Purchase the pillow to help enhance my intimate life and allow some support for older bodies . Unfortunately it does not live up to any of the hype. Well I think the design is fundamentally good. It d... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I never received my product because apparently it was a third party product and they oversold. But Luma sleep never sent me updates or any kind of information about my product. After two weeks without... Se mer
Their warranty is a scam. I bought one of their mattresses for my disabled mother and it already has a hole that causes her excruciating back pain. They asked for pictures which we sent and they said... Se mer
They use a lot of scammy techniques on their website, like pretending there's a time limit to order and limited stock BS, but so far I am fine with the actual product. Look around for coupon codes.
Företaget har svarat
Företagsinformation
Informationen kommer från olika externa källor
Luma Sleep was founded by three business friends with decades of mattress-making experience. We started our company because we learned a lot and came to believe a few simple things about making and selling mattresses: 1. No one should ever have to compromise when it comes to buying a mattress. 2. Most retail and online mattress shopping causes compromises and in many cases, regrets. 3. A quality mattress is essential for quality sleep; the quality of a mattress is directly affected by the quality and quantity of the materials inside the mattress. 4. Your mattress should adapt to you and your uniqueness - every night and all the time. 5. The best mattress materials that adapt to you are Talalay Latex and Pocketed Coils. To make shopping for a mattress easy and make sure you sleep better we do four things: 1. We build quality mattresses with designs that are simple and easy to understand. 2. We use the best American made materials and more of them. 3. We make it easy to compare our products to the competition. 4. We give you 100 nights to fall in love with your new bed or return it free. 5. We created our unique Slumber Systems™ so you can transform the firmness of your bed anytime your needs change and for free in the first year. Everything we make and everything we do is focused on your comfort before, during, and after you purchase one of our mattresses – whether that’s in month four or year fourteen. Our goal is simple. Every time you climb into bed, the last thing we want you to think after turning off the lights is “Ahhhhh…bed.” We hope you will give us a try. ~ The Founding Team
Kontaktuppgifter
235 Apollo Beach Blvd Suite 220, 33572, Apollo Beach, USA
- 813.956.3765
- info@lumasleep.com
- www.lumasleep.com
1,7
Mycket dålig
71 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har inte besvarat negativa omdömen
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Customer service best out there.
I purchased a mattress in December but in February decided it was the wrong one for my back. I called to discuss a replacement and the company went above and beyond to help me. Even the president of the company called to help me. I couldn't be happier with this company and the customer service. I didn't think customer service like this still existed.
28 februari 2017
Omdöme utan inbjudan
Quality and Service
Our extra firm topper suits us perfectly, and the quality of Luma Sleep products and service is excellent -- highly recommend.
26 februari 2017
Omdöme utan inbjudan
Amazing product, Amazing customer service
Luma Sleep Mattress was recommended by our friend, a chiropractor. My husband and I were a bit skeptical at first because we weren't able to lay on an actual mattress. But, because we trusted our friend we decided to make the purchase. How pleased we are that we did! The mattresses are more comfortable than our Sleep Numbers. We are resting very well! I must comment on the customer service. As the young people say, "It's the bomb!" Everyone I dealt with, from the website to the owner (I had many questions - a major purchase for us) were so respectful, informative and thoughtful. I honestly felt that I was important as a person - much more than as a purchase-er. I would recommend this product and company without reservation. May there be more eCommerce businesses that follow the model and protocol Lima Sleep has embraced. Thank you for a wonderful product!
26 februari 2017
Omdöme utan inbjudan
so far, so very good
We have only been sleeping on our new cal king hybrid mattress for about 3 weeks but our early impressions of this mattress are Excellent! We had been sleeping on memory foam for last 10 years and find the latex/coil design to be far more comfortable. It is a much cooler mattress to sleep on. The support is awesome. The bounce is great. Stephano was extremely helpful in designing our configuration, The mattress shipped to us in a week and setup was fairly easy. Build quality of the Mattress seems pretty good and the only noticeable less than perfect observation was with the Tencel mattress cover which has a rather loose fit. Additionally included with the hybrid sleep system were two latex pillows which surprisingly are the best i have i have ever used. Looking forward to a long and comfortable relationship with this Luma Hybrid mattress.
22 februari 2017
Omdöme utan inbjudan
Excellent experience!
The website was easy to use and select the write product. The sleep system was delivered on time and was easy to unpack and set up (but a 2 person job). Our guests have been giving great feedback on our queen size bed which we put in our guest room since we got this.
21 februari 2017
Omdöme utan inbjudan
Fantastic product, fantastic delivery, fantastic communication.
After months of sleeping on a terrible mattress, Luma has provided me with a fantastic night's sleep. It's a heavy mattress with great support and comfort. The company was a pleasure to deal with. I will be recommending Luma to everyone I know.
21 februari 2017
Omdöme utan inbjudan
Honest and straight forward
Had bought another manufacturer's name brand mattress. Was not at all happy with comfort level,not as represented. Spoke with Luma representative who steered me to purchase of Luma topper. This greatly increased my comfort level. Every thing was exactly as quoted by Luma
13 februari 2017
Omdöme utan inbjudan
Best bed I've ever slept on
We had no idea how bad our old queen bed was until we bought our new Luna bed! It's so soft but feels supportive at the same time. When my husband moves, I don't feel any movement, unlike our old mattress.
13 februari 2017
Omdöme utan inbjudan
Luma Sleep Review
The best mattress I have ever owned. Was having trouble sleeping sound all night. Since receiving my mattress, 'I'm sleeping in a cloud". Great customer service and you can't beat their guarantee. My one year is up and didn't have to make any adjustments to the firmness of my mattress. Was skeptical at first about ordering a bed online, but was an easy, seamless process. Try Luma today, you will be glad you did.
3 februari 2017
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.