MASTERFISCH Omdömen 28

Recomend. Delivery and care is profesional.

Service was good and gave me a feeling they do care.
Delivery from door to door was spot on and in time.
All guestions were answered within the same day or next.
I will make more orders in the future.

Modtog min første leverance fra FischMaster og jeg må sige jeg er ovenud tilfreds.👌🏻
Alt var 100% pakket forsvarligt.

J ai recu mes poissons en exellent etat ,tres ,tres bon conditionnement poissons en bonne santé le seul petit probl le service de livraison UPS j ai du aller chercher au point relai et j avais peur pour la temperature de l eau mais finalement tout ok !

Todo fabuloso en mi primer pedido.
Comunicación, rapidez, servicio, embalaje, entrega, estado del pedido. Todo perfecto en algo tan delicado como es el transporte en acuariofilia. Para mi un 10 y sin duda se ha transformado en mi tienda de referencia. Si estáis empezando con algo pequeño puedes arriesgarte en grandes superficies. Si ya trabajas un proyecto grande y serio, trabaja con profesionales como estos

A professional team with excellent customer support and a strong commitment to delivering the best quality to customers.
The quality of the fish was outstanding, and everything arrived in perfect condition.
Their follow-up and attention to customer requests were very satisfying.
I highly recommend everyone to try purchasing from Master Fish at least once.

Everything was done perfectly. Arrived alive, well packaged and very fast. All praise from me

I ordered 8 ramirezi, several dozen platies in different color variations, a trio of guppies, and two female swordtails.

All fish – except the ramirezi and the male guppy – arrived in excellent health.

The fish were packed more than adequately, but unfortunately, a sudden and extreme temperature drop during transport and delivery – from +17°C to -4°C in my home country – proved fatal for the ramirezi and the male guppy.
All other fish acclimated quickly and started feeding actively already the next day.

I explained my experience to the MasterFisch team, specifically to Aline, and received one of the kindest and most professional responses I could imagine. They expressed sincere regret for the unfortunate situation and immediately offered a full refund for the ramirezi and the male guppy.

For me, this is the clear difference between a random local trader and a truly professional retailer who cares about their customers and their reputation.

MasterFisch – you have won me as a customer for life. Thank you once again. You are a true example that everyone, regardless of industry, should follow.

Once again – a huge THANK YOU!

Everything went as agreed, all items were delivered gently. I was called + received an email with additional information. All animals were in perfect condition, high quality and were very nice.

ayant commandé 3 zoanthus qui semblaient beaux sur les photos du site j'ai reçu 3 morceaux qui ne correspondaint pas du tout avec ce qui etait proposé.
je ne recommande pas du tout ce site.

Tous les poissons morts, aucun remboursement , Oodinium qui m'a tué tout le bac.

Hice una compra de 165€ en 28/9 y día 5/10 no gan enviado producto. He enviado 4 e-mails reclamando el envío. No ha respondido nadie.

It looked good and a great setup of the webside but made a purchase waited the 2-7 business days for them to just tell me it would be delayed and by how much they couldnt tell and then when they finally give me a Date then they said 1(fire eel) of my fish would not be able to make it i so give em a week more and they call me and now says that 2(the fire eel and a female dwarf Gourami) of the fish are now unavable to be shipped even tho only one was not Abel to make it. Im a patience guy but im not wating a month for somthing that was advetiset as been send betwen 2-7 days and at most 48h og transport time would not buy from here if you have better things to do rather than waiting on nothing and at least accomendate for been close to a month on being delayed but only get an *we are sorry* mail so all in all just bad service they said my fire eel was maybe gonna be ready after a week and then they removed it from theyre site right after telling me they are just sketchy and I hope i get my refund as requested

franchement super contente !! les poissons et crevettes pour nano aquarium SONT ARRIVÉS INTACT et super bien emballés vu les chaleurs. ( j'habite dans le Sud)il faut dire que le transporteur les avaient mis devant dans son camion sans clim et on à ouvert le colis ensemble pour verification et tout était OK. Je les ai mis en aquarium hier et ils sont toujours vivant et en bonne santé. De plus masterfish m'a contacté pour me dire qu'un couple de poisson n'était pas compatible avec des crevettes chose que je ne savait pas heureusement j'avais plusieurs nano aquarium un pour chaque enfants. je vais réitérer une commande pour finir de les peupler en espérant avoir un chauffeur aussi consciencieux. Donc pour ma part je recommande

I’ ve ordered from Italy and all fish arrived extremely healthy and all were alive and especially they were the same as displayed in the images !! No surprises just like the picture the same has arrived ! They called me before dispatching my order and gave me some advices about the fish I ordered and when I was ready they dispatched the order and it arrived to Italy in less than 48h!! I’ve ordered fish from other stores here in Italy and No other store can compare to Masterfish ! They were precise and very professional! Everyrhing as depicted !!

degouter plus de 20 poison mort et aucun rembourssement je suis decu par ailleur au prix ou jai payer les poison le triple de chez oxyfish par exemple

Highly recommended!

Ordered two clownfish and some food, for my new tank.

The clowns arrived the day after around 24 hours after. The clowns seem to be doing very well, after an acclimatization process and a QT.

I can highly recommend this website and will for sure order there again.

The price of the clowns were 13 euro, which is also pretty cheap in my mind and with a 29 euro express freight. You can't go very wrong.

Site incompétent. J'attends ma commande depuis 15 jours, alors que ça devait être livré en 24 heures. Je demande donc le remboursement et plus de nouvelles depuis. Au prix de la livraison, c'est honteux. À fuir. Je ne passerais plus par eux, c'est certain. Quand je vois les avis positifs, j'ai un gros doute sur de faux avis de la famille et amis

Extremely horrible experience. DO NOT buy fish from them. False photos where I received the 'golden albino corys' that looked nothing like it, Same with the shrimps. The 5 'golden albino corys' have all died now since purchase along with passing some illness into my tank, I now have to figure out what it is and save the 500+ euros worth of fish, plants and investments already inside. Brought red dotted snails from them one arrived dead and the other does not have markings at all! Their stock is over bred and poor selection and you will know when you get brown shrimps when they are meant to be a low-grade red cherry... customer service was unhelpful saying i put algae eating shrimps in with the red shrimps to try and wiggle out of refunds. In the end i didn't argue anymore didn't need the stress and WILL NEVER buy from them again

I have been searching for a specific betta fish. I sent a photo to Masterfisch and they sourced an excellent specimen that was a very close match.

The packaging and protection of the fish was perfect, and they provided all equipment and instructions for acclimatising. There were a lot of little details that they got just right, and I'll definitely use them again.