Mazda Omdömen 

Salesman Justin Thompson and his manager Steve once again provided a first class service for our latest purchase. This is why we keep going back all the way from Cardiff. The process was seamless and professional. No hard sell, just good old fashioned customer service. Puts our local Mazda dealerships to shame.
So thanks gentlemen. We'll be back when we are ready to change cars again. You are a credit to Green4 and for Mazda UK.
Spot on - completely satisfied, again.
Chris & Charlotte

This review is for the Guildford Mazda dealership in Surrey

I would strongly encourage prospective customers—especially those considering an approved used Mazda—to think carefully before purchasing from Guildford Mazda. Based on my experience, I would recommend seeking a dealership with higher standards of vehicle preparation and customer care.

I placed a deposit on a 2018 Mazda MX-5 (AY68 FKS) listed through the official Mazda Approved Used network. The car appeared well presented online and I proceeded with the purchase through Sales Executive Daran. I was informed some preparation work was required on a crash detection module and was assured this would be resolved before collection eight days later.

After travelling 2.5 hours from Bristol, it became immediately clear the vehicle was not fit for sale. The car had multiple dents, deep scratches, significant paint loss on the driver’s door, a poorly repaired front bumper, and widespread scratches across the bonnet. Daran acknowledged a large scratch, claiming it occurred post-preparation, despite further damage being obvious.

My deposit was refunded after speaking with his manager remotely, but no compensation was offered for the wasted time or travel costs. I am now raising these concerns with Mazda UK, as I do not believe this vehicle should ever have been marketed as an approved used Mazda.

Having booked my very low mileage (22500) Mx5 into Mazda York, for a diagnostic check (at 3 times the price of independant garage) re a stop start system warning light issue, they insist the check needs a 2.5 hr booking! (?).
I was informed early doors, they suspected what the defective expensive part was (£1000 plus DC converter). I expected this, concurring with similar internet reports.
However, they would not commit their diagnosis unless I paid a labour fee of £280 to strip it down further, stated at 2.5hrs in. Seriously, how difficult can it be to tell me the part is not working?

The staff were pleasant, but Mazda know this is an issue and won't commit an answer, until you're indebted.
Mazda UK weren't interested, in any way, unless you've a new car, under warranty.
I took the car there for a better experience, after Mazda Harrogate made a hash of the fuel pump recall a couple of years back (screwdriver prising marks on the headrest backs, discovered later).
I didn't get one 🤷‍♂️.

Get a different make of car, with ability to use none franchise specialists. I'm not aware of any local mazda ones.

Mazda leamington spa where i bought our volvo from was excellent from start to finish,sal couldn't do enough for us as we travelled 2.5 hours to pick this car up,was a fault with the cr on the electric boot strut but was sorted more or less straight away by Steve Roberts the branch manager all in all great company to deal with.

I had a great experience at the Mazda dealership in Coventry. From the moment we walked in, it genuinely felt like everyone cared and the customer service was excellent.
Jordan was very knowledgeable, thoughtful, bubbly, and friendly, which made the whole experience enjoyable and relaxed. The sale was closed by Paul, who was efficient and also very knowledgeable, making everything straightforward and stress-free.
Justin also helped me with the service plan side of things and was kind and helpful throughout.
I’m very happy with the car I purchased – it meets my needs perfectly – and I’m really pleased with the overall service. I wouldn’t hesitate to recommend this dealership.

I wish I had read these reviews before buying a brand new car from them.
A part of car fell off after a few months which only cost a few pounds to replace. They refused to help until I got my partner who has a legal background involved. Part department terrible

Big thanks to millcars Mazda. Phil and Neal are both top guys very professional simply the best service. See you soon.

Mazda 3 very low ceiling to get in and out,back seat is cramped not much leg room,driver seat is not easy to adjust for shorter people, the visibility is very poor on the side windows ,very noisy on the motorway

Mazda York.i have never experienced such a disorganised waste of space dealership who have no interest in their customers. Brought my new car in under warranty as handbrake and transmission faulty. Said it was fixed but 5 weeks later my car was the same. Took it in this morning as it was booked in and they had no record of the booking and didn’t care.Never go near this dealership as they are a disgrace.

The radiator on my car is leaking and needs replacing , i've been waiting nearly 3 weeks for Mazda to see if the repair can be done under warranty or not - this is simply not good enough.

Mazda uk couldn't give a sht, bought a car that was from a main dealer, which had been poorly repaired after an accident.
Mazda UK just say, where an importer of vehicles that's it, do not buy a mazda.

Good morning,
My partner purchased Mazda MX30 at Milton Keynes branch 3.5 years ago. I’ve agreed with Mazda 3 years service plan on monthly direct debits. Three weeks ago I’ve noticed that Mazda Uk still taking out direct debits after service contract finished in February 25. After several phone calls finally reached correct person to deal with, but been told my partner has to make a phone call as I’m not an account holder even so money coming out of my account. My partner phoned and been told I’ve overpaid by 7 months. We’ve not been told why that happened and most importantly lady didn’t even apologized for Mazda mistake. Also been told refund will take up to two weeks.
Let me stress this we will never ever buy car from Mazda again and I find this appalling.

After two years of owning a Mazda CX-30, I’m writing to express my deep frustration and disappointment with both the vehicle and the level of customer care I’ve received from Mazda UK.

Since early in my ownership, my car has suffered from a recurring Blind Spot Monitoring (BSM) fault. This fault not only compromises safety but has never been properly diagnosed or resolved, despite multiple visits to dealerships and numerous attempts to have the issue fixed under warranty.

Each time I reported the fault, I was met with vague explanations, temporary resets, and promises that never materialised into a permanent solution. It’s disheartening to be repeatedly sent away with the same problem persisting, especially for a safety-related feature that’s meant to protect, not fail unpredictably.

Mazda UK’s involvement has been minimal at best. There has been no meaningful support, no escalation that resulted in a fix, and absolutely no ownership of the problem. I expected more from a brand that markets itself on reliability and driver confidence.

I’ve spent two years chasing a resolution, wasting time, energy, and trust in a brand I once respected. I’m now at the point where I cannot recommend Mazda to anyone, not because of a single faulty part, but because of the unacceptable way the issue was handled from beginning to end.

This has been a hugely disappointing ownership experience, and unless Mazda UK steps up and addresses this properly, this will unfortunately be my last Mazda. I’ve now let the Motor Ombudsman handle the issue and hope to find a resolution.

I don't normally leave reviews however Mazda assist UK have been shocking to say the least. I purchased a brand new Mazda MX-30 around 1 month ago and the car already has a malfunction with the EV system. I bought the car through a local Glasgow dealer who have passed me onto Mazda assist for support as the warranty is through them. Although they were great initially dealing with the reported issue that's all that went well The company who came out to inspect the car and offer some support had little knowledge of the car neither the correct Mazda software on them to address any issues. Although the chap was friendly and tried his best I would have expected a Mazda specialist to attend which was not the case. Fast forward I booked a replacement car through Mazda assist to be delivered for the Monday so the dealer could inspect the car (this was done through a couple calls on Thursday & Friday). Since then I had a further three calls with Mazda assist to get this sorted only to find out they sent the booking request for the replacement vehicle on the Sunday when the rental company were closed. I had to chase Mazda assist again this morning to find out what's going on as the car was booked in to get inspected and no sign or contact from the car rental company. I then received a text message saying to call the local car rental company Enterprise however the phone just keeps ringing out. After 3/4 persistent attempts I got hold of someone who says they don't have any vehicles and that the earliest I can get a replacement car is Wednesday two days after my car was to go in for inspection. I have had to rebook my car in at the local dealer, reschedule time off with my work and move things around. Considering this was all dealt with Thursday and Friday I am dumbfounded by the lack of professionalism from Mazda and the standard they have set here. A complete disregard for customers and that we should just be messed about. This is a brand new car I've bought and considered I traded in a 10year old VW with no issues it's fair to say Mazda and their aftercare is poor. I will not recommend Mazda to anyone from their lack of communication, flaky call handlers and lack of sense of urgency or customer service it's been nothing but hassle.

Very disappointed I have to say with Halifax Mazda dealership. Having recently purchased my CX30 from the brilliant Gateshead Mazda in May, I chose Halifax Mazda over Harrogate Mazda as it was nearer my home in Keighley, but I will definitely be going to Harrogate Mazda in future. Ryan on the service desk was disengaged and didn’t seem to be bothered to answer my questions about the work and I got the feeling he couldn’t wait for me to go away from his desk. I arrived early for my 8.30 appointment and told Ryan I would go shopping in the town while they did the work. By 12.30 pm I had not heard anything, no phone calls, so I rang the dealer , no reply. Headed back to the dealer and found that my car had moved and was sparkly cleaned so thought the work had been done! Oh no, Ryan said, it’s an all day appointment (he never told me this at 8.30 am) , so they couldn’t look at my car until at least 2pm! Very weird that they they cleaned the car ‘before’ the work, never known that before! They actually checked my car at 1.30pm but couldn’t find anything wrong with my squeaky brakes and just cleaned them, not totally convinced. No Audi Cam or even Suzuki Cam like at Colin Appleyards of the work done, and I even had to ask Cath on the service desk for a paper print to show that they had even looked at the car. No follow up Customer Satisfaction survey texts or emails like you get with VERTU Audi or Suzuki, nothing , nada, very poor customer service! Sort it out Stoneacre , you can do better and live up to your competitors standards. Oh and they are unable to update your latest Maps on your SD card as apparently according to the staff they do not have the firewall in place yet on their computers. Another reason for visiting Mazda Harrogate

Mazda Sales attentive and welcoming.

Mazda Service is abysmal long wait when trying to get through to arrange a service (I suspect they use a central service provider) getting to speak to my local Mazda service provider is virtually impossible!

I'll be reviewing other options when I buy my new car.

My Mazda CX5 Takumi 2025 has a fault that Mazda UK couldn’t diagnose and has now been escalated to Mazda Europe and even Japan. Weeks later, I still have no fix, no clear answers, and no proper support. Very disappointed in Mazda’s aftercare and communication.

Shocking customer service. Passed around from department to department on the phone and eventually when spoke to someone they could not help me. Told me to phone tomorrow I.e. Saturday when they are closed. Phoned Friday because had day off. Phoned back and they said phone Tuesday because department is not open Monday. Why not? Why could the not help me on Friday. So pleased I am getting rid of my Mazda if you have to go through this hassle every time for a minor fault.

Out of the blue my cx-30 failed to start. Within 80 minutes of reporting the issue to Mazda assistance the technician had arrived/replaced the battery under warranty and left me with a functioning car. Can’t complain about that. Great service thanks Mazda

Really disappointing. I have an eight month old CX30 and the communication/entertainment system isn't working properly. The dealer has told me it might not be under warranty. I phoned Mazda and they said the same but cant't give a reasonable explanation as to why. We are at the mercy of the dealer. It could just be a 'hard reset' which will cost £150+ or it might be under warranty. No help from Mazda and person I spoke to could not give me any reassurances at all. First time buying Mazda and definitely the last unless they are more supportive and helpful.
Same old story...once they have your money they don't care.