple who robbed me disappeared.
Do not trust this site!

I have used mindmyhouse to find a person to look after my house and dogs in Sri Lanka. The person I hosted forced me to write her a good review on mind my house and soon after that left without saying a word. She left my house opened and unguarded and my dogs abandoned. I rescued these dogs from the street and look after them with all I have. The person left them vulnerable and alone, with no care and help. After helping her with her visa and looking after her, this is what I got!
When I reported this to the agency, they totally ignored me. Not only that, they removed my review from their website! How is this possible? Reviews are left so that others can make their judgement on the possible guest, so why was my review deleted? What kind of agency is it? I would steer clear from them in the future and do not recommend them at all. I also know I am not the only one who has had a very bad experience with them. Please be warned!

We love this agency and have had some fantastic sits. The daily updates are excellent and we can only thank them for providing such a professional service for such a small cost.

I am a house owner and feel the administration should advise sitters to review the contract form first. Get many many applicants and fed up with the number of professionals who want travelling money, will not pay running costs etc. On future will do the normal rent my property for 1500 per month and pay 500 to kennel my dogs. Or admin should vet clients first

I am a MindMyHouse member since the start in 2008.
As a sitter I have done many assignments all over the world in the past without any problems and made many new friends while taking care of their home and pets.
I have read some of positive but also negative reviews and would like to express my opinion about MMH.
The membership fee of $20 a year is very reasonable compared to other similar communities. The chances of getting a reply from a house owner is mostly dependent on your own actions, the skills you can bring to the table and references. You have to be quick to respond; make sure you have the e-mail alert activated and read them everyday. In case of interest, start writing immediately. Make your interest letter as inviting as possible; keep some template letters in your draft-file, but make sure you put in some up to date personal information and reason of interest.
Think of what the house owner wants to hear, what he/she is looking for and how you would take care of these expectations. Make your skills a very important part of your e-mail! You have to stand out from the crowd!! To my experience, a very short and quick response in which you refer to your MMH profile, does NOT work!!! My professional dog breeding/training skills and experience with horses have been the greatest asset in getting a positive reply. So, if you have similar skills, use them. It is also very important to mention your references.
Finally, try to read between the lines while going through the adverts;
is the house owner looking for a free cleaner/gardener/dogwalker/contractor or does he/she realize that MMH is a community that should work equally for both sides.

Used the site twice so far and on both occasions I had around 6 enquiries and was able to select suitable sitters.

Great agency, very helpful, we had some amazing applicants for our house sitting position !!

If we can have secure options for making payments online (via debit or credit cards), then it would be a 5 star experience. But having issues with renewal is highly problematic.

Update: I have heard back from MindMyHouse twice to hear them reiterate the system is secure. However, they have ignored the screenshots which clearly state "Your connection to this site is unsecure." By not what was sent, several times, this problem is simply exaggerated. I am sorry that this otherwise great relationship would end for a technical glitch they were either unable or unwilling to fix.

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Easy site to use and we have used it in the past and currently have sitters in our home in Cyprus through the site. Please can you inform me how to set up an e Mail alert for sitting as I am both owners and sitters
Thanks
BARBARA

Mind my house
I think its a great site for people wanting sitters, however for the sitter it is not that great.
I have sent numerous applications and people wanting sitters never respond.
I would appreciate some response, suitable or unsuitable.
Please advise your clients to respond to applicants.

The website have a very attractive modern design. But there is no chance to see the content before paying a yearly fee of USD 20.
Among some nice opportunity the website is full of crap posting from B&B etc....
I would have designed the businness in a different way...more like AirB&B where you pay a small commission only in case you apply for a housesitting...