Mighty Campers - Perth Omdömen 

The process to pick up the motorhome was super long. We had to wait more than 2 hours to get paperwork done and then wait like 45 minutes to get the keys. This messed up completely our schedule road trip. They should plan better pick up time or get extra staff. Also, they said you have to refill gas bottles and no swap them, and unfortunately there were no places to do that in Perth. It was a waste of time again trying to do that, we went to multiple Anaconda and BFC stores.

Unfortunately, our motorhome rental experience was very disappointing, particularly because of problems with the fridge and the way our concerns were handled afterwards.

The handover was rushed and did not provide us with a proper explanation of how to operate the motorhome. The staff member completing the handover was unable to answer several of our questions, which was particularly difficult when hiring a motorhome with systems we were not familiar with.

The biggest problem was the fridge door. While we were driving, the door opened and the contents fell onto the floor. Eggs broke, food was damaged and we had a considerable mess to clean up. Frozen food also melted, and we could not confidently rely on the fridge for the remainder of our trip. When we contacted support, we were advised to purchase tape and use it to keep the fridge door closed.

At the time of returning the motorhome, I personally demonstrated the fridge-door problem to the manager several times. The door could be opened with a normal pull without releasing the locking mechanism. I also showed the condition of the lower hinge, which appeared bent/dropped, and the fridge door itself came away when opened.

Despite demonstrating these issues in person, I was later advised that the fridge door, seal and locking mechanism had been inspected and were functioning correctly. I found this extremely disappointing because it did not reflect what I had physically demonstrated at the time of return.

We also had no hot water throughout the trip despite making several attempts to operate the system and getting assistance from someone experienced with motorhomes. The company subsequently advised that the system worked when they tested it after the vehicle was returned. I can only comment on our own experience during the rental, when we were unable to get hot water.

The company provided $100 as a goodwill payment for the inconvenience associated with the fridge. While I appreciate the gesture, I did not feel this adequately reflected the spoiled food, loss of fridge use, lack of hot water, inconvenience and impact these issues had on our family holiday.

Problems can occur with any rental vehicle. What disappointed me most was not simply that something went wrong, but that after I physically demonstrated the fridge-door issue at return, the subsequent response maintained that no defect had been identified.

Based on our experience, I would strongly recommend that anyone hiring a motorhome thoroughly check the fridge door and travel lock, hot water system and other facilities themselves before leaving the depot, and make sure they receive a comprehensive demonstration during handover.

Fast and easy check-in and handover, vehicle in good condition yet not identical with booked model; cooking and kitchen equipment limited to essentials; provided linen/bedsheets incomplete

Competitive prices, friendly and helpful staff and a beautifully presented RV! We have little kids who played in the designated kids play section at the Perth pick up site too.

We hired a nice campervan for a road trip in WA. No major dramas but enough little ones that added up to be a bit of a nuisance. Understandably large national fleets will have maintenance issues so won’t address those. We did feel that it was a bit poorly equipped though - shared mattresses without mattress protection was a surprise. Yuk. Also, where Perth and surrounding areas are down to 4° overnight, a tiny thin comforter was insufficient bedding and we had to purchase extra blankets, then donate them at the conclusion of our trip. This was an unnecessary cost. Overall, a nice trip and the van performed well in unpowered sites too.
Also - if you have children be prepared for them not to have the correct car seat even if booked. Despite booking a booster, they just removed the straps from a harnessed seat which is not legal. Also, the fitted seatbelt in the vehicle did not fit our children due to the plastic keeper installed - we could not get a tight fit around their hips. This is a serious belt design flaw but the lack of correct childrens seating is a lack of awareness and training on the legal seating requirements for children.

We hired a mighty deuce from Perth redcliff, also known as Apollo, and THL. When initially picking up the van and took it home to load it we noticed how absolutely dirty it was, the toilet tank wasn't emptied nor was the kitchen water. We realised this as we saw water overflowing on the side. Secondly inside there was hair on the bedding. Once on the road we noticed the side door inside panel was all broken. Than on the second night we used the air-conditioning and it leaked water all over the bedding. Also the side panel door kept jamming and sometimes wouldn't open easily. The hot water shower didn't work despite having the switch on longer than 30mins before using the shower. Amongst many issues, it then decided to brakedown and 14hrs later still broken down, mechanic arrived 13hrs later and confirmed that this campervan isn't road worthy as the screws all all stripped and unfixable. Now still waiting for a solution, as they have absolutely no solution, so what's the point of paying premium rate when your stuck and noone can help and no protocol to fix the issue. They shouldn't be renting a vehicle that isn't road worthy. Disgraceful!

We booked a Mighty Camper but when we picked it up it was a Maui branded camper (also part of THL). The camper we were given was similar. It had done 65,000kms and was in good condition. The only issue we had was delay at the depot on pick up. We were at the depot in Perth at 9.25am but we didn't actually drive away in the campervan until 2.30pm as they didn't have the van ready. However they did refund a day's hire for the inconvenience. Once we were underway all was good and we had a fabulous holiday with no issues.

I didn't get a mighty campers I got an Apollo. It wasn't very clean....if it had been a hotel room I would have got them to do it again or swap rooms. The house battery failed 20 minutes into the first night of off grid camping. Battery was replaced and compensation received but this should not have happened if the battery had been tested before the van was released

Unfortunately, our first experience renting a motorhome was very disappointing.

There were a number of problems with the motorhome from the beginning. The door to the gas compartment would not open properly, and the main door to the motorhome was extremely difficult to lock. The fridge door kept opening while we were driving, even though we made sure it was firmly shut. The drawers where the plates and other items were stored also kept opening during the drive.

The stove did not work, and the dining table was unstable and kept falling off, which made it difficult to use.

More concerning was that there was no engine oil, and this had apparently not been checked before the motorhome was handed over to us. We would have expected basic safety and maintenance checks like this to be completed before a vehicle was given to a customer.

The pickup experience was also very poor. We were told that we could collect the motorhome between 11am and 12 noon and were aware that the office closed at 3pm. We waited for a call, but as it got close to 2pm and we still had not heard from anyone, we tried calling. No one answered, so we left a message, but nobody returned our call.

We eventually decided to drive to the yard ourselves to find out what was happening. When we arrived, we then had to wait another hour before the motorhome was finally ready for us to collect. By that time, it was already around 4pm.

This was our first motorhome experience, and unfortunately, it was not a good one. Between the poor pickup experience, lack of communication, the maintenance issues and the number of things that did not work properly, it was certainly not the experience we expected when hiring a motorhome.

Overall, we had a good experience with the rental company. Pickup was quick and easy, the staff explained everything clearly, and the instructional videos on the app were very helpful, especially as this was our first time renting a motorhome. The Drop & Go service was also flexible — we were able to cancel it on the spot and get a refund. Returning the vehicles was quick and hassle-free as well.

There were a few items missing from our booking. We requested 3 camping chairs but only received 2, and the black waste-water hose was not provided initially. The staff did help us with these when we asked during pickup.

The main issue was the heater. We rented two motorhomes. One had built-in heating while the other did not, but **both bookings had specifically noted in advance that we required a heater**. Unfortunately, neither vehicle was provided with the additional heater at pickup.

We were travelling during winter, with nighttime temperatures around 8–10°C, so not having proper heating made a big difference. We ended up sleeping poorly throughout the trip, and this was unfortunately the biggest disappointment of our experience.

We contacted customer service, and on the second day we were advised that we could purchase a heater ourselves and claim reimbursement of up to Aud35. We appreciated the response, but it was not a practical solution at that point. We were in Margaret River and checked three camping/outdoor stores, but none had a suitable heater available.

Overall, the staff were friendly, helpful and flexible, and the pickup and return processes were excellent. I would just strongly suggest improving the pre-pickup equipment check, especially for items specifically requested in the booking. This would have made a big difference to our trip.

Took over an hour to pick up, it was damaged and dirty and unable to use the bed in the sitting area as it had collapsed. Fridge was broken and door would open when driving. We didn't get everything we paid for including heater. Chairs were broken as well. Luckily it was only for 4 days if it was longer then it would of been more of a problem. Other than that it was fine

Good pickup and drop service and location
Easy to drive vehicle

### Service Failures and Areas for Improvement

I would also like to highlight several areas where I believe Apollo/thl's roadside assistance service failed and should be improved:

* **Failure to provide assistance as promised:** We were repeatedly told that roadside assistance would arrive, but the promised assistance did not arrive within the stated timeframe, and on some occasions did not arrive at all.

* **Lack of proactive communication:** When assistance was delayed or could not be provided, we were not properly informed. We repeatedly had to contact the service centre ourselves to ask for updates.

* **Inadequate response to a progressively worsening vehicle fault:** Despite repeatedly reporting the loss of engine power and difficulty driving, an effective inspection and solution were not provided promptly.

* **Inappropriate support for customers in remote areas:** In Western Australia, where mobile reception is limited and distances are extremely long, simply asking customers to continue waiting without reliable assistance can create serious problems.

* **Failure to consider the customer's travel schedule:** We repeatedly explained that we had to reach Perth to catch an international flight, but no effective contingency plan was provided when roadside assistance failed to arrive.

* **No timely alternative transportation or replacement vehicle:** Once it became clear that the campervan could not reliably complete the journey, a replacement vehicle or alternative transportation should have been arranged much earlier.

* **Customer safety should take priority:** Customers should not be placed in a position where they feel they must continue driving a severely underpowered vehicle simply because promised assistance has not arrived.

I hope Apollo/thl will review these issues not only in relation to my compensation claim, but also as an opportunity to improve its roadside assistance procedures so that another family does not experience the same situation.

Good service, friendly staff and easy process. Happy with the experience.

Staff is friendly and knowledgeable. Able to explain everything about the campervan. Location of collection is acceptable.

Tout c’est très bien passé avec le camping. Aucun soucis. Et les professionnels très à l’écoute.
Nous sommes très contents de nos 3 semaines de road trip

Overall we had a great experience renting our first campervan with this company. Although the service centre was very busy, the staff were efficient, patient, knowledgeable and friendly. We did have some problems getting through to them via phone, so recommend going into to the centre in person. We loved their exchange/pass- it - forward library where you can pick up grocery and other items previous campers no longer need. Great idea!

Although we chose the budget option there were a number of niggly little things wrong. Some could have been resolved with appropriate instructions or notices in the campervan.

The product that I chose came with the Platinum Pack which makes everything so much easier. It came with all the amenities and covered insurance so that you could drive with ease.

I did have a blockage in the shower, which I gave the company a call and they provided a solution for that as well.

One thing I hope they can improve on is to provide shuttle services to and from the Airport, it will make so convenient that way.

Last pick up at 3:30Pm could be a bit limiting too, hope the timing could be extended.