Lvae Omdömen 

Svar från Lvae

12 timmar sedan

Hi Alessandra,

Thank you so much for taking the time to leave us a 5-star review!

We're delighted to hear that you had a great experience and found our customer service to be amazing. Providing excellent care and support to our patients is always our top priority, so it's wonderful to know we've met your expectations.

We really appreciate your kind words and look forward to supporting you throughout your journey with L'Vae.

Kind regards,
The L'Vae Team

Svar från Lvae

6 dagar sedan

Hi Karen,

Thank you very much for taking the time to share your feedback. We are delighted to learn that you were pleased with our service and the personalised care provided by our team. Your kind words are truly appreciated and serve as great encouragement to us all.

We look forward to the opportunity of assisting you again in the future.

Warm regards,
The L'vae Team

Svar från Lvae

27 juli 2026

Thank you so much for taking the time to share your experience - it truly means a great deal to us.

We're delighted to hear that our team was able to phone you so quickly and resolve your questions straight away. That personal approach is at the heart of how we like to look after our customers, so it's wonderful to know it made a difference for you.

We're sorry to see you go, but we completely understand that circumstances change. Should you ever wish to order again in the future, please do give us a call - we'd love to welcome you back, and we'll be happy to see what we can do for you.

Thank you also for your kind and honest feedback on delivery times. We're always working to get orders to our customers as quickly as possible, and comments like yours help us keep improving.

Wishing you all the very best,

The L'vaé Team

Svar från Lvae

27 juli 2026

Thank you for the feedback, and we're sorry the outcome wasn't what you were hoping for.

Our online assessment is the first stage of a clinical review, not the whole of it. BMI is one factor among several that our prescribers weigh against UK prescribing guidelines, and a "no suitable treatment" outcome can reflect any combination of those factors rather than a single number.

We'd genuinely like to look at this properly with you. We can arrange a call with one of our prescribing clinicians to go through your history in full and explain the decision, and if there is a route forward, they'll find it. That conversation is something the questionnaire alone can't do.

We can't discuss an individual's clinical details publicly, but please call our Customer Care Team on 0333 358 3869 (Mon–Fri, 9:00am–5:30pm) or reply here and we'll arrange the call.

Kind regards,
The L'vaé Team

Svar från Lvae

Uppdaterad 9 juli 2026

Hi Aisha,

Thank you so much for your lovely review. It really means a lot to us. We're so happy to hear you found everything quick and easy, and that you liked our approach.

We also love hearing that your order arrived so fast!

We really appreciate you choosing L'Vae and hope everything goes well for you. If you ever need anything, just give us a shout, we're always happy to help.

Kind Regards,
The L'Vae Team

Svar från Lvae

Uppdaterad 9 juli 2026

Hi Shaquina,

We're so happy to hear you've had such a positive experience with us. Thank you for your kind words and for taking the time to leave a review.

It's great to know you're happy with the service and the results so far. Knowing you'd recommend us to your family and friends really means a lot.

Kind Regards,
The L'Vae Team

Svar från Lvae

Uppdaterad 9 juli 2026

Thank you so much for your kind review.

We're delighted to hear that everything went smoothly and that your order arrived on time. We know how important it is for the process to be simple and stress-free, so it's lovely to hear that this was your experience.

Thank you for choosing L'Vae to support you on your journey.

If you ever have any questions or need any support, our team is always here to help.

Kind Regards,
The L'Vae Team

Svar från Lvae

Uppdaterad 9 juli 2026

Hi,

Thank you so much for your 5-star review! We're so glad to hear you've had such a positive experience with us. Knowing that you felt supported and cared for throughout your journey means a lot to our team.

We really appreciate your recommendation and thank you for choosing L'Vae. We're always here if you need us.

Kind Regards,
The L'Vae Team

Svar från Lvae

8 juli 2026

Thank you so much for your lovely review.

It really means a lot to our team to hear that you've had such a positive experience with L'Vae. We're so pleased that you found the process straightforward and that you felt listened to and supported every step of the way. Taking the time to make each person feel valued is something that's really important to us.

Your kind words about our team are truly appreciated, and knowing that you'd recommend us to others is the biggest compliment we could receive.

Thank you for placing your trust in L'Vae. We're grateful to be part of your journey and look forward to continuing to support you whenever you need us.

With thanks,
The L'Vae Team

Svar från Lvae

8 juli 2026

Thank you so much for taking the time to share your experience with us.

We're so pleased to hear that our team was able to put you at ease, especially as this was your first time using an online service. We understand that trying something new can feel a little daunting, so it's lovely to know that taking the time to answer your questions and working around your availability made a difference.

It's also great to hear that your order arrived promptly and that you were happy with the packaging. Thank you for trusting L'Vae to be part of your journey. We really appreciate your recommendation and wish you every success moving forward.

Warm regards,
The L'Vae Team

Svar från Lvae

8 juli 2026

Thank you so much for taking the time to leave us a review.

We're so pleased to hear that you've had a positive experience with our team. Providing clear, prompt support is something we pride ourselves on, so it's lovely to know we were able to answer all of your questions and make the process as straightforward as possible.

Your recommendation really does mean a lot to us, and we truly appreciate you choosing L'Vae. Thank you again for your kind words.

Best wishes,
The L'Vae Team

Svar från Lvae

8 juli 2026

Thank you so much for your wonderful review.

It means a great deal to hear that you felt confident using our service. Building trust is incredibly important to us, so we're really pleased that seeing our clinical team and learning more about who we are gave you that reassurance.

We're delighted you've had such a positive experience so far, and we're grateful that you've chosen L'Vae to support you. We wish you every success on your journey and look forward to being here for you every step of the way.

Kind regards,
The L'Vae Team

Svar från Lvae

8 juli 2026

Thank you so much for taking the time to leave such a lovely review.

It really means a lot to us to hear that you felt comfortable and supported throughout your journey. We understand that taking the first step can feel daunting, so knowing that our online assessment helped put you at ease and that you felt listened to without judgement is wonderful to hear.

We're also so pleased that you found the process clear and easy to follow, and it's fantastic to know you're seeing such positive results. Feedback like yours reminds us why we do what we do.

Thank you for choosing L'Vae and for trusting us to be part of your journey. We wish you every success moving forward, and if you ever need us, our team is always here to help.

Best wishes,
The L'Vae Team