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Luxaflex UK Omdömen 

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TrustScore 4 av 5

4,1

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

My vertical blinds are 19 years old. Unfortunately two of them had to be shortened. During that process several clips on the bottom plates broke. I contacted Luxaflex and within a few days Kerry se... Se mer

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Betygsatt 5 av 5 stjärnor

I called Luxaflex for some technical support with the blinds that we purchased around 2 years ago. I spoke with a gentleman called Callum, who was absolutely fantastic with the help and advice that he... Se mer

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Betygsatt 2 av 5 stjärnor

We installed a number of Luxaflex Motorised Duette blinds 6 years ago. The lift cords keep breaking and Luxaflex do not provide a repair service. Appalling in this day and age! Simply rotten service.

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Betygsatt 5 av 5 stjärnor

**Updated review, Josh sorted the issue with an apology and replacement part sent free of charge with two spare, thank you Josh**. Non existent after sales service. Sent multiple emails but ignored... Se mer

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Företagsinformation

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Skrivet av företaget

At Luxaflex®, we believe window coverings should do more than simply dress a window. They should make a meaningful difference to the way you live, enhancing comfort, privacy and style throughout your home. For more than 70 years, we've been creating made to measure blinds, shutters and awnings that combine innovative design with exceptional craftsmanship, helping homeowners create spaces that feel more comfortable and enjoyable every day. From energy efficient Duette® blinds and elegant Pirouette® blinds to roller blinds, shutters and outdoor awnings, every Luxaflex® product is tailored to your home and designed around the way you live. Whether you're looking to make the most of natural light, enjoy greater privacy, improve energy efficiency or create a seamless connection between your indoor and outdoor spaces, our bespoke solutions are made to fit beautifully and perform for years to come. Innovation has always been at the heart of Luxaflex®. Our PowerView® Automation system allows you to operate your window coverings using a remote control, smartphone app, voice assistant or smart home system, bringing effortless convenience to everyday life. Luxaflex® products are available exclusively through our network of trusted independent retailers and selected John Lewis stores. Our retail partners offer expert advice, professional measuring and installation services, helping you find the right solution for your home. From the first consultation through to installation and aftercare, we're committed to helping you create a home that's beautifully designed around you. To explore the full Luxaflex® collection and find your nearest retailer, visit www.luxaflex.co.uk


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4,1

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TrustScore 4 av 5

278 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,1

Alla omdömen

(278)

47 omdömen under de senaste 12 månaderna

Skriv ett omdöme
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Betygsatt 5 av 5 stjärnor

amazing powerview blinds from Luxaflex

recently had powerview motorised duette blinds installed in our dining room and absolutely love them.
supplied with a stylish "pebble" remote control but what we didnt know until the were fitted was they come with an app you can use on your smartphone to not only control them but also program them to move to set positions throughout the day - not only do they look stylish but they also now keep the heat in when closed in what previously was a cold room (and keep the heat out on the rare days we get any sun!)

Highly recomend luxaflex products, they cost slightly more than other cheaper blinds but you definately worth the money

2 maj 2024
Omdöme utan inbjudan
Logotyp för Luxaflex UK

Svar från Luxaflex UK

Thank you for the review!

Betygsatt 1 av 5 stjärnor

Expensive Awnings with Overpriced Spares

I can only comment on the awnings. Ok design and quality but very expensive for what they are. My biggest concern is that you can’t buy spares except through the dealers and there’s no transparency on rrp. We were quoted for the same part by two different shops and one wanted £180 and the other £280. We’re not happy with the cost of spares or dealings with luxaflex customer service so we will be getting rid of the awning and won’t buy anything from them in future. Whatever awning you get look into the cost of spares and how easily they can be sourced.

17 maj 2024
Omdöme utan inbjudan
Logotyp för Luxaflex UK

Svar från Luxaflex UK

Hi Ben,

We're really sorry to hear this.
If you could please email info.commerical@luxaflex.co.uk one of our customer care team will be on hand to offer assistance.

Betygsatt 1 av 5 stjärnor

AVOID

Purchased 4 Luxaflex Pirouette Blinds with power view operation clear view satin in January this year. Waited 7 weeks as these blinds are manufactured in the USA. They worked for less than 24 hours. Finally after 2 weeks Luxaflex accepted there was a problem. We then had to wait a further 7 weeks for a new set which were installed last week. One was found to have been damaged in transit and the other 3 don’t work! Awful product with even worse service from Luxaflex, not the installer who has been brilliant. Gorgeous blinds shame they don’t work.

13 maj 2024
Omdöme utan inbjudan
Logotyp för Luxaflex UK

Svar från Luxaflex UK

Hi Ms Rutherford,

We're really sorry to hear this.
If you could please email info.commerical@luxaflex.co.uk one of our customer care team will be on hand to offer assistance.

Betygsatt 5 av 5 stjärnor

Luxaflex blinds back up service

We bought two Luxaflex blinds about 10yrs ago and have been very happy with these smart, efficient blinds. Last week one of the stick bands that holds the blind to the window came off and we contacted Luxaflex. They were super helpful and very swift and responsive in helping us. We have received a replacement for the stick-on attachment for which they did not charge! Outstanding service. We had already decided to purchase again from this company, but now we certainly will! This kind of excellent back-up servce is rare in our experience.

9 april 2024
Omdöme utan inbjudan
Logotyp för Luxaflex UK

Svar från Luxaflex UK

Hi Ian,

Great to hear your issue has been resolved and that you're happy with your recent experience with Luxaflex! I'll be sure to pass your kind words on to the team.

Betygsatt 1 av 5 stjärnor

I have 18 luxaflex pirouette blinds

I have 18 luxaflex pirouette blinds. They are nice blinds when they are working. I have had them 5 years and now all of the battery packs are failing due to the lugs breaking on the piece that holds the batteries in and make the circuit. Replacement battery packs are really expensive. This is not good given the initial cost of these blinds.

7 mars 2024
Omdöme utan inbjudan
Logotyp för Luxaflex UK

Svar från Luxaflex UK

Hi Niall,

We're really sorry to hear of these issues.
If you could please email us at info.commercial@luxaflex.co.uk with your order information we will do our best to help

Betygsatt 1 av 5 stjärnor

We have 5 large luxaflex blinds - they are AWFUL

We have 5 large luxaflex blinds. Battery operated (mistake). The batteries run out very quickly, each blind takes 12 yes 12 AA batteries. Pairing the controller with the blinds takes a degree in electrical engineering. The instructions are awful. The remote is poorly made plastic with lugs on the battery compartment that are very easy to break. All this and they were very expensive.

30 maj 2023
Omdöme utan inbjudan
Logotyp för Luxaflex UK

Svar från Luxaflex UK

Hi Stephen,

We're really sorry to hear you’re not completely happy with your products.
If you could please email info.commercial@luxaflex.co.uk with your order details, one of our team will get in touch to see what we can do to help

Betygsatt 5 av 5 stjärnor

We are delighted to write a review…

We are delighted to write a review about our recently installed Luxaflex blinds and Shutters, installed by Littlehampton Blinds.

Firstly their showroom. A well presented array of products in life size settings, which easily helped us to understand what they would look like in our home. The showroom staff were very knowledgeable and arranged a number of samples which arrived a few days later and brochures to take away.

The installation and final finish was everything we expected, with a full demonstration of how each product worked.

We have no question of the quality of these products and would not hesitate to purchase more of these products in the future.

9 oktober 2023
Omdöme utan inbjudan
Logotyp för Luxaflex UK

Svar från Luxaflex UK

Hi Wilson,

Many thanks for your review. We are delighted to hear you are happy with your new products and also the showroom experience you received from the team at Littlehampton Blinds.

Betygsatt 5 av 5 stjärnor

Amazing product and service

We had blinds installed recently and couldn’t be happier with the product and the service throughout. The product is top quality and has changed our room completely. Each person we interacted with was knowledgeable and responded quickly. Couldn’t be happier and would 100% use again.

1 september 2023
Omdöme utan inbjudan
Logotyp för Luxaflex UK

Svar från Luxaflex UK

Hi Joe,
Many thanks for your review, we are delighted to hear you are happy with your new product and it has transformed your room!

Betygsatt 5 av 5 stjärnor

Powerview pirouettes

We bought some power view pirouettes that are Luxaflex and we are really impressed with the quality of them and the easiness on setting them up.

22 september 2023
Omdöme utan inbjudan
Logotyp för Luxaflex UK

Svar från Luxaflex UK

Hi Scott, many thanks for your review and we are delighted to hear you are happy with your new Pirouette Shades

Betygsatt 5 av 5 stjärnor

Second to none

We have just had Luxaflex blinds installed in our home & we could not be more impressed with the service & quality. The whole process from choosing options and measuring/installation was faultless.. we will definitely be returning as customers in the future for awnings when we finish our garden!

23 september 2023
Omdöme utan inbjudan
Logotyp för Luxaflex UK

Svar från Luxaflex UK

Hi Julie,
We are delighted to hear you're happy with your new Luxaflex products and the service that you received.

Betygsatt 5 av 5 stjärnor

First class product and Service

We recently had Luxaflex shutters installed and I couldn’t recommend them highly enough.
We did quite a bit of research before going ahead and the quality stood out for us, when compared to other manufacturers that we looked at.
Alongside that the service, from the sales guys to the fitters was superb - always willing, knowledgeable and prompt in answering any questions we had.
Absolutely first class.

8 oktober 2023
Omdöme utan inbjudan
Logotyp för Luxaflex UK

Svar från Luxaflex UK

Hi Steve,

We are delighted to hear you are happy with your new Shutters and with the service you received.

Betygsatt 5 av 5 stjärnor

A top brand with a top service

The quality of Luxaflex blinds are excellent. There are many cheaper products out there but you really get a better product with Luxaflex. In addition to this the after sales service I have received has been excellent. A special mention to Kerry who has been most excellent in dealing with any enquiry I have had. A top brand with top service

16 oktober 2023
Omdöme utan inbjudan
Logotyp för Luxaflex UK

Svar från Luxaflex UK

Hi Stephen,

Many thanks for your review! We are delighted to hear you are happy with your new products and the service you received

Betygsatt 1 av 5 stjärnor

Just stay away unless you are a wizard of blinds

I did purchase 6 luxaflex duette shades a little kess than a year ago paying almost 8000 pounds believeing they are "quality" products. Around 9 months later, one of the shades start stopping halfway not retracting fully up. The sller is out of business, the installer is not returning my messages, no clue re whatvto do on website or youtube vidoes. I wrote to luxaflex. They asked some pictures and the response : Please contact one of our dealers. Qulity is a total experiemce which should definetly involce after sales service and support. This does not exist with this comoany. Bunch of individuals sellling and installing their products and you are left by yourself when you experience a oroblem. Best to avoid if you want oiece of mind and spend your hard earned monies somewhere wlse with a better understanding of what quality means

10 oktober 2023
Omdöme utan inbjudan
Logotyp för Luxaflex UK

Svar från Luxaflex UK

Hi,

We're really sorry to hear about the issues you're experiencing with your Duette Shades and the aftercare support
If you could please email info.commercial@luxaflex.co.uk with your order details, one of our team will be on hand to offer assistance.

Betygsatt 5 av 5 stjärnor

Exceptional blinds from Luxaflex…

We had a range of blinds from Luxaflex and they are first rate. From the initial planning and advice through to the final fitting the team were terrific. We had the Duette blinds, including some with Powerview. The app and remotes work very well and I particularly like the flexibility of the app in terms of scheduling.

14 september 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Impressive awning and service from the dealer

We are delighted with our new awning and even more so as we first enquired last year, but waited until this year to place the order. The new model looks allot nicer and came with a front trim that was electric too, which was not available with the previous model. I would like to mention the dealership who fitted it called
Littlehampton blinds, who were incredible. Our property required allot of custom work, by ways of cutting out of the wall and creating bespoke brackets amongst other things, which was all created by them in our garden and fitted in just two days. It was also really nice to be able to see the same awning we purchased in their showroom, which really gave us the confidence to place order from them.

5 juli 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Luxaflex from CrosbyBlinds…

We have purchased our Luxaflex blinds directly from CrosbyBlinds for many years now, the price, service, and quality product make the perfect combination.
Recently we purchased Tru-Fit Duette blinds, the support, and knowledge from Crosby made this DIY purchase easy and affordable.

1 juli 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Luxaflex blind accessory

I bought several Luxaflex blinds for the lounge a while ago and needed help with a replacement part.
After a lot of online research and calls I spoke to Helen in Luxaflex customer services. She was very helpful and professional and solved the problem for me and I'm so appreciative of her friendly and efficient service.

7 juli 2023
Omdöme utan inbjudan
Logotyp för Luxaflex UK

Svar från Luxaflex UK

Hi Sandra,

Many thanks for your review. We are delighted we were able to assist with your replacement part

Betygsatt 5 av 5 stjärnor

Amazing product and fantastic installers! …

Patternmatch Interiors installed our new awning yesterday. The awning itself is brilliant - elegant and a fantastic product. But special mention must be made of Patternmatch: the install had been going to plan until at the last moment we discovered that the external socket had no power. Patternmatch ended up installing a new armoured cable that allowed the install to be completed. Gary and Ed were real pros, solved a real problem and got the job done. It took them way longer than anticipated. We're super grateful and cannot recommend them highly enough.

11 juli 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Full praise for the expertise at Haus in the Vale of Glamorgan

Buying Luxaflex UK products is not something that is done on a whim, as they are not inexpensive. When I started looking at the products, I contacted Vivian Llewellyn @ Haus in the Vale of Glamorgan. I immediately felt I was speaking to an expert. Vivian knew the products inside out and gave me excellent advice. She was able to show me how the products worked and what was best suited to the various locations in our home. She was able to arrange for samples to be sent so we could colour match with our decor. Vivian is a detail person and that really mattered when the blinds were going to be such a visible feature of our home. All her skill and expertise has now come to fruition, as today all the blinds were fitted and they are just perfect. We have Duette blinds with the Smart Cord and Trufit operation. In another room we have a Duette blind which has the Powerview battery operation with remote control. The skill of Mark who fitted the blinds is also exceptional. Whilst Haus is located in the Vale of Glamorgan they provide a service to a very wide geographical area - I am some 60 miles away. I have no hesitation in recommending Vivian at Haus.

30 juni 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Fantastic new awning

We have just had a fantastic new awning fitted on the back of our house from our local luxaflex outlet called Littlehampton blinds. They were the only company we contacted who actually had the products they were offering in their shop on show and did not try to sell us something from a picture on their phone or brochure. The awning is everything we expected it to be and more!

16 juni 2023
Omdöme utan inbjudan
Logotyp för Luxaflex UK

Svar från Luxaflex UK

Hi Angela,
We are delighted to hear you're happy with your new Awning!

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