Diego went the extra mile to get us into our preferred accommodations for the second leg of our trip. He also worked with us so between destination traveling doesn’t eat up valuable vacation time.
Företaget har svarat
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Incredible La Pinta cruise of Galapagos South and Western itinerary. Staff satisfied every request to the point of having to be more careful about comments made. Henry, one of our naturalists, instill... Se mer
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Melisa Altamirano has been exceptional throughout the planning of my Galápagos trip. She is responsive, patient and highly knowledgeable, and she has taken the time to understand exactly what I wanted... Se mer
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We have had a wonderful experience working with Rosa Mena on planning our trip. Rosa not only answered questions via email, but she also made herself available for us to speak on the phone. She answer... Se mer
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Företagsinformation
Skrivet av företaget
At Metropolitan Touring, we’ve been crafting life-changing journeys across Ecuador, the Galápagos Islands, Colombia, and Peru since 1953. As South America’s leading DMC, we connect travelers with nature, culture, and community, creating meaningful experiences that positively impact both people and the planet. Over seven decades, we've gathered thousands of unforgettable stories from our guests, each one as memorable, significant, and transformative as the next. Every journey fosters profound connections between the traveler, the places they visit, the people they travel with, and the people they meet. Ultimately, we are in the connections business—building experiences that inspire and transform. Let’s explore and transform, together. Explore the Galápagos with Our Premier Yachts For an unparalleled Galápagos adventure, we offer three exceptional yachts: Yacht La Pinta: A 48-passenger luxury vessel featuring 24 spacious cabins, a jacuzzi, fitness room, and a glass-bottom boat for unique marine life views. Metropolitan Touring Yacht Isabela II: An intimate 40-passenger yacht with 20 elegant cabins, offering sea kayaks, a glass-bottom boat, and a sun deck for panoramic views. Yacht Isabela Santa Cruz II: A modern 90-passenger ship with five spacious decks, featuring a science center, hot tubs, and multiple dining options. Crucero Santa Cruz Galápagos Encounter the Galápagos Big 15 Embark on a journey to witness the "Big 15" of the Galápagos—iconic species that define the archipelago's unique biodiversity. These include the Galápagos giant tortoise, blue-footed booby, flightless cormorant, and the only tropical penguin species, the Galápagos penguin.
SPIRIT, PASSION AND VISION
Skrivet av företaget
- OUR MISSION
- To transform the lives of our explorers through memorable experiences in destinations unique to their nature, history, and culture.
- OUR VISION
- To be the gold standard of excellence in the travel industry in South America.
- OUR COMMITMENT
- Given our origins in the fragile and globally important Galapagos Islands, from our company’s origins, we have sought to be conscientious stewards of the destinations in which we operate and responsible contributors to the well-being of the communities that form part of our value chain. Sustainability is part of our DNA, today embedded into every facet of our operations through the ESG framework and our commitment to creating positive impacts on both people and the planet.
Kontaktuppgifter
Av de las Palmeras N45-74 y de las Orquideas, EC170513, Quito, Ecuador
- (+1) -855-500-0496
- info@metropolitan-touring.com
- www.metropolitan-touring.com
Best Summer Deal 2025
4,9
Utmärkt
254 omdömen
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Highly recommend
Carolina was so helpful. Very friendly and very patient when I asked lots of questions! She is very knowledgeable. Metropolitan was recommended to my son when he was in Ecuador a short time ago and they have lived up to their reputation.
5 september 2025
Svar från Metropolitan Touring
Dear Sarh,
Thank you so much for your kind words! 🌟 We’re thrilled to hear that Carolina was able to assist you with such friendliness and patience. Her knowledge and dedication truly reflect our commitment to offering personalized service.
We’re delighted to have lived up to your expectations and look forward to helping you create unforgettable memories in Ecuador.
Warm regards,
Metropolitan Touring
Informative and well explained
Informative and well explained. A pleasure to work with.
1 september 2025
Svar från Metropolitan Touring
Dear Mike,
Thank you for your kind words! 🌟 We’re delighted you found our service informative and a pleasure to work with. We look forward to assisting you again soon.
Warm regards,
Metropolitan Touring
So far Anddy is very responsive to any…
So far Anddy is very responsive to any question or request I make. Since I have not traveled yet I can’t say anything in regard to how the company manages our trip.
25 augusti 2025
Omdöme utan inbjudan
Svar från Metropolitan Touring
Dear Ms Charisse Steinberg,
Thank you for your feedback! 🌟 We’re delighted to hear that Anddy has been responsive and helpful with your questions and requests. Providing attentive and personalized service is always our priority.
We look forward to assisting you throughout your trip and making it an unforgettable experience!
Warm regards,
Metropolitan Touring
Compiled a package with some specific requests.
Prompt response with attention to detail.
15 augusti 2025
Svar från Metropolitan Touring
Dear Mona Feige,
Thank you for your wonderful feedback! 🌟 We’re so glad to hear that our team was able to compile your package with careful attention to your specific requests, and that you received a prompt response. Providing personalized and detailed service is always our goal.
We look forward to welcoming you on an unforgettable journey!
Warm regards,
Metropolitan Touring
Excellent response with my request…
Excellent response with my request fully understood and answered with detail. Followed up with phone call. Outstanding service.
15 augusti 2025
Svar från Metropolitan Touring
Dear BK,
Thank you for your wonderful feedback! 🌟 We’re delighted to know that your request was understood and addressed in detail, and that our follow-up call helped ensure everything was covered. Providing outstanding service is always our goal.
We look forward to welcoming you for an unforgettable experience!
Warm regards,
Metropolitan Touring
My Destination Expert was very…
My Destination Expert was very responsive, knowledgeable and helpful throughout the process.
13 augusti 2025
Svar från Metropolitan Touring
Dear Alice,
Thank you for your kind words! 🌟 We’re so glad to hear that your Destination Expert provided the responsive, knowledgeable, and helpful service we strive for.
We look forward to welcoming you for an unforgettable experience!
Warm regards,
Metropolitan Touring
Svar från Metropolitan Touring
Dear Pamela,
Thank you for your kind words! We’re delighted to know that all your questions were answered and the process was easy for you.
We look forward to assisting you again on your next adventure!
Warm regards,
Metropolitan Touring
This is a small booking added to a…
This is a small booking added to a Lindblad Galapagos trip.
The client took a long time to approve and Maria Jose was very responsive!
6 augusti 2025
Svar från Metropolitan Touring
Dear Eva. Thank you! 😊
We’re glad everything worked out and that María José was responsive throughout the process. We'll be sure to share your kind words with her!
Warm regards,
Metropolitan Touring
Svar från Metropolitan Touring
Dear Fabri,
Thank you so much for your kind words! We’re glad to hear that our team provided fast and accurate answers to make your experience smooth and pleasant.
We look forward to assisting you on your next adventure!
Warm regards,
Metropolitan Touring
Svar från Metropolitan Touring
Dear Laura,
Thank you so much for your kind words! We're delighted to hear that your experience with us was smooth and enjoyable, and that our team was able to provide the responsive and reliable service we strive for.
We look forward to being part of your next adventure!
Warm regards,
Metropolitan Touring
rezervare otopeni-mangalia…
Am făcut rezervare otopeni-mangalia până aici totul ok vb frumos plecarea a fost la 18:30 ora comunicată sa pus în mișcare la 19:10. Am ajuns in constanta la 22:30 (după un drum cu 95 km/h toată autostrada) acolo ar fi trebuit să fim luati de alta mașina până la Mangalia unde am primit răspuns că nu sunt mașini și cel ce ne-a adus până acolo a zis că el nu ne poate duce până la Mangalia îl doare'n cot de tot. După certuri și telefoane sa hotărât să ne urcăm înapoi că ne duce el. Undeva la 23:20 am ajuns la destinația finală. Mulțumesc frumos dar eu unu nu voi mai colabora cu firma dumneavoastră pe viitor.
27 juli 2025
Omdöme utan inbjudan
Svar från Metropolitan Touring
Dear Costy,
Thank you for your review. We're sorry to hear about your experience, but we’d like to clarify that there has been a mix-up.
You've contacted the wrong company — we are Metropolitan Touring, a South American Tour Operator that provides travel services in Ecuador, Colombia, and Peru.
This being said, it seems your experience was with a different company. Please reach out directly to @metropolitantouringec, who may be able to assist you.
Thank you again for your message and understanding.
Best regards,
Metropolitan Touring
The prompt reply to my questions made…
The prompt reply to my questions made the experience pleasant. I'm so glad I booked with Galapagos experts
24 juli 2025
Svar från Metropolitan Touring
Dear Arnie,
Thank you so much for your kind words! We're delighted to know that our prompt responses helped make your experience a pleasant one. It means a lot to us that you chose to book with Galápagos experts.
We look forward to assisting you again on your next adventure!
Warm regards,
Metropolitan Touring
Diego was fantastic!
Diego was extremely helpful, knowledgeable and easy to work with. He made booking these itineraries a pleasure!
23 juli 2025
Svar från Metropolitan Touring
Dear Steve,
Thank you so much for your kind words! We're thrilled to hear that Diego made the booking process smooth and enjoyable. His expertise and dedication truly reflect the service we strive to offer at Metropolitan Touring. We hope you have a fantastic journey!
Warm regards,
Metropolitan Touring
Really good
17 juli 2025
Svar från Metropolitan Touring
Dear Xavier,
Thank you for your kind words!
We look forward to see you again on your next adventure!
Warm regards,
Metropolitan Touring
Metropolitan Touring Rating
the company representative Diego was quite personable and extremely helpful in assisting with managing all the loose ends. I would rate my experience as quite pleasant.
16 juli 2025
Svar från Metropolitan Touring
Dear Emil,
Thank you for your kind feedback! We're glad to hear that your experience was pleasant and our destination expert provided such great service!
We look forward to assiting you again on your future travel plans !
Warm regards,
Metropolitan Touring
Svar från Metropolitan Touring
Dear Alfred,
Thank you so much for your kind words and glowing review!
We´ll wait for you on your next adventure!
Svar från Metropolitan Touring
Querido Carlos, ¡Gracias por tu comentario! Nos alegra saber que disfrutaste del servicio. ¡Esperamos verte nuevamente en tu próxima aventura!
Svar från Metropolitan Touring
Dear guest,
Thank you for your kind words! We're glad to know that our team provided responsive and reliable service, and that your experience was smooth and enjoyable.
We look forward to assisting you again on your next adventure!
Warm regards,
Metropolitan Touring
The Executive that attended my request
3 juli 2025
Svar från Metropolitan Touring
Dear Maria,
Thank you for your kind words! We're happy to hear that the destination expert who assisted you made your experience a positive one.
We look forward to helping you plan your next adventure!
Warm regards,
Metropolitan Touring
Anddy was very informative and nice.
26 juni 2025
Svar från Metropolitan Touring
Dear Krista,
Thank you for your kind words! We're so glad to hear that Anddy was helpful and pleasant throughout your experience.
We look forward to assisting you again in the future!
Warm regards,
Metropolitan Touring
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